My three interviews were the same. Almost no body language and very little small talk. But apparently I did ok. Sent in my BGC today and that poses no problem so I expect to finish up fine and start on April 28th
that's my class!
good luck
My three interviews were the same. Almost no body language and very little small talk. But apparently I did ok. Sent in my BGC today and that poses no problem so I expect to finish up fine and start on April 28th
that's my class!
good luck
I have my 2nd interview tomorrow. I will let you know how it goes.
Mine is tomorrow as well, good luck to you! Hopefully we make
Good luck to you as well. If you get hired, when would you start training?
Hi Toxic!
Basically, a shift bid works off of seniority and metrics. There's, say, 5 different shifts available with varying days off. The most senior agents with best metrics will usually get first pick, and tend to pick the best schedules. Newbies in general at most jobs seem to get stuck with either mediocre or downright undesirable shifts, but only for a while until the next shift bid. I know at my current job (Dish) you could swap shifts with another newbie while still in training if you both were okay with it.
As for the questions asked, just some general tech support stuff (doesn't have to be Apple based, use general tech knowledge here) and a roleplay call. Don't worry about knowing the answers; the same here holds true for the third interview. They are more concerned in how well you take care of the customer, so even if you don't know what you are answering is correct, say it with confidence and say it in a pleasurable tone. Basically, you can BS your way through the call but if you do it well, they don't care! They can teach the tech stuff; they can't teach good customer service skills. They are more worried if you have those, than tech knowledge. Good luck!!!
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Stat, just make sure you know how to interact with people well. You don't need a ton of tech know how- just know what RAM is, what an OS is.... basic basic techno jargon you might hear if you were to call in for support. They are far more interested in seeing if you can keep a confident, pleasant tone throughout the call and handle the roleplay situation (fairly short and sweet) well. Good luck!!
I guess I should ask what I am interviewing for LOL. All I know is training starts the first week of May and that its 4 weeks long, Mon-Fri 9-6
Same thing happened to me just last week. I was so excited after the first phone interview and the second Skype interview, because they both told me I was moving forward. When the third interviewer said I would hear in 3-5 days, my heart dropped. Then 1pm the next day, I got a call from California. It was a very nice man offering me the job! He said this was all pending background check. He also went over the process and what was next. I too felt like I bombed a question during the third interview; however, I obviously was wrong. I then got the Hireright email on a Friday. Then had to wait the whole long long long weekend for Monday when they finished the check. They check back 5 years. Monday came and by noon, background check was done and got a call with saying they would like to Welcome me to Apple! I bet you will be fine!
I've seen in these threads that sometimes even after the second interview they wait to tell you if you are moving on, sometime up to 3 days. I am wishing you all the best! It ain't over til the fat lady sings!
I felt relaxed up until the interview. I was so nervous. The first role play I bombed it. The interviewer asked how I felt and I said I know where I messed up. So they did another role play and I did great. I asked what was next and they said I would know in 3-5 days if I will be moving on.
Has anyone else have this happen? I thought they tell you at the end if you were moving on.
Had my 3rd interview yesterday and knew right away that I had bombed the empathy role playing. I was way too nervous and fumbling over my words. Got email today saying they were going with other candidates. Kind of depressing but at least I know what I need to improve on. Anyone know how long you have to wait before you apply again for an AHA position after getting rejected?
So sorry to hear that Morph, I think you can apply again within six months from what I have read on here.
Had my 3rd interview yesterday and knew right away that I had bombed the empathy role playing. I was way too nervous and fumbling over my words. Got email today saying they were going with other candidates. Kind of depressing but at least I know what I need to improve on. Anyone know how long you have to wait before you apply again for an AHA position after getting rejected?
Im so sorry to hear that Morph. I am worried that I will get the dreaded e-mail. I wish I was told that I was moving on like some people. It really feels discouraging when they tell you that they will let you know in 3-5 days.
I felt relaxed up until the interview. I was so nervous. The first role play I bombed it. The interviewer asked how I felt and I said I know where I messed up. So they did another role play and I did great. I asked what was next and they said I would know in 3-5 days if I will be moving on.
Has anyone else have this happen? I thought they tell you at the end if you were moving on.