You should have no issues with a replacement if you bought it direct from Apple as you are covered by an EU 2 year warranty.
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You should have no issues with a replacement if you bought it direct from Apple as you are covered by an EU 2 year warranty.
If this bright white spot issue really is a design flaw that affects all 10.5" iPad Pros, then I'm banking on Apple to start a replacement program eventually.
If history is any lesson, it’ll take a class action lawsuit to motivate Apple to do the right thing.
If the issue really is widespread with a high chance of it effecting people's iPads, then it's only a matter of time until someone gets the train rolling.
But it doesn't take the muscle of a class action lawsuit for Apple to take notice and do something, because sometimes they do replacement programs on their own will.
Probably when they sense a class action is going to happen lol
I’m honestly shocked at the number of people affected by this. When I went in to get mine swapped at the apple store on Monday the genius said “wow yeah. We’ve seen a lot of these” and replaced mine on the spot. And I hear about them replacing some under warranty so that makes me wonder if they have some unofficial program that the geniuses know about to replace them
Update : I went to the store this afternoon. They are going to change it , no problem. But they didn’t have it available then so are going to order it and will call or email me when it’s there. Probably by the end of the week or next week. I wanted to tell the guy about this tread but he answered that if our issue was not on he wouldn’t consider it. That’s crazy !
My only problem is that I arrived early for my appointment and had a look at all the new stuff , specifically the Watch. Mine is/was first generation. I asked if they would take it back and when the series 4 would be available in the store
Unfortunately for my bank account there were some available then and there... sooo , I didn’t come out with an iPad but with a brand new Watch series 4 ;-))
My only problem is that I arrived early for my appointment and had a look at all the new stuff , specifically the Watch. Mine is/was first generation. I asked if they would take it back and when the series 4 would be available in the store
Unfortunately for my bank account there were some available then and there... sooo , I didn’t come out with an iPad but with a brand new Watch series 4 ;-))
Guess what the replacement I was offered yesterday seemed okay from screen perspective I don’t have the white halo but the refurbished unit I got has the creaky and double press like button..
Really apple ? Got rid of faulty screen issue and I got a 2nd issue now.
Got to go apple store again
Really apple ? Got rid of faulty screen issue and I got a 2nd issue now.
Got to go apple store again
I love my iPad Pro 10.5. The screen was perfect until the white spot started to appear in late August. For the amount of money we paid for these they should last more then a year.... It seems every 10.5 will be impacted by this issue at some point.
How long did you have the iPad before it appeared and how much do you use your iPad?
I’d still try bringing it into Apple to see what they say. They might swap it out even if it’s past warrante
For both of mine (the one I originally purchased, and then the one Apple replaced it with under warranty), the problem surfaced after about 7-9 months.
My wife has had hers for about that same amount of time (and uses it heavily), and so far is not showing signs of white spot disease. I don't know if storage size could be a factor, but I should note that hers is a 64GB and mine is 256GB.
Yes... we both do. Our usage is very similar (predominantly Lightroom Mobile, editing high volumes of photos sync'd via WiFi).
I’m sitting in Apple right now. Doesn’t look like they’re willing to do anything if you’re out of warrenty. I’m in the US. He says it’s not a known defect.
That sucks. Did you purchase your iPad with a credit card? If so, your card may offer extended warranty.
Oh I did. They just don’t have the authority to do anything if you’re out of warrenty he said. He put down some notes and told me to call AppleCare and escalate it.
Ok, a little bit of a rant here. Apple recently announced a repair program for the iPhone X to address a problem where the screen becomes unresponsive. Googling "iphone x unresponsive" yields a vague array of results, with a few of them consisting of users having this problem, but nothing that would indicate an epidemic. Yet it apparently has been deemed severe enough so as to warrant a special repair program.
On the other hand, Google "ipad pro 10.5 white spot" (or bright spot), and the results appear to point to a much more defined and widespread issue, with many posts here, on reddit, Apple's own forum, and other places describing this EXACT problem. How is it possibly not a "known issue"?
My theory... the iPhone X issue is fixable, the iPad Pro 10.5 issue is not. The iPhone X problem is described as being the result of a faulty part, which can be replaced. But the iPad Pro 10.5's white spot disease is presumably caused by a design flaw, a part under the screen that, after a period of time, interferes with the backlighting, with perhaps manufacturing variances explaining why some have this problem and others don't.
So, unless we can somehow exert more pressure on Apple by bringing more attention to this, I suspect they are going to just try to sweep it under the rug.