So that's hearsay and as far as I'm concerned, they're still replacing iPhones on the spot. Many Apple Store employees tend to BS as we've seen many times on this forum so take their words with a grain of salt.
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Apple has cancelled my Watch's AppleCare+
- Thread starter adamjackson
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So that's hearsay and as far as I'm concerned, they're still replacing iPhones on the spot. Many Apple Store employees tend to BS as we've seen many times on this forum so take their words with a grain of salt.
It has to be regional. I worked in a store for a year in 2005 (seems like forever ago...we were selling the U2 iPod then) and we did a ton of stuff in house but it was a 30 foot store whereas another store 2 hours away was a 70 or 90 foot store and sent a ton of stuff away because it was too expensive to have that many techs working at BoH doing repairs. I think some stores just send way more product to depot than others.
All Apple Watches must be shipped off but phone shipping must vary store to store.
I also can't imagine that stores are doing logic board replacements on the new retina MacBook in - house? maybe I'm wrong. Haven't seen one in person yet since my nearest store is so far away.
This is... absolutely not true. I had an on-the-spot replacement for the SS 42mm Apple Watch. Unless you mean a specific part of the world / area of the U.S.?
I wrote "across the board." Some stores do offer on-the-spot replacements for the AW (and only for selected models), but the vast majority of AW customers have had to send them off to the depot.
Sounds like you tried to fix your broken apple watch before you send it in and now want sympathy that you got busted.
Re-read my post below and that's exactly what I meant. They're not replacing on the spot for everything and everyone.
Ok I read it as "not replacing them, across the board". I didn't realize you meant "replacement is not across the board". The grammar is... confusing.
"Not replacing them, at least across the board." Take out "at least" and it changes the meaning.
OP sounds like a scammer. He should got his ass to an Apple Store in the first place.
If I was op id smash my watch with a hammer when i got it back then come here and post pics just for the internet lulz
I actually want the watch fixed though, wouldn't get me anywhere unfortunately. If it comes back completely exploded, well then I have no idea what to do next. I have video taken last week so I can grab some screenshots showing the Apple Watch is in fine condition w/o modifications.
Here's a video I shot in may for this blog post showing it working just fine:
Have you picked it up yet? I'd be pushing Apple to give me the exact modifications they said I'd made. To me it just sounds like they think you used it excessively in water. I'd demand answers and keep calling back until I got the specific reason. It's hard to fight without knowing the specifics. I suppose this could be known when you pick it up though if it's noticeably damaged.
The problem I have with this whole thing is the OP using watch in the shower and having issues. Now I think it's fine using it in the shower, but when you have issues and think this should be under Apple standard warranty, that is a problem. It should have been a AC+ issue that you had to pay the $69. I think sending it in hoping for a free repair with water damage got you in a mess.
My zip code is 03741. You can look up the nearest Apple Store. I work for a living and don't go to stores often. I will be in Montreal this weekend for an overnighter and planned on visiting that store w/ the watch hoping for some help.
I'm an old School Mac User. MUG Member, went to Macworld a dozen times, have seen Steve speak live 12 times and even have met him twice, once before a keynote and another time at Cafe Macs. I worked at Apple for a year and now work for an Apple Partner in tech. I have zero interest in scamming Apple and small claims court would likely end up with me being fired. It's NOT worth that just to have this wrong righted.
Us old school Mac Users had to send our devices off unless we lived near TekServe or Small Dog or another authorized repair 3rd party. I have Apple's 800 number memorized and generally setup repairs through Self-service instead of bugging techs on the phone. I don't bother them until I've reset PRAM, restored the OS to defaults, tried unplugging all hardware and all kinds of other standard troubleshooting. I did that on the watch and still had issues and decided to send it in. Being called a scammer just because I use one of Apple's standard options of mailing in your in-warranty device is really frustrating. I love Apple. I miss Steve, I buy everything they make. I'm just frustrated that I was told I no longer have a warranty for what is a standard AppleCare $69 incident.
I only posted this initially to see what my options were and hopefully hear from others who may have had a similar experience. My watch is still not ready for pick up at FedEx but I hope to have it tonight and post photos.
[doublepost=1473359164][/doublepost]
sure, and honestly when I saw the email the watch was being returned to me, I called immediately to offer to pay the $69 and was told that wasn't an option. But in my defense, I wrote in the notes of my self-serve request, "I think this is under normal warranty but if not, contact me and I'll pay the incident fee" because on their website, you either chose in-warranty, or you paid right there. what if it would have been covered, I would have been out an incident for no reason. So I went with an up-front error thinking they'd have reached out. Instead the result was "your watch is dead, no we won't help you. bye"
[doublepost=1473359264][/doublepost]
taken just now on FedEx.com
sorry I don't have an update.
I understand what you are saying, but I guess they saw it as an out of warranty repair being sent in as a in warranty repair. Seems like they would just send it back and let you pay the $69.My zip code is 03741. You can look up the nearest Apple Store. I work for a living and don't go to stores often. I will be in Montreal this weekend for an overnighter and planned on visiting that store w/ the watch hoping for some help.
I'm an old School Mac User. MUG Member, went to Macworld a dozen times, have seen Steve speak live 12 times and even have met him twice, once before a keynote and another time at Cafe Macs. I worked at Apple for a year and now work for an Apple Partner in tech. I have zero interest in scamming Apple and small claims court would likely end up with me being fired. It's NOT worth that just to have this wrong righted.
Us old school Mac Users had to send our devices off unless we lived near TekServe or Small Dog or another authorized repair 3rd party. I have Apple's 800 number memorized and generally setup repairs through Self-service instead of bugging techs on the phone. I don't bother them until I've reset PRAM, restored the OS to defaults, tried unplugging all hardware and all kinds of other standard troubleshooting. I did that on the watch and still had issues and decided to send it in. Being called a scammer just because I use one of Apple's standard options of mailing in your in-warranty device is really frustrating. I love Apple. I miss Steve, I buy everything they make. I'm just frustrated that I was told I no longer have a warranty for what is a standard AppleCare $69 incident.
I only posted this initially to see what my options were and hopefully hear from others who may have had a similar experience. My watch is still not ready for pick up at FedEx but I hope to have it tonight and post photos.
[doublepost=1473359164][/doublepost]
sure, and honestly when I saw the email the watch was being returned to me, I called immediately to offer to pay the $69 and was told that wasn't an option. But in my defense, I wrote in the notes of my self-serve request, "I think this is under normal warranty but if not, contact me and I'll pay the incident fee" because on their website, you either chose in-warranty, or you paid right there. what if it would have been covered, I would have been out an incident for no reason. So I went with an up-front error thinking they'd have reached out. Instead the result was "your watch is dead, no we won't help you. bye"
[doublepost=1473359264][/doublepost]
taken just now on FedEx.com
sorry I don't have an update.
I truthfully hope it's that simple yet the tech I spoke two, a level II support specialist said depot's decision is final and I have zero recourse. the device is modified and therefore not eligible for AppleCare.
However, it's not modified at all. That's why this is all so confusing. Besides, visiting an Apple Store might help show the employee the watch but they'd send it in anyway and it would suffer a similar fate due to the existing case notes showing "out of warranty"
Yeah hopefully you can talk to them and let them see what you are trying to say.
I just keep thinking "but Tim Cook wears his in the shower!"
Except people have swapped out their water-damaged AWs under the standard warranty if they fail to perform within the scope of the IPX7 water resistance rating (due to a manufacturing defect).
They're saying his AW is modified. Water damage doesn't really "modify" the AW (except of course to croak it). It'll be interesting to see how exactly it's "modified" when he gets it back.