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socceryo3

macrumors member
Jun 30, 2013
98
117
I took a side by side screenshot of the wallpapers and showed an Apple store employee, he couldn’t see any difference.

I'm so sick and tired of these Apple store employees who can never see the difference between any two screens you show them. My first 11 Pro had weak contrast and a slight green cast to the display. Genius said he couldn't see the difference even though seven other people I showed could. My express replacement has much better contrast but is more yellow. Showed it to a Genius today, even compared it directly beside a display unit which had perfect whites and even under that perfect store lighting I could still see mine had more yellow and he said he couldn't. I immediately saw that the store unit was what I wanted mine to look like and he saw no difference. Like, I understand that these differences are not as drastic as night shift on versus night shift off or something crazy like that, but I'm not blind. If you look closely you can see they are different.
 

Bradleyone

macrumors regular
Jul 7, 2015
232
262
Sydney, Australia
I'm so sick and tired of these Apple store employees who can never see the difference between any two screens you show them.

Part training, part wilful blindness - ”It Is Difficult to Get a Man to Understand Something When His Salary Depends Upon His Not Understanding It

I just wish a few of the ex-Apple employees around here were a bit more honest about what goes on. It seems the NDA lasts a lot longer than the employment contract. Apple has a lot of money, it can take a bit of criticism.
 

m0sher

macrumors 6502a
Mar 4, 2018
815
783
Perhaps the color shift is because the screen can get up to 1200 nits and sear one’s eyes out. I don’t know, I’m spit balling.

You‘d think if this was a problem it wouldn’t have received such a stellar grade from such a prominent reviewer of displays for being the best display out there to date currently. Beating the Note 10 even.

 

Bradleyone

macrumors regular
Jul 7, 2015
232
262
Sydney, Australia
Perhaps:

1) Apple supplies the units to be certified
2) Apple pays for the certification

These things are really just marketing BS. Screen X will be top dog for a while and have its time in the sun, then screen Y will come along and knock it down. Followed by screen Z a month or two later. Rinse and repeat.

Anyone who thinks they have some sort of absolute purity in their grading is as naive as I am cynical.

Pixel 4 in a few weeks anyone? Maybe it depends if Google pays for the testing. “Nice screen you have here, be a shame if no one gave it our seal of approval.”
 

EricaGriffin

macrumors newbie
Sep 28, 2019
13
57
THANK YOU!!!! I thought I was going crazy that my screen looks more washed out. I have exactly the same issue. I took a side by side screenshot of the wallpapers and showed an Apple store employee, he couldn’t see any difference. The online guys were useless too... I guess it’s a software bug but it’s still here with 13.1.2... photo attached of the difference. It seems to come and go! Sometimes the screen looks perfect and then it goes all washed out...
That looks like the wallpaper bug plaguing iOS 13. Restart your phone a few times. The wallpaper goes from what looks to be sRGB to honoring the wide color P3 tag.
 

Beamboy420

macrumors newbie
Sep 16, 2014
8
4
Just got a brand new pro max 256. Was excited but just completely bummed out. I have an iPhone X. It’s not even as bright as my iPhone X and is also warmer. The pictures taken from my Pro max look better on my iPhone X because of the display. I usually don’t notice these things but when I turned on the phone I thought it was unusually warmer. I have tried everything , True Tone off , Color filers I don’t want to , think it makes it worse. Nothing really helps.
I think some of us should tweet to Unbox therapy. Someone should get this out. It’s so easy to show on a video. Having a bunch of new iPhones and old ones would show how different every display is calibrated.
If not for being too stuck in to Apple’s wall garden I would just switch to a different phone. Now am just going to return and keep my iPhone X. If this doesn’t resolve I will have to wait for the next one.
Most YouTubers want to be on Apples good books cause of the money involved but this problem needs to be addressed by someone.
I feel like this years display is the dullest I have seen in a while, it’s worse than previous iPhone launch and this deserves to come out.
[automerge]1570347248[/automerge]
Just got a brand new pro max 256. Was excited but just completely bummed out. I have an iPhone X. It’s not even as bright as my iPhone X and is also warmer. The pictures taken from my Pro max look better on my iPhone X because of the display. I usually don’t notice these things but when I turned on the phone I thought it was unusually warmer. I have tried everything , True Tone off , Color filers I don’t want to , think it makes it worse. Nothing really helps.
I think some of us should tweet to Unbox therapy. Someone should get this out. It’s so easy to show on a video. Having a bunch of new iPhones and old ones would show how different every display is calibrated.
If not for being too stuck in to Apple’s wall garden I would just switch to a different phone. Now am just going to return and keep my iPhone X. If this doesn’t resolve I will have to wait for the next one.
Most YouTubers want to be on Apples good books cause of the money involved but this problem needs to be addressed by someone.
I feel like this years display is the dullest I have seen in a while, it’s worse than previous iPhone launch and this deserves to come out.

Also mine is FNL week 35. The retailer I bought the phone from doesn’t have a phone to exchange for weeks. I will just have to return it. Thankfully I still have my iPhone X.
 

m0sher

macrumors 6502a
Mar 4, 2018
815
783
Perhaps:

1) Apple supplies the units to be certified
2) Apple pays for the certification

These things are really just marketing BS. Screen X will be top dog for a while and have its time in the sun, then screen Y will come along and knock it down. Followed by screen Z a month or two later. Rinse and repeat.

Anyone who thinks they have some sort of absolute purity in their grading is as naive as I am cynical.

Pixel 4 in a few weeks anyone? Maybe it depends if Google pays for the testing. “Nice screen you have here, be a shame if no one gave it our seal of approval.”

That could be True in some cases.

So i was curious what a respectable, well known non profit org reviewer had to say about the display. Consumer Reports fits that mold and without loyalty .


CR’s review sort of concurs what most are saying except those reviewers getting money from exclusive android sponsorship like you mentioned.

Hooefully Apple finds out the bugs / fix and pubically let’s us know what they’re going to do.
 

seaw

macrumors member
Jun 15, 2012
92
12
I just picked up my 11 Pro this morning and realized again that something must be wrong with the display. Yellow, brownish, dull, muddy. My wife’s XS bright, crisp, white. Will return it tomorrow. It’s sad that you just can’t buy an Apple product anymore without enjoying it from the first minute. Thanks and good buy thread.
 
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maka344

macrumors 68020
Nov 4, 2009
2,145
1,316
London, UK
THANK YOU!!!! I thought I was going crazy that my screen looks more washed out. I have exactly the same issue. I took a side by side screenshot of the wallpapers and showed an Apple store employee, he couldn’t see any difference. The online guys were useless too... I guess it’s a software bug but it’s still here with 13.1.2... photo attached of the difference. It seems to come and go! Sometimes the screen looks perfect and then it goes all washed out...
If you restart then the screen changes back to vibrant until you change the wallpaper.
Hopefully, they’ll patch soon xx
 

maka344

macrumors 68020
Nov 4, 2009
2,145
1,316
London, UK
THANK YOU!!!! I thought I was going crazy that my screen looks more washed out. I have exactly the same issue. I took a side by side screenshot of the wallpapers and showed an Apple store employee, he couldn’t see any difference. The online guys were useless too... I guess it’s a software bug but it’s still here with 13.1.2... photo attached of the difference. It seems to come and go! Sometimes the screen looks perfect and then it goes all washed out...
Is it just the wallpaper that remains washed out or does the screen remain washed out until a restart is performed?
 

maka344

macrumors 68020
Nov 4, 2009
2,145
1,316
London, UK
I'm so sick and tired of these Apple store employees who can never see the difference between any two screens you show them. My first 11 Pro had weak contrast and a slight green cast to the display. Genius said he couldn't see the difference even though seven other people I showed could. My express replacement has much better contrast but is more yellow. Showed it to a Genius today, even compared it directly beside a display unit which had perfect whites and even under that perfect store lighting I could still see mine had more yellow and he said he couldn't. I immediately saw that the store unit was what I wanted mine to look like and he saw no difference. Like, I understand that these differences are not as drastic as night shift on versus night shift off or something crazy like that, but I'm not blind. If you look closely you can see they are different.
They are trained not to acknowledge defects, but will happily replace. A Genius or store rep acknowledging they can see a defect is like Apple releasing a press statement - they simply won’t set themselves up for the fall.
 

YellowApple

macrumors newbie
Sep 23, 2019
12
4
Has anyone noticed that with the iPhone X and iPad, the shade of white in the iMessage box (where you type a text message) is the same shade as the background on the rest of the page regardless of the brightness setting, but on the 11 Pro it is not? With the 11 Pro the only way to get the brightness of the background to match the white interior of the iMessage box (and have a white tone similar to the iPhone X) is to turn OFF True Tone, turn OFF auto brightness, turn ON Reduce Transparency, Turn ON Increase Contrast, and set brightness to about 55%.
 
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mountainmystic1

macrumors newbie
Sep 24, 2019
11
1
Has anyone noticed that with the iPhone X and iPad, the shade of white in the iMessage box (where you type a text message) is the same shade as the background on the rest of the page regardless of the brightness setting, but on the 11 Pro it is not? With the 11 Pro the only way to get the brightness of the background to match the white interior of the iMessage box (and have a white tone similar to the iPhone X) is to turn OFF True Tone, turn OFF auto brightness, turn ON Reduce Transparency, Turn ON Increase Contrast, and set brightness to about 55%.
Yep right away! I think that is also making the yellow tint more evident because its a grey background instead of pure white like the message box. The 11 (not pro) also has the white background. It must be 1 outside the ability of the lcd or 2 software driven for oled screens only. Curious if any XS users are seeing a grey background in messaging and just a white message input box.
 

garethjs

macrumors 65816
Nov 11, 2008
1,148
637
A mate picked up 2 for himself and his partner

I took a look at them

Which would u say he should keep
9C8F3275-D433-4C9F-9A65-F2D0E4232442.jpeg

TrueTone on for first pic

Off for the rest
0521C0AE-385A-4684-8318-9019E61B5AC1.jpeg

10685B96-C408-4129-85C4-E0F0A49B9432.jpeg
63F58A2D-2FE0-4564-B9F4-AF90405DBAD6.jpeg
A229E30E-2D02-4B60-B747-CC78E5D305E5.jpeg
 

HerbertDerb

macrumors 6502
Jan 10, 2017
320
379
They are trained not to acknowledge defects, but will happily replace. A Genius or store rep acknowledging they can see a defect is like Apple releasing a press statement - they simply won’t set themselves up for the fall.

Indeed. If customer happens to record the conversation for example, the rep is in deep s-h-!-t.
[automerge]1570362746[/automerge]
A mate picked up 2 for himself and his partner

Is it just me or i'm the only one that sees just pinkish hue on the white?
 

Jim McN

macrumors regular
Nov 14, 2017
201
120
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EricaGriffin

macrumors newbie
Sep 28, 2019
13
57
That could be True in some cases.

So i was curious what a respectable, well known non profit org reviewer had to say about the display. Consumer Reports fits that mold and without loyalty .


CR’s review sort of concurs what most are saying except those reviewers getting money from exclusive android sponsorship like you mentioned.

Hooefully Apple finds out the bugs / fix and pubically let’s us know what they’re going to do.
The screens are very yellow. I’ve been poking around on here with the same issues. Known as the “Technology Nerd” nearing 1,000,000 subscribers on YouTube.

Check my responses a few posts back. This looks to be a feature of this display from my measurements. They all lack blue in their gray scales. Which leaves more red and green. Red and green light makes yellow. Then the green channel seems to be a bit higher than the red so you also get greenish yellow.

It’s either intentional or a mistake because 4 screens of the phones I bought look this way. What we want is a color temp of 6,500K at D65 white. Some screens meet 6,500K color temp but that doesn’t mean it’s white.

So it’s either a mistake this year where someone assumes 6,500K and D65 are the same thing, an effort to reduce harmful blue light like they promised OR something like trying to reduce blue subpixel pixel burn in. Those are the subpixels that wear down first. With a display that can get so bright I wonder if this is intentional???

Or still, maybe there is a characteristic of this display where they are having trouble with the blue channel and are doing their best.

This is where I am excited for micro LED. It’s not an organic display and we won’t have to worry about blue subpixel burn in so MAYBE white will be white!??? I’m not so patiently waiting. I can tell you that the regular ol’ 11 screen IS the white you are looking for - no Star Wars reference ?
 
Last edited:

MacDevil7334

Contributor
Oct 15, 2011
2,553
5,817
Austin TX
Has anyone noticed that with the iPhone X and iPad, the shade of white in the iMessage box (where you type a text message) is the same shade as the background on the rest of the page regardless of the brightness setting, but on the 11 Pro it is not? With the 11 Pro the only way to get the brightness of the background to match the white interior of the iMessage box (and have a white tone similar to the iPhone X) is to turn OFF True Tone, turn OFF auto brightness, turn ON Reduce Transparency, Turn ON Increase Contrast, and set brightness to about 55%.
I also noticed this right away. I thought it was an iOS 13 change until I realized my X didn’t have it. I’m not sure if it is a deliberate choice or one of iOS 13’s many bugs.
 

chillip

macrumors 68040
Mar 16, 2013
3,260
2,860
I must of looked at 10-20 display models in various stores not only apple and all had uniformity issues from top to bottom of the screens. Same on my iPad and my previous Xs and iPhone 7. Easiest way to tell is on a white background such as settings app and compare top to bottom. I firmly believe that the perfect screen and uniformity doesn’t exist.
 

thelead

macrumors 6502a
Apr 30, 2010
608
265
The screens are very yellow. I’ve been poking around on here with the same issues. Known as the “Technology Nerd” nearing 1,000,000 subscribers on YouTube.

Check my responses a few posts back. This looks to be a feature of this display from my measurements. They all lack blue in their gray scales. Which leaves more red and green. Red and green light makes yellow. Then the green channel seems to be a bit higher than the red so you also get greenish yellow.

It’s either intentional or a mistake because 4 screens of the phones I bought look this way. What we want is a color temp of 6,500K at D65 white. Some screens meet 6,500K color temp but that doesn’t meant it’s white.

So it’s either a mistake this year where someone assumes 6,500K and D65 are the same thing, an effort to reduce harmful blue light like they promised OR something like trying to reduce blue pixel burn in. Those are the Subpixels pixels that wear down first. With a display that can get so bright I wonder if this is intentional???

or still, maybe there is a characteristic of this display where they are having trouble with the blue channel and are doing their best.

This is where I am excited for micro LED. It’s not an organic display and we won’t have to worry about blue subpixel burn it so MAYBE white will be white!??? I’m not so patiently waiting. I can tell you that the regular ol’ 11 screen IS the white you are looking for - no Star Wars reference ?
Just wondering, which iPhone will you use this year? Regular or Pro?
 

socceryo3

macrumors member
Jun 30, 2013
98
117
They are trained not to acknowledge defects, but will happily replace. A Genius or store rep acknowledging they can see a defect is like Apple releasing a press statement - they simply won’t set themselves up for the fall.
That actually makes a lot of sense, now that I think about it and now that I remember that they're trained to not say certain words like "unfortunately." However, that "will happily replace" part has proven to be false on two occasions because both Geniuses told me there wasn't anything else they could do, even when directly asked about a replacement.

Has anyone noticed that with the iPhone X and iPad, the shade of white in the iMessage box (where you type a text message) is the same shade as the background on the rest of the page regardless of the brightness setting, but on the 11 Pro it is not? With the 11 Pro the only way to get the brightness of the background to match the white interior of the iMessage box (and have a white tone similar to the iPhone X) is to turn OFF True Tone, turn OFF auto brightness, turn ON Reduce Transparency, Turn ON Increase Contrast, and set brightness to about 55%.
I think this may have something to do with the fact that the new screen is supposed to have twice the contrast ratio as the old one, and so theoretically can show more gradients of color (I believe). I've noticed that on my XS in dark mode, the Settings menu options have a starkly different color than the background, but on all of the 11 Pros I've tried I've noticed that it is a much darker gray, closer to the background color but still standing out. Perhaps it is the screen or perhaps software to take advantage of screen features. ¯\_(ツ)_/¯
 

seaw

macrumors member
Jun 15, 2012
92
12
Screens can be different:
1. Photo from me (Pro left XS right)
2. Screenshot of YouTube Review (Pro left XS right)
Full brightness in both cases.
TT on in the First Image on both devices. No information about TT in the YouTube video.
 

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TL24

macrumors 65816
Oct 20, 2011
1,457
1,361
THANK YOU!!!! I thought I was going crazy that my screen looks more washed out. I have exactly the same issue. I took a side by side screenshot of the wallpapers and showed an Apple store employee, he couldn’t see any difference. The online guys were useless too... I guess it’s a software bug but it’s still here with 13.1.2... photo attached of the difference. It seems to come and go! Sometimes the screen looks perfect and then it goes all washed out...

Yeah I'd recommend submitting this to Apple, I'm on 13.2 B1 and this has been an issue for a long time now. I have no idea why they haven't fixed this bug yet, what is the point of making the preview that saturated and vibrant only to tone it down once the wallpaper is set?

As I've said, the more people submit the issue the quicker it'll get fixed, hopefully.
 
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