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Apple At-Home Advisor...
- Thread starter iHalo
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LOL I was wondering how it was harsh too....I thought it was more like a mini pep talk.
I have my 2nd interview on Tuesday with the hiring manager for iTunes chat!!!!!!! I will be reading this whole thread before then!!
So do I! Good luck to you!
That's great!!!! I have worked at home for over 5 years as an Independent contractor, no benefits, no vacation and making around 12HR so this would be AMAZING!!!!! Good luck!
So do I! Good luck to you!
Can I apply to the iTunes chat position if I'm not in the 100 mile range?
Is this position all typing no calls?
Can roommates both work at the same home address? 2 separate phone lines?
Is this position all typing no calls?
Can roommates both work at the same home address? 2 separate phone lines?
Hey guys. I'm thinking of applying to be an AHA. Has anyone else applied and asked for a chat position and gotten it? How is it? Are there different chat positions, like iTunes support, iPhone support, etc.. what should I choose? Can I choose? Any advice would be great!
For what it's worth, there was 3 weeks between my first and second interviews as well. I'd say the second is the most important, as the person I spoke with seemed to have the most say and it was the most in-depth interview. I didn't know you could hop into chat directly. I thought you had to do phones for 6 months first?
I'm not much for strictly chat support, just from my experience with Avast! Phone techs typically juggle 2-3 cases, whereas chat techs were required to juggle 6-7 people. Not sure if it's the same as an AHA, but I'm in no hurry to find out either.
I'm not much for strictly chat support, just from my experience with Avast! Phone techs typically juggle 2-3 cases, whereas chat techs were required to juggle 6-7 people. Not sure if it's the same as an AHA, but I'm in no hurry to find out either
.For what it's worth, there was 3 weeks between my first and second interviews as well. I'd say the second is the most important, as the person I spoke with seemed to have the most say and it was the most in-depth interview. I didn't know you could hop into chat directly. I thought you had to do phones for 6 months first?
I'm not much for strictly chat support, just from my experience with Avast! Phone techs typically juggle 2-3 cases, whereas chat techs were required to juggle 6-7 people. Not sure if it's the same as an AHA, but I'm in no hurry to find out either
AHA phone advisors juggle one case at a time. I assume chat advisors handle more than one, but I'd take that gig in a heartbeat. Assuming that your Command-C and Command-V skills are in order, you've got it made. There is rarely anything unique in the Apple world, especially when it comes to the stuff that the iTunes people handle.
"I got charged twice for this Subway Surfer purchase."
"Please give me 3-5 minutes while I research this."
"Okay."
"I've refunded your purchase. This is a one time exception. Blah, blah, blah."
"Okay."
"Thanks for contacting Apple. Blah, blah, blah..."
I could not agree with you more Token.... I had my first interview a week ago today (8/29) and got the email to confirm my second interview day and time, which has links contained in the end of the email to aid in the preparation A.K.A FAQ's....
I was told I would be in the 11/8 class should I make it all the way through. I am just chilling and preparing because stressing out cannot make the day come any faster.... I admit the waiting does suck, but everyone should look at it this way... You would still be waiting to a certain degree if it were any other company you applied too...
So take the time to prepare yourself and practice with a friend or family member that way when your day comes your nerves will not get the better of you.
I have asked this before never got a response.... and before anyone bites my head off I will admit that I am sure this was answered early on in this thread... I am tired at the moment and do not feel like searching for the answer (I am being lazy, there I admitted it)...
Here goes nothing...
When and how do you find out if you are iOS or CPU?
I have my 2nd interview on Tuesday with the hiring manager for iTunes chat!!!!!!! I will be reading this whole thread before then!!
Out of curiosity, is the pay about the same for itunes chat? I know for ios phone support it depends on the state your in, but it's still roughly $15 per hr.
LOL we have CPU Tier 2 people in nesting in the iOS Tier 2 queue and they keep saying that iOS is easy money.
I have asked this before never got a response.... and before anyone bites my head off I will admit that I am sure this was answered early on in this thread... I am tired at the moment and do not feel like searching for the answer (I am being lazy, there I admitted it)...
Here goes nothing...
When and how do you find out if you are iOS or CPU?
Are you in the Sept 9 class? Does your TM's last name have a K in it? If so, you will be CPU.
The setup for iTunes Store issues is stupid. If you catch lightning in a bottle, you can find the 'talk to Apple now' option through Expresslane. Or sometimes there's the scheduled call option, usually starting a week and a half into the future.
Other than that you get chat or email, and chat isn't even there 100% of the time. Regarding a double billing issue on my own account, I sent the email just like we're told to encourage customers to do. I never heard back and my account never was credited. I had a DSAT back in June from a customer who had the same experience. I got him to iTunes Store. He never heard back from them. He got a survey about me and, obviously, was not satisfied.
I guess what I'm saying is that those people who shouldn't be coming in via chat probably don't have any better options. The way the contact channels are made available to customers is amateurish at best. If the computer illiterate ones could make a phone call, the ones who do chat would be pretty easy to handle.
I am slated for the 11/8. I haven't had my second interview yet. However, in reading this thread some people have been iOS and others CPU and they have started on the same day, that why I asked how and/or when do you find out.
It's been a year but if I recall, my queue was listed in the actual job offer I got via phone and e-mail. Someone that was recently hired would probably know for sure.
Can you get in trouble for using flex time? Or would it be mentioned during a review?
I am using a tad less than I am allowed, but am just wondering if its gonna bite me in the butt later on.
I am using a tad less than I am allowed, but am just wondering if its gonna bite me in the butt later on.
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