Your crusade makes no sense. Apple is still selling the unit and plenty of people are happy with it. If you or any else doesn't like it, return it and get a refund.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
**Apple REFUSES to Accept Defective iMac Screen Returns!**
- Thread starter IndustrialSpace
- Start date
- Sort by reaction score
Your crusade makes no sense. Apple is still selling the unit and plenty of people are happy with it. If you or any else doesn't like it, return it and get a refund.
The squeaky wheel gets the oil.
A crusade to ensure Apple doesnt drag their feet or hide this issue so that it gets resolved?
Dude, go bury your head inthe sand.
A crusade to ensure Apple doesnt drag their feet or hide this issue so that it gets resolved?
Dude, go bury your head inthe sand.
I see you appended your post.
Of course they are still selling the unit. I refer you to marketing 101.
- for many reasons I hope you can conclude yourself.The masses are asses.
The average person is a dolt. Sorry. They just don't know any better. Most lack computer savvy -among other basic deficiencies in life. That does not change the fact that the uniformed assume wrongly that the screens are natrualy blemished.
Regardless of my "crusade" - Apple has CLEARLY gotten the message to some degree. They've created a patch, swapped graphic cards and have alluded to the fact that there IS a problem.
Why would someone buy a product only to reutrn it for a refund? I like many, want the machine that they tout and advertise. With the deluge of horror stories of machines that are defective only to be repalced with even MORE severely defective machines is UNACCEPTABLE.
In time when all said and done, an article will address the short-comings of Apples new iMac screens and how poorly it was handled. I assure you.
Sorry if my comment irritated you a bit, I suppose I should have had more empathy. I do see your points. I cannot say that Apple has treated me very well in the past when it came to defective anything. I had a MacBook (white 2008 model) that had blue lines on the screen and they (geniuses) refused to acknowledge them, but they ended up replacing the screen anyway. Got the MacBook back and not only was the body scratched to hell, the optical drive didn't work and the screen they replaced the other one with was just as bad (very dark spots in the lower corners). Took another month to get things resolved (demanded ALL new exterior body parts, and the fans were obnoxiously loud so I had those replaced, screen still had dark spots in the corners, ended up craigslisting it for $725). Maybe I lucked out on my iMac 20 inch then, zero issues, but I will look any future products up and down very carefully.
Just like with automobiles, perhaps Apple should initiate a recall (when the screen issue is solved of course).
i have never seen the yellow tinge however i have to admit if i had to close one eye and stand on my head to see it i wouldnt bother sending it back. it would have to be no question clear as day yellow for me to return it.
although that is really easy to say when you have not just spent thousands of dollars on one.
although that is really easy to say when you have not just spent thousands of dollars on one.
True, but when people call HP or Dell about problems with Windows and they are told to call Microsoft, the customer just accepts that answer and does so, even though Dell and HP are the OEM. I know because that was my experience in the past and I've read enough forms to see that has been the acceptable answer to be told to call MS.
I see you appended your post.
Of course they are still selling the unit. I refer you to marketing 101.
The masses are asses.
The average person is a dolt. Sorry. They just don't know any better. Most lack computer savvy -among other basic deficiencies in life. That does not change the fact that the uniformed assume wrongly that the screens are natrualy blemished.
I didn't know you had to be computer savvy for your eyes to view screen deficiencies. So if a person that buys an iMac doesn't see anything wrong with their screen, that makes them dolt huh?
Insult much?
I've only encountered the hot potato game between Dell and Microsoft once with a server hotfix.True, but when people call HP or Dell about problems with Windows and they are told to call Microsoft, the customer just accepts that answer and does so, even though Dell and HP are the OEM. I know because that was my experience in the past and I've read enough forms to see that has been the acceptable answer to be told to call MS.
Otherwise the hardware OEM has provided support for Windows under the terms of the licensing.
This very thread is exactly why I would never buy an iMac. I never want to have my computer tied to my monitor. Many of my friends own iMacs and have no problems sending in there system when they have a problem. I don't want my data going offsite, nor do I want to have to go to the trouble of backing it up, then secure wiping the internal drive so I can send it in. IMO iMac is just a bag of hurt, albeit a pretty one.
I hate to agree but with Apple still shipping defective units in large enough numbers to have people getting second and third bad units, months later, I'd say that sounds about the speed of it...
thats the problem of all AIO systems not only a iMac problem
but the solution could be so simple , some sort of tray to slide out by pressing a button , in theory apple was nearly there with the eMac (i know it wont slide out on the button ) , but everything is in one tray, the logic board,harddrive and optical drive......
so if apple would transfer this system in a easier to access form
how hard can it be, if just for example the back of the imac would be one separate part (detachable)
so if there is a problem on the computer side you still have the screen to use while the rest is in the apple store or the other way round you still could use the computer part while the screen is in repair , the other advantage would be for the apple technicians ,it would be easier to work on
but the solution could be so simple , some sort of tray to slide out by pressing a button , in theory apple was nearly there with the eMac (i know it wont slide out on the button
) , but everything is in one tray, the logic board,harddrive and optical drive......
so if apple would transfer this system in a easier to access form
how hard can it be, if just for example the back of the imac would be one separate part (detachable)
so if there is a problem on the computer side you still have the screen to use while the rest is in the apple store or the other way round you still could use the computer part while the screen is in repair , the other advantage would be for the apple technicians ,it would be easier to work on
Actually I change my mind,
I think companies shouldn't be held responsible for their products. They should be able to make all sorts of false claims and crappy products and not have to worry about any kind of recourse. It is unrealistic to expect companies to actually sell products as advertised.
In all seriousness... Just because there are "bad" companies out there selling shoddy products, we still need to take a stand. If we let them trample over consumers then its a lose-lose situation for everyone. Not to mention, since most of you think Apple is so high and mighty, shouldn't they be held to a higher standard then those oh-so-terrible PC manufacturers.
Actually I change my mind,
I think companies shouldn't be held responsible for their products. They should be able to make all sorts of false claims and crappy products and not have to worry about any kind of recourse. It is unrealistic to expect companies to actually sell products as advertised.
In all seriousness... Just because there are "bad" companies out there selling shoddy products, we still need to take a stand. If we let them trample over consumers then its a lose-lose situation for everyone. Not to mention, since most of you think Apple is so high and mighty, shouldn't they be held to a higher standard then those oh-so-terrible PC manufacturers.
A stand? In your own mind, perhaps. The consumer's recourse it to return it for a refund if they don't like it.