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Apple At-Home Advisor...
- Thread starter iHalo
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Empathy,empathy,empathy. Offer to do a out of warranty replacement for the device
Just finished going over welcome to apple website...what an awesome company! Been lurking on this forum for a while....although i didnt know this site existed until after I got bgc email. Looke thru my email and my timeline is very similar to others...applied may22 got offer call june 12 to start july 8 cpu class.
Since this site is loaded with theories-I will post mine--Again only unfounded theory having gone thru the hiring process and having read most of this thread.
I believe there are 2 main entry level departments for at home advisors.
1. Ios---I believe these are the mass majority of apple customers, hence most Advisors are hired for this role. I think Kelly hires for this department. I am not even sure Apple hires direct for this role? or maybe it does but for full time? This job probably has much higher turnover than CPU
2. CPU--these customers are apples high end users, a much smaller and more loyal customer base. Apple only hires direct for this position---keeping it part time to allow the best reps to compete for the full time hours.
Please someone correct me---I appreciate the opportunity to learn as much as possible before starting.
CPU will provide tech support for mac computers and IOS is tech support for ipads,ipods iphones etc...
I just had my third interview, yesterday, and was told I was being considered for the CPU class.
Here is my timeline:
June 11: Applied for position
June 13: First phone interview
June 17: Second interview (Skype)
June 24: Third interview (Skype)
At the end of the third interview, she said she had just started interviews for the next CPU class, but didn't give me a date. On my first interview, I was told August 5th, but I am not sure that is going to happen.
Does anyone know what class starts on Aug 5th and which one starts on Aug 26th?
There has been a lot of great Q&A on this board, so I am going to give you a few I was asked.
Q: A lady just said she has lost her phone and she doesn't know where it is, can we help her find it?
A: Do you have the app "Find my iPhone" loaded on your phone and computer?
Q: Mom cannot send or receive emails.
A: Is her wifi turned on and does her internet work? (That is as far as she wanted me to go)
Q: I dropped my iPhone or Macbook, what do I do?
A: First check to see if the battery can charge. Does the light come on the power cord when plugged in. If not is the wall plug good? Is it the correct power cord for the device?
Q: What is POP?
A: I had to ask her if she meant like POP3. She did and wanted the actual name of POP - Post Office Protocol. Then she wanted to know what it was and I explained the difference between POP and IMAP.
Q: You have to go to work in five minutes and your internet connection doesn't work. What do you do?
A: Unplug your modem for 30 seconds, then plug it in and reboot. Unplug your computer from your router and directly into your modem. Bring up all software on your computer and hopefully it will work.
Q: Describe a time when you and your supervisor had a difference of opinion and was there a resolution?
Q: Describe a time when you had to troubleshoot a computer to a successful completion.
Q: Describe a time when you had to troubleshoot a computer and you did not succeed. What steps did you take during the troubleshooting process.
Q: Why do you want to work for Apple?
Q: Describe how you prepare yourself every day for an at home job.
Q: What is RAM, hard drive, CPU as if you were talking to someone who didn't know anything about computers.
I hope these help some of you prepare for your interviews. Good luck!
Here is my timeline:
June 11: Applied for position
June 13: First phone interview
June 17: Second interview (Skype)
June 24: Third interview (Skype)
At the end of the third interview, she said she had just started interviews for the next CPU class, but didn't give me a date. On my first interview, I was told August 5th, but I am not sure that is going to happen.
Does anyone know what class starts on Aug 5th and which one starts on Aug 26th?
There has been a lot of great Q&A on this board, so I am going to give you a few I was asked.
Q: A lady just said she has lost her phone and she doesn't know where it is, can we help her find it?
A: Do you have the app "Find my iPhone" loaded on your phone and computer?
Q: Mom cannot send or receive emails.
A: Is her wifi turned on and does her internet work? (That is as far as she wanted me to go)
Q: I dropped my iPhone or Macbook, what do I do?
A: First check to see if the battery can charge. Does the light come on the power cord when plugged in. If not is the wall plug good? Is it the correct power cord for the device?
Q: What is POP?
A: I had to ask her if she meant like POP3. She did and wanted the actual name of POP - Post Office Protocol. Then she wanted to know what it was and I explained the difference between POP and IMAP.
Q: You have to go to work in five minutes and your internet connection doesn't work. What do you do?
A: Unplug your modem for 30 seconds, then plug it in and reboot. Unplug your computer from your router and directly into your modem. Bring up all software on your computer and hopefully it will work.
Q: Describe a time when you and your supervisor had a difference of opinion and was there a resolution?
Q: Describe a time when you had to troubleshoot a computer to a successful completion.
Q: Describe a time when you had to troubleshoot a computer and you did not succeed. What steps did you take during the troubleshooting process.
Q: Why do you want to work for Apple?
Q: Describe how you prepare yourself every day for an at home job.
Q: What is RAM, hard drive, CPU as if you were talking to someone who didn't know anything about computers.
I hope these help some of you prepare for your interviews. Good luck!
No WAVE email yet??
This helps a lot, but I have not received the WAVE email
. My last email was Kelly Learning Center information. Do you think I have been lost in the shuffle, what would you do?
This helps a lot, but I have not received the WAVE email
. My last email was Kelly Learning Center information. Do you think I have been lost in the shuffle, what would you do?You're correct in that they hire for iOS and CPU. The rest of the info is just assumptions that aren't generally correct. You'll learn more when you start working.
Just got my email from my Team Manager Very interesting sounding person. I was a little taken back when I saw her picture. She literally looks like she is barely legal age even though she has been a TM for 3 years. I always seem to get along better with people younger than me so this should be fun lol! I am so excited for Monday!!!
Very interesting sounding person. I was a little taken back when I saw her picture. She literally looks like she is barely legal age even though she has been a TM for 3 years. I always seem to get along better with people younger than me so this should be fun lol! I am so excited for Monday!!!I was also told August 5th. Full time CPU. Have you received a background check yet?
Nope, I have not heard anything. However. the interviewer said she was just starting to make calls and I will hear something, probably, by the end of the week.
Another day gone... Still haven't gotten my offer call.
I wonder if my future lead is just getting organized or what. I hope I'll hear in time for the July 15th class.
I wonder if my future lead is just getting organized or what. I hope I'll hear in time for the July 15th class.
Just got my email from my Team Manager
I think we're on the same team lol are you iOS?
i applied on may 30, 2013 and just got the offer call on yesterday june 25 2 weeks after my last interview i am in the july 15th class. anyone that is waiting please please be patient especially if you got as far as the background it took 2 weeks for mine to process so be patient they will call
Same here, it took exactly 2 weeks from my last interview to get the call offer. Now I'm just waiting for the iMac to arrive, good luck everyone !!
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