Sad but true reality is Apple likes employees who are sheep mostly and don't know a lot of technical bits as to keep them in the stream of whatever Apple says is true or shield them from things like this. They are a very compartmentalized organization with their finger on the pulse of public image and issue containment.
That being said, there are some who they employ who are knowledgable, but those are far and few in between. It's a Numbers Game, Tim Apple is a numbers guy. When I went in and the store told me in replacing my phone they would refuse to return the replacement if their management couldn't see anything wrong is an indication of the measures they will go. And I'm sorry, is this my money or Apple's money buying the product. End result was they lost a sale, I've communicated this experience and that probably leads to others having opinions about them as a result too. This group is a minority on here, but we are due what they promise.
Don't get Phil up on stage touting how much better the screens are and then ship us some half baked panel that our old phone looks better than. I'm not meaning screen temp, but simply panel uniformity, debris under the glass, scratches, and other defects. Apple should hear about our frustrations and that's the ONLY way is if enough of us keep being vocal to them. Look how long it took for a bigger battery?
