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Apple At-Home Advisor... (Part 2)
- Thread starter arn
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Just found this forum while googling info for the AHA position! Hello! I had my preliminary phone call on the 22nd after applying on 8/31. My first Skype interview is today (!!!!!!!!!!!!!!!). I had applied for AppleCare but was told they were actually hiring for iTunes. She didn't specify beyond that but I guess from reading previous posts here that is a chat only position? I don't have an issue with that, just curious! I was told if I got the position I'd be starting in mid November.
Off to go review my 3 pages of notes I've compiled from glassdoor
Off to go review my 3 pages of notes I've compiled from glassdoor
So tomorrow is going to be 2 weeks since I had my 3rd interviews. Thinking about email the recruiter and ask about it.. Wil it look too desperate??
So tomorrow is going to be 2 weeks since I had my 3rd interviews. Thinking about email the recruiter and ask about it.. Wil it look too desperate??
I don't think so, but I have emailed my recruiter a few times!
I also got my post BGC call today - won't be in the 11/2 class though. I start on 11/9. I know theres a couple more 9'ers on here though, so that will be nice
I got recommended to go on to my 3rd interview today.
From what I understand it's basically a longer rehashing of the interview I just had, is that right? Is there anything in particular that I should watch out for?
From what I understand it's basically a longer rehashing of the interview I just had, is that right? Is there anything in particular that I should watch out for?
I got my post BGC offer call on 9/22!!! And today I received my email advising me I will have my new hire paperwork sent to me overnight and I should have it tomorrow. My conference call was also scheduled for this coming Tuesday. My actual start date is 11/9. I am so excited and can't wait to start.
Wow thats awesome! How wierd that your class has its paperwork already sent and ours doesn't, hmm. who knows.
lol I know I should be getting mine next week according to my recruiter/HR that I spoke to today.. We all will live vicariously through you till we get ours
All I know is that one of the recruiters I spoke to along the way told me that they aren't hiring anymore chat peeps right now and we have to be in a position for a year before moving.. I have heard that they usually fill these internally and i am also hoping to do the same thing eventually...
Ok awesome thanks!! I want to do the same thing too. When do u start?All I know is that one of the recruiters I spoke to along the way told me that they aren't hiring anymore chat peeps right now and we have to be in a position for a year before moving.. I have heard that they usually fill these internally and i am also hoping to do the same thing eventually...
Today, I had my third and final interview. *Fingers crossed!* Like many of you I'm waiting on my confirmation email/phone call. There were some things that stood out to me personally about the whole interview process that might benefit some people in future scenarios:
1.) I didn't include a cover letter. It seems like that cover letter is mostly optional and they're interviewing based on location and service needs. If you apply for a location that you're not located in, then you might get an interview... but you might not get the position. They also specified on the job description that they were looking for someone with at least 2 years experience technical support. This wasn't preferred, it was REQUIRED. Be sure to look at the requirements for each position you apply for.
2.) 9/15. The first "interview" was extremely easy. All they want to know is if you're interested in the position, so they can set you up for the first 'real' interview. That's it.
3.) 9/21. For me, the first (or second) interview was harder than the third. I got the sense that he was basically coaching me for the third and final interview. I said, "I'm sorry" once during the role play and he told me, "okay, we actually don't want you to say that so try to avoid doing that in the future." Essentially, what they're looking for in terms of empathy statements and customer service is "I can understand how confusing/frustrating/inconvenienced this is for you". Also, if the customer states they have a new device or had a birthday/anniversary/etc make sure you acknowledge it by congratulating them.
4.) 9/24. The third interview I was super nervous for but I calmed down the instant I picked up the phone and stopped worrying about it so much. I did go off on a bit of a tangent during the "what made you decide to apply at Apple" question. Essentially, I just stressed how important it was to me that I work with a tech company that puts it's relationships with it's customers above the hum drum, troubleshooting aspect that's so prevalent in today's tech market. The actual interview only lasted about 30 minutes because we went through most of his questions pretty fast and most of the questions I had he couldn't answer because of the NDA (non-disclosure agreement). It was probably the easiest and most laid back interview I had so far. The previous two were more focused on the interviewer providing the majority of the information whereas the hiring manager was more concerned with my answers and a couple of role playing scenarios.
That's basically it. Oh, and if you're video shy, you can also opt in for the standard phone interview. There's a little box you can check when setting up your interview for a time slot. I applied for the iTunes PHONES position. I think I'm the first person on here who's not on iTunes chat.
Also, like many others have said, don't worry if you get caught up in a technical question. I went through a couple of trouble shooting steps when he was role playing and said he left the Apple store and couldn't make a call. I openly said, "I'm actually not sure. I've never had this issue happen to me." Which is true. My carrier offers excellent service (turns out, this was the problem). He said, "we're not actually gauging your responses on that. We just looking at your communications skills and seeing how you provide customer service."
I think the best thing I can say to anyone looking to apply or anyone who has an upcoming interview is that they're looking for people with social skills. You either have them, or you don't. If you can't relax and carry on a conversation, don't apply. If you don't have a sense of humor, don't apply. If you're bad at reading social cues, don't apply. If you have a bad habit of interrupting people or stuttering, learn how to overcome that bad habit or don't apply.
Aside from reading these forums and checking out the interview questions on glassdoor.com, you only need to be yourself. Seriously. I'm not using that as a platitude.
1.) I didn't include a cover letter. It seems like that cover letter is mostly optional and they're interviewing based on location and service needs. If you apply for a location that you're not located in, then you might get an interview... but you might not get the position. They also specified on the job description that they were looking for someone with at least 2 years experience technical support. This wasn't preferred, it was REQUIRED. Be sure to look at the requirements for each position you apply for.
2.) 9/15. The first "interview" was extremely easy. All they want to know is if you're interested in the position, so they can set you up for the first 'real' interview. That's it.
3.) 9/21. For me, the first (or second) interview was harder than the third. I got the sense that he was basically coaching me for the third and final interview. I said, "I'm sorry" once during the role play and he told me, "okay, we actually don't want you to say that so try to avoid doing that in the future." Essentially, what they're looking for in terms of empathy statements and customer service is "I can understand how confusing/frustrating/inconvenienced this is for you". Also, if the customer states they have a new device or had a birthday/anniversary/etc make sure you acknowledge it by congratulating them.
4.) 9/24. The third interview I was super nervous for but I calmed down the instant I picked up the phone and stopped worrying about it so much. I did go off on a bit of a tangent during the "what made you decide to apply at Apple" question. Essentially, I just stressed how important it was to me that I work with a tech company that puts it's relationships with it's customers above the hum drum, troubleshooting aspect that's so prevalent in today's tech market. The actual interview only lasted about 30 minutes because we went through most of his questions pretty fast and most of the questions I had he couldn't answer because of the NDA (non-disclosure agreement). It was probably the easiest and most laid back interview I had so far. The previous two were more focused on the interviewer providing the majority of the information whereas the hiring manager was more concerned with my answers and a couple of role playing scenarios.
That's basically it. Oh, and if you're video shy, you can also opt in for the standard phone interview. There's a little box you can check when setting up your interview for a time slot. I applied for the iTunes PHONES position. I think I'm the first person on here who's not on iTunes chat.
Also, like many others have said, don't worry if you get caught up in a technical question. I went through a couple of trouble shooting steps when he was role playing and said he left the Apple store and couldn't make a call. I openly said, "I'm actually not sure. I've never had this issue happen to me." Which is true. My carrier offers excellent service (turns out, this was the problem). He said, "we're not actually gauging your responses on that. We just looking at your communications skills and seeing how you provide customer service."
I think the best thing I can say to anyone looking to apply or anyone who has an upcoming interview is that they're looking for people with social skills. You either have them, or you don't. If you can't relax and carry on a conversation, don't apply. If you don't have a sense of humor, don't apply. If you're bad at reading social cues, don't apply. If you have a bad habit of interrupting people or stuttering, learn how to overcome that bad habit or don't apply.
Aside from reading these forums and checking out the interview questions on glassdoor.com, you only need to be yourself. Seriously. I'm not using that as a platitude.
So far it's been 8 days since my 3rd interview looks like I might not get a call
I've seen people on this forum wait for well over 15 days after their third interview. It all depends on your location and whose doing the ground work (hiring process) in those locations.
I intend to be waiting for a while since my class doesn't start until November.
Not quite in your class but close. Have you heard anything from your recruiter after the paperwork call? It's been radio silence and it's killing me. I'm moving soon and trying to get her to confirm the information before I finish all my paperwork. Ugh
I got my call Friday 9/18 around 8pm eastern time saying I am in the 11/2 class but haven't gotten paperwork yet. Has any 11/2 people gotten paperwork yet? I know getting the call was exciting but getting something in writing is the icing on the cake. I seen the 11/2 class is iOS but thought it was was just apple care? All I know is that I need to build a office in my basement and never been more excited to use power tools, lol.
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That's awesome your building your office!! I'm in 11/2 class and haven't gotten paperwork yet but should get it next week from what I'm told!
That is a little weird that you start the week before me and haven't gotten your paperwork yet or had your conference call. I got my new hire packet this morning via Fed Ex. I completed the documents I could complete and am waiting for the conference call Tuesday to complete the other ones. The benefits are amazing.Wow thats awesome! How wierd that your class has its paperwork already sent and ours doesn't, hmm. who knows.
Don't lose hope (I know that's easier said than done though). It took exactly 15 days for me to get my pre BGC offer call. During the waiting period I did send my recruiter (the person from my first FaceTime interview) a thank you email. I'm not sure if it helped me get the position but it definitely doesn't hurt. When she called me to offer me the position, she actually thanked me for the email. Good luck to you though. Not receiving the dreaded thanks for playing email yet is a good sign.So far it's been 8 days since my 3rd interview looks like I might not get a call
BGC completed and meets company standards! Now waiting on the call to see if I am in 11/2 or 11/9 iOS! Very excited! The wait is excruciating!
is there anyone on here who applied for phone support for iTunes? I've been reading through these posts and haven't seen one person going onto iTunes phone support.