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Apple At-Home Advisor...

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Cattastic

macrumors member
Apr 25, 2013
33
0
Question: I applied for a tech support position. I finished my interviews, finished my Hireright. I got a call from Staffing saying they were offering me the job. They said I would get a letter in the email within 5 days. I am still waiting for the offer letter and it is already the fourth day. I emailed one of the HR staffing and they mentioned that they are waiting for final approvals. Should I be worried about this or even getting the offer letter?
 
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Macnme123

macrumors newbie
Apr 24, 2013
23
0
Cattastic said:
Question: I applied for a tech support position. I finished my interviews, finished my Hireright. I got a call from Staffing saying they were offering me the job. They said I would get a letter in the email within 5 days. I am still waiting for the offer letter and it is already the fourth day. I emailed one of the HR staffing and they mentioned that they are waiting for final approvals. Should I be worried about this or even getting the offer letter?
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Normally when companies say 5 days they mean 5 business days and with the way weekends and mail can be its pretty much easier just to say 6-10.. I would just be patient if you haven't gotten anything after 10days then I would call.
 
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Cattastic

macrumors member
Apr 25, 2013
33
0
Macnme123 said:
Normally when companies say 5 days they mean 5 business days and with the way weekends and mail can be its pretty much easier just to say 6-10.. I would just be patient if you haven't gotten anything after 10days then I would call.
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I'm including the weekends, it was last Friday that they offered me the position over the phone. Also it should be an email offer letter.
 
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TheSneekGeek

macrumors regular
Mar 27, 2013
105
0
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Cattastic

macrumors member
Apr 25, 2013
33
0
Macnme123 said:
Oh then yeah I would call the recruiter just to make sure what's up?
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I did, they emailed me that they were waiting for final approvals. That is what is concerning me. They offered me the job over the phone but I have not received my offer letter yet so after 6 days which included the weekend, so 4 business days, I have not seen this offer letter yet, making me paranoid that it might get retracted because they don't have funds or the position might go away.
 
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macman1964

macrumors member
Apr 10, 2013
56
0
Alabama
TheSneekGeek said:
Macnme123 said:
[/COLOR]

Just Remember empathy.. even if your interviewer doesn't role play, make sure you have empathetic statements in your reponse to him/her...most of my questions weren't so much technical as my industry experience dictates. but just brush up on the basics troubleshooting remedies i.e how do you troubleshoot a printer that is not working; I can't connect to the internet, what do I do?; what's ram; ram vs rom; name an instance where you had to use safemode and whats safemode by the way; just some to name from my experience... skim over the chat I say, never know what he/she will throw at you...but most importantly be yourself and remember empathy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good Luck,

SneekGeek

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so you are p/t? that's what you saying??
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Originally I was supposed to be the class starting on 5-20 CPU but the recruiter that made the offer call said it would be the 6-17 CPU class. I was so excited I might have missed the PT or FT part. Is the 6-17 CPU class FT?
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Macnme123

macrumors newbie
Apr 24, 2013
23
0
TheSneekGeek said:
Macnme123 said:
TheSneekGeek said:
macalec said:
TheSneekGeek- Can you please tell me what position you originally applied for? I just want to know if they moved you to the CPU group or what?

P.S. I also heard you have some top secret info and I'd love to be in your loop :p

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CPU...lol...top secret? naw Im just regular ole sneek....lmbo
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Well still I read you heard some disclosed info :p... I also wanted to know if you applied for the @Home Advisor position and then they wanted to move you to CPU?
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mike41880

macrumors newbie
Apr 25, 2013
7
0
macgeek01 said:
Let me know if you hear anything and I'll make sure to do the same!
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So as I told you earlier, I wrote an email to K.Y. the first recruiter/interviewer to contact me during this process. I just got an email from the 2nd interviewer T.K. This is what it read :

Thank you for your patience through the At Home interview process. I will be reaching out to you between Friday and Monday to give you a status on your interview. Again, thank you for your patience.

I don't know if this is a good or bad thing as I am still anxious to know if I got the job or not. Talk about leaving a person hanging... JEEZ LOL.
 
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mike41880

macrumors newbie
Apr 25, 2013
7
0
Drucife614 said:
I really hope it's iOS cause I'm more knowledgeable in the iPad iPhone iPod and Apple TV area. If I do have to do CPU I'm willing to learn.
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I have also heard that iOS is a nightmare compared to CPU, but I guess it depends on who you are asking. They should have told you what you would be supporting during one of the interviews.
 
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Drucife614

macrumors newbie
Apr 3, 2013
29
0
Michigan
mike41880 said:
I have also heard that iOS is a nightmare compared to CPU, but I guess it depends on who you are asking. They should have told you what you would be supporting during one of the interviews.
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Nope! I had ONE interview, that was it. I was asked what is ram? How would you describe what an OS to a new computer user. Had a role play of an iPhone freezing up, so I walked him throughout a soft reset, then role played how to get to Facebook without going to Google and searching for the site. That's all I had to do.
 
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theSully

macrumors newbie
Apr 25, 2013
22
0
mike41880 said:
I have also heard that iOS is a nightmare compared to CPU, but I guess it depends on who you are asking. They should have told you what you would be supporting during one of the interviews.
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I'm doing iOS T1 at a 3rd party staffing company, it isn't too bad. It's not too hard, but it gets repetitive and boring.
 
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macalec

macrumors 6502
Mar 12, 2012
252
2
If you get hired as a at home advisor, are their opportunities to move up and potentially get to the corporate level?
 
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MacMonkey2494

macrumors member
Mar 29, 2013
66
0
macalec said:
If you get hired as a at home advisor, are their opportunities to move up and potentially get to the corporate level?
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At home advisors working directly for apple are all "corporate" employees. Indeed their are opportunities. I have friends who have been promoted as soon as 4 months to higher ranks.
 
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ayoung713

macrumors newbie
Apr 25, 2013
3
0
micah2468 said:
She was very specific on that this was not a tech position but very customer service and multi-tasking type position where we would need to be able to do multiple things at once.
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So, were her questions based strictly on customer service? What questions did she ask you, if I may ask :)
 
J

Jedi Master

macrumors regular
Apr 5, 2013
197
0
ar the moment on the Death Star
Cattastic said:
I did, they emailed me that they were waiting for final approvals. That is what is concerning me. They offered me the job over the phone but I have not received my offer letter yet so after 6 days which included the weekend, so 4 business days, I have not seen this offer letter yet, making me paranoid that it might get retracted because they don't have funds or the position might go away.
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Not very patient are we?



Chill
 
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macgeek01

macrumors 6502a
Apr 2, 2013
841
79
Macnme123 said:
Nice congrats!
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Thanks, hopefully we'll both get the job but you won't have to wait as long as I have to find out.

micah2468 said:
mine came from a generic email address, but it was signed by my 2nd interviewer
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Thanks for the info!

mike41880 said:
So as I told you earlier, I wrote an email to K.Y. the first recruiter/interviewer to contact me during this process. I just got an email from the 2nd interviewer T.K. This is what it read :

Thank you for your patience through the At Home interview process. I will be reaching out to you between Friday and Monday to give you a status on your interview. Again, thank you for your patience.

I don't know if this is a good or bad thing as I am still anxious to know if I got the job or not. Talk about leaving a person hanging... JEEZ LOL.
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Thanks for the update, I got the same message and was going to post but you beat me to the punch. If we don't get hired at his point it will just be cruel!
 
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