Apple Vs. The Media, This is why I don't put any weight behind most reviews.

[Bahroo]

people buy Apple products and iPhones because they are actually fantastic products with all around great hardware specs to back it up, alongside with a OS completely tailored to the set piece of hardware and tied by really the best customer support and service out of any other company, thats the point

not your typical "LOL iphone 6 only is a 1.4 ghz dual core, my Galaxy S3 from 2 years ago is faster"

 

[fredaroony]

people buy Apple products and iPhones because they are actually fantastic products with all around great hardware specs to back it up, alongside with a OS completely tailored to the set piece of hardware and tied by really the best customer support and service out of any other company, thats the point

not your typical "LOL iphone 6 only is a 1.4 ghz dual core, my Galaxy S3 from 2 years ago is faster"

Their customer service is quite good and very easy to use. I wish other companies made it just as easy to get something repaired/replaced.

The only slight negative is having to make an appointment when you just want to swap it out but I guess the service might not be as good then if you didn't.

 

[Bahroo]

Their customer service is quite good and very easy to use. I wish other companies made it just as easy to get something repaired/replaced.

The only slight negative is having to make an appointment when you just want to swap it out but I guess the service might not be as good then if you didn't.

exactly... have a issue with your device? just head to a brick and mortar Apple store... have a issue with your Samsung/other device? call customer support and be stuck on the phone for over a hour, then tell them your shipping address and details so that they can send out a box for you for you to put your phone in , and then send it back to the factory where you wont see your phone for 2-3 weeks

 

[jamezr]

exactly... have a issue with your device? just head to a brick and mortar Apple store... have a issue with your Samsung/other device? call customer support and be stuck on the phone for over a hour, then tell them your shipping address and details so that they can send out a box for you for you to put your phone in , and then send it back to the factory where you wont see your phone for 2-3 weeks

Agree that Apples customer service is top notch. But not everyone lives close to a Apple store though. Some devices can be brought back to the carrier store or re seller as well. I had the video go out on a GS4 went to the AT&T store and they replaced it on the spot.

 

[Shanghaichica]

exactly... have a issue with your device? just head to a brick and mortar Apple store... have a issue with your Samsung/other device? call customer support and be stuck on the phone for over a hour, then tell them your shipping address and details so that they can send out a box for you for you to put your phone in , and then send it back to the factory where you wont see your phone for 2-3 weeks

I agree that Apple have the best customer support however Samsug have their own stores. If you have an issue with your device you can take it into them. They will try and fix it on the day. They don't offer you a replacement on the spot like Apple but they have a very quick turn around for repairs, 2-5 days.

 

[Bahroo]

I agree that Apple have the best customer support however Samsug have their own stores. If you have an issue with your device you can take it into them. They will try and fix it on the day. They don't offer you a replacement on the spot like Apple but they have a very quick turn around for repairs, 2-5 days.

there is no where near as much Samsung stores though as Apple..

 

[Shanghaichica]

there is no where near as much Samsung stores though as Apple..

I agree. As I said Apple have the best Customer Support however I think Samsung offer the next best level of support. I live in the UK and Samsung's flagship store is a 20 minute drive from where I live so it was convenient for me.

 

[Abazigal]

Almost 2015 and you still try to pass those things as real? Do you really think that apart of the more rabid Apple fanboys anyone would believe that?

Shrugs.

You can choose not to believe me. However, this is indeed what has happened to my colleagues. They are experts in their respective fields (very experienced teachers) who simply aren't very comfortable with tech.

Everything I have spoken is the truth.

 

[mib1800]

Shrugs.

You can choose not to believe me. However, this is indeed what has happened to my colleagues. They are experts in their respective fields (very experienced teachers) who simply aren't very comfortable with tech.

Everything I have spoken is the truth.

Ios is just horribly tedious and complicate to support. We have many in house apps. on android we plug in cable, copy apk into phone and install for users You will vomit blood to do the same for idevices.

Also we have many of these shared presentation tablets. on android it is as easy to load materials by just plugging the cable as well. As usual you vomit blood to do the same for idevices.

 

[Abazigal]

Ios is just horribly tedious and complicate to support. We have many in house apps. on android we plug in cable, copy apk into phone and install for users You will vomit blood to do the same for idevices.

Also we have many of these shared presentation tablets. on android it is as easy to load materials by just plugging the cable as well. As usual you vomit blood to do the same for idevices.

As a teacher who uses an iPad in the classroom, I can't say I have found it cumbersome to import my documents. Simply download them directly into notability via Dropbox. You will be surprised at how many people have given up on flash drives after this. I actually find it more convenient not having to fiddle with external storage.

 

[The-Real-Deal82]

I agree. As I said Apple have the best Customer Support however I think Samsung offer the next best level of support. I live in the UK and Samsung's flagship store is a 20 minute drive from where I live so it was convenient for me.

What's your experience been with Samsung mate? I dealt with them a couple of years ago with an issue and was told they would only replace a phone if it had been sent off for repair 3 times. They also wouldn't lend me a phone while it was gone and this could take up to 3 weeks. I suppose that is a common policy with electrical's and we are sort of spoilt with Apples replacement scheme, but I was wondering if Samsung have changed since my experience? My nearest Samsung store is Cardiff in St David's which is near the Apple Store so it's no more hassle getting to either for me.

 

[Oletros]

Shrugs.

You can choose not to believe me. However, this is indeed what has happened to my colleagues. They are experts in their respective fields (very experienced teachers) who simply aren't very comfortable with tech.

Everything I have spoken is the truth.

Yes, yes, yes. They are very lucky to have you as an Android expert. It is so complex and messy that even IT experts can't cope with it.

And this is the true, Android devices doesn't work and they are full of problems, only people that hates it can deal with those problems, people like you. And, this is true, they always have friend with devices full of problems.


/s off

 

[Shanghaichica]

What's your experience been with Samsung mate? I dealt with them a couple of years ago with an issue and was told they would only replace a phone if it had been sent off for repair 3 times. They also wouldn't lend me a phone while it was gone and this could take up to 3 weeks. I suppose that is a common policy with electrical's and we are sort of spoilt with Apples replacement scheme, but I was wondering if Samsung have changed since my experience? My nearest Samsung store is Cardiff in St David's which is near the Apple Store so it's no more hassle getting to either for me.

They don't offer replacements. Still send things off for repair. My OH had a problem with his S3 last year (wouldn't charge). It was fixed in 2 days so I'll give them credit for a quick turn around. I think Samsung are better than the other android OEM's for the fact that they have physical stores and that you can get things like screen replacements (if you smashed it). You have to pay but you can pay for an express service (same day). It's better than going to one of these high street shops and letting them fit a screen which may be substandard. And less of a chew on than sending it into your carrier, who in turn send it to the manufacturer, which takes weeks. However Apple have the best because you know that it will be sorted out on the day, you can even set up your phone in the store so you leave with a fully functioning device.

 

[Abazigal]

Yes, yes, yes. They are very lucky to have you as an Android expert. It is so complex and messy that even IT experts can't cope with it.

And this is the true, Android devices doesn't work and they are full of problems, only people that hates it can deal with those problems, people like you. And, this is true, they always have friend with devices full of problems.


/s off

I am not an android expert to be honest. I am just one of the more tech-savvy people in the room, and that doesn't say much, because I am not very good with tech at all, and even less familiar with Android (since I largely use Apple products).

It just goes to show that there are many people who are simply not comfortable with tech at all. Doing some sort of sample analysis here won't give you an accurate sampling base at all.

 

[Osamede]

You are comparing post-9/11 US thinking after losing thousands to a terror act on our soil with apple marketing? Next thing that will be coming is the holocaust never happened.

It's not me that needs to wake up bud.

Indeed I am comparing them because the root principle is the use of propaganda for social control. It came from govt usage to marketing. That is how we get to the point where we actually have people talking about which "camp" they are a part of, "Apple vs Google", etc.

It’s ludicrous - like these companies give a damn about you? They don't - customers are just a wallet to be cracked open - with the use of propaganda. They tell you what you should like, they tell you what to think, they tell you you are part of a gang and there are “enemies” - its all PROPAGANDA aka “marketing”.

I'm awake bud. You're sleep-walking - a marketer’s dream….

 

[I7guy]

Indeed I am comparing them because the root principle is the use of propaganda for social control. It came from govt usage to marketing. That is how we get to the point where we actually have people talking about which "camp" they are a part of, "Apple vs Google", etc.

It’s ludicrous - like these companies give a damn about you? They don't - customers are just a wallet to be cracked open - with the use of propaganda. They tell you what you should like, they tell you what to think, they tell you you are part of a gang and there are “enemies” - its all PROPAGANDA aka “marketing”.

I'm awake bud. You're sleep-walking - a marketer’s dream….

One of the most uninformed posts ever. Your next statement would be the first lunar landing was fake.

You are right corporations don't care about you personally, but some do care about your information and others do care about your customer relationship and want a good customer relationship. This is a test, can you cite an example of each? I'd rather be with the latter if I had to pick.

 

[The-Real-Deal82]

They don't offer replacements. Still send things off for repair. My OH had a problem with his S3 last year (wouldn't charge). It was fixed in 2 days so I'll give them credit for a quick turn around. I think Samsung are better than the other android OEM's for the fact that they have physical stores and that you can get things like screen replacements (if you smashed it). You have to pay but you can pay for an express service (same day). It's better than going to one of these high street shops and letting them fit a screen which may be substandard. And less of a chew on than sending it into your carrier, who in turn send it to the manufacturer, which takes weeks. However Apple have the best because you know that it will be sorted out on the day, you can even set up your phone in the store so you leave with a fully functioning device.

That is good to know. My S3 had a sim error and kept asking me to put one in, then 5 minutes later it would rectify itself. I think it was gone 2 weeks but I would imagine they ahve the ability to do a lot more repairs in house these days. HTC were terrible to deal with, although I only had one major problem and owned 3 or their phones. I do find peace of mind with problems is worth having and although Apple appear to be the best for just giving you a replacement (if you have an appointment), Samsung sound like they have upped their game. I have seen more Samsung stores popping up in the last year too.

 

[Liquorpuki]

One of the most uninformed posts ever. Your next statement would be the first lunar landing was fake.

You are right corporations don't care about you personally, but some do care about your information and others do care about your customer relationship and want a good customer relationship. This is a test, can you cite an example of each? I'd rather be with the latter if I had to pick.

He's talking about the use of social proof, which in product marketing translates to brand strength and consumer decisions.

Granted some of you guys don't believe in any of this and feel all consumer purchases are rational but that's exactly why you're a marketer's dream. You don't ever second guess them.

Pick up a book like Influence by Cialdini and see how many of these marketing techniques companies use to court you. And Customer Service is a natural hub between you and them.

 

[I7guy]

He's talking about the use of social proof, which in product marketing translates to brand strength and consumer decisions.

Granted some of you guys don't believe in any of this and feel all consumer purchases are rational but that's exactly why you're a marketer's dream. You don't ever second guess them.

Pick up a book like Influence by Cialdini and see how many of these marketing techniques companies use to court you. And Customer Service is a natural hub between you and them.

I've taken marketing classes. We all fall into some sort of bucket as every major electrontic product we buy is advertised and ergo all advertisers would like to hypnotize us into buying their products.

The notion of herd behavior as it ONLY to apple products is ridiculous. Judging from some of the posts in this forum, there seems to be a behavior that more specs are better. Just another form of herd behavior.

Also granted the conspirators on this forum believe that us consumers think we have free will, but are in fact controlled by external influences. Sounds very much like the Matrix to me.

 

[Liquorpuki]

I've taken marketing classes. We all fall into some sort of bucket as every major electrontic product we buy is advertised and ergo all advertisers would like to hypnotize us into buying their products.

The notion of herd behavior as it ONLY to apple products is ridiculous. Judging from some of the posts in this forum, there seems to be a behavior that more specs are better. Just another form of herd behavior.

Also granted the conspirators on this forum believe that us consumers think we have free will, but are in fact controlled by external influences. Sounds very much like the Matrix to me.

Apple gets special attention because it has the most clout of any tech company right now. OP was about how Apple leverages that clout via blacklist/whitelist to keep the media in its pocket.

General Mills put Michael Jordan on a Wheaties box because it sold cereal. That's marketing and it works. Whether or not you want to equate this control, hypnosis, and the matrix is up to you.

 

[I7guy]

Apple gets special attention because it has the most clout of any tech company right now. OP was about how Apple leverages that clout via blacklist/whitelist to keep the media in its pocket.

General Mills put Michael Jordan on a Wheaties box because it sold cereal. That's marketing and it works. Whether or not you want to equate this control, hypnosis, and the matrix is up to you.

Well I guess you proved a point that some people go with the herd (some people always go with the herd), but not me and I'm sure lots of others as well. I don't like Wheaties and no amount of Michael Jordan would make me buy that brand.

As you say though, apple does get special attention because of it's clout but where i draw the line is their marketing makes us mere consumers follow the herd. If you want to believe apple can do that and control us, and hypnotize us, and make the Matrix look real, is up to you. I don't.

 

[mercuryjones]

Well I guess you proved a point that some people go with the herd (some people always go with the herd), but not me and I'm sure lots of others as well. I don't like Wheaties and no amount of Michael Jordan would make me buy that brand.

As you say though, apple does get special attention because of it's clout but where i draw the line is their marketing makes us mere consumers follow the herd. If you want to believe apple can do that and control us, and hypnotize us, and make the Matrix look real, is up to you. I don't.

They have to make the invalid assumption that it's all marketing that makes people buy Apple products, otherwise their choice of non-Apple product would be meaningless, since they are going "against the herd'. When, in reality, they are following the much bigger herd.

 

[Liquorpuki]

Well I guess you proved a point that some people go with the herd (some people always go with the herd), but not me and I'm sure lots of others as well. I don't like Wheaties and no amount of Michael Jordan would make me buy that brand.

As you say though, apple does get special attention because of it's clout but where i draw the line is their marketing makes us mere consumers follow the herd. If you want to believe apple can do that and control us, and hypnotize us, and make the Matrix look real, is up to you. I don't.

If you're entirely rational in your purchases, more power to you. Most people aren't though and that's why marketing works.

Control, hypnosis, etc are all extreme terms. It's just influence. Walmart didn't hypnotize consumers to line up on Black Friday and fight each other over Barbie Dolls but by using scarcity as a marketing tool, they influenced them.

 

[I7guy]

If you're entirely rational in your purchases, more power to you. Most people aren't though and that's why marketing works.

Control, hypnosis, etc are all extreme terms. It's just influence. Walmart didn't hypnotize consumers to line up on Black Friday and fight each other over Barbie Dolls but by using scarcity as a marketing tool, they influenced them.

Your post is a straw-man argument.

Do you know what influences people on Black Friday. Price, nothing more. If Walmart said all of their merchandise would be sold at twice the retail price on Black Friday, how many people would line up? Of course they(Walmart customers) were influenced by price, that is the expected outcome on Black Friday.

 

[Liquorpuki]

Your post is a straw-man argument.

Do you know what influences people on Black Friday. Price, nothing more. If Walmart said all of their merchandise would be sold at twice the retail price on Black Friday, how many people would line up? Of course they(Walmart customers) were influenced by price, that is the expected outcome on Black Friday.

You're wrong

http://disenthrall.co/scarcity-marketing-and-black-friday/
http://www.livescience.com/10290-black-friday-psychology-mad-deals.html
http://www.fatwallet.com/blog/black-friday-tip-59-scarcity-marketing-tricks/

It's CyberMonday and Amazon will have run a crapload of lightning deals by the end of today. Each deal has an artificially created expiration as well a % claimed tracker. Reasons are scarcity and social proof, two tenets of influence marketing