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Apple At-Home Advisor...

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Thanks everyone. PM me if your in the 4-1 class to meet!! Does anyone know if its going to be CPU or iOS?

I think it is CPU Because I think every week is a different type of class alternating between CPU and iOS.
 
DieOs said:
Just about everybody has mentioned that the tests are pretty difficult. What "generally speaking" is on them?

Is it mostly in depth technical stuff or customer service stuff or a mixture of both? I'm having a hard time believing that it can be that hard if they give you the material to study. Just like college. Pay attention and take notes and any test can be passed.
Click to expand...

We can't even "in general" tell you what is on them. However, what makes it
so tough is the fact that a bunch of material is covered and it is done at a
pretty fair pace. You basically have to soak it all in really quick.

You spend the morning in training class going over material, then the
afternoon studying all new material. Then you go to bed and try to let it
all soak in. You are not allowed to sign on after hours to go over it. It
all has to be absorbed within your class/study period.

Then the test covers detailed specifics that will require you to know where
to go for the answer.

Not trying to scare anyone, cause you'll all be nervous enough.
(I say that with a smile cause our class was terrified as well.)
Again, pay attention, don't try to watch TV during class. Participate and
don't worry about being ignorant on topics. We all were in the beginning.
Even giving wrong answers is a learning tool. I speak from experience.

Enjoy cause it will all be worth it in the end!
 
Woohoo! Just talked to HireRight and my bg check was sent back to :apple: Hopefully I'll hear something soon :p as always good luck everyone!
 
lantabiker said:
We can't even "in general" tell you what is on them. However, what makes it
so tough is the fact that a bunch of material is covered and it is done at a
pretty fair pace. You basically have to soak it all in really quick.

You spend the morning in training class going over material, then the
afternoon studying all new material. Then you go to bed and try to let it
all soak in. You are not allowed to sign on after hours to go over it. It
all has to be absorbed within your class/study period.

Then the test covers detailed specifics that will require you to know where
to go for the answer.

Not trying to scare anyone, cause you'll all be nervous enough.
(I say that with a smile cause our class was terrified as well.)
Again, pay attention, don't try to watch TV during class. Participate and
don't worry about being ignorant on topics. We all were in the beginning.
Even giving wrong answers is a learning tool. I speak from experience.

Enjoy cause it will all be worth it in the end!
Click to expand...

Are screen shots or printing out info during training permitted? Was just thinking that might help to study. Thanks.

----------
Jaylynn20 said:
Were you told whether the 4/1 class was iOS or CPU?
Click to expand...

I was told by 1st and 2nd interviewers who were both recruiters that AHA agents would be trained on both CPU and iOS but because there are a lot of new iOS devices out there, more than likely will be in iOS. Can this be clarified by anyone? Thanks.
 
i've run into an issue with hireright and employment verification..my recruiter emailed me about the discrepancies in the dates of my last job...it was so long ago...she is asking for a w2 or pay stub which i dont have. Besides, hireright's dates are probably correct. Does this mean im screwed if i admit i possibly had the wrong dates on application?
 
Hey just signed up to the forum. I applied in November, first email was 1-26 , sent resume and questions back 2/3, received call 12 hours later, set up second interview for monday 2/11 ,did that over Skype. was told id hear back 5 business days later, got the third interview and application email 2 hours after. scheduled third interview for wednesday. Will be starting 3/25 for training if I get it. I'm very knowledgeable with Macs. I wasn't worried. i can't say much because i wanna remain anonymous. But I have two questions. they seemed concerned of a conflict of interest because of my business. It would not be conflict of interest at all though. Did anyone experience that? They said if they deemed it that, I would have to literally stop running my business to take the offer. Wish I could say more But maybe some 1 can pm me that knows..also to those that got the job how are they about moving requesting a day off like 2 weeks advance? They made it seem like No way in hell.. sorry 4 bad typing just trying to switch it up. call me paranoid if you want lol I just don't wanna mess this up.
 
vdubbeet said:
Are screen shots or printing out info during training permitted? Was just thinking that might help to study. Thanks.
Click to expand...

I took screen shots, made bookmarks, printed stuff off.. the whole nine yards. The tests are open book, open internet, open everything...use whatever material you want. That being said, you better pay close attention to what's covered in class and try to remember which SGT's covered what material... that will come in handy. The only time my 20+ years of experience helped out was for the few questions dealing with ms windows and networking. Whatever you know or think you know about tech isn't going to help that much in terms of test taking.
 
I'm out....

I got the we moved forward with other candidates email.....so bummed!
Good luck to everyone!
 
AngryGerbil said:
I took screen shots, made bookmarks, printed stuff off.. the whole nine yards. The tests are open book, open internet, open everything...use whatever material you want. That being said, you better pay close attention to what's covered in class and try to remember which SGT's covered what material... that will come in handy. The only time my 20+ years of experience helped out was for the few questions dealing with ms windows and networking. Whatever you know or think you know about tech isn't going to help that much in terms of test taking.
Click to expand...

Totally agree with AG. Paying close attention in class helps you locate various topics in the study material. Yes screen print, however, you can become so bogged down with screen prints that it takes forever to read through them to find your answer. But if you find something important to you, by all means, screen print.

And the same, I have over 20 years in system administration. Meant nothing when starting class. I did help me understand the concept of IP addresses and DNS and terminology. But it didn't mean squat when it came time to learn how to sync iCloud or setup mail.

Pay attention in class and take your time with the test. Go through and answer what you know for sure, then spend the remaining time digging up the things you didn't know. Then review everything and use all the time you have. But all that will be covered by your trainers.
 
At the beginning of the long haul

Hello, Apple masses! I have just been invited into the first steps of the AHA hiring process within the last couple of days (potential training start date of 04/15). Thanks to this awesome thread, I have a fairly good idea of the markers, wait times, and experiences to expect...so THANKS to all who have contributed.

I applied via Apple's job site the second week of January. At 9PM CST Sunday night (2/10), I got the email with questionairre. Filled it out Monday mid-mornig, and got a call back from the recruiter within the hour. (I attribute the faster callback time to the individual recruiter's courtesy, and not to my responses.)
My first (Skype) interview is 02/18/2013 - which I just realized is President's Day - and was set up yesterday (on phone with recruiter). Thanks to previous posters' detailed info, I have a decent idea what to expect from this first interview, which is such a comfort, you guys.

Anyway, will keep updating as process continues. If there are any other details I can provide, just ask. I'd love to give back to this little community in some way. You guys are amaze-balls.

----------

P.S. I wanted to include a helpful website for those who aren't comfortable or familiar with Apple's different OS versions, or, vice versa, aren't familiar with Windows versions. This site provides interactive screen shots that show you what these systems look like...and a little bit about how they operate.

http://www.chasms.com

Good luck!
 
TeeLee said:
Hello, Apple masses! I have just been invited into the first steps of the AHA hiring process within the last couple of days (potential training start date of 04/15). Thanks to this awesome thread, I have a fairly good idea of the markers, wait times, and experiences to expect...so THANKS to all who have contributed.

I applied via Apple's job site the second week of January. At 9PM CST Sunday night (2/10), I got the email with questionairre. Filled it out Monday mid-mornig, and got a call back from the recruiter within the hour. (I attribute the faster callback time to the individual recruiter's courtesy, and not to my responses.)
My first (Skype) interview is 02/18/2013 - which I just realized is President's Day - and was set up yesterday (on phone with recruiter). Thanks to previous posters' detailed info, I have a decent idea what to expect from this first interview, which is such a comfort, you guys.

Anyway, will keep updating as process continues. If there are any other details I can provide, just ask. I'd love to give back to this little community in some way. You guys are amaze-balls.

----------

P.S. I wanted to include a helpful website for those who aren't comfortable or familiar with Apple's different OS versions, or, vice versa, aren't familiar with Windows versions. This site provides interactive screen shots that show you what these systems look like...and a little bit about how they operate.

http://www.chasms.com

Good luck!
Click to expand...

Thanks for the link.
 
AngryGerbil said:
I took screen shots, made bookmarks, printed stuff off.. the whole nine yards. The tests are open book, open internet, open everything...use whatever material you want. That being said, you better pay close attention to what's covered in class and try to remember which SGT's covered what material... that will come in handy. The only time my 20+ years of experience helped out was for the few questions dealing with ms windows and networking. Whatever you know or think you know about tech isn't going to help that much in terms of test taking.
Click to expand...

Thats good to know. Open Internet, I think you would be hard pressed not to pass a test that is open book/Internet. But maybe that's just me. When I was in college I pretty much blocked out the professors and taught myself everything via the net. Not saying I will do that for the training if the training is pretty in depth. But I'm not as worried as I was, you can find ANYTHING on Google.
 
AngryGerbil said:
I took screen shots, made bookmarks, printed stuff off.. the whole nine yards. The tests are open book, open internet, open everything...use whatever material you want. That being said, you better pay close attention to what's covered in class and try to remember which SGT's covered what material... that will come in handy. The only time my 20+ years of experience helped out was for the few questions dealing with ms windows and networking. Whatever you know or think you know about tech isn't going to help that much in terms of test taking.
Click to expand...

QUESTION ABOUT TESTING: Are the tests timed at all? Being that they are open-internet/book, it made me wonder...
 
Classmates?

Anyone in the 3/18 class? We should start our own thread or Facebook message conversation, or Google + community or whatever's cool these days.
 
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