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Good post, all true except:

As iPhone owners we don’t know a thing about anything Android so they could release a Huueii Galaxy whatever that could bake bread and we wouldn’t care.

Respectfully, you’re incorrect. Even in this forum filled with enthusiasts you have people who have no idea what Android is about (raises hand),


You were caught out in your “I know nothing about Android” once before, weren’t you? a quick search of your posting history shows you do know about Android and are just trolling with the “Huueii Galaxy” nonsense, aren’t you?

Why?


And why would we care if we can afford it? I decided to take a look at the supposedly best-in-class Galaxy Note 8 and I was shocked by what it couldn't do. Android has miles to go before it catches Apple.

Not to mention, every Android phone in existence is a direct clone of the iPhone.

Samsung copies Apple verbatim and somehow Samsung is the innovator? LOL. Not everyone on MR is 17 years old peeps.

Here's what I've been able to glean on the deficiencies of the flagship Note 8 from watching 7 minutes of video:

No Stereo Speakers - iPhone X has dual stereo speakers, sounds much better than 8's mono speaker.

No Two Tone LED Flash - X has technology that allows more of the background to show when flash lights the foreground.

No Taptic Engine - Note 8 doesn't have one, just has simple vibrations and not individual ones for different notifications.

No 3D Touch - 8 screen has no mid and deep pressure capability, so it lacks accessibility to app shortcuts.

Weak Apps - Android apps aren't updated frequently enough and there are too many devices to optimize for.

Slow Apps - Android apps launch slowly and run slower than iPhone, different devices = lack of optimization.

Limited Accessories - Too many Android devices so too many for third parties to keep up with.

No Retail Stores - Having 100s of retail stores means quick repairs, Android is nowhere and never will be.

Limited Updates - It can be several months between updates, security gets compromised.

No Longevity - Android phones made in 2014 are no longer supported with updates; Apple far longer.

Poor Resale Value - So many cheap Androids, very hard to sell in the aftermarket.

No Tap To Top - Android doesn't have the ability to tap the top bar and jump back up. Have to scroll and scroll...

No Physical Vibrate Switch - Have to go through menus, can't just quickly flip a side switch.

Can't Use One-Handed - 8 is too big to allow for one-handed usage, must have two hands on it.

Fingerprint Reader Hard To Reach - 8 put the scanner in a terrible location. Many complaints.

No Universal Messaging - Android doesn't have an iMessage equivalent, have to launch a third party app, often need many different apps to communicate to all your contacts.

No Universal Search - Android doesn't have a Spotlight equivalent, can't search all your content at once.

No Advanced Facial Recognition - Beyond unlocking the phone, Android doesn't use FR for passwords on websites or passwords in apps like iPhone X does.

No Backup Transfers - Unlike iPhone's one-click transfer of an entire phone's contents, Android has to be done manually and individually, takes forever.

No Advanced Keyboard Gestures - iPhone's keyboard can disappear and become a trackpad to move text, copy/paste, insert characters, and the 8 has nothing like this incredible timesaver.

Seriously? We're arguing with fans of Android whose claim to greatness is this Note 8 thing that can't do 90% of the things that actually matter day to day?
 
I appreciate you confirming that I'm anything-but 'average' however I help enough novice family members and I work with enough average people to know what's going on. If there was real outrage over a real problem it would have hit my radar in a major way. And, again, wealth has nothing to do with a perspective on technology.



You don't need to worry about me. I'm not the one looking to impeach Tim Cook because he chose to slow my phone by a few milliseconds to avoid it shutting down completely. What a crime. If only BMW would shut my car off when I was down to my last gallon of fuel, if only Boeing would cut the engines on a 777 entering bumpy air, what fantastic solutions those would be.



Where were they between the launch of iOS10.2 (December 12, 2016) and the high schoolers discovery (December 23, 2017)? This oh-so evil throttle....the Death Star fired its laser and.....and......and......it took a whole year for anyone to notice it? Hmm. Perhaps because it didn't affect anyone. Perhaps the only reason for the hysteria is the hysteria.



I actually don't know what points you make since all of your posts are personal criticisms of me. What is your stance? What is it that you want Apple to do beyond what they've already done to rectify a phony conspiracy that was so well planned by the top engineers in the world that it went unnoticed by the very people supposedly driven to Apple stores to be lied to by Geniuses and was left it in plain sight for a high school student to figure out?


What Apple need to do beyond what they have already done to rectify the problem? Free battery replacement is the starting point. Customer shouldn't pay for mistake Apple made.

Second, how about make this battery replacement process actually works for people. Like when customer book an appointment and not being told battery is out of stock
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You were caught out in your “I know nothing about Android” once before, weren’t you? a quick search of your posting history shows you do know about Android and are just trolling with the “Huueii Galaxy” nonsense, aren’t you?

Why?

LOL... I don't know. He seems to think Huueii Galaxy is something in existence.

Of course, we can take an Android armature teach us lesion on how Android is clone of iPhone and how iPhone is superior. What a joke.
 
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... If only BMW would shut my car off when I was down to my last gallon of fuel, if only Boeing would cut the engines on a 777 entering bumpy air, what fantastic solutions those would be....

I suspect Boeing would consider throttling the engines to 40% without telling the operators out of the question. ;)
 
You were caught out in your “I know nothing about Android” once before, weren’t you? a quick search of your posting history shows you do know about Android and are just trolling with the “Huueii Galaxy” nonsense, aren’t you?

Why?


LOL. Learned it all from a 9 minute YouTube video to answer a post in this forum. That’s the sum total of my understanding of anything Android.

I wish I hadn’t. I feel dirty.
 

LOL. Learned it all from a 9 minute YouTube video to answer a post in this forum. That’s the sum total of my understanding of anything Android.

I wish I hadn’t. I feel dirty.

So if I watch 9 minutes video about iPhone and talk **** about iPhone, you are OK?

LOL... You know next to nothing about Android, yet you are talking **** about Android.


I think you missed part two of this video
 
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Even if apple is doing the right thing which is I know it isn't, the throttling shouldn't effect the phones till at least 2 software updates/2 years. A good battery should/must hold at least 80% charge after 2 years and there shouldn't be any throttling till the 80% threshold is reached,

I don't know, man, my dad has a 6S that is almost 2 years old and no throttling in geekbench. It feels a bit slower due to iOS 11, sure. We have a year old 7 for app testing in the office that gets mistreated daily, I checked it and it's also not throttled.

Don't know what to tell you. The only throttling I've seen is on a friend's 3 year old 6. I somehow doubt your 7 is throttled, but hey, I don't know. Let's leave it at that.
 
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What Apple need to do beyond what they have already done to rectify the problem? Free battery replacement is the starting point. Customer shouldn't pay for mistake Apple made.

The phones affected are more than 2 years old and are out of warranty. OUT. OF. WARRANTY. Apple has ZERO responsibility for these old handsets.

Furthermore, the Terms & Conditions of iOS11 make it very clear that:

7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS
SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR
PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF
THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY
SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR
SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK
WITH ANY THIRD PARTY SOFTWARE

The fact that Apple was kind enough to give these used phone owners a $50 discount isn't enough? They are owed nothing. They bought a phone with a 2 year warranty. They hit the "AGREE" button when installilng iOS11. If an out of warranty iPhone doesn't play nicely with iOS11 that's on them, not Apple.

Apple is being extremely benevolent, to the point that I am getting annoyed at all these handouts to used iPhone owners when as I good Apple owner I just purchased 4 iPhone X's and an Apple Watch directly from Apple and they aren't giving me $50 per phone. Where is my gift? Where is my participation trophy for a victory I didn't earn?

Second, how about make this battery replacement process actually works for people. Like when customer book an appointment and not being told battery is out of stock

How does it work at a Hawaiie Galaxy store? Oh, that's right. There aren't any. Shaming Apple on the grounds of inferior customer service is so laughable it's almost sad, Apple has great stores filled with great associates and none of them have any ulterior motives. They aren't paid on commission. They don't have individual sales goals. The products sell themselves. They are merely there to serve.
 
The phones affected are more than 2 years old and are out of warranty. OUT. OF. WARRANTY. Apple has ZERO responsibility for these old handsets.

Furthermore, the Terms & Conditions of iOS11 make it very clear that:

7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS
SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR
PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF
THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY
SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR
SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK
WITH ANY THIRD PARTY SOFTWARE

The fact that Apple was kind enough to give these used phone owners a $50 discount isn't enough? They are owed nothing. They bought a phone with a 2 year warranty. They hit the "AGREE" button when installilng iOS11. If an out of warranty iPhone doesn't play nicely with iOS11 that's on them, not Apple.

Apple is being extremely benevolent, to the point that I am getting annoyed at all these handouts to used iPhone owners when as I good Apple owner I just purchased 4 iPhone X's and an Apple Watch directly from Apple and they aren't giving me $50 per phone. Where is my gift? Where is my participation trophy for a victory I didn't earn?



How does it work at a Hawaiie Galaxy store? Oh, that's right. There aren't any. Shaming Apple on the grounds of inferior customer service is so laughable it's almost sad, Apple has great stores filled with great associates and none of them have any ulterior motives. They aren't paid on commission. They don't have individual sales goals. The products sell themselves. They are merely there to serve.

LOL... Because my Huawei phone has such great quality, they never need to be serviced like iPhone. Even if there is problem, we can fix it cheap, unlike one needs spend 500 dollar just to fix iPhone X back glass.
 
Most of my posts in this thread are indeed direct responses to yours, and in the main you ignore them. I assume that this is because you recognise that you're wrong, but can't bear to admit it. That's your problem to deal with.
That is not the case at all and if you sense that I am ignoring some of your points it is not out of any motive other than I'm a busy person at work and answer the posts directed at me where time permits. If you have specific questions you want me to answer, fire away, I'll be happy to do so, I'm not trying to hide from anything.

Taking their phones to Apple, and being told that there was nothing wrong with them, that the batteries were fine, and that no they couldn't pay Apple to replace them. Will you please respond to this point?

Certainly. So a customer walks into a local Apple Store, they mention that their iPhone feels a little slow. A Genius plugs their handset into a diagnostic program that Apple has developed over the last decade using real data from hundreds of millions of iPhones with hundreds of millions of satisfied owners.

The result comes back, the customer is informed that their 2 year old iPhone is completely functional (true), the battery is at 82% of original strength (true), and that as a result if they want a new battery anyway they need to pay Apple for one.

What is wrong with this? The Apple warranty is 1 year and does not include batteries at all. The Apple Care+ warranty is for 2 years and does not include the batteries at all. In the example above, Apple tested the customers phone, determined that it's still got a decent battery, and either way it's not covered by the warranty so the customer can either spend the $79 (now $29) or not.

My stance, as you well know, is that this is a big deal and that consumers have been screwed due to total mismanagement of the situation on Apple's part. At no point have I demanded anything other than that you stop trying to shut down debate by declaring "it's all fine, shut up and run along now children".

How have consumers been screwed? Because they didn't read the warranty fully? Because they hit the "ACCEPT" button on iOS 11 before reading the Terms & Conditions? Apple has been very transparent that they make Power Management a high priority and that they manage this for their customers to optimize battery life. It's mentioned in almost every keynote. Battery life. Not "processor strength", not "Geekbench score", not "fastest phone on Planet Earth to launch the email app", not "the fastest multitasking handset known to man". Apple talks about its commitment to battery life.

What they did last year with Low Power Mode was greeted with much appreciation, my son and daughter leave it on all the time to max out their morning charges. The new Battery Management protocol introduced a year ago with iOS10.2 and Low Power Mode have helped millions of people have all day battery life they otherwise wouldn't have had. It's a good thing, not a bad thing. People who spend all day looking at Geekbench scores should buy a different handset. The iPhone is about battery life, not processing horsepower.
 
The result comes back, the customer is informed that their 2 year old iPhone is completely functional (true), the battery is at 82% of original strength (true), and that as a result if they want a new battery anyway they need to pay Apple for one.

What is wrong with this? The Apple warranty is 1 year and does not include batteries at all. The Apple Care+ warranty is for 2 years and does not include the batteries at all. In the example above, Apple tested the customers phone, determined that it's still got a decent battery, and either way it's not covered by the warranty so the customer can either spend the $79 (now $29) or not.
Slow down there bj. Customers were told their battery was fine and they couldn’t have a new one even if they said they would pay for it. You seem to be missing this point. Even though the phone is slow and the owner wants a new battery, Apple denies a new battery because their diagnostics tell them the battery is OK. So a customer who is willingly going to pay for a new battery is told they can’t have one. Where’s the rationale?
So said owner, who is denied a new battery, and is stuck with a slowed down phone, sucks it up and buys a new phone so they don’t have a slow one.
 
Slow down there bj. Customers were told their battery was fine and they couldn’t have a new one even if they said they would pay for it. You seem to be missing this point. Even though the phone is slow and the owner wants a new battery, Apple denies a new battery because their diagnostics tell them the battery is OK. So a customer who is willingly going to pay for a new battery is told they can’t have one. Where’s the rationale?
So said owner, who is denied a new battery, and is stuck with a slowed down phone, sucks it up and buys a new phone so they don’t have a slow one.

The rules before this whole phony controversy started were:

If you have Apple Care, the rule is that the battery will be replaced if it falls below 80% within 2 years of ownership (note that back in 2016 the rule used to be that it had to fall below 50% which is the industry standard).

If you have no Apple Care, the rule is that the battery will be replaced if it falls below 80% only within 1 year of ownership but are available to purchase for $79.

So who are these customers being told that they can't have a new battery even if they were willing to pay $79 for one? That's not Apple's policy. I recall there were people who had jailbroken iPhone's and/or those who had batteries that weren't OEM who were denied service by Apple Geniuses, but that's it.
 
The rules before this whole phony controversy started were:

If you have Apple Care, the rule is that the battery will be replaced if it falls below 80% within 2 years of ownership (note that back in 2016 the rule used to be that it had to fall below 50% which is the industry standard).

If you have no Apple Care, the rule is that the battery will be replaced if it falls below 80% only within 1 year of ownership but are available to purchase for $79.

So who are these customers being told that they can't have a new battery even if they were willing to pay $79 for one? That's not Apple's policy. I recall there were people who had jailbroken iPhone's and/or those who had batteries that weren't OEM who were denied service by Apple Geniuses, but that's it.

The issue is that those policies you mention don't match with the throttling Apple applies. Apple triggers throttling even before your battery falls below 80%. My battery for example had only 330 cycles and was above 80% and yet my phone was getting throttled.

Do you know exactly when Apple triggers the throttling? No one knows. There is nothing phony about this controversy, Apple is intentionally banning apps and developers from making apps in the app store that tell your battery health, why? Now all of a sudden Apple promises to give us back these battery tools. Why ban first, but now promise transparency?

Prior to the discovery that some reddit guy made by chance, if a customer went to Apple complaining their phone was slow and their battery health was about 80%, their genius bar tool would show iPhone and battery were all ok, and the apple genius would hide/omit the throttling detail, FOR ALMOST AN ENTIRE YEAR.

You have an entire year of people being misguided into thinking they had to buy a new iPhone.

Hell, I personally couldn't wait until a new iPhone SE would come out to buy it. Now that I know it was the battery, my phone is far more usable and I no longer have the urgency to buy a new one.

The issue is real, it's not phony, it's not handouts like you keep suggesting.
 
The issue is that those policies you mention don't match with the throttling Apple applies. Apple triggers throttling even before your battery falls below 80%. My battery for example had only 330 cycles and was above 80% and yet my phone was getting throttled.

I don't know where it says that the 80% threshold for getting a replacement battery is also the trigger for a throttle. The two thresholds are two different things. One metric (the 80%) is tied to a warranty and the other metric (an unknown %) is tied to the threat of a shutdown.

Do you know exactly when Apple triggers the throttling? No one knows.

You want to know why no one knows? Because I don't think there is one boilerplate answer.

There are thousands of variables in how you use your iPhone and how others do. Things like apps you've installed, apps with variable resource drain, background app refresh turned on/off, wi-fi on/off all day, Bluetooth on/off all day, widgets you have enabled, push vs. pull email, constant Snapchat notifications, operating temperature, operating humidity, proximity sensor use, lengthy ringtones, etc. etc. it's endless. No two iPhones are alike from a configuration standpoint.

So if you simply trust Apple as you always have, you can come to a logical conclusion that your specific iPhone is being throttled at 330 cycles and 82% because it needs to. Simple as that. No controversy. Your usage pattern and your configuration have triggered an algorithm designed to protect you and your iPhone from unexpected shutdowns.

There is nothing phony about this controversy, Apple is intentionally banning apps and developers from making apps in the app store that tell your battery health, why? Now all of a sudden Apple promises to give us back these battery tools. Why ban first, but now promise transparency?

Again, if you trust Apple as a good company trying to please its customers, perhaps it's because these battery apps aren't very accurate and are upsetting people needlessly. You know, like right now. Like some high school kid on reddit is doing to you.

Prior to the discovery that some reddit guy made by chance, if a customer went to Apple complaining their phone was slow and their battery health was about 80%, their genius bar tool would show iPhone and battery were all ok, and the apple genius would hide/omit the throttling detail, FOR ALMOST AN ENTIRE YEAR.

I don't see the difference between "throttling" and "power managing" which is what Apple has been doing for years on it's iPhone's stretching back a decade, deciding the delicate balance of performance vs. battery life. So that guy at the Genius Bar that you reference wouldn't get into that level of detail on the analysis, his job is to yes/no the battery replacement threshold of 80%. Power management is something we trust Apple to manage, no different than you trust BMW to give your car the proper automatic transmission shift points or provide the right mix of oxygen and fuel in the engine.

You have an entire year of people being misguided into thinking they had to buy a new iPhone.

No, you have an entire year of Apple quietly helping millions of owners of old iPhone's with tired batteries by extending their battery life! That has the exact OPPOSITE effect of what you are saying. If Apple were being evil, they'd let the batteries die and then have customers come in, be unwilling to wait a week for a battery transplant, and then they'd be ripe to buy a new iPhone on the spot.

Do you understand this? That Apple did the opposite of what a manipulative company would do? They did you a favor by prolonging your iPhone's usefulness and avoiding an expensive and time consuming procedure. Processor throttling? Who ever heard of such a thing outside this forum? You think my mom and the janitor at the high school give a crap about a few milliseconds of make-believe performance to the point that would drive them to the mall and demand a fix from Apple? It's not happening, it's completely unrealistic. But a dead iPhone that can't hold a charge? That's the ticket. That gets a new iPhone sold immediately. And Apple avoided that scenario a million times over through smart power management.

The issue is real, it's not phony, it's not handouts like you keep suggesting.

The issue is real for a tiny segment of the iPhone userbase who tweak their iPhone's, use skechy geekbench performance apps, and make themselves crazy over nothing.
 
The rules before this whole phony controversy started were:

If you have Apple Care, the rule is that the battery will be replaced if it falls below 80% within 2 years of ownership (note that back in 2016 the rule used to be that it had to fall below 50% which is the industry standard).

If you have no Apple Care, the rule is that the battery will be replaced if it falls below 80% only within 1 year of ownership but are available to purchase for $79.

So who are these customers being told that they can't have a new battery even if they were willing to pay $79 for one? That's not Apple's policy. I recall there were people who had jailbroken iPhone's and/or those who had batteries that weren't OEM who were denied service by Apple Geniuses, but that's it.

I am one of those customers. THAT WAS APPLE'S POLICY 9 months ago when we tried to get one replaced. We took one of our iPhone 6 in and Apple found the battery to be above 80% (looked like about 82-83% when I peeked at the test screen), and they absolutely would not replace the battery and sent us home to restore the phone in iTunes and set it up as new.

We brought it to Apple because of very short battery life and also noticeably slower performance, right before the end of the 2 year Apple Care warranty. Typically people expect that a phone will run out of juice in a shorter amount of time as the battery ages, like just getting 10 hours instead of 16 hours during the day. We never associated losing speed with a aging battery before this came out, because Apple kept that part a secret.

Restore and setup as new did nothing for the problem, so my son promptly bought an iPhone 7+ to replace it. He gave me his old iPhone 6 because in his words "it's toast". It sat for a month (now out of warranty) and then my daughter broke her iPhone 6, so I had Batteries+Bulbs install a new battery for $80, hoping it would work out for her. Problem solved. No more short battery life, and it was just as fast as when it was new.

Apple should have initially advised that a new battery might fix part or all of the problems because iOS 10.2 could be throttling the phone, even though it was above 80% and didn't meet the criteria for replacement, and they should have offered to do it for the $79 with the caveat that it might not fix the problem. If we were willing to get it done before it actually failed according to their diagnostics, that should have been our choice. We would have done that on the spot, and my son would have been happy with it for another year.

And it's well known that as recently as when they announced the $29 battery that Apple Stores were turning people away with batteries above 80%, until corporate sent the command down the line to just do it anyway.

That particular iPhone 6 is still with my daughter, and thankfully with the new battery it's running fast enough with iOS 11.2.2 to keep her happy. But she's not very demanding and was pretty happy with her old 5s on 10.3.3 temporarily for a couple of weeks until I could get a new battery installed in the 6 and restore her backup onto it.
[doublepost=1516077044][/doublepost]PS: The point being - Apple's criteria for throttling was sooner than the 80% criteria for replacement, and yet they didn't tell anyone that the throttling could be solved with a new battery, even if the battery hadn't actually failed. And they should have allowed us to buy a new battery from them, instead of being forced to go to a 3rd party for one. This policy has been changed now, but thousands of us suffered under the old policy.
 
This has nothing to do with slowing down “all” phones. This has to do with phones with aged batteries.
All iPhones will throttle at some point at a random wear level. It can bet at 87% or at 60%.

Your claim iOS updates slow a phone down doesn’t hold water.
Benchmarks and videos have shown the slowdown. You can of course argue they don’t compare Final vs Final iOS version but then show me a single real world use case benchmark which shows speeds have been maintained.

The credibility of that article is in question because despite their extensive testing across thousands of iPhones they did not find a single phone which throttled unlike Geekbench.

In my opinion that report has been paid for.

Define longevity. My 6s will easily last 4 years if I don’t accidentally damage it.

My definition of longetivity. Zero slowdown and zero excess battery drain over the years and no throttling.
 
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I am one of those customers. THAT WAS APPLE'S POLICY 9 months ago when we tried to get one replaced. We took one of our iPhone 6 in and Apple found the battery to be above 80% (looked like about 82-83% when I peeked at the test screen), and they absolutely would not replace the battery and sent us home to restore the phone in iTunes and set it up as new.

We brought it to Apple because of very short battery life and also noticeably slower performance, right before the end of the 2 year Apple Care warranty. Typically people expect that a phone will run out of juice in a shorter amount of time as the battery ages, like just getting 10 hours instead of 16 hours during the day. We never associated losing speed with a aging battery before this came out, because Apple kept that part a secret.

Restore and setup as new did nothing for the problem, so my son promptly bought an iPhone 7+ to replace it. He gave me his old iPhone 6 because in his words "it's toast". It sat for a month (now out of warranty) and then my daughter broke her iPhone 6, so I had Batteries+Bulbs install a new battery for $80, hoping it would work out for her. Problem solved. No more short battery life, and it was just as fast as when it was new.

Apple should have initially advised that a new battery might fix part or all of the problems because iOS 10.2 could be throttling the phone, even though it was above 80% and didn't meet the criteria for replacement, and they should have offered to do it for the $79 with the caveat that it might not fix the problem. If we were willing to get it done before it actually failed according to their diagnostics, that should have been our choice. We would have done that on the spot, and my son would have been happy with it for another year.

And it's well known that as recently as when they announced the $29 battery that Apple Stores were turning people away with batteries above 80%, until corporate sent the command down the line to just do it anyway.

That particular iPhone 6 is still with my daughter, and thankfully with the new battery it's running fast enough with iOS 11.2.2 to keep her happy. But she's not very demanding and was pretty happy with her old 5s on 10.3.3 temporarily for a couple of weeks until I could get a new battery installed in the 6 and restore her backup onto it.
[doublepost=1516077044][/doublepost]PS: The point being - Apple's criteria for throttling was sooner than the 80% criteria for replacement, and yet they didn't tell anyone that the throttling could be solved with a new battery, even if the battery hadn't actually failed. And they should have allowed us to buy a new battery from them, instead of being forced to go to a 3rd party for one. This policy has been changed now, but thousands of us suffered under the old policy.

Awful story, I’m so sorry you and your son were put through that.

From all that I have read in Apple’s own documentation on the matter, their policy was to either offer you a free battery replacement if under 80%, on Apple Care, and within two years of purchase, or offer you the option of a $79 out-of-pocket battery replacement. You should have not been denied this. Perhaps it was a rogue, uninformed Genius giving you the runaround. But to my understanding it was not Apple policy.
 
On a slightly unrelated post, not about throttling but about iOS 11 slowdown, and something that I put in here a little while ago - my particular iPhone 6 was fine on iOS 10.3.3 as soon as I installed a new battery last summer. But the UI got extremely laggy on iOS 11 despite benchmarks showing that it wasn't throttled. iOS launch times had tripled or quadrupled vs iOS 10!

I'd posted that I wiped and restored the phone to factory, and restored two different backups from working iPhones several times with no help in launch times and lag. But after updating my daughter's iPhone 6 last week to 11.2.2 (with new battery) hers didn't get slower like my 6 did, so as others have mentioned it was likely something corrupted after my backups were restored.

Tonight, doing a RESET ALL SETTINGS fixed it for the most part. I then went through and manually set all my settings back to the way I had them before. Then I quit all apps and rebooted, and I tested the built-in app launch times vs the times I'd recorded and posted here a few weeks ago.

The TL;DR version - Basically, after iOS 11 upgrade I'd found that the launch time for most built-in apps went from 1-2 seconds to 3-8 seconds, with Safari and TV taking 17-22 seconds. But after "reset all settings", now most built-in apps launch in 1-3 seconds again, with the App and iTunes Stores and Safari taking 4-6 seconds, or TV that takes 12 (instead of 20). This is much better, and launching an app that's already loaded is even faster in some cases.

Below are the previous launch times that I posted here before, and then the new launch time after the Reset All Settings:


7 seconds to load Contacts drops to 1 second
3 seconds to load Calendar drops to 1 second
6 seconds to load or Maps drops to 3 seconds
5 seconds to load for Photos drops to 3 seconds
4 seconds to load for Settings drops to 2 seconds
7 seconds to load for Notes drops to 2 seconds
6 seconds to load Reminders drops to 2 seconds
20 seconds to load TV drops to 12 seconds to have it list my library upon opening
8 seconds to load Music drops to 4 seconds to have it list my library upon loading
5 seconds for FaceTime to open drops to 2 seconds to have it show my list of audio calls
3 seconds to load Camera drops to 2 seconds
3 seconds to load Messages drops to 2 seconds
3 seconds to load Mail drops to 2 seconds
8 seconds to finish loading App Store drops to 4 seconds
8 seconds to finish loading iTunes store drops to 6 seconds
17 seconds for Safari to open and start to start loading Macrumors.com drops to 3 seconds
22 seconds before Safari is done loading Macrumors.com" drops to 6 seconds

I then relaunched all the apps in the same order, without force quitting, to see how much faster they launch when already loaded into RAM:

1 seconds to load Contacts (0 seconds faster)
1 seconds to load Calendar (0 seconds faster)
3 seconds to load or Maps (0 seconds faster)
2 seconds to load for Photos (1 seconds faster)
2 seconds to load for Settings (0 seconds faster)
1 seconds to load for Notes (4 seconds faster)
2 seconds to load Reminders (3 seconds faster)
12 seconds to load TV and have it list my library upon opening (0 seconds faster)
1 seconds to load Music and have it list my library upon loading (3 seconds faster)
1 seconds for FaceTime to open and show my list of audio calls (1 seconds faster)
1 seconds to load Camera (1 seconds faster)
2 seconds to load Messages (0 seconds faster)
1 seconds to load Mail (1 seconds faster)
3 seconds to finish loading App Store (1 seconds faster)
1 seconds to finish loading iTunes store (5 seconds faster)
1 seconds for Safari to open and start to start loading Macrumors.com (2 seconds faster)
1 seconds before Safari is done loading Macrumors.com (6 seconds faster)

IF NOT FORCE QUIT, ALMOST ALL APPS LOAD IN 1-2 SECONDS NOW, except for Maps and App Store at 3 seconds, and TV at 12.
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Awful story, I’m so sorry you and your son were put through that.

From all that I have read in Apple’s own documentation on the matter, their policy was to either offer you a free battery replacement if under 80%, on Apple Care, and within two years of purchase, or offer you the option of a $79 out-of-pocket battery replacement. You should have not been denied this. Perhaps it was a rogue, uninformed Genius giving you the runaround. But to my understanding it was not Apple policy.

Thanks. Although I'd be curious to know what you think about the several online articles just 2-3 weeks ago, that spoke of Apple Stores still turning away battery replacement requests when they didn't meet the 80% depletion criteria for replacement, where apple had to step in and tell the stores to go ahead and replace any battery that the customer wished to pay for. That was within the past month they were still denying people a paid battery replacement.
 
That is not the case at all and if you sense that I am ignoring some of your points it is not out of any motive other than I'm a busy person at work and answer the posts directed at me where time permits. If you have specific questions you want me to answer, fire away, I'll be happy to do so, I'm not trying to hide from anything.

I don't believe that for a second.

I'm not going to waste my time going back and finding the things that you ignored, only for you to ignore them all over again.

Certainly. So a customer walks into a local Apple Store, they mention that their iPhone feels a little slow. A Genius plugs their handset into a diagnostic program that Apple has developed over the last decade using real data from hundreds of millions of iPhones with hundreds of millions of satisfied owners.

The result comes back, the customer is informed that their 2 year old iPhone is completely functional (true), the battery is at 82% of original strength (true), and that as a result if they want a new battery anyway they need to pay Apple for one.

What is wrong with this? The Apple warranty is 1 year and does not include batteries at all. The Apple Care+ warranty is for 2 years and does not include the batteries at all. In the example above, Apple tested the customers phone, determined that it's still got a decent battery, and either way it's not covered by the warranty so the customer can either spend the $79 (now $29) or not.

The diagnostic used different metrics to the throttling code. If it determined that their battery was fine when it clearly wasn't, it wasn't a good enough diagnostic.

They weren't offered the option to spend the $79, and were indeed denied that option upon request.

Both of these were wrong.

How have consumers been screwed? Because they didn't read the warranty fully? Because they hit the "ACCEPT" button on iOS 11 before reading the Terms & Conditions? Apple has been very transparent that they make Power Management a high priority and that they manage this for their customers to optimize battery life. It's mentioned in almost every keynote. Battery life. Not "processor strength", not "Geekbench score", not "fastest phone on Planet Earth to launch the email app", not "the fastest multitasking handset known to man". Apple talks about its commitment to battery life.

What they did last year with Low Power Mode was greeted with much appreciation, my son and daughter leave it on all the time to max out their morning charges. The new Battery Management protocol introduced a year ago with iOS10.2 and Low Power Mode have helped millions of people have all day battery life they otherwise wouldn't have had. It's a good thing, not a bad thing. People who spend all day looking at Geekbench scores should buy a different handset. The iPhone is about battery life, not processing horsepower.

The ones who have purchased new iPhones on the back of the example above.

Terms and conditions on that scale in a consumer device mean pretty much nothing and you know it. They offer very little legal protection to Apple, and for good reason.

I've said time and again that I support the throttling. Stop arguing as though my position is the opposite. It makes you look stupid.

Your "point" about how the iPhone is now apparently "about battery life" is total ********* and yet another example of you attempting to derail the discussion into a different one, to avoid accepting that you might just have been wrong about something. Stop it.

Awful story, I’m so sorry you and your son were put through that.

From all that I have read in Apple’s own documentation on the matter, their policy was to either offer you a free battery replacement if under 80%, on Apple Care, and within two years of purchase, or offer you the option of a $79 out-of-pocket battery replacement. You should have not been denied this. Perhaps it was a rogue, uninformed Genius giving you the runaround. But to my understanding it was not Apple policy.

This is the icing on the cake. What a load of bollocks.
 
Awful story, I’m so sorry you and your son were put through that.

From all that I have read in Apple’s own documentation on the matter, their policy was to either offer you a free battery replacement if under 80%, on Apple Care, and within two years of purchase, or offer you the option of a $79 out-of-pocket battery replacement. You should have not been denied this. Perhaps it was a rogue, uninformed Genius giving you the runaround. But to my understanding it was not Apple policy.

Or perhaps it is up to them and is not policy like you are suggesting. It must have been fun hearing your thoughts on Antennagate before and after they redesigned the antenna.
 
So to add to iPhone battery-gate, they also refuse to replace batteries in an AppleWatch too, even with quite poor battery life after setting up as new and the customer is willing to pay (despite being 18 months into the 2 year AC+ warranty) because the battery is over 80%.

We dropped my wife’s 38mm AW S1 off at Apple 2 days ago and after telling my story to the Genius they agreed something didn’t sound right and sent it to the depot, whereupon the depot is sending it back today untouched.

We’ve exhausted all efforts to get it to last a full day unless my wife simply doesn’t touch the watch for any reason, and she doesn’t even tag a 2 mile fast walk. She typically doesn't answer texts or make calls with he watch, but will glance at notifications and then grab her phone to act on them. She only uses it for quick glance notifications of texts and VIP emails, and activity tracking, and has almost no apps installed.

But a 3 hour fairly gentle bike ride will totally kill the battery with under 8 hours off of the charger, but when it was new she’d still have 20% left after a 16 hour day and a 3 hour bike ride.

THEY WOULD NOT FREAKING TAKE OUR MONEY TO CHANGE THE BATTERY.

We’re not worried about babying it anymore, because if she falls off her bike and breaks it they’ll replace it for $49... The cost to replace her would be much higher.
 
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Thanks. Although I'd be curious to know what you think about the several online articles just 2-3 weeks ago, that spoke of Apple Stores still turning away battery replacement requests when they didn't meet the 80% depletion criteria for replacement, where apple had to step in and tell the stores to go ahead and replace any battery that the customer wished to pay for. That was within the past month they were still denying people a paid battery replacement.

My understanding is that Apple turned away people at 80%+ with AppleCare looking for free replacement batteries under warranty. That all who wanted to pay for a voluntary service to get a new Apple OEM battery were free to do so for $79. That is Apple's written, published policy. If a few rogue Geniuses were making up their own rules that's terrible, but you can't blame Apple corporate.

I then suspect that when the $29 deal with no 80% threshold became available that Apple simply ran out of batteries and thus the wait times.
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Or perhaps it is up to them and is not policy like you are suggesting. It must have been fun hearing your thoughts on Antennagate before and after they redesigned the antenna.

Apple is a multi-billion dollar company that adheres to rules set forth by multiple bureaus in 100 countries. They have an army of lawyers and compliance officers making sure that there is fairness in the workplace and that published policies and warranties are upheld. What it seems we are hearing are a few people out of hundreds of millions of people who were given misinformation from uninformed Geniuses in certain stores. It happens. Employees make mistakes or are not trained properly. It's not a consipiracy.

There was nothing wrong with the iPhone 4 antenna. There was something very wrong with some bloggers looking to make a buck on YouTube by gripping the thing like a gorilla. I am smart enough to know that my BMW's doors could crush my finger if I place it just right in the door jamb. So I don't place my finger in the door jamb.
 
My understanding is that Apple turned away people at 80%+ with AppleCare looking for free replacement batteries under warranty. That all who wanted to pay for a voluntary service to get a new Apple OEM battery were free to do so for $79. That is Apple's written, published policy. If a few rogue Geniuses were making up their own rules that's terrible, but you can't blame Apple corporate.

I then suspect that when the $29 deal with no 80% threshold became available that Apple simply ran out of batteries and thus the wait times.
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Apple is a multi-billion dollar company that adheres to rules set forth by multiple bureaus in 100 countries. They have an army of lawyers and compliance officers making sure that there is fairness in the workplace and that published policies and warranties are upheld. What it seems we are hearing are a few people out of hundreds of millions of people who were given misinformation from uninformed Geniuses in certain stores. It happens. Employees make mistakes or are not trained properly. It's not a consipiracy.

There was nothing wrong with the iPhone 4 antenna. There was something very wrong with some bloggers looking to make a buck on YouTube by gripping the thing like a gorilla. I am smart enough to know that my BMW's doors could crush my finger if I place it just right in the door jamb. So I don't place my finger in the door jamb.

Well, to address your points, last spring we indeed did offer to pay for an iPhone 6 battery when ours was at 82-83% and were told to go home to wipe and restore as new.

And many people who were turned away for a $29 battery at above 80% last month were turned away before Apple ran out of batteries, they simply didn't want to replace them until corporate came down on them.
 
Just called my local official Apple Dealer (next Apple Store is 2 hours away). They expect iPhone 6 batteries to arrive in 2-4 weeks and since they don't know how many they're getting, even getting one of these is luck based. That tells me a lot of people are taking apple up on their discounted battery replacement offer.
Unfortunately for me my iPhone 6 throttles like crazy when using CPU intensive task (which happens a lot as I still play PoGo regularly).
They should as the very least dial down the aggressiveness of the power management until they're able to supply enough replacement batteries. And yes I think even the $29 is too much since it is a purchase I wouldn't have made, if apple didn't make my phone nearly unusable in certain tasks.
 
Well, to address your points, last spring we indeed did offer to pay for an iPhone 6 battery when ours was at 82-83% and were told to go home to wipe and restore as new.

And many people who were turned away for a $29 battery at above 80% last month were turned away before Apple ran out of batteries, they simply didn't want to replace them until corporate came down on them.

That’s just wrong, you never should have been treated that way. Apple should come down hard on the rogue Genius Bar managers who didn’t follow Apple’s corporate policies on the matter.
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Just called my local official Apple Dealer (next Apple Store is 2 hours away). They expect iPhone 6 batteries to arrive in 2-4 weeks and since they don't know how many they're getting, even getting one of these is luck based. That tells me a lot of people are taking apple up on their discounted battery replacement offer.
Unfortunately for me my iPhone 6 throttles like crazy when using CPU intensive task (which happens a lot as I still play PoGo regularly).
They should as the very least dial down the aggressiveness of the power management until they're able to supply enough replacement batteries. And yes I think even the $29 is too much since it is a purchase I wouldn't have made, if apple didn't make my phone nearly unusable in certain tasks.

Since you are already out of warranty and credible battery replacement companies such as iFixit are matching the $29 price, you should consider that option instead of waiting a month for Apple.
 
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