I just got home took me 3 hours in the ATT store but now I am good to go so here is what happened. First on 9/14/18 I submitted a online application and got approved for 3 lines all 0 down and submitted to port all 3 lines from T-Mobile. I paid and got one email saying thank you for your order. 1 hour later I got a email saying to call them as they need more information.I called ATT they had no clue and tried to reprocess with no luck. So I went in the store and they tried but it was blocked as fraud due to multiple applications.I was told to cancel the previous order but the cancel button on the order was not working. The store contacted fraud department ect to verify identity ect but they were still getting blocked due to the online order still being in the system. After hours in the store they closed and we couldn’t get the online order cancelled. After I left The ATT store I called customer service they were able to get the order cancelled and assured me that everything was good to go and to submit another order. I then Submitted another order and got the thank you for your order email. This morning The second order auto cancelled. The email said we couldn’t verify your identity. So once again I went to the ATT store to see what was going on. He scanned my drivers license ect and tried a order but it also flagged as fraud. Upon waiting literally forever for them to connect to someone who could help we finally got ahold of he fraud department in the store. This time I verified name,address,social security number,answered the identity questions that the system generated and was asked for a secondary ID and the manager in the store had to verify with the fraud people on the phone. Everything checked out good and they finally got it all cleared. They said that between the store and online there were 10 applications in. So we are now ready to preorder once again as I said earlier I ported 3 lines from T-Mobile two will be XS Max’s and one was a IPhone 7 for my daughter. What we did this time was got the iPhone 7 and ported that number in the store to actually have a ATT account immediately. Then after we did that We went and preordered one IPhone XS max. After I paid I immediately got the second email with my T-Mobile phone number listed on it and showing the price and $0 down. Now on to the third phone now all of a sudden a deposit is required when It wasn’t previously upon asking I got no explaination that made sense and due to irritation I just paid it to get the order in.Tha order also generated the second email immediately with the pricing and phone number ect. So now it is all done and I am almost sure that I will not have any issues. I am really disappointed with Att and frustrated and think that after spending two days with issues that they should have offered me something for my time, I literally was 2 seconds away from going down the street to Verizon but I kept my composure and patience. The only reason I stayed with Att is because Verizon shows October dates on all phones and me being such a Apple fan I wanted day one phones. My orders say 9/21 and if it holds true ATT held onto me due to them having stock on the phone when others are delayed. My fingers are crossed and I hope I get the phones. If I don’t receive them I will cancel with Att and stand in line at the Verizon store for day 1 launch phones. P.S. Att customer service over the phone is garbage even the store employees could barely get any help from them.
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They have a certain amount of launch phones for everybody including themselves. More people Probably all ordered from Apple using Apple Pay. You can literally order phones In less than one minute on the Apple store app. Have the items saved in your favorites before they close the app for updates. Then when it’s live click it and scan your fingerprint or Face ID. The carriers online or over the phone is a lot slower.
