Just been through my 2nd send of a new AirPod Pro (left first, now right). Same hoop jumping everyone has mentioned (are you on the latest software, have you restarted your computer bla bla bla), which is painful.
Then they send a new right headphone (with M tips), a new set of M tips, no box to post the broken one back in and now on my 3rd attempt to either get a box to send it back or for them to release the hold from my card. Painful, and sad that these great pieces of equipment seem to fall faulty after 4-5 months of use.