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Apple At-Home Advisor...
- Thread starter iHalo
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Congrats to you too. Yes no more stress now that we know we are in.Looks like we will be classmates. I just never expected the start date to be pushed back almost 2 months, I thought possibly only a week or 2 at most. Can you say Ramen Oodles of Noodles? lol
That is awesome! And I found out today that my brother finally got his first call. His first facetime interview is tomorrow afternoon!
Ramen is such a flexible carb source!
I use it to dip when i'm out of chips....or haven't had chips, lol. Dip soup. I didn't expect the two-month push, either. I'm waiting now for the official offer email. That will be a good day!Have a great one, AG!
Rick
It's an exciting time!
From talking to EagleEyeKim and BlueEyedTori, only 8 of 27 members of their class made it to the "nesting" phase, the last week of training where you answer calls and your trainers are listening to provide feedback and evaluate.
From talking to EagleEyeKim and BlueEyedTori, only 8 of 27 members of their class made it to the "nesting" phase, the last week of training where you answer calls and your trainers are listening to provide feedback and evaluate.
I have a few months of at home customer service work under my belt. I'm looking for some information on what the apple home advisory entitles, i'm not very familiar with apple I've always been more familiar with windows software. I would appreciate any insight on the nature of this work.Primarily are you working with apple customers troubleshooting all devices computers,ipod,itouch etc, what is the volume of calls for those who have already gotten the position. How was training, was it sufficient to learn the material needed to be a good Rep. Also I see they are hiring for part time positions only on their webpage. What would the starting hourly range be for working 20 hours per week. Any help will be appreciated it
Starting out, it's either computers or iPhones, iPads, and iPod touch devices. There are two distinct operating systems and new advisors support one or the other. Experienced advisors can eventually become trained on both platforms.
The training is regimented and thorough, but quite a bit of the job comes down to basic customer service skills. The resources are there for you to find technical answers that you may not know, but training can only do so much when it comes to knowing how to talk to people. If some lady paid $500 for an iPhone four months ago and you have to tell her that she can't get phone support without buying an agreement, she'll tend to be pretty ticked off. The ability to handle stuff like this is more tricky than figuring out which troubleshooting article to use, in my opinion.
Starting wages aren't really something that anyone is supposed to discuss, but there have been some mentions in this thread. The wages are largely based on your geographical location, from what I understand. Those in higher-cost areas start out making a little more than those in lower-cost areas.
Well looks like we will be classmates! Congrats to you and your brother! I'm waiting on email offer too, but this wait is easy since I know I have the job! PS: I have a great Ramen Noodle crunchy cole slaw recipie I can share if you wish. lol I'm going to have to become very creative not only with meals but with my budget too.
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WOW, those are not good odds. I read on one post someone said they lost 2 in their class during training, but this class lost 19???? I was not stressing over the training but 19 out from one class..... Oh my.
I didn't work for Apple but a gaming company and during our training we lost 5 people during the first phase and 8 during the second and was left with only a handful of people by the time nesting was over. Mock calls are the hardest part about this job. Mostly because you've never seen the system before and it's hard to navigate something you've never used before. I was scared to death during my last job's testing and nesting phase but if you stick with it... AND STUDY AND PAY ATTENTION!!!!!!!!! you'll make it through. My old boss from the last company I worked for is now in training for Apple and she's keeping me abreast of all that's going on in her class. She said that the biggest issue is when people don't pay attention and then ask questions of things that have already been covered 4 or 5 times.
TAKE DETAILED NOTES!!!!! I can't stress that enough either. Ask questions when you don't understand, but try not to bombard your instructor with questions that have already been covered. It slows the class down. Again. Pay attention, and this won't happen to you.
I would also suggest buddying up with someone in your class and setting aside time to study with this person. Bounce mock calls off one another. Roleplay. You'd be amazed at how much it helps to do this.
Write out strings of things you would do to handle calls. If a customer has X issue, how would you normally handle this?
Good luck and remember, this job is what you make of it
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Hey all -
What are the chances of getting nights and weekends for a schedule - I'm really into that kind of assignment and am hoping to get that kind of schedule all the time.
Any feedback for me?
Thanks!
It may be different but I'm certain they'll want you to be flexible. You may work nights, you may work days.. it all depends on their call volume.
Updated: BGC came back okay. I saw only one issue and that was my salary from when I worked a job, I factored in my average pay based on the commission.
Other than that. I guess I just hang out and wait?
Other than that. I guess I just hang out and wait?
I know they advertise 20 hours per week, however will they scale you up to 40 hours a week and guarantee it?
I haven't read all 300+ pages of this forum so if this question has already been answered then please forgive me. So if you don't pass training then I assume you are let go. I am about to do my 3rd interview. So assuming I make it through my interviews and my BGC I still could be let go during training? Or will they work with you if you aren't up to par yet?
Oh you can get let go during training. That's why I just posted all that for everyone to get a heads up. Study, study, pay attention and study some more. I was told during my interview, because I asked, that we will have to go through testing after certain periods of our class and if we don't pass and we can get let go. That's what happened in the last job I was a part of. We had three major tests to go through and if you didn't pass, you didn't go into nesting.
I know that a lot of people (including myself) are super excited about the job. It's an amazing company and I can't wait to become a part of it, but keep in mind that it is still a major company that has their own rules and metrics that you have to abide by. It needs to be taken seriously if anyone wants to pass and make it through.
Good luck
How long does it usually take from the initial application and questionnaire to hear from apple? I applied and did the questionaire for a couple positions almost 3 weeks ago (one that i still have not received a questionnaire) and all I have received is the auto generated no not reply email saying the application has been received. The jobs have also been reposted 3 or 4 times since I applied and still nothing. Does anyone know what I should do next if there is anything that can be done?
Thanks for the reply, it was just basic questions like when would you be available to start, full or part time, your location, etc and it was immediately after submitting the application
Had the 2nd interview last Wednesday and the Corp. Recruiter, when asked "how do you think I did?" said "I'm not privy to giving you that information, but, I think you did very well". I thought pretty good too. Remember hearing a couple of "perfects" etc. Told me he was forwarding my information to a hiring manager and I would hear something in 2 - 5 days and ... just got the "you're screwed" email ?!
I cannot tell you HOW upset I am. Especially after following this thread and seeing what has been hired. Sorry. It is the truth. People that can't even follow simple policy such as "Don't Open The Box"... "19 of 27 dismissed" during training ... people that can't spell or articulate a simple forum post but Apple is boasting they're #1 in Customer Service ? ... ok.
Dedicated, educated, experienced, hard worker ... yet, looked over. Mystery to me what this Country has come to, but I'll continue to try, because I know I am as good as some of those I've seen hired on this thread.
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Echo, You can apply to any position, anywhere for AHA. Location doesn't matter. I am thinking page #243 has a wealth of info... If that's not the page, pm me, I'll find it for you. Good Luck!
I cannot tell you HOW upset I am. Especially after following this thread and seeing what has been hired. Sorry. It is the truth. People that can't even follow simple policy such as "Don't Open The Box"... "19 of 27 dismissed" during training ... people that can't spell or articulate a simple forum post but Apple is boasting they're #1 in Customer Service ? ... ok.
Dedicated, educated, experienced, hard worker ... yet, looked over. Mystery to me what this Country has come to, but I'll continue to try, because I know I am as good as some of those I've seen hired on this thread.
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Echo, You can apply to any position, anywhere for AHA. Location doesn't matter. I am thinking page #243 has a wealth of info... If that's not the page, pm me, I'll find it for you. Good Luck!
Had the 2nd interview last Wednesday and the Corp. Recruiter, when asked "how do you think I did?" said "I'm not privy to giving you that information, but, I think you did very well". I thought pretty good too. Remember hearing a couple of "perfects" etc. Told me he was forwarding my information to a hiring manager and I would hear something in 2 - 5 days and ... just got the "you're screwed" email ?!
I cannot tell you HOW upset I am. Especially after following this thread and seeing what has been hired. Sorry. It is the truth. People that can't even follow simple policy such as "Don't Open The Box"... "19 of 27 dismissed" during training ... people that can't spell or articulate a simple forum post but Apple is boasting they're #1 in Customer Service ? ... ok.
Dedicated, educated, experienced, hard worker ... yet, looked over. Mystery to me what this Country has come to, but I'll continue to try, because I know I am as good as some of those I've seen hired on this thread.
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Echo, You can apply to any position, anywhere for AHA. Location doesn't matter. I am thinking page #243 has a wealth of info... If that's not the page, pm me, I'll find it for you. Good Luck!
I understand how upset you are. I've been turned down once from Apple a couple of years ago for a retail job. Let's just say it wasn't fun at all. Three interviews, face to face and then a "thanks for playing..."
However, with that being said, I don't think it's fair to generalize or state that you are better than some of the people on this board. They worked probably just as hard as you did to get where they are and are wanting this just as much as you did. Being upset is one thing, but acting like this isn't cool. Take a breather and replay the interview over in your head. Also, asking a recruiter how you did on an interview is not the ideal question to ask. It shows lack of confidence in yourself and as a former hiring manager myself, I would have seen it as someone who needed praise in order to do a good job and like their job.
Don't despair. Collect yourself and try again in 6 months. You never know what can happen
Was wondering if there is any common denominator as to if you get put in iOS or CPU? For example are you finding that if you are very tech savvy you get put into CPU and if you are more into Apple mobile devices you get put in iOS? I own an iPad, iPhone and Apple TV, yet have never touched an iMac or MacBook. I know the hardware is basically the same as a PC, but honestly don't know how I pulled Mountain Lion out of my hat during the first interview as the current Mac OS??? That said however, I am and have been a Microsoft Certified Professional (MCP) since 1999. I have decades of experience and am Microsoft Certified in Supporting, implementing and administering Server's and Networks running NT 4.0, 2003, and 2008, Microsoft Certified in Supporting users and Administering Windows OS's 98, NT, 2000, XP and 7. I also have A+ Hardware and Network+ certs. My theory is I'm probably better suited to CPU but we shall see. I didn't ask if I was in CPU or iOS during my offer call because I was too busy processing the fact that my start date was being pushed back 2 months from July 1 to August 26.
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Congrats! Do you know if you are in iOS or CPU?
AG:
I think how you handled the techie questions and also your experience is the determining factor of where you get placed. Personally, even though I've been a Mac girl since the age of 7 (without giving away my true age, let's just say they weren't called "Mac" but Apples and had a green screen hehe) I'm more comfortable with iOS. My recruiter stated that they look for those who can be cross trained into iOS and Mac platform down the road. Just think of it this way: The more knowledge you can gain, the better off your chances are in growing with the company.
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