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Apple At-Home Advisor...
- Thread starter iHalo
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I was just laughing that you thought it was a possibility but I hope your right if I get the job, ha!
Whoops. Sorry Apple, I broke your Computer.. 
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If thats the case.. And you have to return it.. You probably don't get your last paycheck. just like having to return any property that belongs to any company... Hopefully we keep it though!
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Whoops. Sorry Apple, I broke your Computer..
If thats the case.. And you have to return it.. You probably don't get your last paycheck. just like having to return any property that belongs to any company... Hopefully we keep it though!
I had my 2nd phone interview exactly a week ago today? Can anyone tell me how longer after their 2nd interview exactly did they receive their email to continue with the process? Thanks in advance. Was supposed to hear back by today (5 business days) but havent.... EDIT. Just got my thanks for playing email. applied for 2 more positions, not sure if they require you wait a certain period of time. Any insight?
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If you work for Kelly services do you get the equipment the apple gives their employees like do you get the iMac and stuff 
If you work for Kelly services do you get the equipment the apple gives their employees like do you get the iMac and stuff
I would assume since you must have a Mac running AppleConnect and an analog phone/headset in order to do your job. It seems the only differences between working for Kelly or directly for Apple are pay, healthcare and employee discounts, otherwise everything else seems to be the same.
One minor difference I've seen is that Kelly iOS Tier 1 doubles as iTunes account security Tier 1 whereas Apple iOS Tier 1 employees must escalate most account security issues.
After reading all these posts I think if I do not get this Apple job, I may be lucky.
Is there nothing worse than being a tiny cog in a giant machine with no input whatsoever?
I have read many good things about this job and bad things. All from different personality types. It's a job. If you work for any corporation you are a tiny cog in a bigger machine. It is all about your perspective and if you have the skills to do the job. If you go into it with a bad mentality you will get a bad experience. I am very excited to work for Apple and do this job from home. I have done many call center jobs before and this is the best one I have ever had. Great pay. Great benefits. Cool discounts. Take what you will from this but you are reading people's opinions not facts. Kind of like hearing gossip about someone that you don't know. Making a pre-judgement about something before you do it or experience it.
I agree with you about opinions, they are ONLY opinions of a single person who may or may not be suited for the job.
I have the best of dilemmas. My current mid-size company offered me a better paid job on the telephone. And I am in the running for a clerical only Apple job. Just wanted to get some input on which would be my best choice.
I am 62 with limited iPad, iPod and iPhone experience. I had an Apple computer back when we used large floppy disks!!!
Why apply through them? I understand it is a quicker process and hires seem to happen more but in doing this you are turning down a lot of money and benefits. The trade doesn't seem balanced to me.
Others have mentioned they use digital for the job. Perhaps they are breaking the rules? Is there anyway for Apple to know?
I agree with you about opinions, they are ONLY opinions of a single person who may or may not be suited for the job.
I have the best of dilemmas. My current mid-size company offered me a better paid job on the telephone. And I am in the running for a clerical only Apple job. Just wanted to get some input on which would be my best choice.
I am 62 with limited iPad, iPod and iPhone experience. I had an Apple computer back when we used large floppy disks!!!
Wow, I thought I was the oldest one here at 50+ years old. I'm one of those people that slammed this job but I made it clear from the get go that those were my opinions only and that I am in fact not well suited for this job. It's an entry level customer service job and I've had 20+ years working in challenging IT positions. That and my technical skills are far better than my people skills.
There are a percentage of AHA reps that actually enjoy the job... I'm not one of them and as it's been said a few times, this job isn't for everyone. There is a high turnover for a reason.
I do think it's a great gig for younger people that are not planning on getting a viable degree (e.g. engineering) or for people that have a degree that's hard to leverage in today's economy (e.g. liberal arts).
Received paperwork the day before the paperwork session. I think a week or two after offer call. Received iMac about 5 days before training start day. Doesn't matter how early you receive it though, they don't want you setting it up off the clock, you get time in the morning of your first day to do this.
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Yes, just like any other company equipment for any other job. They have you keep the box, should you not return it in a timely manner you are responsible for the cost of the equipment.
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Not positive if it's the same for student and corporate, but it should be. They give you a month from the start date to complete the ergo compliance.
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Analog = acceptable Digital(offered by cable company for example) = acceptable VOIP(magic jack etc) = unacceptable
So I see a ton of people discussing jobs as what I suspect to be the "Pro" version of their application process, but can anyone give me information on the "Student" version of the AHA positions.
I don't have the preliminary questions, as I literally JUST received my phone call telling me I received the job.
I basically just want to know what training is like, what the job is like, and whether or not this is something I will be at LEAST tolerant of doing for a year?
My biggest fear would be that this job is insufferable and fatiguing, with little flexibility after the training. It's the summer and I would like to enjoy at least SOME of it with my friends and family.
**Side note: I'm going to have one more year of college, and the job requires you to work part-time for fall and spring, in addition to the full-time commitment for the summer. I have other job options available, but they will likely be for less hours and less pay.
I don't have the preliminary questions, as I literally JUST received my phone call telling me I received the job.
I basically just want to know what training is like, what the job is like, and whether or not this is something I will be at LEAST tolerant of doing for a year?
My biggest fear would be that this job is insufferable and fatiguing, with little flexibility after the training. It's the summer and I would like to enjoy at least SOME of it with my friends and family.
**Side note: I'm going to have one more year of college, and the job requires you to work part-time for fall and spring, in addition to the full-time commitment for the summer. I have other job options available, but they will likely be for less hours and less pay.
That totally depends on the individual's personality. This kind of work is not for everyone, apple is definitely one of the best for this kind of work though. I will also add the caveat, if you don't like it there really isn't any harm in getting paid to train and try it, is there?
I suppose there isn't, and the training is 4-6 weeks correct? I can live with that, and from a business standpoint there is a 90-day period where it can't be held against you if you decide to leave.
Can you tell me a little bit about the ins-and-outs of the actual job?
EDIT: I will note I have combed through this thread but had much trouble finding information detailing the ACTUAL job and the specifics of employment.
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Sure, I am corporate, not student, but the position for all intents and purposes work-wise are the same.
It is customer service and warranty technical support with a focus on compassionate customer service. Dealing with everything from How-to's to my device is broken and helping them go over options for repair, or referring them to the correct group for issues not within your scope. The customers in general are fairly happy, at least in my experience on the CPU end, because they know apple's reputation for great customer service. Very few truly irate or unmanageable callers.
edit: And yes, the training is 4-6 weeks full time which for students they schedule for dates you shouldn't have classes. I've heard they are great at working with student schedules.
And the training will have me completely ready to aid all of these customers in a timely manner? I don't have any issue with being social and in-tune with the customer experience, but I know Apple keeps track of your performance and I would HATE to like the job and not be good at it =/
Thanks for all this great info! Could you estimate the total time it took from your offer call for all those things to occur? I'm still waiting on my call and am wondering if I'll still be able to make the 5/20 class. Thanks again!!!
Any chance you have the actual info handy? I've searched through this thread, but the only relevant information I can find is that the arms on the chair need to be adjustable and the desk dimensions matter...can anyone expound on this? I'd like to go ahead and get this desk area set up this weekend and not be shelling out extra cash after training starts because I purchased a non-compliant chair and desk.
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