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i have almost never been able to have a difficult question answered by Apple, in person or on the phone. i think they are more concerned with aesthetics when it comes to employees lol.

I don't think it's the way their employees look, because a lot of their employees are rather homely IMHO. I think the HR people look for employees that are easy to 'mold' into the "apple way" (eg, whatever makes Apple the most money, and possibly the most satisfied customers).

It also may be that people too technically inclined sound as if they're dictating the instructions, while people less inclined are 'working through it with the user'. (not to mention, since apple taught them how, it'll be much more centric around their products).

Of course if you work at a place like Frys, I don't think having a ton of knowledge could possibly hurt.
 
At what point is Apple officially a cult? :rolleyes:

Actually when I purchased my first Mac a couple of months ago, I ended up chatting with another customer at the store, while waiting for the guy at the store fetching the computer, and when the other customer was told that this was my first Mac he "officially bid me welcome to the community" (my translation). Kindda freakish actually (and it made me rush out the store once the purchase was completed...).
 
Actually when I purchased my first Mac a couple of months ago, I ended up chatting with another customer at the store, while waiting for the guy at the store fetching the computer, and when the other customer was told that this was my first Mac he "officially bid me welcome to the community" (my translation). Kindda freakish actually (and it made me rush out the store once the purchase was completed...).

You didn't stay so he could teach you the secret hand shake??

I used to apply to work in the Apple Store years ago, would have been a great job for me at the time. I have years of consumer electronics retail experience working for the largest electrical retailer in the UK (the one that does suck...). I knew the Apple product line inside out and I wouldn't consider myself to be overly geeky, well when not in the company of fellow fan boys :).

Like many others I didn't even receive a reply! Can't really blame them for it, just wish they would have at least inteviewed me!
 
Yeah don't get me started. I graduated in May from college and was unable to find a job until REALLY recently. I'm sort of a computer expert and a good salesman, and I thought I had a shot at at least making a few bucks at the apple store until a real job came around. I applied to 4 or 5 apple stores without a single reply from any of them, even though they all said they were hiring.

Don't worry, you'll find something else. I just got a great job and I'll be making way more money than if I were working in an Apple retail store, practically every one of which is filled with hipster quasi-geeks who know less than me about every product Apple has to offer.

Every once in a while you have a great experience at the Apple store but a lot of times you leave annoyed that the 18 year old who was "helping" you couldn't answer a single damn question without checking online and telling me what I already knew.

I bought an apple cinema display a week ago. I knew I wanted it when I walked in the store, and that I was going to walk out with one. So needless to say I didn't have too many questions. I'd been researching getting one for a long time. I asked the retard who was helping me if there was a student discount (which there is) and keep in mind that I asked him purely for the sake of conversation. He said he would be right back and spent 10 minutes in the back of the store figuring it out.

How is it that I basically memorized all the pricing of their products and the kid who works there can't do the same? Ridiculous. I used to assume that if someone was working in the Apple store they were most likely going to be more knowledgeable than myself, but now that would be the exception.

Keep truckin.

You're overqualified. You said it yourself. You hope to work there until you find something REAL. Well, I think employees would rather you hang out for awhile instead of costing them the upstart costs to train you and get you set up, etc. and then just have you leave. They'd probably rather have a college student they can mold that might want to stay as managerial after graduation.
 
For those that want an apple shirt, just use one of those apple stickers that everyone seems to have a ton of and always complain how useless they are... :D

Only apple could make a cheap shirt that cost about a bout to make, make it look like a millon dollars
 
The red phone

Has anyone actually seen a Genius reach for the red phone when stumped by a question?
 
This kind of ticks me off as I... an Apple Nerd with mad skills and new to SF and in need of a job... was passed up for a job at Apple retail, yet a girl who didn't even know you could make the Apple mouse right click got the job. So I guess you can "ask" anything... just don't expect an answer.

"Bitter, party of one?"
 
am i the first one to bring up why a call center would have a shirt that said ask me anything? its not like you can see it when you talking to them on the phone. :confused:
 
am i the first one to bring up why a call center would have a shirt that said ask me anything? its not like you can see it when you talking to them on the phone. :confused:

It's the same reason salespeople are encouraged to stand up and smile when on the phone, or why the Pittsburgh Steelers had "60 minute men" t-shirts under their uniforms, etc. It's psychological and empowering. Plus it gets us folks talking. And perhaps they are encouraged to wear it outside the office. Good PR... "Our call center is here in town." (presuming it is)
 
As in most jobs, appearance and attitude often count the most. And connections.

I've found what you know is rarely an issue for "modern" human resource
voodo. Typical of the modern American corporation where they mostly shuffle paper around and exert "power" over each other.
AND, of course, collect the bonuses lol.
 
How does one even go about trying to get a call center job anyways?

The last time i called AppleCare, i asked the person where they were located and he told me that he was in Michigan, or Indiana. When i asked why it seemed like he didn't know about a common Mac issue, he stated that he actually worked for a IBM call center, who Apple hires for Third Party Support.
 
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