Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier AT&T 2018 iPhone Pre-Order Thread
- Thread starter iFJM
- Start date
- Sort by reaction score
Honestly this is BS. Over at the Apple.com thread they can redirect their pre-orders as UPS is shipping them.
This isn't a FedEx restriction, it's an AT&T one.
[doublepost=1537459586][/doublepost]I just got a text from AT&T saying my phone is on the way, with a link to helpful videos.
Got my shipping notice and tracking number. Checking it out, it turns out that my phone left Irvine, TX on Tuesday it had to have had a tracking number then but they just sent me the e-mail this morning.
Also in the past the phones were shipped by UPS I could ask that they be held at the UPS office and then go there and pick it up. FedEx says that either Apple or AT&T won’t allow that, so now I have to sit around until 8:00 PM tomorrow waiting for delivery.
Bit of a bummer, not much of one, as I’ll still have my phone at the end of the day, but I do have other things to do.
Also in the past the phones were shipped by UPS I could ask that they be held at the UPS office and then go there and pick it up. FedEx says that either Apple or AT&T won’t allow that, so now I have to sit around until 8:00 PM tomorrow waiting for delivery.
Bit of a bummer, not much of one, as I’ll still have my phone at the end of the day, but I do have other things to do.
Anyone else’s not move from Irving, TX or go back to it then not move?
- 9/20/2018 - Thursday
4:48 amShipment information sent to FedEx
- 9/20/2018 - Thursday
12:09 amAt FedEx origin facility
IRVING, TX
- 9/19/2018 - Wednesday
11:27 pmArrived at FedEx location
FORT WORTH, TX
Mine is like that too. We'll probably see some movement later in the afternoon.
Got my tracking this morning for my 64 Space Grey Max and my Wifes 64 XS Gold. Currently sitting an hour south of us in Indy. 
This the first set of phones i've ever ordered online as I usually go into the ATT store to buy/activate them when I trade the old ones in. Can anyone explain the process to me besides backing up and restoring information as I'm familiar with that. Is it easy to transfer service to the new phones? Is the process to mail the old phones back simple/reliable?
This the first set of phones i've ever ordered online as I usually go into the ATT store to buy/activate them when I trade the old ones in. Can anyone explain the process to me besides backing up and restoring information as I'm familiar with that. Is it easy to transfer service to the new phones? Is the process to mail the old phones back simple/reliable?
Yes. It’s not moving back and forth. What they are doing is scanning it every day that the package is there. Basically confirming they still have it. They physically received it on the 19th but continue to scan it to ensure they have logs indicating it’s still there.
Got my tracking this morning for my 64 Space Grey Max and my Wifes 64 XS Gold. Currently sitting an hour south of us in Indy.
This the first set of phones i've ever ordered online as I usually go into the ATT store to buy/activate them when I trade the old ones in. Can anyone explain the process to me besides backing up and restoring information as I'm familiar with that. Is it easy to transfer service to the new phones? Is the process to mail the old phones back simple/reliable?
It’s been very easy, but make sure you get a receipt from the Post Office when dropping off, and save any texts or emails acknowledging their receipt of your old phone.
Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201269
https://support.apple.com/en-us/HT201269
Got my tracking this morning for my 64 Space Grey Max and my Wifes 64 XS Gold. Currently sitting an hour south of us in Indy.
This the first set of phones i've ever ordered online as I usually go into the ATT store to buy/activate them when I trade the old ones in. Can anyone explain the process to me besides backing up and restoring information as I'm familiar with that. Is it easy to transfer service to the new phones? Is the process to mail the old phones back simple/reliable?
Also, if you take to the store to turn it in be sure to keep every piece of paper they give you and keep it safe. I didn't know they didn't receive a phone I turned into the store and it caused HOURS of headaches. I finally had a sit in at the store and told the manager I was not leaving until it was fixed. He magically got the power to fix it.
Well that’s different — I just got a “personalized” video from AT&T on how to track my iPhone order and set it up. What made it “personalized” is that they used my name and correctly identified the phone I’m getting.
My phone, an iPhone XS Max, left Irving TX and is now in Indianapolis, IN.
By the way I notice that Apple is including a sim tool in the packaging this year. They haven’t done that in a long time.
My phone, an iPhone XS Max, left Irving TX and is now in Indianapolis, IN.
By the way I notice that Apple is including a sim tool in the packaging this year. They haven’t done that in a long time.
Must be because they stopped including the lightning to 3.5mm adapter. You know...they can only afford so much...
Do you know if I transfer my old iphone 7's simcards to the new phones? Or do I need to call ATT and activate the phones with the new sim cards they send? Or does it do it in the setup/transfer process? Thats really the only part I'm truly nervous about. I REALLY don't want to deal with ATT on the phone lol.
Got my tracking this morning for my 64 Space Grey Max and my Wifes 64 XS Gold. Currently sitting an hour south of us in Indy.
This the first set of phones i've ever ordered online as I usually go into the ATT store to buy/activate them when I trade the old ones in. Can anyone explain the process to me besides backing up and restoring information as I'm familiar with that. Is it easy to transfer service to the new phones? Is the process to mail the old phones back simple/reliable?
Its simple--and once you activate your new phone the service of your old phone will no longer be there!
Got a link to this? Really trying to figure out my retail store drop in strategy, lol.