Other Apple.com /Apple Store app iPhone X/8/8 plus Pre-order and Dispatch thread

[rjjacobson]

Thing is the worst. He was two streets over from my house but then drove blocks away. I’m guessing overnights before 10:30 take priority. He was in my neighborhood for about 30 mins and now is about 2 miles south. In the end it doesn’t matter because I’m not home anyway but I was for about an hour this morning when he wasn’t far away at all.

As I mentioned only reason they made my stop part of his bunch of first deliveries is that they were overnight and the computer had plotted me in this route. After he left me though he would go back to doing business deliveries til mid afternoon or so. I just lucked out that they had overnights they had to fit in early in our area of town!!
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I had a friend who worked for UPS, their routes are computer controlled to be the most "efficient" and they are on a pretty strict timeline per package.

FWIW, I am seeing the same thing and it is in infuriating.

See: Travelling salesman problem - Wikipedia

Well it was nice to ask the guy. He was unaware of the My Delivery Map beta. In fact he laughed and said oh no now people can time me ;-). Anyway we talked briefly and he informed me that like you mention it is about efficiency indeed. It just happened I lucked out and it was most effective to include me in the route for the overnights in my neighborhood..

He confirmed also where ever possible they do right turns because left turns into high traffic areas are also inefficient. So those two things along with the computer controlled routes do make for weird logistics that do not seem understandable to me either.

 

[CEmajr]

Does anyone know if the T-Mobile iPhone X full price from Apple is unlocked?

 

[rjjacobson]

Totally get it. Just kind of funny to watch.

In the end it gets to my house when it gets to my house. Still 11 days early.

yes that is the case I was a 12 minutes past opening IUP person and was in the infamous 17-24 delivery. So getting bumped to November 6 is no problem eve if he came at 9 PM LOL

 

[bparks115]

In that entire diatribe there of yours you missed one simple clarifying point which answers all your questions. Apple gets to keep the interest on the loans that they accrue on the IUP program… They do not get any piece of the financing action when it's financed through, AT&T, Sprint or Verizon or T-Mobile's carrier's financing organizations. Very simple. They're always going to prefer their IUP people more because they make more $ on them. Get it now? Completely logical. American capitalism.

Wrong. Check the terms. It’s an interest free loan through Citizens Bank. So, even if there were interest, Apple doesn’t keep it, that would to the bank.

 

[Mad4clay]

I just ordered my X last night, mostly because i wanted to see it in person first. My delivery dates are December 6-13. Which isn't bad for ordering so late but i do hope i get bumped.

For the people who have it, is it noticable smaller from the 7+ or 8+. That is my main worry, i know its "5.8" inch but thats including the bezels on both corners

My husband had the 7+ and the screen is more narrow on the X, but it's longer on the X. I'm a & user so that won't bother me.

 

[rjjacobson]

I can anwser this one as a UPS employee and driver.. you are right.. however early AM packages take priority over 10:30 NDA.. Early AM packages or letters have to be delivered by 8:30 AM.. Now for most other stuff like businesses 10:30 air is next..

Just a tip if you want to get your phone try having it set to your job even if it's not air a driver is not going to go back to the same place twice (we don't have time) so you get everything all in one shot

Our drivers don't leave the building until about 9:15-9:30.. I know some of you think you see out for delivery at 6:30 AM.. that just means it was scanned off the trailer and it's moving on the belts.
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That system is pretty new.. they made it a big thing a lot of the drivers still hate it 3 years still.. you end up passing a bunch of stops just to do it how the system puts it in order..

I lucked out then having some of those early AM packages all around me from what my driver said. It was most efficient to get me also, probably because he did not have to come back to my neighborhood later.

In the case of my tracking app it said the driver left the building at 8:32 (must have had a lot to deliver). he was at my place a little past 9:30 which is pretty early for my area usually ;-)

Yep it was scanned and loaded to his truck by 5:15 but I figured somewhere after 8 or 9 like you mention.

Yes he was kind of like you but was not aware of the app I suppose you get complaints a lot when people see you passing them up because the computer has you in a particular pattern. In years where I made the launch day for the iPhone I would see tons of UPS trucks going all around me but none stopped til 3 PM (the usual time) so either they had lots of phones to deliver elsewhere or some other major deliveries to do first. In all I have leaned much this year about the logistics you have to deal with ;-)

 

[PPCmike]

I lucked out then having some of those early AM packages all around me from what my driver said. It was most efficient to get me also, probably because he did not have to come back to my neighborhood later.

In the case of my tracking app it said the driver left the building at 8:32 (must have had a lot to deliver). he was at my place a little past 9:30 which is pretty early for my area usually ;-)

Yep it was scanned and loaded to his truck by 5:15 but I figured somewhere after 8 or 9 like you mention.

Yes he was kind of like you but was not aware of the app I suppose you get complaints a lot when people see you passing them up because the computer has you in a particular pattern. In years where I made the launch day for the iPhone I would see tons of UPS trucks going all around me but none stopped til 3 PM (the usual time) so either they had lots of phones to deliver elsewhere or some other major deliveries to do first. In all I have leaned much this year about the logistics you have to deal with ;-)

lol I haven't got asked if I have phones on me but I've had people ask me for other stuff it's kinda funny if it's busy enough we will help other drivers out so they can focus on getting the airs done on time.

Our building is on the smaller side but last year in a single day we had about 63,000 inbound packages getting your body to
Adjust to 60 hour days. The best part is customers who order a early am package tell me whoa!! I just ordered this at like 10 pm and you are here at 8 am they are always so shocked

 

[rjjacobson]

There are apps for VPNs. NordVPN being one of them

So I am curious how does the iOS version help get you a better connection to apple servers? I would either be on cell or my Comcast WIFI?

 

[Jro29]

All that being said, the Senior Sales Advisor I spoke with agreed with me enough to give a $50 wireless charger for free, and gave me a case number and encouraged me to go on Apple’s Feedback website, voice my concerns, and to reference the case number. She was even kind enough to offer to stay on the phone with me to make sure i used The correct feedback form. I’d say that legitimizes my complaint.

And FWIW, I did use Apple’s website to make my purchase, it’s the method of payment that we’re talking about here... which again, should make absolutely no difference in delivery priority. You mentioned customer satisfaction... which scenario causes more customer dissatisfaction: everybody recieving their products based on when they ordered, or the carrier payment plan customer who gets his product based on when he ordered while watching the iUP customers who ordered much later, but be moved to the front of the line simply because of how they paid?

Again, your logic makes no sense and is not good business practice if you’re trying to keep all your customers happy, as opposed to just some of them.

I think it’s clear they are trying to steer people to the Upgrde program, so you have to ask yourself why, if it’s of zero benefit to them, as you claim. And you might be unhappy, but there are tons of people who are happy. And just because some Beleaugred customer service rep threw a unhinged customer who is livid that Apple is sending his phone two weeks later than someone else on an internet forum a bone is completely different than you being right.

Again, why would Apple do this, if you are right and they gain nothing from this? I imagine they know their business better than you do.

 

[NewdestinyX]

Apple is still finding ways to piss off its fanboys/girls.

 

[FunkyTang]

I started trying to order via the iOS app and the website at 3:01 EDT. Couldn’t get through and finish the order until 3:15. Silver 256GB on AT&T, paying in full. Got confirmation email at 3:25, with 11/17-11/25 delivery. No change in delivery date, still says In Progress, and card not charged.

I have AT&T but I ordered the T-Mobile SG X 256 via the iOS Apple Store app, paying in full. My email confirmation was received at :05. The X showed up on 11/3.

I used this bad boy, so I’d have an iOS Ethernet connection.

 

[bparks115]

I think it’s clear they are trying to steer people to the Upgrde program, so you have to ask yourself why, if it’s of zero benefit to them, as you claim. And you might be unhappy, but there are tons of people who are happy. And just because some Beleaugred customer service rep threw a unhinged customer who is livid that Apple is sending his phone two weeks later than someone else on an internet forum a bone is completely different than you being right.

Again, why would Apple do this, if you are right and they gain nothing from this? I imagine they know their business better than you do.

You’re turning this into something it’s not. It’s not about whether or not Apple benefits from it, and I also never claimed that they didn’t. This was simply me, as a loyal customer, having an opinion on how they’re handling preorders. I’m definitely not “livid”. Haven’t been on here and most definitely wasn’t on the phone with someone who has zero control over how deliveries are treated. I had a very pleasant conversation with her. I just disagree with the process. It’s not a matter of being right or not, like I said, it’s an opinion.

 

[FunkyTang]

I tried it for my wife. Cancelled my Apple.com order and Tried to order Online for in store pick up. The next upgrade did not come back right away. Called att. They said in their system it looks good. Called Apple they said that it can take up to 24 hours before you can re order. We waited the 24 hours and still nothing. Called back to Apple and they told me it was an att issue. Finally got through to att and they said if you cancel the Apple order it can take 72 hours for the information to get back to att. So to expedite the process after you cancel with Apple call att. We finally got it reset. So now we can try and grab one in the stores.

Did this back in the day for the the iPhone 6 Plus and it took AT&T 5 mins to cancel the upgrade so I could do an pickup at an Apple store.

 

[BuzzingCricket]

I wonder if it made any different if paid full using Apple Pay instead of a credit card. Even though both are for the same credit card but I'm sure Apple knows when someone uses Apple Pay to pay for something...

 

[no25]

Yes iUP ordered at 3:10 cause of App Store issues.

 

[volzalum]

View attachment 733141

I ordered with Apple upgrade, order got through at 12:13, initial order said delivery 11/17 to 11/24. Delivery changed to 11/16, then cc charge and it delivered today 11/6. Space Grey 256 on ATT. My fiancé’s identical phone was ordered at 12:16 and same delivery changes. Also received today.

 

[Sikh]

I have AT&T but I ordered the T-Mobile SG X 256 via the iOS Apple Store app, paying in full. My email confirmation was received at :05. The X showed up on 11/3.

I used this bad boy, so I’d have an iOS Ethernet connection.

Wow someone did the unbelieveable. I was always wondering if this would work technically but didnt know if iOS would recognize it. I don't see apple removing functionality that already exists(i assume its built into the kernel) but wasn't brave enough to spend the money to test it and possibly return it if it didnt work.

How do you know you are wired? Does the Wifi icon change? Do you do a speedtest to verify? Curious on your approach but love the fact that you were able to do it and it worked. I made sure on pre order night that every device on my network had a measly 1meg to themselves down and up so I could focus the rest of the bandwidth to my phone. This was just a "I WANT THE APP TO LOAD INSTANTLY" plan and it worked. My app was up at 3:01 and I was done ordering at 3:03 thanks to apple pay. Only took so long because of the ATT Next agreement and etc. Once all that was done, it was instant apple pay + touch ID and boom, release date delivery!

 

[YankeeSR23]

To those that are annoyed at people in the IUP getting what seems like preferential treatment, I agree with you.

I placed 2 orders during the 10/27 preorder. The first was an AT&T NEXT order at 3:11 and the second was a full priced AT&T 256 GB SG iPhone X at 3:31.

The first order just went “Preparing to Ship” on Monday and the second is still at “Order in Progress”.

How is it fair that people after my order already have their phones cause they got bumped up for being in the IUP? If you think about it any person buying a full priced phone should’ve gotten the same treatment because Apple is getting all of their money at once from them. Now I’m not saying I should’ve gotten bumped up too, but it would’ve been nice for Apple to do a first come, first serve no matter how the person is paying for their iPhone. Apple knows people want their phones and if they’d have moved everyone up fairly we’d all be happy instead of people not in the IUP feeling neglected.

I understand I was quoted a delivery date and will have my iPhone in that time period, but the IUP people were also quoted those same days and most already have their iPhones. That’s not right.

 

[WesBur13]

Is it known if they did bump people up? I ordered at 3:15 256Gb Silver VZW iUp and have not been bumped up or even had any progress.

 

[JohnnyPlaid]

My non-IUP order just shipped...

256 Silver | AT&T Next | Nov. 17-24 original delivery estimate

Says shipped but still has an estimated delivery date of Nov. 16th. I’m guessing that will change cause the tracking number isn’t recognized by UPS yet.

UPDATE: Tracking is now recognized by UPS but the delivery date is “unavailable”

 

[darthlung]

My non-IUP order just shipped...

256 Silver | AT&T Next | Nov. 17-24 original delivery estimate

Says shipped but still has an estimated delivery date of Nov. 16th. I’m guessing that will change cause the tracking number isn’t recognized by UPS yet.

Out of curiosity, when was your card charged? Mine was charged Sunday morning in the middle of the night and changed to preparing to ship but hasn’t shipped yet :/

 

[JohnnyPlaid]

Out of curiosity, when was your card charged? Mine was charged Sunday morning in the middle of the night and changed to preparing to ship but hasn’t shipped yet :/

The charge still shows up as “pending” but I think it was charged late Sunday as well.

Hopefully yours will ship soon too. What time did your order go through?

 

[csrini1]

verizion 256gb paid in full,initial date nov17-24, changed to preparing to shipping yesterday and credit card charged.
this morning shipped via ups, estimate delivery nov 16th, i am sure it will come by this weekend to los angeles,CA.

 

[darthlung]

The charge still shows up as “pending” but I think it was charged late Sunday as well.

Hopefully yours will ship soon too. What time did your order go through?

I finished my order around 1207 pacific time, I ordered through Apple via att next, was originally quoted nov 3, long story short some stupid glitch caused my order to be delayed so I’m just hoping to get it as soon as possible the supervisor I talked to said as soon as I’m charged that means it’s been shipped so hopefully he’s right

 

[JohnnyPlaid]

I finished my order around 1207 pacific time, I ordered through Apple via att next, was originally quoted nov 3, long story short some stupid glitch caused my order to be delayed so I’m just hoping to get it as soon as possible the supervisor I talked to said as soon as I’m charged that means it’s been shipped so hopefully he’s right

Wow. That sucks. I’m sure it’s shipped then cause you got your order in way before I did.

My delivery date just updated to Monday the 13th. At the very least I bet yours is coming in the same batch. But because of the glitch, maybe they’ll bump you to overnight or 2 day shipping. Mine was shipped via UPS Worldwide Expedited (4 days).