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AT&T Next 11/17-11/24
- Thread starter Adzenys
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Yeah second time for me just was super surprised they even had any. Set my time and went to have lunch now figuring out how to get my old backup on it. I was on 11.2 so I can't from iCloud. Trying to back up the phone to iTunes to see if maybe it's just data and I can restore from that.
Can you walk me the steps? did you first cancel the order from Apple.com, then called AT&T to reset Next?
Yes. Once I knew I had the res I cancelled my Apple order online, then called AT&T (611 from your phone) and chatted with a rep. By the time I got to her it had actually already reset but still call just in case because they can reset it over the phone.
Once they brought my phone from the back I just canceled my preorder on Apple.com and in less than 5 minutes my AT&T next reset. My store had an AT&T rep in it today, but I did not need his assistance today. Everything went smoothly.
thanks. And to confirm - there is no way to cancel from the Apple App just on Apple.com? did you just use one of their computers in store?
I told the rep my situation and what I was trying to accomplish and she reserved it for me
Was about to cancel my preorder and grab one locally here from the Apple Store. One of the Apple Stores here locally had plenty of stock.
While I was in line, an Apple employee started walking down the line asking each person for their phone # and what model they wanted (carrier, size, color). He said that this was to reserve a phone and thag the reservations were held until 9pm.
I then cancelled my order via the website (you cant cancel via the app), then chatted with an AT&T rep online and they confirmed it was reset. It had probably reset when I cancelled it but its good to confirm.
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You can do it on your phone, just not via the app.
Update:
I was:
AT&T Next Every Year
256 Silver
ordered ~3:15 EST
Delivery date: 11/17-24
OIP & no CC charge.
but i literally walked into apple in tysons corner va at 430 PM and was able to pick the exact one up via the IUP. canceled my order and decided to keep my 7plus.
I was:
AT&T Next Every Year
256 Silver
ordered ~3:15 EST
Delivery date: 11/17-24
OIP & no CC charge.
but i literally walked into apple in tysons corner va at 430 PM and was able to pick the exact one up via the IUP. canceled my order and decided to keep my 7plus.
At my store there were Apple associates ready to tell you if they had the config you want and then they reserve it right there. Mine just reserved it at 'full price' and then I used ATT Next at purchase.
Yeah I too cancelled my online order. Was able to get one from the nearest Apple store. All they had left were 256GB AT&T Silver, which was great cause that is what I tried ordering first. Good luck to the rest of you!
I had two orders for SG 256, ATT next with an 11/17-11/24 date. No movement in the past few days. Walked into a local AT&T store today and picked up two phones with no wait. They also had a promotion where you buy an iPhone X and get an iPhone 8 for free, so picked up two 8's for the kids! Needless to say, I cancelled the orders with Apple.
EDIT: I used Safari to navigate to the orders page where I cancelled both orders. Within a minute or two, the associate at ATT was able to refresh and see that I was eligible for upgrade.
EDIT: I used Safari to navigate to the orders page where I cancelled both orders. Within a minute or two, the associate at ATT was able to refresh and see that I was eligible for upgrade.
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