No need to contact Apple this early. It does take a while for the item to clear customs. Now if it's stuck in that process for more than a week then I would be concerned and then I would phone Apple.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Other Apple.com iPhone 12/Pro/Max/Mini Pre-Order/Order Status/Delivery Thread (2020) [Merged]
- Thread starter heyyitssusan
- Start date
- Sort by reaction score
my tracking says the same thing as yours, left Anchorage 11/28 at 9:33PM, except nothing else after that... and it's 12/1 and I'm in Seattle..what gives? weirdest thing to me is scheduled delivery: information unavailable? guess I'll wait for today and tomorrow and if nothing's changed by Thursday I'll have to give Apple or UPS a call.
I had ordered a silver Pro Max 256 on 11-14 but the order never really left processing so that gave me time to cancel on 11-24 and reconsider color and storage size. I guess I’m glad I canceled that one as there seems to be a strange limbo for those 11-14 orders.
My current order isn’t moving passed processing, either, but its earliest projected arrival date is December 10th so that’s no surprise.
My current order isn’t moving passed processing, either, but its earliest projected arrival date is December 10th so that’s no surprise.
Good to see I wasn't alone in the shipping issues.
I had done a replacement for a Pro Max back around the 18th that was processed on the 20th. Currently I'm also stuck on the 'In Transit" for three days after being stuck on "Clearance' for 7 days.
Looking at the UPS status page it looks like the thing left china, got through AK to KY, then suddenly was back in China again. Had a couple of messages about delays, and clearance, etc. etc. that everyone else is seeing. My trade in box for my XS has been sitting here for a week + but course I can't do that yet.
Local store finally got stock in today. Called Apple Store support, explained the situation to the rep and of course he couldn't find any other information beyond 'In Transit' three days ago. He agreed that the best course of action was for him to cancel everything and for me to just put in an order and get the phone delivered to me in two hours.
I'm a little skeptical about how everything will shake out money wise, as I did the original purchase through apple with apple card payments and AppleCare, but supposedly my taxes and whatever else I paid will get refunded. Since I didn't buy anything through AT&T I'm hoping that I won't have any issue there either.
My new 12 PM is supposed to be delivered in the next hour. We'll see how it all shakes out.
I had done a replacement for a Pro Max back around the 18th that was processed on the 20th. Currently I'm also stuck on the 'In Transit" for three days after being stuck on "Clearance' for 7 days.
Looking at the UPS status page it looks like the thing left china, got through AK to KY, then suddenly was back in China again. Had a couple of messages about delays, and clearance, etc. etc. that everyone else is seeing. My trade in box for my XS has been sitting here for a week + but course I can't do that yet.
Local store finally got stock in today. Called Apple Store support, explained the situation to the rep and of course he couldn't find any other information beyond 'In Transit' three days ago. He agreed that the best course of action was for him to cancel everything and for me to just put in an order and get the phone delivered to me in two hours.
I'm a little skeptical about how everything will shake out money wise, as I did the original purchase through apple with apple card payments and AppleCare, but supposedly my taxes and whatever else I paid will get refunded. Since I didn't buy anything through AT&T I'm hoping that I won't have any issue there either.
My new 12 PM is supposed to be delivered in the next hour. We'll see how it all shakes out.
hope you get yours today.
Yeah my tracking has some wacky stuff as well, showing arrival/departure 11/28 from Anchorage (nothing after that), yet it also shows departed Shanghai 11/29...go figure lol
sigh, whatever, I hate to be one of those going crazy over a damn phone but I'm really looking forward to replacing my iphone6....
also I've never order for home shipping for any apple product before, this was darn expensive, being stuck in Alaska for 3 days and no information about delivery kinda of freaks me out.
Remember that Shanghai on other side of International date line, hence why the time stamps seem screwy
it showed up within the hour. Gotta say, for as much of an issue shipping has been, the delivery from store has been fast and easy.
and yeah normally I would just wait it out, but I felt like I had that trade in hanging over me too + absolutely no info about delivery estimates. apple rep certainly seemed to want me to go this route.
Honestly if I’d have found this discussion earlier I might still have waited a few more days lol.
In any case phone activated fine. Now I just gotta hope all the refund stuff works out....
that explains it.
now, if someone could explain why it left AK 3 days ago and no update plus delivery information unavailable : /
Kind of strange I order my moms phone on November 9, and the esitmated time was Dec. 1 to Dec. 8th and it got here yesterday
It took me 10 days for my order to go from processing to pfs. Ordered on 11/20/2020 and just this morning apple status says "Shipped"
If not tomorrow, likely Thursday.
Did this match with the projected delivery window? What phone did you order?
12 Pro Max Pacific Blue 256 GB. When I ordered on 11/20/2020. I was given the date of 12/15 - 12/22. On 11/25/2020 I got notification that the date have changed to 12/9 to 12/16.
Holiday Shipping and Fulfillment
Get gifts delivered in time for Christmas. For delivery by 24 December, order by 21 December. Learn more on apple.com
www.apple.com
I think if you did order before 12/2/2020, you are likely to get it before Christmas
Holiday Shipping and Fulfillment
Get gifts delivered in time for Christmas. For delivery by 24 December, order by 21 December. Learn more on apple.comwww.apple.com
I think if you did order before 12/2/2020, you are likely to get it before Christmas
This is exactly why I ordered today
I expect it before Christmas but as with all previous iPhone purchases I want it ASAP after ordering! It’s very exciting watching the progress of the order while hoping Apple does some magic and delivers earlier than projected.
yup, my original delivery date was around mid December, then switched to 11/30 which was yesterday, which didn't happen...hope the new delivery date for you is actually fulfilled.
Also, for all that are asking, I can confirm about the whole clearence in China taking a while. Mine sat in Shanghai for 8 days before it actually departed.
Anwyway, for anyone interested, I did some research into how UPS operates in AK. Since I'm in Seattle I figured a UPS plane would come from AK to Seattle, turns out all UPS flights out of Anchorage for the date and time my tracking says it departed were flights bound for Louisville. Yeah I know that's their major hub but Seattle is not Billings Montana or something..So, chances are, even if you live in the West Coast, UPS takes it to Louisville first.
But again, my issue is that it left Anchorage since the 28th and there's no Louisville scan.
I checked, and there's been 11 flights Louisville-->Seattle since.
Aghh...first world problems
No, they use UPS and FedEx in US.
If stock is readily available and is ready to ship, they likely will use Fedex. I've ordered apple products from Apple, and they shipped either UPS or Fedex. I'm guessing that because of high demand, they have not been storing the 12 Pro and the Pro Max on one of the 3 warehouses yet and all are coming directly from China.
Reason I asked was I also ordered an Apple clear case and that shipped within hours via UPS. Found it odd all the recent posts only seem to reference UPS. I would expect a mix similar to what you mentioned.
Hello there, anybody ordered their iphone 12 pro graphite 128 GB from Montreal? Just curious about the shipping time. I ordered on November 26th and following is the update on the order. Payment has not been charged yet.
Thanks in advance.
Thanks in advance.
I am in the same situation and my phone is most likely on the same shipping pallet in China. UPS site says “Clearance in progress” and has been that way with no update since 11/23. UPS had originally had a delivery date of 11/25 while Apple had 11/30 as their delivery date. After 11/30, my delivery date updated to “arriving soon” on the Apple website.
I spoke with Apple today and they were useless. I called UPS and they redirected me to their international line where they said that it showed the same thing on their internal system of still clearing in China. They advised me that if it hasn’t been updated by Thursday (assuming bc it’s China’s Friday?) to call Apple and basically make a claim. Not sure what the hell is going on, but it’s definitely frustrating.
By the looks of it I’m not the only one with this problem. If mine gets delivered I will update everyone here and if anyone gets their phone let us know on here please. Seems to be the only place this is being talked about online.