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argggg....I see how they treat real employees and it p*sses me off..once you're in the real door you're golden...on the outside not even basic human rights or a way to contact HR...i provided apple with great support and I was only in sales and offered WAY more technical expertise (talking hours on the phone helping people set up products) than applecare whom i have had difficulty with for the last few years, for example, i currently have an issue with safe sleep mode, i have gotten to a product specialist who still thinks i mean sleep when i say safe sleep mode....argggggg....i was answering 4 apple store chats simultaneously and answering the phones and i had to be an *expert* customers could have asked me anything, but i wasn't an employee, no bennies, no labor laws, apple is both wonderful/evil
 
At what point is Apple officially a cult? :rolleyes:

Oh please, my drawers are littered with a dozen or more shirts from my last employer. Companies do this all the time. Only on MacRumors and with Apple can this be argued and ridiculed.
 
Oh please, my drawers are littered with a dozen or more shirts from my last employer. Companies do this all the time. Only on MacRumors and with Apple can this be argued and ridiculed.

I have probably 30+ shirts from my time at Apple. It was a normal thing for them to change shirts. They are stylish and comfy. I am wearing my old "I can get you out of a Fix" genius shirt (green) from when the Nanos were launched a few years ago.
 
How is it that I basically memorized all the pricing of their products and the kid who works there can't do the same? Ridiculous.
Unlike business discounts (which are straight percentages off ... you have to memorize either '6% for consumer products', or '8% for Pro products'), educational discounts are in dollars, vary by product, and apply to about one hundred products.

You picked a slow-moving product (a Cinema Display) -- that an employee is likely to only [sell] one of a year -- and you call him a retard because he doesn't know the specific dollar amount off the top of his head?

It shouldn't have taken him 10 minutes to find the book that lists the discounts, but if you expect every employee to memorize all six pages (of fairly small print) of educational discounts, you're the one being ridiculous.

I used to assume that if someone was working in the Apple store they were most likely going to be more knowledgeable than myself, but now that would be the exception.
Chances are very good that there are employees in the store that are more knowledgeable than yourself, but since the majority of time that employees spend is interacting with customers that have zero knowledge of Macs, you're not going to find a store that can keep a staff that consists solely of staff that are more knowledgeable than you.

Trust me, you can only go so long covering the basics of OS X/iLife (and the consumer hardware) before the job starts to get very, very tedious. Knowledgeable people tend to not stick around at jobs where their knowledge is infrequently used.
 
iOrlander said:
do they really mean ask me anything?

weiner.jpg

"Ask Me About My Weiner..."
This kind of ticks me off as I... an Apple Nerd with mad skills and new to SF and in need of a job... was passed up for a job at Apple retail, yet a girl who didn't even know you could make the Apple mouse right click got the job. So I guess you can "ask" anything... just don't expect an answer.

Was she perhaps the eye candy? If so, it explains a lot. See the link below, BRGG is my favorite one lol :p

http://www.hazardouspaste.com/2009/03/the-14-people-you-meet-in-the-apple-store/
The 14 People You Meet in the Apple Store said:
The Hot Girl- Eye candy for those who bother to look up from those nice, shiny glossy screens. Upside: almost always friendly and helpful. Downside? Doesn’t know a thing about computers.
 
Maybe they figured she's look better in an Apple Employee T-shirt than you ;)

Since I left Apple I can say exactly what they are looking for. One word- attitude. If they see that you have the right attitude you can be trained to learn the product and the tech side of the issues. You could be the best tech person in the world, but if you think your better than the rest.....forget working at Apple.
 
I have probably 30+ shirts from my time at Apple. It was a normal thing for them to change shirts. They are stylish and comfy. I am wearing my old "I can get you out of a Fix" genius shirt (green) from when the Nanos were launched a few years ago.

Hehe I think I have a billion of them. I'm wearing my not all super heros wears capes shirt :)
 
Why are those shirts suffering from artifacting around the logos only?


Oh, and as an aside, I agree totally that Apple hire on you fitting in to their image (attitude, slightly hip/trendy haircut, skinny jeans) rather than knowledge. Yes, knowledge can be taught...but godamn, they don't seem to do a good job of it any more.
 
I agree the Apple employees don't know very much. It's just the job. Even if they like the products, they aren't "fans," so to say like many of us are.

They are ok, but I think it's pretty much impossible to have that many employees really be helpful.
 
You picked a slow-moving product (a Cinema Display) -- that an employee is likely to only one of a year -- and you call him a retard because he doesn't know the specific dollar amount off the top of his head?


That an employee is likely to only one of a year? Your inability to formulate coherent sentences underscores your claim about intelligent people working at Apple retail stores, you know.

You, like most hipsters who have worked/do work in Apple retail stores, probably have inflated notions of your own intelligence.

And I didn't just call him a retard for not being able to recall an obscure bit of information. His entire disposition made me feel reluctant to buy the ACD because I didn't want to boost his numbers. He was stupid and a lousy salesperson. If you're a salesperson and you get a customer who goes from 100% ready to buy before you even met them to 50% just minutes after meeting, you're in the wrong line of work. I feel like that a lot in the Apple store.
 
Fortunately, not everyone is that way, although it's getting increasingly moreso. I was definitely one of the more nerdy guys at my apple store. Somewhat trendy in my appearance, but definitely not an American Eagle-type posterboy. But I had a good attitude towards working there, even though I didn't need the job. They definitely do like teachable people more then they like computer nerds, because it is a sales job and customer interaction is more valuable than technical expertise. Of course, it was also good that I could step up my game when speaking with a fellow techie. And I'm sure they appreciated it as well talking about benchmarks and throughputs rather than iPhoto and Photobooth.

I will say this, though. Each store has it's own culture. I worked at a great store (Mall of GA), and had an awesome manager (and assistant managerial staff). We consistently ranked highly in customer service (Net Promoter Score). However, when I moved and was looking for a job, I didn't even get a callback from the Southcenter (WA) store. It's a totally different culture there, though. It doesn't even feel like it's an Apple store due to the (usually bad) level of service I receive there.
 
"Ask me anything."

Why don't we have Blu-Ray drives in MacBook Pros yet? :confused:

"Apple believes iTunes is a more desirable experience for renting and buying movies, and is friendlier to the environment."

(in other words, they make money from iTunes and would have to pay money for Blu-Ray.)

This kind of ticks me off as I... an Apple Nerd with mad skills and new to SF and in need of a job... was passed up for a job at Apple retail, yet a girl who didn't even know you could make the Apple mouse right click got the job. So I guess you can "ask" anything... just don't expect an answer.

Gee, "an Apple nerd with mad skills, new to SF and in need of a job."

Sounds like a great long-term investment for some manager to hire as a retail jockey.

Besides, it's not like you would be content selling mice and iPhone cases. I'm sure management knew you'd be looking to jump to Apple or another Silicon Valley firm, so why waste the spot with a short timer.
 
i feel schizophrenic as part of me is making fun of the other part of me for enjoying an "unboxing" photo shoot of a t-shirt so much...
 
Damn you Apple! An innovative company of your quality should be staffing computer engineers for your retail sales positions. What were you thinking?:rolleyes:

Back to the topic at hand: how awesome would those shirts be for dives?
 
That an employee is likely to only one of a year? Your inability to formulate coherent sentences underscores your claim about intelligent people working at Apple retail stores, you know.
I never made such a claim (the only claims and judgments regarding intelligence have been from you), but I do apologize for having submitted a reply that contained a mistake. Hopefully you were able to figure out that the missing verb was "sell".

My claim was simply that each Apple store still has a few employees with product knowledge greater than yours, and an opinion as to why that situation exists.

You, like most hipsters who have worked/do work in Apple retail stores, probably have inflated notions of your own intelligence.
Out of sheer curiosity, what part of my post left you with the impression that I have inflated notions of my intelligence?

And I didn't just call him a retard for not being able to recall an obscure bit of information. His entire disposition made me feel reluctant to buy the ACD because I didn't want to boost his numbers. He was stupid and a lousy salesperson.
You did a poor job of expressing that sentiment in your original post. Your recollection of his "retardation" involved his inability to immediately recite you the student discount, the length of time it took him to return with the discount, and the fact that you had basically memorized all of Apple's pricing and found it ridiculous that he hadn't. Thank you for now adding the full context.
 
Random Apple Employee:

"Our stock price is through the roof and all I got is this stupid shirt."
 
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