So after training, does your workweek consist of 5 consecutive days or will it be like work sunday off monday, next day of work might be weds type of thing similar to retail just with the same hours every time? Thats how my last call center job was, i just always worked same shift and we had bids too but they were done based off seniority and numbers so the ones who have been with the company longer along with those who had the best resolve rate got to grab the best schedules first BUT we were also allowed shift trades if any two people liked each others schedules better than their own so is it similar to that?
Sounds similar. I think stats are the primary driver at Apple, rather than seniority, but I haven't gone through the bid process so I'm no expert. From what I understand, my particular group operates on a somewhat different system from the standard at-home advisors. I don't even think shift bids are a part of our operation. I know that they are a part of the normal AHA scheduling process.
As far as consecutive days off go, there seems to be an effort to give people two days off whenever business allows it, but some of my colleagues have split days off. Most of us have consecutive days. Some have Saturday as one of the days off and others have Sunday, but I don't know of anyone who got both Saturday and Sunday off.
There is an internal system in place for shift trades. I haven't used it. My shifts are fine for me. But the system does exist.
The reason i ask is because I am a very religious person (which I'm not trying make a convo about religion believe me) and i have only TWO hours out of TWO of days of the week that I spend for my worship, which you would think it would be unlikely my hours overlap that but you never know but after or even before I spend those two hours I am then open for the rest of the day so obviously if my schedule doesn't even fall on that day or around those hours then ill be fine but I understand what you are saying because they always will have someone to fill up a spot being that everyone wants to work for apple.
To use the Apple parlance, this subject is "out of my scope." I don't know what the hours are that you require to attend religious services, and it's really none of my business. AppleCare is open from 7am to 10pm Central. So that's a 15 hour window in any given day, plus the potential for overruns if you're on a call at 10pm. Nobody on this site, or any other site, would have even the slightest chance of guessing how your assigned schedule might interact with your religious practice. Again, these questions would be best directed at your manager. Perhaps he/she can make an effort to steer you toward a schedule that wouldn't conflict with your needs. I honestly don't know. What I know is that I got an email one day telling me what my schedule would be, and that was that.
Based on my experience, which seems to match up with what most others have reported, you probably won't hear from your manager until shortly before your start date. Your time to hash these things out before training will probably be limited. So you'll have to feel your way through that part of the deal on your own.
