Just heard from someone that was hired by Apple from Kelly, he had to be on with Kelly for a year before he got hired. Makes you think!
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Apple At-Home Advisor... (Part 2)
- Thread starter arn
- Start date
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I just got hired onto chat, had the first day orientation and equipment shipment this morning. Seems great so far. I am happy to answer what questions I can about the hiring process and what not if anyone is interested. Anyone is more than welcome to PM me and I am happy to publicly answer what I can in keeping with the NDA.
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[doublepost=1486006462][/doublepost]Hi
I have a Skype interview in the morning for the WAH chat position. Any tips on the interview questions?
Yea I noticed it was on there for a very short time. I took a grammar and typing test on 1/13, so I think the position must have been posted about a week before that.
That's kind of odd to me. I applied with Kellyconnect a few weeks ago and got a rejection out of the gate. I reapplied yesterday and got a video interview tomorrow. Fingers crossed.
Anyone having issues with Hire Right background checks
Have worked at the same company for 4 years which has been confirmed
But they can't verify past employment at a now shut down coffee shop.... I feel like I will miss out because of this. Have emailed the recruitment email to explain but have not received a response
Have worked at the same company for 4 years which has been confirmed
But they can't verify past employment at a now shut down coffee shop.... I feel like I will miss out because of this. Have emailed the recruitment email to explain but have not received a response
Hi
It's Saturday here in Aus not sure where everyone else is
Emailed them Thursday and again on Friday
Sent what verification I had through to both hire right and the apple hr email address I had including a years worth of bank statements to show my pay going in :/
Unfortunately hire right cannot accept what I have provided
Such a stressful process
It's Saturday here in Aus not sure where everyone else is
Emailed them Thursday and again on Friday
Sent what verification I had through to both hire right and the apple hr email address I had including a years worth of bank statements to show my pay going in :/
Unfortunately hire right cannot accept what I have provided
Such a stressful process
Well it is pretty stressful. Let us know how it resolves and Good luck.
Hired through Apple or Kelly?
I was just hired through Kelly and they said I had to have 10 down and 2 up for internet speed. I've already gone through an internet speed test with them. I thought at first it was 1.5 mbps upload requirement? Then today he says 2??
Anyone know what it is? I told him I only get 20 mbps for down and 1.5 for upload? He said, he didn't think that would be a problem???
But wasn't sure.
[doublepost=1487644768][/doublepost]
Same thing happened to me! Rejected first time, weeks later I had an internet and now hired.
Hi,
I didn't know anything about this position until recently. I don't know where you guys are from but the position I saw didn't really specify if it was taking calls or chat only. I would much prefer chat only. I never knew how to get a job like that, I always thought it was a low paying job anyway. I've chat to many people online about phone bills or internet. Most the people I chat to are from Philippines I think and they probably don't get paid much but working from home just tops almost anything for me personally.
Anyway, just wondering, I see some of you saying chat but is this a chat job or a phone job? Is it different in every country? The only thing that's stopping me from applying is I don't know if it's chat or phone only. Are chat only jobs hard to find? I saw a few English teaching jobs online as well. Working from home sounds like a dream job to me as I hate taking public transport to go to work everyday.
I didn't know anything about this position until recently. I don't know where you guys are from but the position I saw didn't really specify if it was taking calls or chat only. I would much prefer chat only. I never knew how to get a job like that, I always thought it was a low paying job anyway. I've chat to many people online about phone bills or internet. Most the people I chat to are from Philippines I think and they probably don't get paid much but working from home just tops almost anything for me personally.
Anyway, just wondering, I see some of you saying chat but is this a chat job or a phone job? Is it different in every country? The only thing that's stopping me from applying is I don't know if it's chat or phone only. Are chat only jobs hard to find? I saw a few English teaching jobs online as well. Working from home sounds like a dream job to me as I hate taking public transport to go to work everyday.
Don't worry. I totally messed up a date on my resume. It was years ago and I thought I was hired one year sooner than I was. Apple HR called me after a couple weeks and they talked to me about it, and they said they'd be investigating and get back to me.
It sucked, because I ended up not starting until 2 months later, but because the delay caused me to not be eligible for a raise the next year (raises are in Jan, but only for people who have worked at least 6 months), I ended up getting a nice raise from my original offer to make it up to me. I felt so incredibly guilty and I would have completely understood if my offer was retracted, so I was shocked they upped my offer when the inconvenience was completely my fault anyway. If you have paystubs/bank deposits, and you worked there a few years ago, you're gonna be fine.
[doublepost=1487733460][/doublepost]
It totally depends on the job description that is posted when you apply. Chat has been increasing pretty steadily lately as Apple makes it more accessible to the customer and tries harder to promote it. Chat indeed is pretty amazing, and working from home is just that much more bonus. There are no mixed chat and phone positions. So either your a phone advisor or your a chat advisor. Hope that helps answer your question.
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That would be my dream job to just chat for work and be at home doing it.
This is what the job description says:
At Home Advisor - Applecare
- Customer Service and Support
You’re a problem-solver and amazing with customers. You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate different operating systems. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.
Key Qualifications
- Professional troubleshooting expertise or proven technical ability
- Customer service focus and passion for support
- Discipline to work remotely from home
- Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
- Flexibility to work between the hours of 9:00 a.m. and 12:30am AEST, including weekends, with the possibility to flex up hours depending upon business needs
- Successful completion of a pre-employment assessment and criminal background check
- Successful completion of initial training
- Minimum typing speed of 35 wpm
- Must have a private and quiet workspace with an ergonomic chair and desk
- Must have High-speed Internet service (5 Mbps downlink and 1 Mbps uplink or better) from a reliable provider
As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.
- The part where it mentions: Must have a private and quiet workspace with an ergonomic chair and desk
Makes me think it's a phone job :s - I'm not sure if I should apply or not unless it's chat only. That seriously is a dream job lol.
Yep, this is a phone position! They generally specify if it is Chat in the title/description. My specific title at Apple has the word "Chat" in it.
Edit: Though I know several people who did phone for 6 months and moved to chat, so it might be worth it to get your foot in the door on phones. Also, they require a private/quiet workspace with a door on chat, too, because we have pretty regular meetings with our managers and team. I see mine 2-3 times in a 4 day week.
Don't worry. I totally messed up a date on my resume. It was years ago and I thought I was hired one year sooner than I was. Apple HR called me after a couple weeks and they talked to me about it, and they said they'd be investigating and get back to me.
It sucked, because I ended up not starting until 2 months later, but because the delay caused me to not be eligible for a raise the next year (raises are in Jan, but only for people who have worked at least 6 months), I ended up getting a nice raise from my original offer to make it up to me. I felt so incredibly guilty and I would have completely understood if my offer was retracted, so I was shocked they upped my offer when the inconvenience was completely my fault anyway. If you have paystubs/bank deposits, and you worked there a few years ago, you're gonna be fine.
Found out yesterday that all worked out and I'm in starting 3rd of march
Hire right are shocking to deal with but Apple obviously look at the whole picture
Hello all,
I have applied Apple AHA (in Turkey) almost 45 days ago.
Steps:
1- 15 minutes phone call... DONE
2- 45 minutes skype call... DONE
3- HireVue technical questions webcam interview... DONE
4- HireRight background check... DONE
Even if the background check is completed (in the report, "completed, positive" information seems to be submitted to Apple), I have no response for 9 days. No call, no e-mail.
Oh man, I am waiting for call like a sad baby waiting for milk and it makes me sick. Is this normal? Should I keep silent and wait, or ask for an update? Thanks for your attention.
I have applied Apple AHA (in Turkey) almost 45 days ago.
Steps:
1- 15 minutes phone call... DONE
2- 45 minutes skype call... DONE
3- HireVue technical questions webcam interview... DONE
4- HireRight background check... DONE
Even if the background check is completed (in the report, "completed, positive" information seems to be submitted to Apple), I have no response for 9 days. No call, no e-mail.
Oh man, I am waiting for call like a sad baby waiting for milk and it makes me sick. Is this normal? Should I keep silent and wait, or ask for an update? Thanks for your attention.
[doublepost=1487874576][/doublepost]Hey Litera,
I'm Nicole with HireVue. Yikes, that's a long time to wait! Do you have your recruiter's email address? If not, email our Support team at: support@hirevue.com, call us at 800-655-4106, or connect through live chat at www.hirevue.com so we can get you in touch with your recruiter. It can take a little longer for Apple to get back to you, but I recommend contacting your recruiter regardless.