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Apple At-Home Advisor...
- Thread starter iHalo
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Waiting
The worst part is the waiting.
I applied late last month and finished my 3rd interview during the first week of July. I submitted the hire right information and my bgc came back a week later. Its been over two weeks since my bgc was completed and no word back from Apple. The training class I was being recruited to was the August 12 class and it is coming up quickly. The more days that pass makes me feel increasingly less likely I got the job.
The worst part is the waiting.
I applied late last month and finished my 3rd interview during the first week of July. I submitted the hire right information and my bgc came back a week later. Its been over two weeks since my bgc was completed and no word back from Apple. The training class I was being recruited to was the August 12 class and it is coming up quickly. The more days that pass makes me feel increasingly less likely I got the job.
There are a number of factors that go into performance, some weighted more than others. 50% of your overall performance score is customer satisfaction and call resolution. Average handle time and schedule adherence are about 20% and so and so forth. Apple Care sales account for 5% of your overall metrics. The job is all about customer satisfaction... if they really pushed us to sell Apple Care I would have quit long ago.
That being said, they would like you to get 3 sales out of every 100 calls but I've been at 0 the past 4 months and they haven't said a thing. I can't sell worth a crap so I don't try much.
Honestly this is great to hear. I figured that at least 50% would be first call resolution type deal and customer satisfaction. Would have guessed more like 30% Apple Care sales. I can sell but would not want to devote my time at this job selling. Looking to move to Tier 2 or CPU at some point and from there on up. Would love to be Genius in store one day but hear they don't care for AHA's too much :/
Why on earth would you want to end up in retail? The people we have in AHA that used to work in Apple Stores were happy as heck to get out of those madhouses. Besides that, AHA are corporate employees not retail and as such, have more advancement options.
Well you are probably right. I am just looking to move up the ladder as a AHA. I used to work on Geek Squad and hated it for the longest when I was in the store and my current job requires me to go to customers houses all day and I hate it as well. I am glad to be in a position with AHA where there are more advancement options. Very excited to start this position. Apple has a very good reputation and I am assuming this is one of the more sought after positions.
Anyone have any pictures of their office setup? I am getting mine prepped here in the next two weeks before training and it would be awesome to see pictures if anyone wants to share!
As long as you offer AppleCare when eligible, that's all they care about.
Every call you're on gets recorded and many will be reviewed by you team manager. I dislike this job because I've been in IT for over 20 years and this is essentially entry level customer service. Do you really think I like spending time on the phone with people that don't what a browser is? Or 14 year olds that have forgotten their iPod passcode? I've been around the block too many times to enjoy this kind of stuff... For the time being though, it's an income and has benefits.
You more than likely got the job since you made it to the background check stage, but they probably are going to push your start date out. happened to me
Thank you both for the response. I'm really hoping its just they are pushing my start date back. I really enjoy the customer interaction aspect of IT work and this job would be a new challenge.
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