Apple At-Home Advisor... (Part 2)

[loanderson]

Virtual Info Session

Does anyone know if the virtual info session affects your chances of being hired as an at home advisor? If I can't 'attend', will it prevent me from going to the next step?

 

[burmah]

Currently in the interview process and slightly worried...

Hey guys,

I've been reading through the thread (all 500 pages...) and I've occasionally seen an ex/current AHA share their experience in the program. I've noticed that hour flexibility seems to be an issue for some, if not most of them, and wanted to see if anyone could help answer some of my questions regarding the program.

While I'm excited at the prospect of working for them, I'm a commuting student and I am basically taking 24 hours (12 credit hours, but double class time due to art classes). Hour flexibility is incredibly important to me, especially since many of my projects require anywhere from 40-80 hours. So, given my particulars, will I find Apple's hours flexible?

Also, I understand that they require a weekend shift from you as well. At my current pace, I attend class and work at the school from 6 a.m. to nearly 10 p.m. As such, when I finish late Friday night, I need the weekend to recover and actually sleep. Will it be possible to ask for weekends off?

Last, I'm currently employed by the university and the job works around my particular schedule. Will I be required to quit this job in order to work for Apple?

Thanks ahead of time to whoever is able to help me.

 

[dagmaar75]

Thanks, Dagmaar! Well, I think I did okay- Skype chat issues aside, he had to call me ultimately- my experience working on technical support for Dish Network seemed to help. But, in the roleplaying, I was trying to help by looking through Support pages on the Apple site (which I told him I was doing) but I was also able to figure out at least that it was in airplane mode once he told me about the airplane icon... yeah, dead giveaway.

He said he and the other interviewers will meet up in the next 1-2 days to discuss which candidates they want to move forward with and told me the next step is another interview with a team manager.

So maybe that's a good sign?

I was offered a third interview on the spot. Others heard by e-mail about their third interview. Still others got phone calls. So many people have had so many different experiences so its hard to say with any degree of certainty. If I made that as clear as mud I truly apologize.

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Usually they will tell you at the end of your 2nd interview if you will move on to the 3rd and final interview with a Team Manager. That may not always be the case though. Dagmaar and I will be in the same 3/31 class and we are not supporting the iPod so I doubt we will get one with our equipment. Do not quote me as I could very well be wrong.

My class is actually IOS and my supervisor told me I'd be getting an iPod touch with my equipment unless something changed. It's likely that multiple classes are starting on Monday. Either way I'm pretty excited!

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Does anyone know if the virtual info session affects your chances of being hired as an at home advisor? If I can't 'attend', will it prevent me from going to the next step?

It does not and they didn't take attendance. HR and a manager will just be going over all of the paperwork in the folder you were sent.

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Hey guys,

I've been reading through the thread (all 500 pages...) and I've occasionally seen an ex/current AHA share their experience in the program. I've noticed that hour flexibility seems to be an issue for some, if not most of them, and wanted to see if anyone could help answer some of my questions regarding the program.

While I'm excited at the prospect of working for them, I'm a commuting student and I am basically taking 24 hours (12 credit hours, but double class time due to art classes). Hour flexibility is incredibly important to me, especially since many of my projects require anywhere from 40-80 hours. So, given my particulars, will I find Apple's hours flexible?

Also, I understand that they require a weekend shift from you as well. At my current pace, I attend class and work at the school from 6 a.m. to nearly 10 p.m. As such, when I finish late Friday night, I need the weekend to recover and actually sleep. Will it be possible to ask for weekends off?

Last, I'm currently employed by the university and the job works around my particular schedule. Will I be required to quit this job in order to work for Apple?

Thanks ahead of time to whoever is able to help me.

Unless anyone else has some advice or insight I'd say contact your recruiter with those questions.

 

[TechieChic]

Is anyone starting the beginning of May? If so, do you know what it is for? Just wondering why I was told the pay would be 16+ per hour and I havent seen any other posts with that much. I don't have a degree, I am in school but I am interviewing for a PRO position.

 

[SanguineJackal]

Ahhhhh!!!!! I got an email for my third interview appointment on Friday afternoon!!!! EEEEEEE I can't contain my excitement!! Thank you guys so much <333 especially Dagmaar and Neischk~

Is anyone starting the beginning of May? If so, do you know what it is for? Just wondering why I was told the pay would be 16+ per hour and I havent seen any other posts with that much. I don't have a degree, I am in school but I am interviewing for a PRO position.

Techie, from what I understand it's based on the area you are in. I was also offered $16+/hr.

 

[TechieChic]

Ahhhhh!!!!! I got an email for my third interview appointment on Friday afternoon!!!! EEEEEEE I can't contain my excitement!! Thank you guys so much <333 especially Dagmaar and Neischk~



Techie, from what I understand it's based on the area you are in. I was also offered $16+/hr.

Congrats on the next interview! My 2nd interview is on Tuesday

 

[jdpierce21]

Hi guys/gals... I am supposed to start April 7th for training for the iOS team. My HireRight background check completed on March 11th, but I am still waiting to hear from Apple with the official offer. Anyone else supposed to start training on April 7th?

 

[poor.todd]

New hire start 21 Apr

Hey everyone! Just found this thread...I just got hired for classes starting 21 Apr. Finally finished the paperwork and will be sending it in to HR soon. Can't wait, been a fan of Apple for a while now. Anybody else going to be in the 21 Apr class?

 

[secretagnt]

Ahhhhh!!!!! I got an email for my third interview appointment on Friday afternoon!!!! EEEEEEE I can't contain my excitement!! Thank you guys so much <333 especially Dagmaar and Neischk~



Techie, from what I understand it's based on the area you are in. I was also offered $16+/hr.

My third is this afternoon as well ... I am excited to say the least yet nervous all at the same time ... I had my second on Monday and was told I would hear today (thursday) as to if I made it to a 3rd interview .... I woke up Tuesday morning with the email sitting in my inbox (sneaky apple ... ha ha ha) so today is apparently it ... I guess I need to not overthink it and nail this one ....

 

[dagmaar75]

Ahhhhh!!!!! I got an email for my third interview appointment on Friday afternoon!!!! EEEEEEE I can't contain my excitement!! Thank you guys so much <333 especially Dagmaar and Neischk~



Techie, from what I understand it's based on the area you are in. I was also offered $16+/hr.

Good deal! See? There's really no rhyme or reason as to how they notify.

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My third is this afternoon as well ... I am excited to say the least yet nervous all at the same time ... I had my second on Monday and was told I would hear today (thursday) as to if I made it to a 3rd interview .... I woke up Tuesday morning with the email sitting in my inbox (sneaky apple ... ha ha ha) so today is apparently it ... I guess I need to not overthink it and nail this one ....

Don't over think it. You'll be interviewing with a team manager and it will be the same as the last interview except the tech questions may be a bit more in depth. The focus will still be on customer service.

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Ahhhhh!!!!! I got an email for my third interview appointment on Friday afternoon!!!! EEEEEEE I can't contain my excitement!! Thank you guys so much <333 especially Dagmaar and Neischk~



Techie, from what I understand it's based on the area you are in. I was also offered $16+/hr.

It was my pleasure! Good luck on the third interview, you'll do fine. Just be yourself and do what you've been doing.

 

[Aceymac]

*

 

[dagmaar75]

Third interview:
What answers did you give to how you would connect with the caller?

Empathy for displeasure with Apple, small talk to fill in the gaps. Talk about the weather. Listen to what you hear in the background and talk about it. Talk to your customer. Don't be a robot.

 

[Aceymac]

*

 

[dagmaar75]

Thank you for your quick reply! WOW!

No worries. I have 10+ years of customer service experience, 8 of those as a manager, and I'm happy to share what I know with whomever asks

 

[Aceymac]

*

 

[dagmaar75]

How to connect with customer?


Good answer, dagmaar! You have had a lot of good advice on this forum, I appreciate your help! I have been going over and over all my answers that I gave in my third interview yesterday while I wait to see if I am accepted. For some stupid reason, I felt sooooo nervous during the third interview. I didn't feel nervous during the first two. Maybe, it feels different, because, in the first two interviews, I was told immediately I was being recommended or continuing on to the next round. With the third interview, I was told I would be hearing back in 1-2 weeks. Now I know what it must be like on a game show I think my greatest advice to anyone going for a third interview is to RELAX! You know your stuff so relax and let it flow naturally. Your mind will freeze up if your nervous...I know from experience!

I honestly think the third interview made us all a bit nervous. Those team managers are very sharp, they know their stuff. I know I thought I didn't do as well on the third as I did on the previous two. I was told one to three weeks but I heard back in three days. Your next step would be a call from your recruiter then an e-mail to complete the HireRight form for your BGC. My BGC took about 3 business days. I'm always happy to share advice with everyone on the forum. I like to see that I was able to help people progress through the process and then get hired.

 

[eww7633]

Hey guys,

I've been reading through the thread (all 500 pages...) and I've occasionally seen an ex/current AHA share their experience in the program. I've noticed that hour flexibility seems to be an issue for some, if not most of them, and wanted to see if anyone could help answer some of my questions regarding the program.

While I'm excited at the prospect of working for them, I'm a commuting student and I am basically taking 24 hours (12 credit hours, but double class time due to art classes). Hour flexibility is incredibly important to me, especially since many of my projects require anywhere from 40-80 hours. So, given my particulars, will I find Apple's hours flexible?

Also, I understand that they require a weekend shift from you as well. At my current pace, I attend class and work at the school from 6 a.m. to nearly 10 p.m. As such, when I finish late Friday night, I need the weekend to recover and actually sleep. Will it be possible to ask for weekends off?

Last, I'm currently employed by the university and the job works around my particular schedule. Will I be required to quit this job in order to work for Apple?

Thanks ahead of time to whoever is able to help me.

Are you starting as part time or full time?

If part time, you absolutely have to work an 8 hour shift on the weekend. No way around that.

If you are full time, you have a very high probability of working on at least one weekend day, but it's possible to luck out and get both weekend days off. It's also possible that you would work both.

There really isn't any flexibility. You bid on a schedule, and you get assigned one based on your standing. You may get a crappy schedule that you hate. The only thing you can do is hope that someone that has a schedule you want will switch shifts with you.

 

[Morph74]

Hello all! Been following this thread for a few days. I applied last week and heard back next day. Had 2nd interview yesterday and was told I would get 3rd interview. Got email today about scheduling for 3rd interview but didn't see it until a few minutes ago and now I'm wait listed. This happen to anyone else? How long do you think I'll have to wait?

**Update**
I went back on to see schedule and there were times available. I've now got my 3rd interview all set up. WOOHOO!

 

[neverrtheless]

There really isn't any flexibility. You bid on a schedule, and you get assigned one based on your standing. You may get a crappy schedule that you hate. The only thing you can do is hope that someone that has a schedule you want will switch shifts with you.

When you bid on a shift, how long is that schedule for? A week, a month..?

 

[Aceymac]

*

 

[dagmaar75]

I start on March 31 and should be receiving my equipment this week. I believe there will be an iPod Touch in the box. I'll let you know when I get the package.

I was correct, there is a new red iPod touch, headset, and lightning cable in the box as well as the rest of the equipment I will need to do my job

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Thank you Dagmaar! My second interview was Tuesday, third interview Wednesday Morning, got the "CALL" Thursday at about 1 pm. Next is the Hireright email

As long as your BGC is clear I'd say you are IN! Congrats!

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I just received my equipment today. I start Monday 3/31/14 so my days of posting to the forum are numbered. I'm happy to answer any questions I can until then!

 

[jdpierce21]

Does anyone have the phone number for the recruiters?

Nevermind, I found it on my caller ID!

 

[Soft-where?]

Still hoping for the chat position over here. Getting extremely antsy.

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Also, does anyone know if location matters? For example, if I apply for a position in Florida and then move to New York before the training course begins, will that matter?

 

[eww7633]

When you bid on a shift, how long is that schedule for? A week, a month..?

For part-timers, its usually 3 months. For full-timers, it's 6 months.

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Still hoping for the chat position over here. Getting extremely antsy.

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Also, does anyone know if location matters? For example, if I apply for a position in Florida and then move to New York before the training course begins, will that matter?

Any moves have to be approved by management. That being said, I've never seen an issue with a move. I've already moved once in my tenure, and didn't have an issue. But location does affect pay.

 

[SanguineJackal]

Hey guys, I do have a bit of a burning question and I am a bit concerned about this so here goes.

When I got my call for my first interview, I was asked if I had anything that might get in the way of training I said no, but I did let the recruiter know I had a prior commitment for 5 days at the end of July/beginning of August. She seemed a bit discouraging (as would be expected), and said that if I would have been there 6 months as opposed to 3 at that point it might be easier for me to get that time off, but that as it looks she's not sure I could get it.

This prior commitment is already costing me a pretty significant amount of money, and my deadline to have everything paid for it is coming up soon. The money is non-refundable so if I end up not able to go, I'm never seeing that money again. What do you guys think? Would it be something to ask my trainer, or supervisor once I am "on the floor"?

Thanks, I appreciate any advice. :S