Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple At-Home Advisor...
- Thread starter iHalo
- Start date
- Sort by reaction score
- Status
I had my third interview this morning and was told I would hear something within 2 weeks, but I received the hireright email about 30 mins ago.
I'm in South Carolina also!Did you try the Summerville location?
South Carolina in the HOUSE!!
Sorry to hear this,
Maybe they use a Magic Eight Ball, the chosen and UNchosen. My cat could do better than 70% and that's for the first five weeks. I wonder what the real fall out rate. The job does NOT have to be a high turn over position. But it requires thinking different.
I will say, if I put one foot in a pail of hot water and my other foot in a cooler of ice, well on average I'd be miserable. Think
Jed
Had the 2nd interview last Wednesday and the Corp. Recruiter, when asked "how do you think I did?" said "I'm not privy to giving you that information, but, I think you did very well". I thought pretty good too. Remember hearing a couple of "perfects" etc. Told me he was forwarding my information to a hiring manager and I would hear something in 2 - 5 days and ... just got the "you're screwed" email ?!
I cannot tell you HOW upset I am. Especially after following this thread and seeing what has been hired. Sorry. It is the truth. People that can't even follow simple policy such as "Don't Open The Box"... "19 of 27 dismissed" during training ... people that can't spell or articulate a simple forum post but Apple is boasting they're #1 in Customer Service ? ... ok.
Dedicated, educated, experienced, hard worker ... yet, looked over. Mystery to me what this Country has come to, but I'll continue to try, because I know I am as good as some of those I've seen hired on this thread.
----------
Echo, You can apply to any position, anywhere for AHA. Location doesn't matter. I am thinking page #243 has a wealth of info... If that's not the page, pm me, I'll find it for you. Good Luck!
Maybe they use a Magic Eight Ball, the chosen and UNchosen. My cat could do better than 70% and that's for the first five weeks. I wonder what the real fall out rate. The job does NOT have to be a high turn over position. But it requires thinking different.
I will say, if I put one foot in a pail of hot water and my other foot in a cooler of ice, well on average I'd be miserable. Think
Jed
Relax and pay attention.
The first 30 days are gratis, it's the day 31 > 120 that will tell the rest of the story.
Relax, pay attention and welcome.
Jedi
----------
Smile your on candid camera.
I've never call Apple, but will say the stores are not, what they once were.
Jed
The first 30 days are gratis, it's the day 31 > 120 that will tell the rest of the story.
Relax, pay attention and welcome.
Jedi
----------
Smile your on candid camera.
I've never call Apple, but will say the stores are not, what they once were.
Jed
I am trying to 'articulate' how you find that a post stating that I feel I am as good as "some" that have been hired an ego play ???
My empathy ratio is off the charts due to the fact that I have lived, dealt with and endured some of the greatest losses and challenges life has to offer...
My questioning, if articulated correctly from my actual post, was the hiring practice of Apple in and of itself. If they are losing 18 of 27 candidates during training, something just might be amiss. No ? That was the point.
Because I think of myself as educated with a strong work ethic and experienced does not or should not entail anyone ... especially one that was empathetic... to believe an ego issue is at play or that I possess a God like thinking of myself. Those things are simply the truth.
----------
Thank you for this! Finally !!! Someone that has actually understood the post in the light it was intended.
Experiencing losses in life doesn't necessarily instill empathy or antipathy, it's either a part of your personality or it is not. I say that as a 50+ year old that has lost everything more than once.
As far as losing 66% of a training class... I seriously doubt that. The average loss in iOS training was maybe 15 - 20% tops. I don't think the CPU training losses could have been anywhere near 2/3 as the screening process generally weeds out most people that have no chance of getting through training. Besides, it's not THAT tough... this is Tier 1 customer support training not a Cisco Certification exam.
I am done with training and in my first week. We lost 2 candidates during training. The tests were challenging but not impossible. (even with open notes). I have empathy down, however there is so much to think of at once and some customers have been just down right abusive, already. I am in CPU and I cant see doing this job long term. Emotionally draining...
Apple, with its benefits, collegues, and training has been top notch...
I know what you mean about customers being nasty but I guess also it's all in how you handle it. You really have to have thick skin to do this job. I'm not even in the training yet but I've held a job similar to it and I know... when a customer is upset they'll throw everything at you. My very first day on the phones with the other company was met with a customer downright yelling at me and then told my supervisor that he would blow up the headquarters of the company I worked for.
Fun times... but then you have those customers who thank you over, and over and over again when you fix something or make it work and that's when it's worth it.
The good seems to outweigh the bad.
Personally, such experiences have instilled an understanding and compassion within me that I can't fathom to be possible in someone that hasn't experienced them. Empathy and compassion have always came naturally to me from the beginning as well, so your theory of my persona is completely miscalculated.
Losing material possessions is a mute topic. However, I've went through the entire gamut as well, and if those experiences do not lend to an empathetic, understanding nature, then a lack of soul is what one would be dealing with.
I am basing the 66% - 70% stat on what has been posted on this thread as well as whom has been hired and their credentials that they have posted personally. Additionally, turnover rates have been posted by you at a rate of losing 30% of staff (or more?) at one time.
And you are exactly right, this isn't rocket science, it's simply helping an individual in their time of need in an empathetic, intelligent, professional manner. I believe I have that background.
If you think you are so right for this job then wait 6 months and reapply. I'm not sure what the point of going on a forum and complaining about not getting a job is, listing your credentials here isn't going to get you a position. If you want the job do something about it instead of downing those who got the position.
Perhaps, my point to make NOW is that I haven't "downed" anyone that have been so fortunate to have gotten a position contrary to the witch hunt some "empathetic souls"
D) want to pursue, but I refuse to accept lying down Yes, I do believe I would be stellar in the role. Your advice is duly noted. Thank you Blahblah.
Who's in July 8 CPU training?
I'm another South Carolina person and will be in the July 8 CPU class. Just curious who else will be in this class. I'm excited.
I'm another South Carolina person and will be in the July 8 CPU class. Just curious who else will be in this class. I'm excited.
Perhaps, my point to make NOW is that I haven't "downed" anyone that have been so fortunate to have gotten a position contrary to the witch hunt some "empathetic souls"
Yes, I do believe I would be stellar in the role. Your advice is duly noted. Thank you Blahblah.
As is the case for anything you read on the internet from a random stranger, you should take this for what it's worth.
Your posts in this thread have had two common themes, right from the start. (1) You were really psyched and stoked about the job and (2) nothing that prevented you from being hired was related to yourself. As an example, the .pdf controversy was nonsensical on its face. Pdf is a worldwide industry standard. To think that Apple was having trouble reading such a file and analyzing its contents was borderline stupid. But that was the "obvious" explanation to you. Then, after revamping your impeccable resumé and focusing on something other than 28 years of awesomeness, you were invited to proceed forward.
Keep in mind here - It makes no difference to me, one way or the other, how this thing goes for you. I'm a bit younger that our resident angry rodent, but I'm also not one of the kids that seem to gravitate to these jobs with Apple. I've been around. My cynicism runs deep, right alongside my genuine empathy for people who are having a rough time. (Hence this reply. I feel bad for you, believe it or not.) I'd put my work background up against anyone's. And I also wouldn't let that mindset come across to anybody who matters.
Whether or not you realize it, you most certainly have belittled those who were hired for this job, more than once. The "realizing it" part might take you a long way toward the empathy that so many others here have mentioned. In a sense, I actually agree with you on some points. The modern internet has bastardized English and decent communication to a point that is almost intolerable. At the same time though, the conventional internet forum post is hardly an arbiter of one's ability to relate to another human being, analyze a situation, and effect a positive change. Learning to draw this distinction may or may not serve you well. You can make that call.
Now that I've shared my (rather obvious) criticism, I'll become a kinder and gentler Hibernian and point out something that you may not have considered. This thread started, more than two years ago, as a reference to a college hiring program at Apple. That program still exists in full force. If you were to consult a calendar, you might see that every college in the country has proceeded to the summer session at this point. If you were to read this thread from the beginning, you might see that college advisors don't earn a ton of money, and in fact earn a good deal less than those hired for non-college positions. Furthermore, college advisors work 40 hours per week during the summer, before switching to a 20-hour weekly schedule during the school year. Do you have any reason to suspect an intrinsic business peak during the summer? No. You have no such reason. And yet large numbers of college kids are coming in and working full-time schedules for a few months. It's quite reasonable to think that you're trying to get a job for which relatively few positions are available right now. As awesome as you, I, or the next person might think we are, there's a very real possibility that someone more awesome has applied for the same job at the same time.
I'll wrap up by noting two more points, since I've already written this much. First, your references to the failure rates were (once again) borderline stupid. Some random internet person referred to other random internet people who apparently made nonsensical claims about the failure rate, and you decided to believe it. Quite frankly, after 28 years you should be better at weeding out the nonsense. How profitable would you expect a company to be, assuming that its hiring process produced a 1/3 hit rate? The question answers itself.
Second, it's a menial job bringing a great deal of frustration in exchange for fairly decent benefits and reasonable (if mediocre) pay. Why is it so important to you? If you're really more qualified than the proles who got the job, then go forth and do better. Seriously. And if you have intangible reasons for wanting to get the job despite your apparent superiority, then recognize the fact that a lot others are right there with you. If they related better to their interviewers over a webcam than you did, then that's just part of life.
I'd also like some info about this. I know the position is part time but I work part time now and that can be anything from 15-45 hours per a week. Is it similar or is the schedule pretty solid?
Had the 2nd interview last Wednesday and the Corp. Recruiter, when asked "how do you think I did?" said "I'm not privy to giving you that information, but, I think you did very well". I thought pretty good too. Remember hearing a couple of "perfects" etc. Told me he was forwarding my information to a hiring manager and I would hear something in 2 - 5 days and ... just got the "you're screwed" email ?!
I cannot tell you HOW upset I am. Especially after following this thread and seeing what has been hired. Sorry. It is the truth. People that can't even follow simple policy such as "Don't Open The Box"... "19 of 27 dismissed" during training ... people that can't spell or articulate a simple forum post but Apple is boasting they're #1 in Customer Service ? ... ok.
Dedicated, educated, experienced, hard worker ... yet, looked over. Mystery to me what this Country has come to, but I'll continue to try, because I know I am as good as some of those I've seen hired on this thread!
You sound arrogant, self-absorbed, and woefully obtuse.
Your jealousy and bitter degradation of people ~below you and your vast superiority, you are painfully fake. And your recruiters clearly saw that.
"What" (they're people, dear) has been hired instead if you is clearly superior to you. THAT is the fact. Apple is #1 in customer service because they have a world class recruiting team and training team that knows quality when they see it.
Guess the fact that you're better than all of us didn't mean jack squat to the people who matter, eh?
Just about the most intelligent thing I've read on the internet in a long, long time.
- Status