Carrier AT&T 2018 iPhone Pre-Order Thread

[CjonesHouston]

I got an email this morning that a trained Enjoy specialist will be delivering my device between 12-2. This is my third order that I placed yesterday.
First order 9-14 Att cancelled system glitch
Second order 9/14 still in Progress can’t cancel system glitch.
Third order 9/22. Paid Cash on att website. They say delivery today.
My upgrade eligibility is still on hold from the system glitch. They told me in store it might take 3 days to clear. I don’t give a **** if I get a iPhone now. I just want to be out of this Next problem. I’m calling the next plan the Previous 24.
I just want to give them my current iPhone X and end that next contract.
You want understand until it happens to you. And it will because att doesn’t care about customers. No answers No info System glitch. I wish I could say that when it’s time to pay my bill. Oh I already paid. It must be a system glitch. You wait until next week to get your money for last months bill.
[doublepost=1537709686][/doublepost]

Received my iPhone on Friday (Launch Day) via FedEx at around 12:20pmEST. I was already driving home from work so it would be there when I got home. which I thought ws great because FedEx originally said it would be delivered by 8pm and with my luck that is usually the case. Setting up the phone was a breeze and the activation was like others had mentioned. After a couple of hours I called and it was done in about 30 minutes. With the issues I had with the ordering of the phone and talking to AT&T a few times over the past week I was ...

A: Surprised that I actually got the phone on launch day
B: Convinced that the call centers are NOT in the USA since every person I talked to in the last few days you could tell English was not their first language.
C: Every female that works in the call centers is named Maria. (I was convinced that 1 out of the 4 I talked with could be a Maria since she had a Latina accent. The Russian, Asian, and Indian accents not so much)
D: Most of the reps do not know what they are doing.

In the end though, I did get the phone on launch day and it is now working fine. Next go around though, I think I will buy directly from Apple.

Why don’t they pair English speaking reps with English speaking customers. Half the reps I spoke with. Over the last 7 days. Had static on the line or they were speaking with a heavy accent. I could understand.

 

[AppleDior31]

I got an email this morning that a trained Enjoy specialist will be delivering my device between 12-2. This is my third order that I placed yesterday.
First order 9-14 Att cancelled system glitch
Second order 9/14 still in Progress can’t cancel system glitch.
Third order 9/22. Paid Cash on att website. They say delivery today.
My upgrade eligibility is still on hold from the system glitch. They told me in store it might take 3 days to clear. I don’t give a **** if I get a iPhone now. I just want to be out of this Next problem. I’m calling the next plan the Previous 24.
I just want to give them my current iPhone X and end that next contract.
You want understand until it happens to you. And it will because att doesn’t care about customers. No answers No info System glitch. I wish I could say that when it’s time to pay my bill. Oh I already paid. It must be a system glitch. You wait until next week to get your money for last months bill.
[doublepost=1537709686][/doublepost]
Why don’t they pair English speaking reps with English speaking customers. Half the reps I spoke with. Over the last 7 days. Had static on the line or they were speaking with a heavy accent. I could understand.

Wow! What an ordeal! I would have just gone to the apple store and picked one up if you were paying full price anyway...or switched carriers. Glad you’re getting your phone!

 

[JUCJ85]

Received my iPhone on Friday (Launch Day) via FedEx at around 12:20pmEST. I was already driving home from work so it would be there when I got home. which I thought ws great because FedEx originally said it would be delivered by 8pm and with my luck that is usually the case. Setting up the phone was a breeze and the activation was like others had mentioned. After a couple of hours I called and it was done in about 30 minutes. With the issues I had with the ordering of the phone and talking to AT&T a few times over the past week I was ...

A: Surprised that I actually got the phone on launch day
B: Convinced that the call centers are NOT in the USA since every person I talked to in the last few days you could tell English was not their first language.
C: Every female that works in the call centers is named Maria. (I was convinced that 1 out of the 4 I talked with could be a Maria since she had a Latina accent. The Russian, Asian, and Indian accents not so much)
D: Most of the reps do not know what they are doing.

In the end though, I did get the phone on launch day and it is now working fine. Next go around though, I think I will buy directly from Apple.

I was also surprised I got mine launch day, last two I did I received after launch day, and I ordered at 12:42 AM EST Saturday morning. Glad It was a S year..

 

[pst23]

I had issues with the activation process

 

[CjonesHouston]

Wow! What an ordeal! I would have just gone to the apple store and picked one up if you were paying full price anyway...or switched carriers. Glad you’re getting your phone!

My Apple store had none. October 5 arrival if I ordered online from Apple.

 

[JUCJ85]

They wrote it up as stolen in transit. They gave me a case number and said I should hear back by Monday. Really disappointed, but I guess it happens

wow, I can't believe some people in this day and age, going as low as to steal it in transit, or steal at all, if you want an iPhone or to sell one, BUY IT YOURSELF.

 

[CjonesHouston]

Finally got a iPhone XS Max. Att Enjoy department delivered. I had to pay for device in full. My preorder from 9/14 is still in progress and my upgrade eligibility still has a hold from my preorder. Never Again!!! Ordering from att.

 

[RCLVR]

I got an email this morning that a trained Enjoy specialist will be delivering my device between 12-2. This is my third order that I placed yesterday.
First order 9-14 Att cancelled system glitch
Second order 9/14 still in Progress can’t cancel system glitch.
Third order 9/22. Paid Cash on att website. They say delivery today.
My upgrade eligibility is still on hold from the system glitch. They told me in store it might take 3 days to clear. I don’t give a **** if I get a iPhone now. I just want to be out of this Next problem. I’m calling the next plan the Previous 24.
I just want to give them my current iPhone X and end that next contract.
You want understand until it happens to you. And it will because att doesn’t care about customers. No answers No info System glitch. I wish I could say that when it’s time to pay my bill. Oh I already paid. It must be a system glitch. You wait until next week to get your money for last months bill.
[doublepost=1537709686][/doublepost]
Why don’t they pair English speaking reps with English speaking customers. Half the reps I spoke with. Over the last 7 days. Had static on the line or they were speaking with a heavy accent. I could understand.

i am in the exact same situation. ATT has been the worst company ive ever dealt with from a customer perspective. nobody has no idea of what is going on and the people at the call center are USELESS. they either transfer you to the next department or hang up on you!! i am never again ordering from ATT!!!! because of an error on their end i have no iPhone and i dont know when i am going to get the iPhone that i ordered. biggest ******** ever.

 

[Kealohilani]

I think I completely lucked out. I had decided before the announcement that I was going to have willpower and skip this launch since I had an X. That willpower lasted until Friday afternoon when I decided I was going to order. But I kept getting an error message telling me to recheck my payment details (which I did but still didn’t work).

Saturday morning a chat rep with AT&T “placed an order for me and I would receive a confirmation email.” That never came. I chatted with more reps that at first told me they couldn’t find an order and then said they did but it had no order number.

I checked here and someone mentioned that the fraud dept had cancelled their order and another mentioned walking into Best Buy and getting an XS Max. So I checked this morning and sure enough my local store had stock. So I placed an order and then called AT&T to cancel the other (for which I was told there was no order ever made so there was nothing to cancel).

Soon after the store opened this morning I walked out with a gold XS Max. I am loving it!!!

 

[Shikaka]

I’m in need of some quick advice. My aunt is getting ready to buy a new iPhone XS for $800. The seller is a nurse who helps care for my aunt.

The seller is telling my aunt that he ordered 2 iPhones from AT&T for him and his partner, but UPS ended up delivering 3 phones.

Since my aunt is on a fixed income, the seller offered to sell her the extra phone for only $800.

First of all, I’m not sure if this is even legal? Secondly, will the phone even work? I told my aunt that AT&T or Apple might somehow lock the device if they find out that it was shipped accidentally. I’m I correct in telling her that?

 

[Larrupin]

I’m in need of some quick advice. My aunt is getting ready to buy a new iPhone XS for $800. The seller is a nurse who helps care for my aunt.

The seller is telling my aunt that he ordered 2 iPhones from AT&T for him and his partner, but UPS ended up delivering 3 phones.

Since my aunt is on a fixed income, the seller offered to sell her the extra phone for only $800.

First of all, I’m not sure if this is even legal? Secondly, will the phone even work? I told my aunt that AT&T or Apple might somehow lock the device if they find out that it was shipped accidentally. I’m I correct in telling her that?

My guess is when an attempt is made to activate the phone AT&T will shut it down. The phone was ordered by someone, and likely was/will be reported as not being received, so it will be an expensive brick before long. I hope your aunt will reconsider buying it from her nurse.

 

[Shikaka]

My guess is when an attempt is made to activate the phone AT&T will shut it down. The phone was ordered by someone, and likely was/will be reported as not being received, so it will be an expensive brick before long. I hope your aunt will reconsider buying it from her nurse.

I just texted this to her and she replied that she’s only going to use the phone for iMessage, FaceTime and web browsing using WiFi.

She already had a landline phone and doesn’t really leave the house.

 

[CjonesHouston]

i am in the exact same situation. ATT has been the worst company ive ever dealt with from a customer perspective. nobody has no idea of what is going on and the people at the call center are USELESS. they either transfer you to the next department or hang up on you!! i am never again ordering from ATT!!!! because of an error on their end i have no iPhone and i dont know when i am going to get the iPhone that i ordered. biggest ******** ever.

Now I get a f—king email from att. Saying they are shipping the order they told me they had cancelled and would take 3 days to clear. I went to a corporate att store. I was told it was cancelled. How come they don’t know their head from their a—?

 

[CarolG]

Wow! What an ordeal! I would have just gone to the apple store and picked one up if you were paying full price anyway...or switched carriers. Glad you’re getting your phone!

I switched to Apple from AT& T this year. So happy with the process. Good luck.
[doublepost=1537761335][/doublepost]

My Apple store had none. October 5 arrival if I ordered online from Apple.

Try istocknow.com. I got my 7plus and my X that way when they weee “sold out” at Apple Store

 

[Steve686]

I just texted this to her and she replied that she’s only going to use the phone for iMessage, FaceTime and web browsing using WiFi.

She already had a landline phone and doesn’t really leave the house.

Spend 1/2 or a 1/3 of the price, buy a refurbished phone that she eventually may decide to activate.

Besides this, I’m surprised that your story hasn’t been jumped on a little bit as if someone is asking your aunt to buy a stolen phone, and not one delivered by “accident”.

 

[CjonesHouston]

I switched to Apple from AT& T this year. So happy with the process. Good luck.
[doublepost=1537761335][/doublepost]
Try istocknow.com. I got my 7plus and my X that way when they weee “sold out” at Apple Store

I usually go with apple for preorder. I’ve only gotten a watch and I believe the iPhone 6s Plus from att. Never ATT Again!!!!

 

[JaisHTX]

I usually go with apple for preorder. I’ve only gotten a watch and I believe the iPhone 6s Plus from att. Never ATT Again!!!!

It's crazy how these things work. I had terrible experiences with Apple in 2014 and 2016 and decided never Apple again. Went through AT&T in 2017 and 2018 with no issues. Seems like a roll of the dice ...

 

[jcbold]

I placed my order 29 minutes past the initial launch. My order still says "in progress." Anyone else having this issue? Prior to Friday morning the website said delivery on 9/21. AT&T is obviously no help in determining where things are. Why a company can't understand that managing customer's expectations in 2018 is important is beyond me.

 

[YatBob]

I placed my order 29 minutes past the initial launch. My order still says "in progress." Anyone else having this issue? Prior to Friday morning the website said delivery on 9/21. AT&T is obviously no help in determining where things are. Why a company can't understand that managing customer's expectations in 2018 is important is beyond me.

I placed my order xMax 256 SG on Tuesday the 18th and is enroute to be delivered Wednesday the 25th

 

[ericg301]

any new offers to report? someone either here or on reddit said they had talked to an AT&T CSR, complained about the bad upgrade/trade in options and was told there would be new ones on 9/25, after the first batch of preorders were filled.

 

[CjonesHouston]

I placed my order 29 minutes past the initial launch. My order still says "in progress." Anyone else having this issue? Prior to Friday morning the website said delivery on 9/21. AT&T is obviously no help in determining where things are. Why a company can't understand that managing customer's expectations in 2018 is important is beyond me.

Yes this is the problem that I have been going through with att. I finally thought they had straighten things out. I went in to a corporate att store. They told me. My order is was cancelled and it would take 3 days to reflect that. My upgrade eligibility would reset after 3 days. Then yesterday the order they said they had cancelled. Shipped with a tracking number. I have already purchased a iPhone max for the full f$$king price. Now I will be bring back one of my new iPhones to see if I can get out of the next plan or get my money back.
1st Preorder 9/14- att had to cancel system glitch they said.
2nd Preorder 9/14. Didn’t ship until 9/24
System glitch they said.
I hope it’s a system glitch when my bill is due!!!
3rd Order delivered on 9/23 by att enjoy.

 

[Cape Dave]

Now I get a f—king email from att. Saying they are shipping the order they told me they had cancelled and would take 3 days to clear. I went to a corporate att store. I was told it was cancelled. How come they don’t know their head from their a—?

Because last I checked, it is not a perfect world.

 

[CjonesHouston]

Because last I checked, it is not a perfect world.

You are correct. I hope you don"t have the same experience. Oh I forgot. You will, because this is not a perfect world.

 

[wawa21394]

Hi to everyone. I’m italian and i’d like to buy a brand new iphone xs max in apple store in miami. I’d like to know if i can buy an att, spring or tmobile iphone(paying the whole cost immediately) and then activate it in italy with my italian simcard. Is it possible? Or should i buy a sim free edition(it’s not available yet)?Thanks

 

[Scarpad]

I just upgraded from my SE , phone is shipping should have it in a couple days, Black 256gb Max. i think i want a product red leather case and I haven't decided on a screen protector yet, i rarely use them anomy screens have always been fine