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Apple At-Home Advisor...
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Is it possible to get permission to use a different land line for two weeks? For instance, is it possible to work in a different location for the holidays and use a different landline? Is it possible to get permission for this or is it much more difficult than I believe it to be?
Thanks!
Thanks!
Sadly no. While it would certainly be easy to pack up everything and work from literally anywhere there is a phone connection, there are many reasons Apple will not allow this. Your office must be approved for ergonomics first of all. Second any change in location has tax and salary implications. There are technical ways around them ever finding out where you might be, but that is up to you to decide if it is worth the risk of being terminated.
You are allowed to move permanently, but the moves must be scheduled in advance and coordinated.
I talked to a senior manager about this and it's not so much the change in phone number or the ergonomics but the change in tax and salary entails a lot of paperwork on Apple's end.
Also, you used to be able to change your own phone number but now you have to submit a ticket to have the change go through. As soon as your area code changes they'd know something was up.
I Have a question for anybody that can answer this but preferably somebody that actually works for Apple... I applied about 6 months ago, and heard something back at the beginning of the month. Anyways, I did the interviews (they all loved me, all 3 of them) They saw my resume, saw some different types of things ive done in the past that include IT. I got my background, came back fine. and a week later I got my offer call.. Which was just recently. Heres the kicker. Im 17. I don't think they know. But I had a limited Resume history and only HAVE COMPLETED High School ( I did all of my 11th and 12 grade online and got my High School Diploma (not G.E.D.) Anyways, Im just wondering when it comes to the I-9 etc, what will happen when they see that? Im so curious as to what will happen. Cause I already sent my resignation that will end on May 16th, Which is just in time for 5/20. So, Im screwed if they don't give me the job. Im close to being 18. But there was no where on Apple's Site where it said you had to be 18. So What do you guys think? Think they just wont care how far they got me and just rescind the offer? Or just don't care and let me work there? Any help in this matter would be greatly appreciated. Thank you.
EDIT:I sound completely professional (it defiantly wont sound like Apple hired some underage punk) I have customers at my current job that think I am about 24.. (No joke)
When Do you turn 18 ? There are two ways of looking at this one you've been introduced to already you had to give your date of birth so they know, the other is that nobody paid attention to that. Liked what they saw on the resume no hits on your background check approved. its a big deal bc depending on your location there are child labor laws in effect that will prohibit scheduling after certain hours and the maximum amount of hours a week you can work. Waiting for this to play out is just not a mature stance and may portray that "unprofessional under age punk" that you claim you aren't. Disclaimer I don't work in hr for apple but I have done and very familiar with corporate hr processes
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Search the thread these questions have been answered already.
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Dude chillax, you got the job already why are you stressing.
Your start date isnt until 6/17 its still April fall back.
To answer your question though they generally start the paperwork session a month b4 your start date so that would be 5/16-17 and you wont receive your equipment until the weekend b4 your start date that Thur or Friday
Very relax and not stressed. Glad I got the job. I was just wanting someone to answer my question which I thank you for doing.
Are you currently CPU? How is the daily life as AHA? I'm excited to work in my pajamas hehe
All you can ever do is attempt something to the best of your ability. And if you don't know something, don't be that idiot who tries to pull an answer out of their backside. But don't say "I don't know" and sound stupid. Indicate that while you don't know that specific thing, you'd be willing to learn. They look for enthusiasm. It was mentioned in all 3 of my interviews. And a willingness to learn shows that you're enthusiastic about the position.
A lot of the questions, though, are basic tech. Stuff like "What is the difference between ROM and RAM" and "Difference between POP3 and IMAP" and "I can't get my printer to print what do I do" and "what operating system and computer do you have" and just some other basic stuff anyone should know by using a computer every day. They will train you on what you need to know for the job specifically so just answer each question to the best of your ability and maintain a great customer service attitude because you're not expected to be an IT professional working as a Tier 1 customer service rep. So chill. Don't be so nervous. All you can ever do is try. No amount of worrying or stressing is going to help your chances of getting this job. In fact, if you're calm cool and collected, you're likely going to do better.
If you really want to brush up on your tech and Apple stuff, just spend some time going through the Apple Support pages. There's even troubleshooting guides that can help you in a role play scenario like fixing a printer issue or something like that.
And you don't have to script your questions. If there's anything that baffles you about the position, just ask. It's their job to explain it to you and they will graciously. It's why they ask. In my third interview, I asked about the training process and got an amazingly in-depth answer from the hiring manager I was speaking to.
You're going to have to hardwire the phone to the modem one way or another. As far as "telephone powerline adapters", if you're referring to the old HPNA standard, that was supplanted years ago by plain powerline networking. Most powerline adapters have more than enough bandwidth capability but Apple specifies either using a switch or a straight shot to the cable modem(preferred method). They want to minimize the risk of going off line. Powerline networking has been mentioned in this thread a few times but I don't know of anyone that has actually used it on an AHA job.
Thanks for the info AG! I'm referring to the "Wireless Phone Jack Adapters". The name is desceptive since they are essentially like ethernet powerline adapters but for RJ-11. I can wire the phone line from the punch down block in my home run to feed all the jacks in my home but there isn't one in the room I'll be using along with no coax jack. I could subscribe to POTS but am going to get a great deal with my cable provider so worse case will get in the attic for a new run but was hoping to avoid it.
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Get ready to run in the attic - our team had a couple of people who wanted to use those adapters (or similar) and were all told they had to run hardline. It actually became a big enough issue (with chatter among team members) that our TM addressed it at a weekly meeting. It doesn't have to be a pretty installation - it just has to be hard wired.
Thanks for chiming in! I suppose if it works then it works and a I don't have to volunteer any information...
It's a little early to be asking these questions, no? Look up Apple Care + and see exactly what it covers. As far as empathy I make it up as I go depending on the customer's disposition.
As far as lost contacts, that's too complex a question to answer here as there are many different situations depending on iCloud, Outlook etc.
If they have lost all of their contacts and they only had one existing copy of them then you just say,"Sorry pal... you ever hear of redundancy?". Actually, I only wish I could say that but we do strongly advise people to keep backups in either iCloud or iTunes.
So, if you don't even own or regularly use Apple products, why are you so interested in working for Apple as an Apple AHA?
Maybe because I can't afford it... hence, I'm trying to get a job. That is irrelevant. I've seen many people who don't like Apple products that work there. That's like saying because I've never ate a Big Mac, I shouldn't work at Mcdonald's. Not everyone is well off enough to afford a iPhone, Mac, iPad, etc.
Did an interview through kelly services. Was told i will have to do a background check. So i'm assuming i got the job as long as it comes back clean. Hardly any tech questions were asked. It was more about customer service.
Start date is May 28th but i'm assuming ill probably be pushed back since i don't think everything will be done or i wont receive my things by then.
Start date is May 28th but i'm assuming ill probably be pushed back since i don't think everything will be done or i wont receive my things by then.
Search this thread. You have to use the desktop version to do so. Your question has been asked and answered many times.
Anxiously waiting...
Hey Y'all! I've really gained a lot of useful information from reading the posts here. I'm currently in the hiring process still, just checked the Hireright site and my bgc is complete... with a date discrepancy for self employment. I'm on pins and needles wandering what's going to happen next... Any ideas? Will this cause problems? I did verify with a DBA, just didn't have any tax info cause didn't make enough to file...
I'd read that some had a lot of issues with previous self-employment, so I'm a little nervous!
Hey Y'all! I've really gained a lot of useful information from reading the posts here. I'm currently in the hiring process still, just checked the Hireright site and my bgc is complete... with a date discrepancy for self employment. I'm on pins and needles wandering what's going to happen next... Any ideas? Will this cause problems? I did verify with a DBA, just didn't have any tax info cause didn't make enough to file...
I'd read that some had a lot of issues with previous self-employment, so I'm a little nervous!
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