I just like to know and decide beforehand what configuration I want that’s all and it would’ve been nice of Apple afforded its customers that ability like they have in the past years with the Apple Watch. But they’re not doing that this year and it’s pretty clear they’re not so I was just trying to help people and pass that information along. I’m given the fact that tomorrow’s Thursday I don’t think we’re going to see the website updated with those configurations until the pre-order is live. I appreciate you recognizing that I was just trying to help
I also appreciate your input and work. The sarcasm is directed at reps who often don’t know what they are taking about.
Hopefully in this case the rep was wrong and they show up tomorrow to be configured.
My last example of a bad rep was yesterday. I called to cancel my AppleCare of my iPhone 12 they I no longer have. The rep said I was under Iphone Upgrade Program and the refund would go to Citizens bank….even though the phone wasn’t purchased on IUP. They refused to transfer me to another rep and said I needed to call back in and get in que again.
2nd call and 15 minutes later my refund was processed as it should have been by another helpful rep.