if they CANNOT guarantee that the machine has a very high chance of being 'as described' then they shouldn't even sell them.
end of story.... over here in the UK its' technically illegal.
just a shoddy way to treat loyal customers.
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**Apple REFUSES to Accept Defective iMac Screen Returns!**
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if they CANNOT guarantee that the machine has a very high chance of being 'as described' then they shouldn't even sell them.
end of story.... over here in the UK its' technically illegal.
just a shoddy way to treat loyal customers.
I think you're giving "US" forum members way too much credit, don't ya think? MR hardly represents even 1/10th of 1% of Apple's customer base. If anything, after reading many of the complaints about constant returns and exchanges until the "perfect" one hits a MR forum member's eyes, I would say some of the forum members are helping to drag the company down in the mud.
Now, we certainly shouldn't accept something completely unacceptable but I would bet if the majority of this forum let their family members that are average computer users play with their computer for a month they wouldn't see any of the problems those forum members are seeing. Why? Because we are all geeks on this forum and being anal is the norm for a geek. Dude, I have seen posts about people using magnifying glasses to check out the etchings on the speaker grills and reporting back here calling it a "FLAW". If that's not anal, I don't know what is?
yeah, i mean if you have problems with your device, just return it and buy something else, let apple continue making and selling defective devices to those who dont know any better instead of trying to take a stand which will ultimately help EVERYBODY.
as it should be... and the fact that they advertise the imac as having the ultimate display... that is blatant false advertising.
The display situation on the iMac is getting to a comical scale and then I stumbled upon that article last night.
I wonder how the Dell U2711 is going to turn out.
I wonder how the Dell U2711 is going to turn out.
If you read my post you would have NOTED that by us I meant fanboys, NOT MR's users. And yes we are who make Apple a successful company and of course their fanboy engineers, we stick by them. You cannot say the same about Sony Vaio users can you?
People feel betrayed when they are advertised an item as being the ultimate this and ultimate that and they get a yellow screen. If you can't provide the ultimate screen then don't advertise it as being ultimate period. It is like buying a V6 car to find out they sold you a V4.
You are acting all almighty because your iMac i7 is working fine, let's wait until something goes wrong with it and no matter what you do, you are not heard. Get back with me then...
ME??? I'm acting almighty about MY iMac i7? What iMac i7 did I claim to have? Please get the chip off your shoulder and don't make up things as you go along. I know people are having issues and there's not one post from me defending Apple and saying their iMac screen is fine so either retract your statement or point back to where I said I had an iMac i7 what was working fine. I don't even have an iMac i7 or any iMac 27" for that matter.
. Oh, and I fixed that for ya.
Hmm I think going rumors are 700 dollar street price, but we will find out shortly. I can't imagine it would be anywhere near the 30 inch price. If they were that expensive Apple wouldn't be turning much of a profit off the Imac's. 700-800 sounds about right. I will probably just go a 2010 mac pro route, unless they are as bad as the 09's.
It's amazing how poor your choices are for using OSX. I don't really consider using Windows an option for the work I do, and for some of it I NEED OSX (iPhone programming is one thing), but man...the machines are a friggin joke. I thought the new iMac would be an acceptably viable solution for their desktop woes, but lo and behold it just adds to the list.
Exactly right. Well said. I'm very pleased there are some sensible people here who recognize brat-like, immature minds when they see them at work.
I applaud Apple for tossing aside the idiot's requests.
Why do you think it's ok for Apple to sell defective products, then not stand behind them?
The guy isn't a jerk, he is doing consumers a favor by publicly stating that Apple is essentially lying about their products, and not rectifying the situation.
If there were much better options out there then why are you here? Not trying to attack you before you accuse me of it.
I keep my previous statement. In the case you do not own one, hopefully one day you will get a "lemon" unit, you'll see what it feels like. Have a good one...
yeah, i mean if you have problems with your device, just return it and buy something else, let apple continue making and selling defective devices to those who dont know any better instead of trying to take a stand which will ultimately help EVERYBODY.
Go ahead. Waste your time. After all, it's your time, but if you really want to do a bang up job, you better go after all the panel manufacturers, other computer companies and monitor sellers and the LCD TV manufacturers. And don't stop there. Go after every seller and manufacturer of every product because there's no such thing as a perfectly manufactured product.
That's pretty much how I feel about it. But it would have been fun to see if he could have beat the record of 7 returns.
On the other hand, the fact that Apple is now telling some people you can't return it because you'll probably get another bad one is a HUGE red flag.
Over Christmas break I did some traveling and got a chance to see some 27 inchers in various places. They all had obvious yellowing if viewing a solid color background or the tinge test. I couldn't find a good one.
Do you really think anyone with an iota of common sense would believe in the accuracy of his so-called quotes of the Apple staff?
The only thing certain from the piece is that Apple has rightly identified the fellow as untrustworthy. Any "journalist" of any worth would be writing about possible causes and solutions for the problems, not whining pitifully about how many exchanges he can secure before they wise up to his agenda-ridden motives.
Dude, do you have some vendetta to settle with me? Why would you even say some nonsense like that to me? No worries, now I know who I'm dealing with I will no longer respond to you. It's amazing you are HOPING that I have problems with my iMac IF I ever get one.
Ridiculous post. What is your problem?? Again, there's nothing in any of my posts that support Apple about these defective screens, you're just tryng to find somebody to pick on because you have chip on your shoulder with Apple so you're making up something I never said and you're trying to save face. I don't agree with how he has dealt with it. If he really didn't like the iMac that much he should have just returned it and kept his money. I replaced my first iMac because I had a stuck pixel and it wouldn't change and the right corner was slightly yellow. I went to the store talked to one of them and talked calmly and a bonus was he noticed that they forgot to take out the education deal the first time for the apple care.
After returning the first one I decided that if this one didn't work I would just return it and wait. This one so far is working really well and no yellow tinge and no stuck pixels.
I doubt returning iMac's over and over is really hurting apple since they are priced for a good profit for apple even if they are refurbished.
After returning the first one I decided that if this one didn't work I would just return it and wait. This one so far is working really well and no yellow tinge and no stuck pixels.
I doubt returning iMac's over and over is really hurting apple since they are priced for a good profit for apple even if they are refurbished.
This guy is a jerk because he is putting unreasonable expectations on Apple. I know what you are going to say. "It is unreasonable that the iMac would have a flaw". Sorry but I think you are incorrect. Any mass produced product is going to have flaws here and there. We don't even know how many units have been affected. Maybe the units from that particular factory for that given month or what have you were affected, so the Apple rep was right in saying look man, we can't just keep sending you more of the same batch. That is how I read it. We have no idea what is going on and I think most people here are really jumping to childish conclusions. Would I be irritated if my iMac had a yellowed screen? You bet. But neither would I throw a tantrum and go on a witch hunt against all that is Apple. I think that this "issue" needs to be kept in perspective. It is a revision A model with some issues, big surprise there right? I pulled the trigger and got a 20 inch iMac in 2007 because it was a revision C model and have had ZERO issues with it. Does it make it right that even revision A stuff has issues? I don't think so, but how many posts here on MR have we seen that address Apple's revision A stuff being somewhat flawed? Plus I think too many people here are technoholics who have to have the NEWEST shiny Apple computer. People, there are better things to spend money on than getting a new iMac every 6 months...just saying.
How can you say this stuff? I had two 27" iMac's. Both were crap. These are not minor issues, that only affect a few. I got a refund because I can't keep wasting time on it, so I am back to my macbook pro on an external monitor, and in some ways I like it better! At least I am using a matte IPS screen now. It's simply much nicer to work on in that respect.
I spent a month trying to justify these two iMac's. Eventually I decided, no I can't let Apple keep 2000 dollars for this. Furthermore BOTH times I took it back they told me they could see no defects, even though they were obvious. I showed my GF both monitors and she laughed at them. But the Apple "geniuses" cannot see it? Come on now. Apple is stonewalling, and are obviously trying to keep this whole thing as under wraps as possible. Maybe that's their only REAL option, if they admit the machines are no good they essentially have thousands of pieces of junk out there, and it could very well be LG's fault anyway.
Also most "technoholics" as you describe them, are PC users, because Apple "tech" is generally way behind the curve. I like OSX, I like using it for making music and I make iPhone apps, and might move into OSX dev work as well. But I also believe in standing up for what's right, and certainly don't play "fan" of any one corporation that solely exists to separate us from our money. But man, this is a really bad product launch. I WANT to like the iMac's. I really do. I just can't yet though. I might just go the Mac Pro route when they are updated this year. I just hope the 2010 models don't overheat when you play an mp3 like the '09 models.
Apple could be a much much better company if it would just tend to the really bad quality of it's hardware (and lagging pro apps for that matter). Profit margins mean nothing IMO. Their hardware is simply subpar these days, and it didn't used to be like this. A complete shame.
Hahaha
This thread is funnnny ... it seems like half the people hate the guy and half the people love the guy.
What i find funny is that most of the people that think he is a jack ass or whatnot haven't have a problem with their machine yet so they don't know what's going on in the guys head.
I don't agree that he should publicly state he will milk apple for every penny for using up all the shipping resources, but i also don't agree he should be stuck with a bad unit.
I mean, how many of us on here can say oh here is 3K apple ... and oh i don't really care if i loose it or not. Hey for those of you that can just blow 3K and not care all the power to you, but i know lots of us on here can't do that so to spend that amount of money and not get what you paid for it lil bit crazy.
Think of it if that was your car, you bought a car and your car wasn't working like the dealer said it would, u can't tell me you take it back and your all happy to have your new car fixed again and again and again, 90% of u will raise hell and kick and scream.
Well your new iMac should be the same thing, if is is brand new it shouldn't have a problem, at least not in this magnitude. You pay money for it to work not have it in service centre being repaired.
All in all apple needs to do something about the problem, is there a right way to go about getting your iMac fixed, i don't know, apple sure wants you to ship it in to get it fixed but if they have a solution for fixing why not implement that on the production line and avoid the extra step. Most of us on here don't agree with paying top dollar for a machine that needs repaid in first day of use. Call me crazy but i wont accept that and i know when i get my iMac if it is not up 2 what it is being advertised i wont settle for less.
This thread is funnnny ... it seems like half the people hate the guy and half the people love the guy.
What i find funny is that most of the people that think he is a jack ass or whatnot haven't have a problem with their machine yet so they don't know what's going on in the guys head.
I don't agree that he should publicly state he will milk apple for every penny for using up all the shipping resources, but i also don't agree he should be stuck with a bad unit.
I mean, how many of us on here can say oh here is 3K apple ... and oh i don't really care if i loose it or not. Hey for those of you that can just blow 3K and not care all the power to you, but i know lots of us on here can't do that so to spend that amount of money and not get what you paid for it lil bit crazy.
Think of it if that was your car, you bought a car and your car wasn't working like the dealer said it would, u can't tell me you take it back and your all happy to have your new car fixed again and again and again, 90% of u will raise hell and kick and scream.
Well your new iMac should be the same thing, if is is brand new it shouldn't have a problem, at least not in this magnitude. You pay money for it to work not have it in service centre being repaired.
All in all apple needs to do something about the problem, is there a right way to go about getting your iMac fixed, i don't know, apple sure wants you to ship it in to get it fixed but if they have a solution for fixing why not implement that on the production line and avoid the extra step. Most of us on here don't agree with paying top dollar for a machine that needs repaid in first day of use. Call me crazy but i wont accept that and i know when i get my iMac if it is not up 2 what it is being advertised i wont settle for less.
Pointing out that not everything is perfect while assuming that it is is plain stupid to me. I'm not seeing anything wrong here. It's not like a significant number of people have these issues. I know 4 people who bought the 27" iMacs and they are all fine. Someone was misled by their stupidity and instead of fixing that, they start blaming Apple.
ok good argument apple sold 3 million mac`s ,some of them are iMacs and and some of them do not work , but apple has sold i think about 3 times as many ipods and in the last two years 56million iphones so i think apple can afford to have some broken iMacs ,even if they would sell no iMacs at all now apple would survive that easy
lets face it apple does not need to sell computers any more , they make more profits with iphones and ipods
the actual numbers are 210 mill ipods (since 2001) and about 35 mill phones. How many of those are actually out there still working and not replacements is open to doubt but the figures are what they are.
In that context Apple already don't really make computers it IS an irrelevance, for people silly enough to keep paying the rip off prices.
desktop marketshare is below 2%.
Hopefully Apple will move out of computers and just focus on its core music and phone business....portables.
Let some decent hardware guys get their hands on OSX.