AT&T Really botched up my order this year....but not how you'd expect.
I got my order in a couple minutes after 3am (east coast) and went to bed happy that it was done.....but when I woke up the next day, had an email saying I needed to call about my order, or it would be cancelled. *UGH*
So I called.....after being transferred 3 times, on separate calls, I finally got someone who actually wanted to help me. He looked over the order, and confirmed there was an issue with it. According to him, it didn't tell him what the issue was....and there was nothing he could do to clear it. It would have to be cancelled, and a new order placed.
I was pissed. I woke up at 3am just to be put at the end of the line the next day? After I explained why that wasn't acceptable, he offered to append the new order and, with supervisor approval, it would be delivered the 21st. I agreed, since it was the best possible outcome. (And yes, it's shipped on time, so bravo to the rep)
So I check my AT&T account, and it indeed said, the old order was cancelled and a new order, with a 9/21 delivery date was placed. This calmed my agitation.
Ok, so after a few days, I check my account again, and my new order says...."Preparing to ship." Hooray! But wait.....my original order says that too.....so I opened up the original order.....Still says cancelled. So I chalk it up to a glitch.
Today, I wake up and see a shipping notice for my new order.....followed by one for my old order....different tracking numbers, that both work, and both show destinations in my town. What the actual frack....??
I check my account again, and just as before, the original order says "Preparing to ship," but once opened, shows cancelled. The new order shows correctly as shipped.
Sooooo.....Looks like I'm getting two phones? What the crap AT&T? I'm sure I'll have to send one back or pay for it somehow....but geezus what a blunder.....
