Apple At-Home Advisor...

[witelance]

So I've read this thread in preparation for putting an application in myself. One thing I'd like to know though, is how important resume formatting and keyword optimization was to those who have successfully applied?

I've noticed the importance of a cover letter, but when I pasted my text into the resume search section, the only position that appeared to match it was in Cork/Europe.

 

[missatastic]

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[gamenlegend]

I begin training Monday. I believe that they said not to set everything up until that day as they want to walk everyone through it. If we don't have the imac setup, where is it then that we meet to find out how we're supposed to set it up? Or is it ok to go ahead and set it up? Also, for the person that mentioned something about workspace, do they want a picture before the setting up of the imac or after?

 

[missatastic]

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[gamenlegend]

missatastic,

Thanks very much for that reply. I haven't heard from my manager yet. I guess I'll hold off setting everything up. My package did arrive today though.
Edit:as soon as I posted that I received an email from her.

 

[ShareBear]

My Timeline So Far

8/6 - Applied on website
8/8 - Received email from recruiter (questionnaire)
8/8 - Replied
8/9 - Recruiter called and scheduled interview for 8/10

So, I'm still waiting to hear back for my interview and after reading these posts on this forum, I am very good at technical troubleshooting especially on Apple products so I'm hoping to impress the recruiters with my knowledge and get a higher pay rate.

Like others, I too have been "lurking" this entire forum. Lots of great info on here and thanks to everyone for communicating this info to others. If anyone wants to brush up on Apple troubleshooting, I've put a link below that may help. I don't think the questions will be this in-depth, but the more you know, the better you may do in the interview. Good luck everyone

http://www.peachpit.com/articles/article.aspx?p=1762250&seqNum=12

 

[pctechohio]

6/6 - Applied on website
6/8 - Received email from recruiter (questionnaire)
6/8 - Replied

So, I'm still waiting to hear back for my interview and after reading these posts on this forum, I am very good at technical troubleshooting especially on Apple products so I'm hoping to impress the recruiters with my knowledge and get a higher pay rate.

Like others, I too have been "lurking" this entire forum. Lots of great info on here and thanks to everyone for communicating this info to others. If anyone wants to brush up on Apple troubleshooting, I've put a link below that may help. I don't think the questions will be this in-depth, but the more you know, the better you may do in the interview. Good luck everyone

http://www.peachpit.com/articles/article.aspx?p=1762250&seqNum=12

None of the questions are all that technical so I doubt you'll have a chance to "impress" them with your technical acumen. This is a tier 1 support position and both interviews I had were geared more toward my ability to deal with people related issues rather than technical ones. They are far more impressed with someone that can walk a caller through an e-mail issue than they are someone who can bring up a terminal and edit the .bashrc file. I don't know a thing about iOS and very little about OSX but I breezed through 2 interviews and had the HireRight login sent to me 2 hours after the 2nd interview. It's not what you know so much as who you are that they look at.

 

[ShareBear]

None of the questions are all that technical so I doubt you'll have a chance to "impress" them with your technical acumen. This is a tier 1 support position and both interviews I had were geared more toward my ability to deal with people related issues rather than technical ones. They are far more impressed with someone that can walk a caller through an e-mail issue than they are someone who can bring up a terminal and edit the .bashrc file. I don't know a thing about iOS and very little about OSX but I breezed through 2 interviews and had the HireRight login sent to me 2 hours after the 2nd interview. It's not what you know so much as who you are that they look at.

While you may give out some good basic information about the interviews, there's no reason for you to be rude. I have a hard time believing that you'll be able to tackle true customer service skills if you're not able to simply be cordial in an online forum. You've given your tidbit of information throughout this forum; I was simply giving mine. YIKES!

 

[pctechohio]

While you may give out some good basic information about the interviews, there's no reason for you to be rude. I have a hard time believing that you'll be able to tackle true customer service skills if you're not able to simply be cordial in an online forum. You've given your tidbit of information throughout this forum; I was simply giving mine. YIKES!

LOL - point taken. I just can't pass up the opportunity to poke at inflated egos sometimes. Cheers!

 

[missatastic]

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[ShareBear]

You did this in June and you're still waiting to hear back?

I apologize; those dates should've been in August

 

[missatastic]

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[yghalib]

How is it being an Apple At-Home Adviser?

Hey folks! I applied through corporate (not Kelly services) and I'm currently in the background check phase. I'm so excited about this job. I have questions for those of you who already started working after the training:

-How is it working for Apple as an At-Home Adviser?
-Was it what you expected?
-Is the job stressful?
-Do you feel the job is rewarding?
-Are the benefits and perks really good?

Just wanted to get a sense as an Apple At-Home Adviser. Your input is appreciated.

 

[pctechohio]

HireRight lands in the NYT

Looks like the FTC is going to nail HireRight for being jerks: article. It would be interesting to see if companies that use HireRight, including Apple, jump ship. When I first knew that HireRight was doing Apple's bg checks I looked around for info. on them and could not find many positive comments.

 

[pctechohio]

Hey folks! I applied through corporate (not Kelly services) and I'm currently in the background check phase. I'm so excited about this job. I have questions for those of you who already started working after the training:

-How is it working for Apple as an At-Home Adviser?
-Was it what you expected?
-Is the job stressful?
-Do you feel the job is rewarding?
-Are the benefits and perks really good?

Just wanted to get a sense as an Apple At-Home Adviser. Your input is appreciated.

As much as I'd like to see the answers to these questions, I seriously doubt a new hire will post anything because of the NDA. You can find some info. on glassdoor.com but there are very few posts across the net from actual at home advisers. Generally speaking, both current and ex-employees of Apple are/were very happy and have nothing but positive things to say about Apple. Kelly on the other hand....

 

[susan23]

Waiting...

So I had what I guess you could call my third interview yesterday with one of the managers. I interviewed via skype, and it seemed to have went well and was very laid back. I went directly through Apple and not Kelly Services. Does anyone know how long it will be before I hear anything back? The wait is killing me! And I think I am driving my husband nuts!!
I was told the class would start 9/10. Thanks!!

 

[pctechohio]

So I had what I guess you could call my third interview yesterday with one of the managers. I interviewed via skype, and it seemed to have went well and was very laid back. I went directly through Apple and not Kelly Services. Does anyone know how long it will be before I hear anything back? The wait is killing me! And I think I am driving my husband nuts!!
I was told the class would start 9/10. Thanks!!

You should have received a login for the HireRight background check not too long after the conclusion of your 3rd interview. People seem to get them in less than 24 hours after the final interview... And quite a few within a few hours. Things may have changed since there's a shake up at HireRight and Apple is taking longer to process stuff since the next training date isn't until Sept. If you don't hear anything by early next week you might want to contact someone.

 

[missatastic]

Question about day 1.

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[pheonixrenae]

Well, no surprise here, but AT&T managed to screw up my land line and can't fix it until Tuesday. And they're going to charge me $100 to fix their screw up. How kind!!

My concern is.. is day 1 going to just be in a virtual environment or will we be dialing in on a phone conference? I have a cell phone, but a 9am-6pm shift will ruin my life in minutes, lol.

Can anyone provide me any insight on what the first day is like in regards to that? I have one other company that does land lines in my area and they can't install until Tuesday, either.

I think it's gonna be virtual environment. I'm not too sure though? I'd definitely call or email your team manager and let him/her knows what's going on though.

 

[missatastic]

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[pheonixrenae]

I called back to talk to someone else. They set me up with a temporary fix so I'll have phone access. Whew! Thanks

Glad you got something in the meantime!

 

[abcneb81]

Apple Care Advisor

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[missatastic]

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[ebl1112]

I wouldn't be worried. 8/10 was Friday, so you will probably hear back next week

Happy Day! I love this group! I do have a question:


My Timeline So Far
8/9 - Applied on website
8/9 - Received email from recruiter (questionnaire)
8/10 - Replied around 12pm

The recruiter has not gotten back to me. Should I be worried?

 

[missatastic]

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