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Apple At-Home Advisor...
- Thread starter iHalo
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I was told during the paperwork session that you could be cross trained at some point. I think the more you know the better you will be.
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Not sure what CPU get's other than the iMac and the phone and headset. Because I haven't started yet. Maybe someone that has will chime in. If not guess just have to wait till we start. Call it a surprise like it should be.
yeah
hey i work for the international spanish thats why i got an itouch and an Imac i do both and the pay is different im assuming than just the english position.
hey i work for the international spanish thats why i got an itouch and an Imac i do both and the pay is different im assuming than just the english position.
Yeah but don't you get the Mac either way? It's not like we get to keep the computer if we stop working for them.
Unless something has changed Monday's class the 17th is for CPU. I don't know for sure if they start CPU and iOS on the same days. I know this because I was in Monday's class but had to move to July 8th because of an upcoming move to Orlando. P.S. You really shouldn't have opened the boxes
June 17th is both iOS and CPU from my understanding.
Interview Questions
I just had one interview and was only asked, "What is a hard drive?" and "What is a CPU".
I got another Skype interview on Monday and it sounds like I am going to get some more technical questions.
Since I only have an Iphone and a Mac Air, I am hoping some of you folks gave give me a heads up on the questions I will get and what to study.
Thanks!
I just had one interview and was only asked, "What is a hard drive?" and "What is a CPU".
I got another Skype interview on Monday and it sounds like I am going to get some more technical questions.
Since I only have an Iphone and a Mac Air, I am hoping some of you folks gave give me a heads up on the questions I will get and what to study.
Thanks!
Well you have an iOS and OSX device which essentially make up Apple so you got it covered.
They ask questions like what does the acronym RAM stand for and what is the difference between pop3 and imap e-mail. They also asked me what the full specs of my current computer is. They ask more customer service questions than tech though. A lot of what if situations.
My tech questions were troubleshooting mail,wi-fi connection,connecting a wired and wireless printer. Customer service questions what is empathy
Initial Interview: What's a CPU and what does it do. Some questions about my customer service background.
Second interview: What is RAM? If there was a mobile device the customer had that was having issues connecting to the internet, what would you look for first? If you had an issue with a printer, what would you look for to fix it? Describe empathy. Asked about customer service background.
Third interview: What is the difference between wi-fi and bluetooth? Roleplayed with questions about handling a cracked screen that was not covered under warranty and a roleplay about a customer who wanted information on how to download something. Asked extensive questions about my background (I worked as a CSR for another company so I explained about meetings with my boss and the metrics that we used for customer service). I also explained on the things that I needed to improve on while in that job and I told her about building rapport with the customers. She asked why it was good to build rapport and I explained that it keeps the customers coming back to support and that they'll recommend products to companies if they've gotten excellent support. Asked to describe a situation where the customer was super angry about his product working and what I did to fix the situation. (Remember, we're here for the customer.. EMPATHY, EMPATHY, EMPATHY). Was told I would hear back in 14 days or less for the next step.
Dates of my process:
Filled out application on May 28th
First Interview - May 29th by phone (less than 5 minutes)
Second Interview - June 3rd by FaceTime
Third Interview - June 10th by phone (her FT wasn't working)
Asked to fill out full application on June 13th
2 hours later, emailed background check form
Now.. the waiting game.
I hope that helps some of you with questions
Guess who also got their call?
Wow what a wait!! But glad you got the call!
Congrats!
Guess who also got their call?
YAYY!!!! Today is a great day for several of us. But WOW, August 26th? That's a good bit away. At least we're in now!
Aug 26
- my long timeline reply and interview experiences were deleted when I tried to post them -
Howdy,
I'm expecting my official offer email within the next week, setting up for the August 26 class.
Have a great and safe weekend,
RoknRic
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Congrats Apple Grandma! I too was rescheduled! No more waiting for the call or "thanks but no thanks" letter.
On the iPod for iOS...two of my daughters work for Apple through Kelley Services. My youngest had to return the iPod after that portion of the training was completed. Second hasn't gotten that far yet
- my long timeline reply and interview experiences were deleted when I tried to post them -
Howdy,
I'm expecting my official offer email within the next week, setting up for the August 26 class.
Have a great and safe weekend,
RoknRic
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Guess who also got their call?
Congrats Apple Grandma! I too was rescheduled! No more waiting for the call or "thanks but no thanks" letter.
On the iPod for iOS...two of my daughters work for Apple through Kelley Services. My youngest had to return the iPod after that portion of the training was completed. Second hasn't gotten that far yet
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Couldnt help it
Im pretty sure theres more than one class
They tell you not to open the boxes so you can do it on the clock and get paid. As long as you don't turn it on before you're supposed to, it's really no big deal.
People don't get to keep the iPods either. They're reference tools for troubleshooting iOS devices during the term of employment. "Property of Apple, Inc."
You are an Apple employee now, stop calling it an iTouch. You get the iPod Touch 5th generation for training and troubleshooting assistance.
Do not turn it on because you do not yet have instructions on how they want you to set it up.
Following directions, I guess, is something you are not good at. You might wanna fix that before you start training. Just fyi.
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