The ticket machines work with Apple Pay. Not sure about >£30 though if your buying a season ticket etc. But my wife bought a ticket the other day and paid with her watch no problem. If only we had could tap in and out with our phones like TfL too.
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Apple Pay Apple Pay in the UK
- Thread starter RDowson
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No daily cap on the buses no but the Nexus smartcard does on Metro; its just a stored value card on buses. The Metro ticket machines take contactless but don’t advertise that Apple Pay is possible.
TfL have the advantage that all buses in their area are regulated & so they dictate what the bus companies can & can’t do. No one outside London has the same power yet. The buses bill going through Parliament might change that but the bus companies will fight tooth & nail to keep their independence.
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Don't very often use the bus but if I could use Apple Pay I might make more of a concerted effort TBH.
The same goes with train travel; if you could purchase your ticket on iPhone and when travelling authenticate it at the barriers when tapping in/out.
The same goes with train travel; if you could purchase your ticket on iPhone and when travelling authenticate it at the barriers when tapping in/out.
Many of the train companies do offer apps with mobile ticketing although its not universal yet. Most offer it for their own tickets - usually a ticket comes with a QR code as that's what the on-board staff and the barriers are set up to scan
I had that option via the Trainline app back in December (Birmingham New Street to London Euston, I think) but never got around to using it.
Avoid using Trainline if you can. They charge various fees for tickets. Train companies can sell any ticket available nationally, not just for their own services and will not charge any fees on top. That said, as I mentioned before, mobile ticketing is often limited to a company’s own tickets
Oh I know they charge fees (unless it's on the day of travel)-it's just that sometimes I've booked train tickets on my phone and it's easier to use Apple Pay that's all.
I was filling up my tank at Morrisons last night. Didn't have my wallet so I stopped short of £30 and paid with Apple Pay on my phone. Asked the cashier if they still had the £30 cap on for mobile payments and she paused for a moment and thought about it and said "We don't actually. They've took the cap off for Apple Pay just recently I think!". So next time I shall fill up for more than £30 and test it out. I'll make sure I have my wallet just in case though!
EDIT: So after looking at recent tweets from Morrisons I don't have high hopes. They're still saying there's a £30 limit.
EDIT: So after looking at recent tweets from Morrisons I don't have high hopes. They're still saying there's a £30 limit.
I think the only way to know for sure is to try it. Twitter teams, in my experience, are last to know what the situation is when it comes to Apple Pay.
I was going to say the same thing - the staff on the forecourt are more likely to be up to speed than the social media team
That was the case with my local Esso. I was paying and noticed the machine was displaying "tap or insert" or words to the effect even though the amount was £55. So I just tried it. Since then I always use apple pay there.
Hey; I don't post on here too much - but I'm the guy who basically emails all of the executives asking when their payment systems will be modernised in the form of A) Firstly accepting contactless if still that far behind & B) Enabling their terminals to accept limitless CDCVM for the likes of Apple Pay or Android Pay.
I've emailed or in some cases called everyone from Arcadia Group to Tesco; and still have loads more to chase. I've mostly had success in persuading local businesses to enable higher limit payments or upgrading their EPOS terminals.
Thought I'd post some of the response I've had from the larger companies either from the CEO's themselves in some cases, their executive team or fobbed back down to CS teams; as might be beneficial for lead time of Apple Pay or acknowledgement of the 'we're not investing' attitude.
Responses from 'this is our ETA' to 'Not something we care about'...you can only guess the stores I no longer use
& very much hope they go down the route of Comet or Woolworths; a store that can not invest or innovate can not compete.
Tesco's -
"It's disappointing the limit we have set for contactless device payment in our stores is inconvenient for you. I realise this must be frustrating.
As you are aware, our contactless payment of all varieties is restricted to values of less than £30.00. Although there is no national limit, we made the decision to set it the same as contactless card payments.
At the moment we are currently trialling a higher value in two of our stores in Welwyn Garden City. We are planning to extend this to more stores later in the year with an aim to have all stores enabled next year. The exact details and payment limits are yet to be finalised.
We also have our PayQwiq, and this works slightly differently than contactless payment where the limit is £250. This can be downloaded on to your device and can be used for higher payments, which will hopefully be more convenient for you. This can be used on any of our tills in store by scanning the QR code within the app on the checkout scanner to collect Clubcard points and complete payment.
I know this isn't your preferred method of payment but hopefully it is suitable until our trials are complete.
Thank you again for taking the time to contact our Chief Executive's office, and please don't hesitate to get in touch if I can be of any further assistance."
Shall we say; I politely laughed at the PayQwiq part :')
PC World -
"Thank you for your email. Please accept my apologies for the delay in this response. I would have liked to have discussed this further over the telephone, however, it was not possible to locate a contact number for you.
We do not currently have any details about contactless payment provisions in our stores and regret that we are unable to provide further information at this time. Should this become available in our branches, details will be available at the point of sale and our branch staff will also be able to advise you further.
Please accept my apologies that I am unable to assist you further on this occasion"
Dixons Carphone (Carphone Warehouse) -
"Thank you for your email addressed for the attention of our Chief Executive Officer. As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.
Having looked into this matter, at this time, the majority of our customers make purchases that are over the contactless limit of £30.00. Due to this, we feel that it is not currently viable at this time. Of course, this is something that is being constantly reviewed and I thank you for your feedback.
I hope this has answered your query and apologise or any disappointment caused."
& (after advising of Mobile payment methods)
"Thank you for your email and the information regarding ApplePay and Android Pay.
While your comments have been noted, I can assure you that regardless of the method of payment we, as a business choose to employ, DixonsCarphone is commited to providing the best products with the latest technology, currently available, to all our customers,
Should a decision be made to implement Contactless Payment in our stores, then the Point of Sale equipment will be upgraded accordingly. As with any business decision, these remain internal to the company for which we have no obligation to provide information about or discuss with a third party."
Asda - Awaiting Response -
"Thank you for contacting me regarding contactless payments. Your email has been passed to me as a member of our CEO's Executive Relations Team.
I am sorry that you feel the current limit of £30 for these type of transactions is insufficient. I do hope this hasn't caused you inconvenience.
I have asked the team who deal with this side of the business for a response to your query. Please may I ask for your kind patience while I await a response, this may take a few days."
Debenhams -
"I am sorry to inform you that we are currently not using any such systems for payment.
However, once such systems are installed we will publish the new mode of payment at Debenhams.
I hope this information is of some assistance."
South West Trains -
"We currently accept the following forms of contactless payment for journeys within the London Travelcard area, these include : CPAY, Apple Pay and BPAY.
For journeys outside of the London Travelcard area, contactless payment is being rolled out across the network on our self service ticket machines and is limited to journeys under £30"
Thank you again for contacting South West Trains.
John Lewis -
"Thank you for responding so promptly to my recent email.
I would like to take this opportunity to thank you for your comments. I can confirm John Lewis is currently looking into implementing more updated forms of payment which will be convenient for our customers. As such Apple Pay/Android Pay is something we are looking into, however no final decision has been made yet. I have passed your feedback on to the relevant department and it will be taken into account when discussions of this nature are taking place.
Additionally, I would like to thank you for taking the time to bring these issues to our attention as it is only with continuous feedback from our customers that we are able to enhance our overall customer service going forward.
Should you wish to discuss matters further please do not hesitate to contact me either by email or telephone, on the number provided below."
GWR -
"I do appreciate your concerns with our Ticket Vending Machines and I agree they play an integral role in the daily commute of many people across our network. As a business we are acutely aware of the need to upgrade or replace the existing machines, and of course any new ones recently installed, and any future ones, have the functionality we know is needed to keep up with the advancing technologies of the industry.
These new additions include the new 6 Smart wall machines at Paddington together with those at Trowbridge and Exeter St. Thomas. These can accept the new polymer notes and are Contactless enabled.
Of the existing old machines, we have two types in service across our network and our contracts with both machine suppliers is under review.
The oldest machines are “Shere Worldline” machines and given their age we are unable to upgrade them to work with the necessary technology for the notes, coins, and contactless function. The tender process in place for the replacement of these machines, with a completion date for replacement currently set at December 2017.
The other machine type (Scheidt & Bachmann) can be upgraded and this will allow them to have the necessary technology installed to accept the new notes and coins, in addition to enabling contactless functionality. The delivery of these upgrades will commence in January next year and should take around 4 months to complete on our fleet of 150 S & B machines.
In addition to the above we are currently reviewing Retailing and Methods of Payment requirements going forward. Consideration has to be given to the decline in the acceptance of money in these machines, coupled with continued vandalism, which has meant we have had to turn off cash acceptance to preserve the machine in service.
I appreciate this is perhaps not the answer you were hoping for but I do hope I have been able to give you reassurances that this is on our radar and plans are in place to improve customer experience in this area.
Thank you again for escalating your concerns."
I've emailed or in some cases called everyone from Arcadia Group to Tesco; and still have loads more to chase. I've mostly had success in persuading local businesses to enable higher limit payments or upgrading their EPOS terminals.
Thought I'd post some of the response I've had from the larger companies either from the CEO's themselves in some cases, their executive team or fobbed back down to CS teams; as might be beneficial for lead time of Apple Pay or acknowledgement of the 'we're not investing' attitude.
Responses from 'this is our ETA' to 'Not something we care about'...you can only guess the stores I no longer use
& very much hope they go down the route of Comet or Woolworths; a store that can not invest or innovate can not compete.Tesco's -
"It's disappointing the limit we have set for contactless device payment in our stores is inconvenient for you. I realise this must be frustrating.
As you are aware, our contactless payment of all varieties is restricted to values of less than £30.00. Although there is no national limit, we made the decision to set it the same as contactless card payments.
At the moment we are currently trialling a higher value in two of our stores in Welwyn Garden City. We are planning to extend this to more stores later in the year with an aim to have all stores enabled next year. The exact details and payment limits are yet to be finalised.
We also have our PayQwiq, and this works slightly differently than contactless payment where the limit is £250. This can be downloaded on to your device and can be used for higher payments, which will hopefully be more convenient for you. This can be used on any of our tills in store by scanning the QR code within the app on the checkout scanner to collect Clubcard points and complete payment.
I know this isn't your preferred method of payment but hopefully it is suitable until our trials are complete.
Thank you again for taking the time to contact our Chief Executive's office, and please don't hesitate to get in touch if I can be of any further assistance."
Shall we say; I politely laughed at the PayQwiq part :')
PC World -
"Thank you for your email. Please accept my apologies for the delay in this response. I would have liked to have discussed this further over the telephone, however, it was not possible to locate a contact number for you.
We do not currently have any details about contactless payment provisions in our stores and regret that we are unable to provide further information at this time. Should this become available in our branches, details will be available at the point of sale and our branch staff will also be able to advise you further.
Please accept my apologies that I am unable to assist you further on this occasion"
Dixons Carphone (Carphone Warehouse) -
"Thank you for your email addressed for the attention of our Chief Executive Officer. As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.
Having looked into this matter, at this time, the majority of our customers make purchases that are over the contactless limit of £30.00. Due to this, we feel that it is not currently viable at this time. Of course, this is something that is being constantly reviewed and I thank you for your feedback.
I hope this has answered your query and apologise or any disappointment caused."
& (after advising of Mobile payment methods)
"Thank you for your email and the information regarding ApplePay and Android Pay.
While your comments have been noted, I can assure you that regardless of the method of payment we, as a business choose to employ, DixonsCarphone is commited to providing the best products with the latest technology, currently available, to all our customers,
Should a decision be made to implement Contactless Payment in our stores, then the Point of Sale equipment will be upgraded accordingly. As with any business decision, these remain internal to the company for which we have no obligation to provide information about or discuss with a third party."
Asda - Awaiting Response -
"Thank you for contacting me regarding contactless payments. Your email has been passed to me as a member of our CEO's Executive Relations Team.
I am sorry that you feel the current limit of £30 for these type of transactions is insufficient. I do hope this hasn't caused you inconvenience.
I have asked the team who deal with this side of the business for a response to your query. Please may I ask for your kind patience while I await a response, this may take a few days."
Debenhams -
"I am sorry to inform you that we are currently not using any such systems for payment.
However, once such systems are installed we will publish the new mode of payment at Debenhams.
I hope this information is of some assistance."
South West Trains -
"We currently accept the following forms of contactless payment for journeys within the London Travelcard area, these include : CPAY, Apple Pay and BPAY.
For journeys outside of the London Travelcard area, contactless payment is being rolled out across the network on our self service ticket machines and is limited to journeys under £30"
Thank you again for contacting South West Trains.
John Lewis -
"Thank you for responding so promptly to my recent email.
I would like to take this opportunity to thank you for your comments. I can confirm John Lewis is currently looking into implementing more updated forms of payment which will be convenient for our customers. As such Apple Pay/Android Pay is something we are looking into, however no final decision has been made yet. I have passed your feedback on to the relevant department and it will be taken into account when discussions of this nature are taking place.
Additionally, I would like to thank you for taking the time to bring these issues to our attention as it is only with continuous feedback from our customers that we are able to enhance our overall customer service going forward.
Should you wish to discuss matters further please do not hesitate to contact me either by email or telephone, on the number provided below."
GWR -
"I do appreciate your concerns with our Ticket Vending Machines and I agree they play an integral role in the daily commute of many people across our network. As a business we are acutely aware of the need to upgrade or replace the existing machines, and of course any new ones recently installed, and any future ones, have the functionality we know is needed to keep up with the advancing technologies of the industry.
These new additions include the new 6 Smart wall machines at Paddington together with those at Trowbridge and Exeter St. Thomas. These can accept the new polymer notes and are Contactless enabled.
Of the existing old machines, we have two types in service across our network and our contracts with both machine suppliers is under review.
The oldest machines are “Shere Worldline” machines and given their age we are unable to upgrade them to work with the necessary technology for the notes, coins, and contactless function. The tender process in place for the replacement of these machines, with a completion date for replacement currently set at December 2017.
The other machine type (Scheidt & Bachmann) can be upgraded and this will allow them to have the necessary technology installed to accept the new notes and coins, in addition to enabling contactless functionality. The delivery of these upgrades will commence in January next year and should take around 4 months to complete on our fleet of 150 S & B machines.
In addition to the above we are currently reviewing Retailing and Methods of Payment requirements going forward. Consideration has to be given to the decline in the acceptance of money in these machines, coupled with continued vandalism, which has meant we have had to turn off cash acceptance to preserve the machine in service.
I appreciate this is perhaps not the answer you were hoping for but I do hope I have been able to give you reassurances that this is on our radar and plans are in place to improve customer experience in this area.
Thank you again for escalating your concerns."
Hey; I don't post on here too much - but I'm the guy who basically emails all of the executives asking when their payment systems will be modernised in the form of A) Firstly accepting contactless if still that far behind & B) Enabling their terminals to accept limitless CDCVM for the likes of Apple Pay or Android Pay.
I've emailed or in some cases called everyone from Arcadia Group to Tesco; and still have loads more to chase. I've mostly had success in persuading local businesses to enable higher limit payments or upgrading their EPOS terminals.
Thought I'd post some of the response I've had from the larger companies either from the CEO's themselves in some cases, their executive team or fobbed back down to CS teams; as might be beneficial for lead time of Apple Pay or acknowledgement of the 'we're not investing' attitude.
Responses from 'this is our ETA' to 'Not something we care about'...you can only guess the stores I no longer use
Tesco's -
"It's disappointing the limit we have set for contactless device payment in our stores is inconvenient for you. I realise this must be frustrating.
As you are aware, our contactless payment of all varieties is restricted to values of less than £30.00. Although there is no national limit, we made the decision to set it the same as contactless card payments.
At the moment we are currently trialling a higher value in two of our stores in Welwyn Garden City. We are planning to extend this to more stores later in the year with an aim to have all stores enabled next year. The exact details and payment limits are yet to be finalised.
We also have our PayQwiq, and this works slightly differently than contactless payment where the limit is £250. This can be downloaded on to your device and can be used for higher payments, which will hopefully be more convenient for you. This can be used on any of our tills in store by scanning the QR code within the app on the checkout scanner to collect Clubcard points and complete payment.
I know this isn't your preferred method of payment but hopefully it is suitable until our trials are complete.
Thank you again for taking the time to contact our Chief Executive's office, and please don't hesitate to get in touch if I can be of any further assistance."
Shall we say; I politely laughed at the PayQwiq part :')
PC World -
"Thank you for your email. Please accept my apologies for the delay in this response. I would have liked to have discussed this further over the telephone, however, it was not possible to locate a contact number for you.
We do not currently have any details about contactless payment provisions in our stores and regret that we are unable to provide further information at this time. Should this become available in our branches, details will be available at the point of sale and our branch staff will also be able to advise you further.
Please accept my apologies that I am unable to assist you further on this occasion"
Dixons Carphone (Carphone Warehouse) -
"Thank you for your email addressed for the attention of our Chief Executive Officer. As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.
Having looked into this matter, at this time, the majority of our customers make purchases that are over the contactless limit of £30.00. Due to this, we feel that it is not currently viable at this time. Of course, this is something that is being constantly reviewed and I thank you for your feedback.
I hope this has answered your query and apologise or any disappointment caused."
& (after advising of Mobile payment methods)
"Thank you for your email and the information regarding ApplePay and Android Pay.
While your comments have been noted, I can assure you that regardless of the method of payment we, as a business choose to employ, DixonsCarphone is commited to providing the best products with the latest technology, currently available, to all our customers,
Should a decision be made to implement Contactless Payment in our stores, then the Point of Sale equipment will be upgraded accordingly. As with any business decision, these remain internal to the company for which we have no obligation to provide information about or discuss with a third party."
Asda - Awaiting Response -
"Thank you for contacting me regarding contactless payments. Your email has been passed to me as a member of our CEO's Executive Relations Team.
I am sorry that you feel the current limit of £30 for these type of transactions is insufficient. I do hope this hasn't caused you inconvenience.
I have asked the team who deal with this side of the business for a response to your query. Please may I ask for your kind patience while I await a response, this may take a few days."
Debenhams -
"I am sorry to inform you that we are currently not using any such systems for payment.
However, once such systems are installed we will publish the new mode of payment at Debenhams.
I hope this information is of some assistance."
South West Trains -
"We currently accept the following forms of contactless payment for journeys within the London Travelcard area, these include : CPAY, Apple Pay and BPAY.
For journeys outside of the London Travelcard area, contactless payment is being rolled out across the network on our self service ticket machines and is limited to journeys under £30"
Thank you again for contacting South West Trains.
John Lewis -
"Thank you for responding so promptly to my recent email.
I would like to take this opportunity to thank you for your comments. I can confirm John Lewis is currently looking into implementing more updated forms of payment which will be convenient for our customers. As such Apple Pay/Android Pay is something we are looking into, however no final decision has been made yet. I have passed your feedback on to the relevant department and it will be taken into account when discussions of this nature are taking place.
Additionally, I would like to thank you for taking the time to bring these issues to our attention as it is only with continuous feedback from our customers that we are able to enhance our overall customer service going forward.
Should you wish to discuss matters further please do not hesitate to contact me either by email or telephone, on the number provided below."
GWR -
"I do appreciate your concerns with our Ticket Vending Machines and I agree they play an integral role in the daily commute of many people across our network. As a business we are acutely aware of the need to upgrade or replace the existing machines, and of course any new ones recently installed, and any future ones, have the functionality we know is needed to keep up with the advancing technologies of the industry.
These new additions include the new 6 Smart wall machines at Paddington together with those at Trowbridge and Exeter St. Thomas. These can accept the new polymer notes and are Contactless enabled.
Of the existing old machines, we have two types in service across our network and our contracts with both machine suppliers is under review.
The oldest machines are “Shere Worldline” machines and given their age we are unable to upgrade them to work with the necessary technology for the notes, coins, and contactless function. The tender process in place for the replacement of these machines, with a completion date for replacement currently set at December 2017.
The other machine type (Scheidt & Bachmann) can be upgraded and this will allow them to have the necessary technology installed to accept the new notes and coins, in addition to enabling contactless functionality. The delivery of these upgrades will commence in January next year and should take around 4 months to complete on our fleet of 150 S & B machines.
In addition to the above we are currently reviewing Retailing and Methods of Payment requirements going forward. Consideration has to be given to the decline in the acceptance of money in these machines, coupled with continued vandalism, which has meant we have had to turn off cash acceptance to preserve the machine in service.
I appreciate this is perhaps not the answer you were hoping for but I do hope I have been able to give you reassurances that this is on our radar and plans are in place to improve customer experience in this area.
Thank you again for escalating your concerns."
Fair play, you've been busy!
Should have picked up a chocolate bar to take it over £30 and test it!
The Tesco Metro in Victoria centre in Nottingham now states verified by consumer device on the receipt so they are making progress it seems.
My receipt from Morrisons the other night said device verified too. Was only a £5 purchase though
Tesco have had that message on the receipts since the PIN terminals were updated for contactless Clubcards.
AFAIK Morrison's have had that message since the introduction of Apple Pay two years ago this week.
AFAIK Morrison's have had that message since the introduction of Apple Pay two years ago this week.
I've yet to receive mine but somewhere on the website it states everyone should receive one by 7th August. Hoping they implement Apple Pay rewards. It's wishful thinking but I want to see progress over here.
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I received mine last Friday-I prefer the app because if I leave my wallet at home I can still get my staff discount.
No news in terms of following the likes of My Coke Rewards/Walgreens in the U.S. but most stores will have a 'Clubcard Champion' to take feedback from customers-if you happen to see one of my colleagues in that role it might be worth passing the suggestion on
No news in terms of following the likes of My Coke Rewards/Walgreens in the U.S. but most stores will have a 'Clubcard Champion' to take feedback from customers-if you happen to see one of my colleagues in that role it might be worth passing the suggestion on
If anyone banks with Santander here's a little heads up. They're offering 5% cashback on Apple Pay transactions until 30th September 2017 with no cashback limit on their 123 lite accounts. http://www.santander.co.uk/uk/current-accounts/123-lite-current-account
Since I bank with them and use Apple Pay for ~90% of my transactions now I'm hoping I'll rack up a fair amount of cashback.
Since I bank with them and use Apple Pay for ~90% of my transactions now I'm hoping I'll rack up a fair amount of cashback.