Apple At-Home Advisor...

[famous600]

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[koolaid-drinker]

I stayed up with a friend till 3am last night preparing his resume' and cover letter for AHA.

Submitted at 3am.

My friend got a call from a recruiter later on this afternoon.

Very quick response.

 

[appleisgod]

View from within

After making it through the interview process, training, and nesting, I forget what I was so excited for. It's a customer service job. I used to read AG's posts and think he was a narcissistic being who seemingly just wanted to rain on other's parade. But after ONE full day of work, I am impressed he's made it as far as he has. I passed all the test's with 100% and did well throughout training, but after one full 8 hour day of taking calls I quit. The job was so sluggish I couldn't imagine myself doing 20 hours, let alone 40. Credit card/Apple ID issues were abundant, and if someone didn't need a hardware repair, every call would end in "Try a restore as new and call us back". In iOS, you rarely seem to fully solve an issue, you just present a restore. I applaud everyone who can handle such a job, albeit the working from home and benefits are a huge plus. I guess some of us are just not made for customer service. Good luck to all in the process, and I sincerely hope it's something you enjoy. Just though I'd share my perspective.

 

[applelover4]

After making it through the interview process, training, and nesting, I forget what I was so excited for. It's a customer service job. I used to read AG's posts and think he was a narcissistic being who seemingly just wanted to rain on other's parade. But after ONE full day of work, I am impressed he's made it as far as he has. I passed all the test's with 100% and did well throughout training, but after one full 8 hour day of taking calls I quit. The job was so sluggish I couldn't imagine myself doing 20 hours, let alone 40. Credit card/Apple ID issues were abundant, and if someone didn't need a hardware repair, every call would end in "Try a restore as new and call us back". In iOS, you rarely seem to fully solve an issue, you just present a restore. I applaud everyone who can handle such a job, albeit the working from home and benefits are a huge plus. I guess some of us are just not made for customer service. Good luck to all in the process, and I sincerely hope it's something you enjoy. Just though I'd share my perspective.

I am actually looking forward to it still, my main reason is because I already did Technical Phone support for a web hosting company at home. The thing is, they paid very little and required you to answer tickets, take phone calls, and monitor and maintain all web hosting servers on your own, and do chat support on top of everything.

It was tuff but I enjoyed and doing it for 2 years. I am excited for apple as it pays allot more, and your doing one thing and thats taking calls, and not all these extra duties thrown at you. I know these types of jobs can become repetitive but thats ok. I do have a question for you though:

About how many calls did you received that day you work was it more than 25? 40? Thanks

I am still awaiting on my job offer still, background check has been finished for a week now.

 

[appleisgod]

I am actually looking forward to it still, my main reason is because I already did Technical Phone support for a web hosting company at home. The thing is, they paid very little and required you to answer tickets, take phone calls, and monitor and maintain all web hosting servers on your own, and do chat support on top of everything.

It was tuff but I enjoyed and doing it for 2 years. I am excited for apple as it pays allot more, and your doing one thing and thats taking calls, and not all these extra duties thrown at you. I know these types of jobs can become repetitive but thats ok. I do have a question for you though:

About how many calls did you received that day you work was it more than 25? 40? Thanks

I am still awaiting on my job offer still, background check has been finished for a week now.

There was a good 8-10 minutes in between calls so I probably only handled 10-15 in that 8 hour span. Sounds like you've had past experience with customer service, I think you'll like this job.

 

[MrMacMack]

...

 

[Strax]

This helps a lot, but I have not received the WAVE email . My last email was Kelly Learning Center information. Do you think I have been lost in the shuffle, what would you do?

My boyfriend is in the exact same spot as you. He called last week and they told him that the background check company was behind and that’s what is causing the holdup. They said not to worry and that everything is going forward. He's probably going to give them another call tomorrow just to follow up. It wouldn't hurt to give HR a call just to check in. Just call the 877 number and select the HR department.

 

[AppleGrandma]

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[sekondskore]

What Wave are you in Skore? Good Luck!!

Ed please excuse my ignorance, help me understand what exactly is it that you mean by "wave?"

 

[Blahblah4444]

Thank you for the information. When I applied the listing said part time, but when I received my first call she told it was for a full time position. I'm so glad the first call wasn't facetime because even though I kept my voice calm and steady, I was doing the Happy Dance all around the living room.

I'm full time also, I start July 1st and was pushed back from the June 10th class. I'm very excited I got full time I applied for a few different positions and both part time and full time.

 

[sekondskore]

Since this site is loaded with theories-I will post mine--Again only unfounded theory having gone thru the hiring process and having read most of this thread.
I believe there are 2 main entry level departments for at home advisors.
1. Ios---I believe these are the mass majority of apple customers, hence most Advisors are hired for this role. I think Kelly hires for this department. I am not even sure Apple hires direct for this role? or maybe it does but for full time? This job probably has much higher turnover than CPU
2. CPU--these customers are apples high end users, a much smaller and more loyal customer base. Apple only hires direct for this position---keeping it part time to allow the best reps to compete for the full time hours.

Please someone correct me---I appreciate the opportunity to learn as much as possible before starting.

Sorry, I was hired directly by Apple Recruiting starting July 1st for iOS...I think?

 

[AngryGerbil]

LOL. AG...still taking care of the kids? See? I'm starting to think you are in
for the long haul dude. Decided to breeze through and drop a line here
because you made a great point. My calls are a bit longer as well, but
when I hang up, the customers are glad they chose Apple and will
always feel good about sticking with the company.

I believe that is the whole point of these 300 pages of the "how do I
get hired" process. Connect with the customers and if you can squeeze
a laugh out of them at some point, you have provided customer support.

Even if the answer is you gotta call Microsoft, make em feel good and
want to get rid of everything MS related and stick with Apple.

Yep, still amazed the 6 months point is now a memory.

I'm seeing T2 in your future AG. LOL.

I finished the T2 training but I doubt I'll accept T2 if they offer. I'm going to try and get in the iOS chat support group... it's full time but much lower stress than the phones.

 

[AngryGerbil]

After making it through the interview process, training, and nesting, I forget what I was so excited for. It's a customer service job. I used to read AG's posts and think he was a narcissistic being who seemingly just wanted to rain on other's parade. But after ONE full day of work, I am impressed he's made it as far as he has. I passed all the test's with 100% and did well throughout training, but after one full 8 hour day of taking calls I quit. The job was so sluggish I couldn't imagine myself doing 20 hours, let alone 40. Credit card/Apple ID issues were abundant, and if someone didn't need a hardware repair, every call would end in "Try a restore as new and call us back". In iOS, you rarely seem to fully solve an issue, you just present a restore. I applaud everyone who can handle such a job, albeit the working from home and benefits are a huge plus. I guess some of us are just not made for customer service. Good luck to all in the process, and I sincerely hope it's something you enjoy. Just though I'd share my perspective.

Yeah, I'm still here and the word you're looking for is "schadenfreude" not narcissism. Google it.

As an afterthought... I still do not care for this job much, it's not challenging enough. It is in fact customer service, not tech support. I'm used to dealing with technical problems not people problems and this job is more about fixing people than it is fixing devices. For the time being though, I'm stuck with a work from home position and Apple pays better than most any other telecommuting job outside of freelance programming.

 

[1AppleNoOrange]

Hey can anyone answer me how do the corporate discounts work for AHA?

 

[DragonTears]

Wow! Talk about QUICK!!

Ok so I just got my email from my Team Manager yesterday afternoon which provided more information, dates what to do etc. Also it stated that my equipment would be here either Friday or Saturday (this is what I assumed anyways with all the reading I have done on this thread). I was a bit surprised though that both packages arrived today just before 10am

So here am I, feeling like a little kid on Christmas waiting impatiently for Monday to arrive so I can open the mysterious boxes and play with bright, shiny, new things haha!

So exciting, an amazing opportunity with a company like Apple, new playthings that I get to play with (even though we don't keep them, I am ok with this since this job will finally enable me to be able to afford my own), awesome perks and benefits, and being able to be at home and eliminate my 45 commute to and from work every day. Yeah, I am READY!!!

For those curious again, I am in July 1st iOS, Full-Time

 

[ed561]

This helps a lot, but I have not received the WAVE email . My last email was Kelly Learning Center information. Do you think I have been lost in the shuffle, what would you do?

At this point i would probably email someone at kelly services. Good Luck

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Ed please excuse my ignorance, help me understand what exactly is it that you mean by "wave?"

Wave = Group

 

[Roomers]

Since they've dropped the distance requirement, I've seen numerous mentions on this forum of applying in more than one city.

Has anybody out there applied to multiple cities and actually been HIRED for a city other than their home city?

Actually, now that I think about it, one could live midway between two cities, neither of which would be considered their home city.

Wonder why there was a distance requirement previously. Were there actual meetings? Did you have to be a certain radius from a store?

 

[koolaid-drinker]

Since they've dropped the distance requirement, I've seen numerous mentions on this forum of applying in more than one city.

Has anybody out there applied to multiple cities and actually been HIRED for a city other than their home city?

Actually, now that I think about it, one could live midway between two cities, neither of which would be considered their home city.

Wonder why there was a distance requirement previously. Were there actual meetings? Did you have to be a certain radius from a store?

I didn't have a home city post so I applied to one close to me.

 

[sekondskore]

At this point i would probably email someone at kelly services. Good Luck

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Wave = Group

Duhhhh... I'm in the iOS group. FYI Received 1 of 2 packages this a.m.

 

[Madonna14]

BGC's

Hello everyone, I have a question

How long does the Background check take with Kelly Connect for the apple At Home Advisor?
Mine was started on 6/21.

On 6/25 I was told by a Recruiter at the 1-877# that 2 of my BGC's were completed and they were just waiting on a 3rd (the last one) to come back.
She said the first 2 were fine, and that they would contact me once the 3rd one comes back.

I know it's only been 6 days, but just wondering...

 

[yayawho1]

Just had a general question regarding pay. I had been told $16.50 in my first interview then I was rejected for position.

The second time around I am offered less then that.

Anyone here negotiate or anything? And if you guys can give an estimate of average starting pay because I read people in their offers get something hire then what they were quoted.

And lastly I applied for a PT job they offered me FT should I ask if PT is available or would that look bad?

Umee1989 quick question for you. When you were rejected the first time, how did you reapply? Did you reapply to a different location and do you know if it was an issue because you were once rejected?

Thanks

 

[eww7633]

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[downloadablegod]

Since they've dropped the distance requirement, I've seen numerous mentions on this forum of applying in more than one city.

Has anybody out there applied to multiple cities and actually been HIRED for a city other than their home city?

Actually, now that I think about it, one could live midway between two cities, neither of which would be considered their home city.

Wonder why there was a distance requirement previously. Were there actual meetings? Did you have to be a certain radius from a store?

I applied in my city first never heard back for over a month. Applied in three cities close to me. Got hired on the one furthest from me. Haha. That's the email address they've been sending everything too anyways. Just got my equipment this afternoon. Going to throw it in the corner of my office and enjoy the last of my free time until Monday.

 

[Strax]

Hello everyone, I have a question

How long does the Background check take with Kelly Connect for the apple At Home Advisor?
Mine was started on 6/21.

On 6/25 I was told by a Recruiter at the 1-877# that 2 of my BGC's were completed and they were just waiting on a 3rd (the last one) to come back.
She said the first 2 were fine, and that they would contact me once the 3rd one comes back.

I know it's only been 6 days, but just wondering...

With Kelly, it varies. My BGC with them took literally two days and that included them requesting more info. And I got the offer call the day after I went down to the local office.

On the other hand, my boyfriend did his BGC about two weeks ago and did his paperwork at the same time and just got the offer call a couple of hours ago. He was told the background check company was behind.

 

[DaisyMae80]

Oh the waiting...

Spoke with HireRight and the BGC was sent back to Apple on the 17th.

Sigh. Still no call.