Sorry to ask this again, I'm sure you answered it before. Are you in the IOS or CPU support? Which do you think is better to go into in consideration of stress? Also any tips you heard on negotiating a better pay during offer?
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Sorry to ask this again, I'm sure you answered it before. Are you in the IOS or CPU support? Which do you think is better to go into in consideration of stress? Also any tips you heard on negotiating a better pay during offer?
Just had my third and final interview with Apple on Skype(Hired directly from Apple) and think it went great. Did a lot of roleplaying situations, asked some tech questions like difference between wifi and bluetooth and simple stuff like that.
He said I nailed everything right on the head and have a good knowledge of everything needed for the position. He said I would hear back in two weeks from my recruiter and if I did not hear back to give her a call and ask her where everything is.
From the sound of it do I got the job?
He said I nailed everything right on the head and have a good knowledge of everything needed for the position. He said I would hear back in two weeks from my recruiter and if I did not hear back to give her a call and ask her where everything is.
From the sound of it do I got the job?
Who was the person that gave you the 3rd interview if it wasn't a recruiter? I've talked with two different recruiters, so not sure exactly which is my recruiter. Maybe it takes two weeks to do back ground check, did you get an email from hire right yet? That might be the next step for you.
I don't think there is such a thing as negotiating starting pay... too many applicants and competition. Doesn't hurt to try though.
I'm in iOS and would much prefer CPU because it's more tech support whereas iOS is almost all customer service. Also, I have an extensive background in pc's and servers and did not know anything about iPhones and iPads.
From what I hear I'm guessing CPU would be lower stress. I say that only because EVERYONE owns iphones/ipods/ipads which iOS supports and Mac users tend to be more within a certain demographic. That is to say not many technically challenged 74 year olds will be calling the Macbook support line.
I talked to an Apple Interviewer on Skype for my final interview. Before that was another interviewer but on the phone.
My recruiter "accidently" sent me an email from HireRight to go fill out the background check but she said to ignore it and such right now.
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I got interviewed for CPU support full time and I agree, I think the lines will be a little less jammed with calls because its mostly elderly people who get confused on computers and everyone else who uses Macs usually knows what they are doing.
Hang in there, my BGC finally says completed so now I'm in the same boat as you, haha. Hopefully were still in the running for the july 15th training class!
You do have a small fee to pay but it's not that high unless you have a lot of dependents. Also depends on what plan you choose.
Yay, Mariapplesauce! I'm glad it says completed! I'm still waiting in a call as well. I thought I was told at some point along the line here that we could actually look at the background report that was sent to Apple, via a link on the HireRight page. I don't see a link or anything... It just says it was completed. Fingers crossed for everyone.
Original start date was said to be 7/15... Still hoping that's the case and that I get the call.
Again, congrats that your waiting to see "completed" on the BGC is over. Now, to wait for the call!
beneifts
ok cool angrygerbil thanks a lot i am also been hired for IOS! looking forward to starting july 15
ok cool angrygerbil thanks a lot i am also been hired for IOS! looking forward to starting july 15
Welcome aboard! Maybe I'll end up with a call you have to escalate some day. That's assuming I accept a Tier 2 spot.
Working CPU now, actually we get a lot of elderly CX and it is very difficult sometimes to get them to navigate through Finder or Spotlight
Good luck to everyone applying!
Working CPU now, actually we get a lot of elderly CX and it is very difficult sometimes to get them to navigate through Finder or Spotlight
Good luck to everyone applying!
How do you like the position? I just finished all three interviews for CPU support and would love to hear from a current employee.
did you hear back hopepeacehope13??[/COLOR]
I agree with you, I will contact Kelly to see if I am still in the "race"
Thanks for your input it is always a good feeling to know other people care.
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No, I have not received a call or email yet. I was trying to wait to see if the recruiter would email or call first but I will contact Kelly Services this week. I guess I have nothing to lose.
The requirement is to have a home phone line and atleast 2mp speed internet. from my understanding they ask for proof.[/QUOTE]
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did you hear back hopepeacehope13??
----------No, I have not received a call or email yet. I was trying to wait to see if the recruiter would email or call first but I will contact Kelly Services this week. I guess I have nothing to lose.
The requirement is to have a home phone line and atleast 2mp speed internet. from my understanding they ask for proof.
I start tomorrow but just recently found something to be wrong with my home phone.... I was told service would be activated on the 27th.... Plugged up a phone today and no dial tone..[/QUOTE]
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Working CPU now, actually we get a lot of elderly CX and it is very difficult sometimes to get them to navigate through Finder or Spotlight
Good luck to everyone applying!
Haha!
Glad to hear I'm not the only one that has to deal with people that don't know what a "browser" is.I received my offer for July 15th so keep your phone on your at all times this week.
I love it, but I like helping people. It is hard always watching your metrics and some things are out of your control sometimes in that area. But if you enjoy learning, and talking to people, you will love it. You definitely get trained.
The class I was in when I started had I think 32 ppl in it and graduated with about 20 if I remember correctly.
And there is always ongoing training. But again, I like that
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Haha!
My favorite was a CX who called me last week and said her AT&T email was not working. After trying to get her to log into AT&T through web mail, she said she recently canceled AT&T to move to Charter for internet.
Had to politely and professionally let her know they probably turned it off
, it's not "down".You learn how to ask questions quickly to get to a solution....
I love it, but I like helping people. It is hard always watching your metrics and some things are out of your control sometimes in that area. But if you enjoy learning, and talking to people, you will love it. You definitely get trained.
The class I was in when I started had I think 32 ppl in it and graduated with about 20 if I remember correctly.
And there is always ongoing training. But again, I like that
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My favorite was a CX who called me last week and said her AT&T email was not working. After trying to get her to log into AT&T through web mail, she said she recently canceled AT&T to move to Charter for internet.
Had to politely and professionally let her know they probably turned it off
You learn how to ask questions quickly to get to a solution....
I wish AT&T mail was that easy to resolve on iPhones/iPads. The ATT/Yahoo group of email addresses (scbglobal.net/southbell.net etc) can be a pain in the butt sometimes.
Agree...
However we have found that AT&T Yahoo has a bug that can cause third party clients to not be able to login to the CX account, iOS - OS X.
The fix is to have the CX log into the email account via web mail, sign in, log out, sign in again and log out one last time.
That releases something on the AT&T account "bug" and allows the CX to now use iOS and OS X Mail again.
Just passing it along
Ha!!! Never mind!!! Got my offer call!!! July 15th
Woohoo!!
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Nice! How long did it take after the background check completed before you got the call?
Ha!!! Never mind!!! Got my offer call!!! July 15th
SWEET
for IOS or CPU?
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