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Apple At-Home Advisor...

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hejo said:
Any chance you have the actual info handy? I've searched through this thread, but the only relevant information I can find is that the arms on the chair need to be adjustable and the desk dimensions matter...can anyone expound on this? I'd like to go ahead and get this desk area set up this weekend and not be shelling out extra cash after training starts because I purchased a non-compliant chair and desk.
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No, I won't. You will get paid before it's due and have plenty of on the clock free time after trainings to make sure it meets standards. Stop fritzing your brain and find solace in the fact there is no rush and you will have plenty of time. If you absolutely must buy something now because you have nothing to work from for a day or two make it a basic desk(nothing above or below it attached to get in the way of anything) and a chair with adjustable or removable arms and adjustable lumbar support.

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lytning91 said:
And the training will have me completely ready to aid all of these customers in a timely manner? I don't have any issue with being social and in-tune with the customer experience, but I know Apple keeps track of your performance and I would HATE to like the job and not be good at it =/
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Yes and no. They don't expect you to have everything right away. They focus on teaching you how to use your resources to find information, how to position and word your support in an efficient manner, and how to properly express empathy to provide customer service and ease you into the handle time and other things. Then on top of that you are introduced to taking calls gradually during and after training. First you observe people actively taking calls for a bit, then you do the intro to the call and pass the call off to that person for a bit, then you take the phone call as much as you can and ask them to hold and pass it off if you get stumped, then you take calls with extra support readily available via chat, and then finally after all of that you take calls on your own with your resources, team members, and department chats to assist you.

Will you know everything? No. Are you eased into it? Yes. Are you provided resources and a process to escalate things you can't figure out? Yes. They pretty much disregard the stats like handle time and such for the first month or two with the focus on resolving issues and getting used to the systems. After that the focus shifts towards helping you get your stats in line if they haven't shifted that way naturally.

Bottom line, expect them to handle the training the way you would expect a multi-billion dollar corporation rated #1 in customer satisfaction several years in a row to hand it. While knowing it's impossible to teach absolutely everything and things are constantly changing.
 
DirtyHobo said:
No, I won't. You will get paid before it's due and have plenty of on the clock free time after trainings to make sure it meets standards. Stop fritzing your brain and find solace in the fact there is no rush and you will have plenty of time. If you absolutely must buy something now because you have nothing to work from for a day or two make it a basic desk(nothing above or below it attached to get in the way of anything) and a chair with adjustable or removable arms and adjustable lumbar support.

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Yes and no. They don't expect you to have everything right away. They focus on teaching you how to use your resources to find information, how to position and word your support in an efficient manner, and how to properly express empathy to provide customer service and ease you into the handle time and other things. Then on top of that you are introduced to taking calls gradually during and after training. First you observe people actively taking calls for a bit, then you do the intro to the call and pass the call off to that person for a bit, then you take the phone call as much as you can and ask them to hold and pass it off if you get stumped, then you take calls with extra support readily available via chat, and then finally after all of that you take calls on your own with your resources, team members, and department chats to assist you.

Will you know everything? No. Are you eased into it? Yes. Are you provided resources and a process to escalate things you can't figure out? Yes. They pretty much disregard the stats like handle time and such for the first month or two with the focus on resolving issues and getting used to the systems. After that the focus shifts towards helping you get your stats in line if they haven't shifted that way naturally.

Bottom line, expect them to handle the training the way you would expect a multi-billion dollar corporation rated #1 in customer satisfaction several years in a row to hand it. While knowing it's impossible to teach absolutely everything and things are constantly changing.
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Thank you for this detailed information.
 
macgeek01 said:
Thanks for all this great info! Could you estimate the total time it took from your offer call for all those things to occur? I'm still waiting on my call and am wondering if I'll still be able to make the 5/20 class. Thanks again!!!
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I think about 1 and a half weeks after my offer call is when the paperwork session was. Not even close to positive though, sorry.
 
DirtyHobo said:
I think about 1 and a half weeks after my offer call is when the paperwork session was. Not even close to positive though, sorry.
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Thanks for the info! I am just trying to gauge the average time it takes from the offer call to being finished with paperwork with iMac all ready to go.

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I'm now into week 2 since my completed background check and still waiting for an offer call. Anyone else in a similar boat?
 
macgeek01 said:
Thanks for the info! I am just trying to gauge the average time it takes from the offer call to being finished with paperwork with iMac all ready to go.

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I'm now into week 2 since my completed background check and still waiting for an offer call. Anyone else in a similar boat?
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Have you tried contacting your recruiter? That never hurts to just touch base with them. If nothing else, it will let them know that you are actually still interested.
 
WalkinInMemphis said:
Have you tried contacting your recruiter? That never hurts to just touch base with them. If nothing else, it will let them know that you are actually still interested.
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I contacted him a week ago (one week from my completed background check) and was told they are still making a decision and that I should hear back within a couple weeks so I should hopefully find out within a week which will be 3 weeks from my completed background check. The person that did my final interview told me up front it could take 2 to 3 weeks. I'm still confused how so many get a call within a week though!
 
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is this bad

I am thinking after reading some post that i am not going to be moving forward. Is it bad if they say you will here from them in 3-5 days as opposed to them telling you right away that you are moving on.
 
macgeek01 said:
I contacted him a week ago (one week from my completed background check) and was told they are still making a decision and that I should hear back within a couple weeks so I should hopefully find out within a week which will be 3 weeks from my completed background check. The person that did my final interview told me up front it could take 2 to 3 weeks. I'm still confused how so many get a call within a week though!
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Seriously, I would not worry until you are either within 3 weeks of your start date or 4 weeks after your background check completed. Can you confirm if anyone else with your start date has received their offer call yet?

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jrfan said:
I am thinking after reading some post that i am not going to be moving forward. Is it bad if they say you will here from them in 3-5 days as opposed to them telling you right away that you are moving on.
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Nope, that's what I was told. Currently employed by apple.
 
DirtyHobo said:
Seriously, I would not worry until you are either within 3 weeks of your start date or 4 weeks after your background check completed. Can you confirm if anyone else with your start date has received their offer call yet?

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Nope, that's what I was told. Currently employed by apple.
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Thanks for your input! There are others that got their offer call within a few days set for the 5/20 class I am supposed to attend if I get the job so I don't know what the deal is. My work employment was totally verified and I have no criminal record what so ever.
 
macgeek01 said:
Thanks for your input! There are others that got their offer call within a few days set for the 5/20 class I am supposed to attend if I get the job so I don't know what the deal is. My work employment was totally verified and I have no criminal record what so ever.
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I don't think I've seen anyone who made it to the background check and passed it not get hired. If you get to 4 weeks after completion of background check, or within 3 weeks of your start date, reach out to your recruiter or the manager who did your third interview(mine actually gave me her number, but it was also on caller ID). Until then, seriously, don't sweat it. I see so many people fret for no reason just because they move at glacial speeds sometimes. I was made to wait a long time too. Just gotta upgrade your iPatience app to 2.0.
 
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Nope, that's what I was told. Currently employed by apple.[/QUOTE]

Thanks I have been so worried. I did send a thank you email.:(
 
DirtyHobo said:
I don't think I've seen anyone who made it to the background check and passed it not get hired. If you get to 4 weeks after completion of background check, or within 3 weeks of your start date, reach out to your recruiter or the manager who did your third interview(mine actually gave me her number, but it was also on caller ID). Until then, seriously, don't sweat it. I see so many people fret for no reason just because they move at glacial speeds sometimes. I was made to wait a long time too. Just gotta upgrade your iPatience app to 2.0.
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Thanks for your reinsurance! I try not to fret but worry because others got their offers calls really fast and my recruiter said they are still making a decision when I followed up.
 
macman1964 said:
Got my offer call today. Not the 5/20 class but the 6/17 CPU class. So excited. Good luck to everyone!:)
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Congrats! Welcome to the 6/17 class. Let me know when you get your paperwork. My recruiter told me 1-2 weeks. its week 1 as of today and still no paperwork.
 
MacMonkey2494 said:
Congrats! Welcome to the 6/17 class. Let me know when you get your paperwork. My recruiter told me 1-2 weeks. its week 1 as of today and still no paperwork.
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Awesome! so we are classmates?;) My recruiter told me I will get the official acceptance email by next Tuesday and if not to call.
 
DirtyHobo said:
Seriously, I would not worry until you are either within 3 weeks of your start date or 4 weeks after your background check completed. Can you confirm if anyone else with your start date has received their offer call yet?

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Nope, that's what I was told. Currently employed by apple.
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did it take the whole 5 days?
 
Can anyone who got an offer call recently share the name of their recruiter? Feel free to send me a PM if preferred. Thanks!
 
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Just wondering

Hi everyone, I am just wondering if anyone knows if the 6/10 class will be IOS or CPU. I had my third interview today and it seemed to go pretty well. My interviewer was very nice. She told me I will hear something within 21 days.
 
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