Apple is standing behind their products. They offered a free repair. Probably the best way, because there will be a full QA check on HIS machine before it is handed back to him. Much better than getting another machine that had a less than 1% chance of being checked.
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**Apple REFUSES to Accept Defective iMac Screen Returns!**
- Thread starter IndustrialSpace
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Apple is standing behind their products. They offered a free repair. Probably the best way, because there will be a full QA check on HIS machine before it is handed back to him. Much better than getting another machine that had a less than 1% chance of being checked.
Yea, like me!. Let me build a machine and put OSX on it (Without hacking) and I would be completely happy.
Spot on... Any company is likely to be more helpful to the calm customer.
My iPhone had a cracked case, the Wifi went on it, I calmly explained to the Genius that the Wifi had been working for a long time since the crack, and the failure was in my opinion unrelated. He looked at it, confirmed the fault and I got my replacement. Despite the phone being (just) out of warranty.
Similar story with my car. I bought the car used, had a problem not covered by the warranty (clutch which is considered a wearing item). I calmly explained to the owner of the car sales place. I was given a loan car on the spot, and a day later had my own car back, fully valeted, with a new clutch, and they found a coolant leak which they fixed.
Treat others as you would like to be treated and you will generally get what you want. Be an arse and expect to be told where to go.
It's pretty obvious it's faulty LCD Panels. So replacing the panel would fix it. Apple is offering refurbs, which go through 100% QA so they must be able to repair it.
In Belgium the advertisement watchdog would fall over the description "excellent color consistency". As that is clearly not the case.
Then again Apple have the tendency to break local laws. Like a lot of European countries the 1999/44/EG directive was integrated into local law so consumer devices must have a warranty at least of 2 years. Good luck to get warranty after your second year, you need to threat them with a lawyer just to get them comply with the law.
I'm really looking forward to see that product released as it will clear a lot of things up. What especially interests me how consistent that screen will be. Price doesn't matter as Apple is always more expensive.
Not that it matter as not having OSX is deal breaker for me.
You must ask him it is ok for Apple to sell imacs with loud hard drives... . Then again he does audio, f*ck those who do any graphical work.
I have different screens at home from different manufactures. While every device has its quirks its not from that nature as not being able to produce the same colors. No gradient problems whatsoever.
Or no I'm lying only my imac screen has also a gradient problem (http://trick77.com/2008/01/13/uneven-imac-displays/ )
Really with regards of the matureness of LCD screens we are in the year 2010 and not 1999... . One of the key features of a good LED screen is it color consistency (Apple frikking advertises with this fact) so why would it be wrong to expect anything less ?
It is just unbelievable how many people deliberately turns a blind eye how apple advertises these machines. You can interpret "ultimate screen" in different ways, but in how many ways can you interpret "excellent color consistency" ? And then we are the idiots or anal ?
Here's how to diagnose the problem:
1. Replace the panel in the iMac. Compare photos of before with photos of after. If the issue persists, try more panels considering the possibility that the problem lies with a great number of the panels. If it is not the panel, keep the original and save it for another repair.
2. Swap the glass. Compare screen shots of before and after.
3. Swap the Graphics card. Compare screen shots of before and after.
4. Swap the RAM. Compare...
5. Swap the Motherboard and CPU. Compare.
6. Swap the PSU. Compare.
7. If you haven't found it by now, you screwed up somewhere. Start over.
Really, I don't know how Apple could possibly say they don't know what the problem is. Finding it is a fairly simple procedure.
1. Replace the panel in the iMac. Compare photos of before with photos of after. If the issue persists, try more panels considering the possibility that the problem lies with a great number of the panels. If it is not the panel, keep the original and save it for another repair.
2. Swap the glass. Compare screen shots of before and after.
3. Swap the Graphics card. Compare screen shots of before and after.
4. Swap the RAM. Compare...
5. Swap the Motherboard and CPU. Compare.
6. Swap the PSU. Compare.
7. If you haven't found it by now, you screwed up somewhere. Start over.
Really, I don't know how Apple could possibly say they don't know what the problem is. Finding it is a fairly simple procedure.
doesn't really matter what is true in my opinion. Apple should manufacture perfect working machines. And if they can't well then they shouldn't produce the iMac at all. Or are you telling me that they just aren't able to produce perfect working iMacs?
I've read a zillion billion forum posts concerning this matter, and am estonished that there isn't ANY official news by Apple yet. Haha, this is becoming one big episode of some crappy televisionprogram.
I'll be happy when they wire my money back, cause the more I think about it the less I'm willing to give Apple a second chance.
I've read a zillion billion forum posts concerning this matter, and am estonished that there isn't ANY official news by Apple yet. Haha, this is becoming one big episode of some crappy televisionprogram.
I'll be happy when they wire my money back, cause the more I think about it the less I'm willing to give Apple a second chance.
If ALL the screens have the yellow tinge, as many of you claim, the screens DO indeed show color consistency.
If that's the case I wouldn't have gotten so mad over the iMacs. My unibody Macbook, my gf's old whitebook and her new white macbook, along with 3 different size (24', 22" 20") LCD panels in my home shows absolutely 0 signs of yellow tinge. Checked with tapplox's test too. I even hooked up my 24" next to my 27" i5 iMac (via minidisplay port). While the iMac had better contrast, it looks horrendous towards 1/3 bottom of the screen in comparison.
Considering that my 24" is a cheap TN panel, it was able to produce uniform colors —which makes the iMac's IPS LED panel look really bad.
Has anyone taken their iMac 27" with a problem and have it repaired?
Also if apple wants it to be taken in to service centre, why couldn't they (if they believe they can fix it there) implement that same process right in the factory?
Also if apple wants it to be taken in to service centre, why couldn't they (if they believe they can fix it there) implement that same process right in the factory?
Somewhere in a past thread. (I don't know where, I could find it but I'm lazy) A Sr. Apple employee apparently eluded to the fact that they had figured out the screen issue and there basically dealing with it through replacement panels. (hearsay I know) They might have bad panels at the factory and good ones at the Apple store? I don't know anyone though that has had there yellow screen replaced on this forum with a better one. I HAVE heard a story of a MR member taking there 27" in and the Apple employee NOT seeing anything wrong with there screen. I have looked at probably 20 and returned two and they all had yellow tinge.
That happened to me and I'm not the only one - my yellow tinge was significant enough to be very obvious to everyone I asked except the so-called Geniuses in the Apple Store, who denied being able to see it.
That is kind of stupid that they have good panels in store, maybe i should call apple and have them ship my new iMac straight to apple store so they can put in a new panel for me and not to my house.
I think apple needs to do something for their customers that are having this problem. Like Free apple care or something i think is fair to ask.
this idea about shipping it first to apple store to check it over and replace the not proper working parts might cost apple money ,, but it would show that apple cares about selling good quality products , ok it would certainly cost apple something ,
but not more then the loss of reputation by shipping faulty ones to customers,
who then have the hassle to bring them to store to get them repaired or exchanged ,
the shipping would take longer but my guess is ,everybody would like to wait that bit longer if the result is a working mac without faults
This sounds more like a manufacturing issue that is the screen makers problem, not so much Apple. Especially if other similar products from the same manufacturer are having the same problems. If this is indeed the case, as someone suggested, then this really isn't Apple's problem, so to say. Right now their hands are tied-- they signed a contract and have orders and the manufacturing line is set up; its too late in the game to really switch up panels (ie different manufacturer) until the next revision.
What it seems like they're trying to do is brush this under the carpet until the next revision, whereas what they should do is publicly apologize for the defect but inform all consumers that it is the respective panel makers problem, not their own. From here, they should then start putting pressure on said panel manufacturer, demanding a revised product, and then offer this new panel as a replacement (free) to all existing customers, regardless of whether or not they have Applecare.
What it seems like they're trying to do is brush this under the carpet until the next revision, whereas what they should do is publicly apologize for the defect but inform all consumers that it is the respective panel makers problem, not their own. From here, they should then start putting pressure on said panel manufacturer, demanding a revised product, and then offer this new panel as a replacement (free) to all existing customers, regardless of whether or not they have Applecare.
it does not matter who is supplying the screen to apple, if its not working proper apple should take things in hand , you have the right to cancel the order if you are not satisfied with the product , the same right has apple, there are other manufacturers around who could build a screen for apple and likely are happy to do so
This comment makes little sense.
Go after each supplier?
Apple is the manufacturer and makes the final call. They decide what goes in the machine and who supplies the panels, widgets, etc. They are ultimately responsible - not the manufacturers for defects which arise from the assembled product. Indirectly perhaps, but this is moot to the consumer. Apple inherently should be left "holding the bag."