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Does your 16 inch MacBook Pro have pop/cracking sound issue?


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Ries

macrumors 68020
Apr 21, 2007
2,330
2,918
Already pointed, of course. I'll leave you to settle the semantic question of what counts as official if memos from Apple don't, and whether Apple is lying to itself. Obviously the memo says the opposite of "there is no issue."

Can't see it, please link to it. All i've heard is a rumor of an internal memo for Apple employees.
 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
Can't see it, please link to it. All i've heard is a rumor of an internal memo for Apple employees.
It’s not a rumour it was a leaked memo and if you talk to a representative at Apple support they will tell you that as well.
 

Ries

macrumors 68020
Apr 21, 2007
2,330
2,918
It’s not a rumour it was a leaked memo and if you talk to a representative at Apple support they will tell you that as well.

So, nothing official, just something that may exist and is intended for support to deal with costumers.
 

Peter118

macrumors member
Aug 19, 2015
74
40
Catalina 10.15.3 is released. I can not check it, but did it fixed the 44.1Khz popping sound problem?
 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
So, nothing official, just something that may exist and is intended for support to deal with costumers.
It does exist and why is it not official? You think that they would direct support to take a “non official” position? The issue is probably firmware. Again why would you expect Apple to release an official response on a firmware bug which doesn't seriously impact usability of the device? it's not like the butterfly keyboards.
 
Last edited:

Sanpete

macrumors 68040
Nov 17, 2016
3,695
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Utah
Can't see it, please link to it. All i've heard is a rumor of an internal memo for Apple employees.
That internal memo is clearly what we've been talking about. Whether you consider it official really doesn't matter in any substantial way. It's Apple's stated position on the matter.

 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
That internal memo is clearly what we've been talking about. Whether you consider it official really doesn't matter in any substantial way. It's Apple's stated position on the matter.

They are still struggling to release a fix and even though this is the "official line" being completely honest this is starting to look more and more like a hardware issue. If and when they do release a 2020 and if it casually has no popping, you better believe I'm gonna be there asking to swap out.
 
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Sanpete

macrumors 68040
Nov 17, 2016
3,695
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Utah
They are still struggling to release a fix and even though this is the "official line" being completely honest this is starting to look more and more like a hardware issue. If and when they do release a 2020 and if it casually has no popping, you better believe I'm gonna be there asking to swap out.
If most software trouble can be pinned down and fixed in six weeks, then it's getting more likely it's not software. I don't know how long software fixes usually take, though. I can imagine since sound is tied to so many things it could be more work than some.
 
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DanMan619

macrumors regular
Dec 30, 2012
213
157
Los Angeles, CA
It does exist and why is it not official? You think that they would direct support to take a “non official” position? The issue is probably firmware. Again why would you expect Apple to release an official response on a firmware bug which doesn't seriously impact usability of the device? it's not like the butterfly keyboards.

It's official in that it's something Apple themselves said (internally) and not some third party rumor report or something. However, what people here usually mean when they are saying they want an official statement is like a public announcement/press release where Apple directly addresses the issue. People basically want Apple to go on an public apology tour and say "hey we screwed up, here's what we're doing to fix it". An internal memo that leaked isn't an "official" line of communication, in this sense of the word. It's just semantics basically.
 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
If most software trouble can be pinned down and fixed in six weeks, then it's getting more likely it's not software. I don't know how long software fixes usually take, though. I can imagine since sound is tied to so many things it could be more work than some.
I mean it's not six weeks its been over a year since this issue first appeared and we know engineers were aware of it since people complained and received that confirmation. So its either they are completely incompetent and couldn't fix it all that time or its likely that this is not software.
 
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Sanpete

macrumors 68040
Nov 17, 2016
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I mean it's not six weeks its been over a year since this issue first appeared and we know engineers were aware of it since people complained and received that confirmation. So its either they are completely incompetent and couldn't fix it all that time or its likely that this is not software.
That engineers were aware doesn't imply Apple assigned anyone to fix it, though. The earliest report we have of that is six weeks old. Don't know more than that. Wasn't something people were talking about in large numbers until recently, so probably wasn't a high priority.
 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
That engineers were aware doesn't imply Apple assigned anyone to fix it, though. The earliest report we have of that is six weeks old. Don't know more than that. Wasn't something people were talking about in large numbers until recently, so probably wasn't a high priority.
Alright, well I hope when 10.15.4 comes out they finally release a patch.
 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
Was gonna say, people have been confusing different popping issues. It looks like the popping issue on the 2016 and 2017 models are very different from the popping issue on the new 16. They will just pop when doing nothing,
apparently the 2018 is the same. It looks like this issue is digitally generated and maybe new.
 

DCIFRTHS

macrumors 65816
Jan 25, 2008
1,308
656
Apple isn't going to officially make a statement about bug fixes. Expecting a company to do that short of some sort of catastrophic hardware failure is bizarre. The 48khz hack didn't fix anything because the issue can still happen and its not even a hack. Its just evident that whatever this is has to do with sample rate and T2 power management. The memo says the opposite of "there is no issue" because they say its a software issue.

Would someone explain why changing the sampling rate would help mitigate this issue?Also, what negative/positive effect does changing the sampling rate have? Thanks!
 

Ries

macrumors 68020
Apr 21, 2007
2,330
2,918
It's official in that it's something Apple themselves said (internally) and not some third party rumor report or something. However, what people here usually mean when they are saying they want an official statement is like a public announcement/press release where Apple directly addresses the issue. People basically want Apple to go on an public apology tour and say "hey we screwed up, here's what we're doing to fix it". An internal memo that leaked isn't an "official" line of communication, in this sense of the word. It's just semantics basically.

No' it's not semantics. The difference is that Apple can say "We never said we are going to fix something or that there even is a issue. It's just an interim internal memo while we looked into it.". If they officially said something, they are on the hook for "Where is that damn fix?".
 

dspdoc

macrumors 68000
Mar 7, 2017
1,962
2,379
No' it's not semantics. The difference is that Apple can say "We never said we are going to fix something or that there even is a issue. It's just an interim internal memo while we looked into it.". If they officially said something, they are on the hook for "Where is that damn fix?".
And they should be "on the hook"!
 
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Viamusic10000

macrumors regular
Dec 11, 2019
239
99

turbineseaplane

macrumors P6
Mar 19, 2008
17,447
40,299
young just wants to sell audiophile snake oil like the idea FLAC is leagues above mp3 or that you need a dedicated dac even if your music sounds fine (the Mac DAC is plenty good). Until the t2 macs had a good reputation in audio.

Did you listen to his audio interview with the Verge?

He’s more about the capture side of a recording and the benefits of analog on the front end of things than how it ultimately gets disseminated
 

Viamusic10000

macrumors regular
Dec 11, 2019
239
99
Did you listen to his audio interview with the Verge?

He’s more about the capture side of a recording and the benefits of analog on the front end of things than how it ultimately gets disseminated
I’d have to listen to those points but honestly he and growl just seem like angry boomers who hate new tech. I love his music but honestly I can’t tell the difference between flac and mp3.
 

turbineseaplane

macrumors P6
Mar 19, 2008
17,447
40,299
I’d have to listen to those points but honestly he and growl just seem like angry boomers who hate new tech. I love his music but honestly I can’t tell the difference between flac and mp3.

Lol - he definitely comes across a bit grumpy for sure...
He’s old - and irritated with what he sees in the industry these days, so I get it..

But again, the FLAC/MP3 thing you commented on isn’t at all what he‘s on about— at least not in that interview. It’s the capture/recording side and analog at that part of the chain.
 

DanMan619

macrumors regular
Dec 30, 2012
213
157
Los Angeles, CA
No' it's not semantics. The difference is that Apple can say "We never said we are going to fix something or that there even is a issue. It's just an interim internal memo while we looked into it.". If they officially said something, they are on the hook for "Where is that damn fix?".

They are still on the hook for the fix because in that memo they acknowledged/claimed it's a software issue. It being a memo or a press release doesn't really matter. They still directly mention it and it still came from directly from them and it's publically known that that's the case. Which is why i think it's largely semantics/optics. It being a public press release wouldn't make them any more or less on the hook for the fix or make the fix happen any slower or faster if it's already out there and known that they know there's an issue and that they are looking into it. The main reason people want it something "official" said is just so they can take the deserved optics/reputation hit. Which is fine that people want that, just be honest about that being what some of you want.
 
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