I’ve just noticed my 10.5 also has a couple of white spots. They’re not too big and I can live with them for the moment. The iPad’s over a year old so it’s out of warranty. Does consumer law offer any mitigation? I’m UK based.
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4 months! That seems really too soon. At least you have quite a bit of time left on your warranty.
I had this problem in the spring of last year, I bought the ipad pro 10.5 when it went on sale. The white dot was in the center of the screen and seeing different photos on the internet you can see that it does not always come from the same part of the screen. I think it may be due to the magnets on the covers.
I changed the iPad in March of the past for a completely new one and at the moment the white dot has not left, I use another sleeve.
I changed the iPad in March of the past for a completely new one and at the moment the white dot has not left, I use another sleeve.
Now that’s a theory I haven’t heard. The magnets. But then again it doesn’t seem to be happening in other iPads does it? Like the basic iPad 2018. That’s got magnets too so you’d think it would be repeatable
An update:
We are out of warranty and in the US and managed to get AppleCare to set up up with two replacement iPads. We called AppleCare directly and told them the issue, directed them to the many instances of it around the web. We did have to speak with a manager first (the AppleCare specialist put him on un-requested) and he seemed really sympathetic to the issue.
We did go to an appointment at an Apple store first though, and had them verify and notated the the serial numbers and issues so that AppleCare could see it when the looked.
We are out of warranty and in the US and managed to get AppleCare to set up up with two replacement iPads. We called AppleCare directly and told them the issue, directed them to the many instances of it around the web. We did have to speak with a manager first (the AppleCare specialist put him on un-requested) and he seemed really sympathetic to the issue.
We did go to an appointment at an Apple store first though, and had them verify and notated the the serial numbers and issues so that AppleCare could see it when the looked.
I had no such luck with apple and out of warranty replacement so I decided I could not live with the issue and used that as an excuse to upgrade from the 10.5inch iPad Pro to the new 12.9 pro.
I’m one my second iPad Pro in two months and both had white spots within several weeks. Their should be a recall. I live 65 miles from nearest Apple Store and I’m very disappointed. I have glass cover and a leather clove. I loved my iPad 4 it took 5 yrs to get a white spot.
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Mine has the larger memory too
I believe there have been posts in this thread about successful replacements using this law (defect was in product at time of purchase).
That’s the thing - eBay. From what I’ve read it’s the sellers responsibility post 12 months. I guess I’ll just live with it.
I would take to an Apple store and get it checked out. They will be able to tell if it was originally from Apple Retail and if so, you will be covered for a swap.
I know I know I probably should not have done that but I just could not live with the spot and I use my iPad Pro daily for pretty much everything.
I brought my out-of-warranty iPad Pro 10.5 in the Genius Bar last Friday. The Genius acknowledged the problem but said that there was nothing he could do to replace it without me paying ~$450. He suggested I call corporate since they have more wiggle room but I probably won't bother. I can live with the bright spots.
It has been mentioned that having the 10.5 iPad screen at higher brightness creates higher screen temperature, particularly near the home button.
https://forums.macrumors.com/threads/ipad-10-5-heat-at-full-brightness.2051520/
I wonder how many people who have this white spot problem have used their iPad at a higher screen brightness?
I guess the higher brightness would also make the white spot more noticeable once it has developed…..
https://forums.macrumors.com/threads/ipad-10-5-heat-at-full-brightness.2051520/
I wonder how many people who have this white spot problem have used their iPad at a higher screen brightness?
I guess the higher brightness would also make the white spot more noticeable once it has developed…..
I'm almost always at exactly the halfway point on brightness (for photo editing, that's where I need it to be for accuracy), and at night when reading in bed I'll usually have it down to about 1/4. On occasion if I'm working in bright conditions I'll turn it up high, but this is fairly rare.
No, call them! We did, we spoke to an AppleCare manager and he saw there was a problem since we have two iPads with the same issue.both out of warranty. They already replaced one and we are just waiting for the other to ship to the store. If people keep calling, warranty or no, maybe they will acknowledge the issue formally and it will become less spotty for for people to get help from apple.
It showed up on mine back in September, one month after my warranty ended. Apple wouldn’t do anything for me. I’ve barely used it since because I can’t un-see it and it pisses me off.
I know this is a thread on the pro, but I wanted to add this is effecting the mainline iPads as well. Had it on two 5th gens, and I have it on my new 6th gen iPad.
The second 5th gen was a replacement at bestbuy, and I just dealt with the spots. I’m not dealing with it on my new 6th gen. Taking this to apple.
The second 5th gen was a replacement at bestbuy, and I just dealt with the spots. I’m not dealing with it on my new 6th gen. Taking this to apple.