I had these problems twice while using iPad Pro 10,5”. Both times were fixed from Apple with having new unit. Not I’m using newer Pro version without issue.
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I had this problem more than one time, and had the defective iPads replaced. Last time I sold the replacement iPad new in box without using it. Problem solved.
I have the white spot just above the home button On my 10.5 pro. Noticed at 18 months. It might have been there longer, not sure. I called Apple and they won’t fix it for free. Cosmetic issue they claim. Hopefully a class action or something else gets them to cover the known hardware issue. A 1000$ product shouldn’t have it‘s screen malfunction at 18 months without coverage for a known manufacturing defect.
Same issue here. Called them and they kinda acknowledged that this is an issue. The guy just said: Apple won't do anything if the issue isn't widespread enough. Also emailed Apple support about this. I guess the won't care either.
Reminds me of the iPhone 6 battery issue they didn't want to acknowledge for a long time.
What else could we do?
Reminds me of the iPhone 6 battery issue they didn't want to acknowledge for a long time.
What else could we do?
Same issue here too, multiple times. Bright spot on my first iPad Pro 10.5 device, replaced under warranty with a new unit and now same problem (on a different position) on the new unit too. Very disappointed by this “Pro” iPad.
unfortunately glad to see it is a defect and not me damaging screen. I have the white splotch about four fingers (IIII) in from the home button. And the random unresponsive screen problem, which reemerged with 14.5 beta...
I don't get it: More than 400 posts about this on the official Apple forum. 1500+ posts here and Apple doesn't care.
Thats still very insignificant. There are millions of iPad Pros out there.
There aren't 1500 different people in this post complaining of a white spot. Many have said they don't have it and it's many of the same people over and over and over again. Even if there was 1500 different people in this thread complaining of a white spot, it's a very insignificant number. I've had my pro for over 2 years and no white spot and I'm sure I've said that before in this thread which contributes to the 1500 posts.
Don't forget the people that just read what others post on this forum. I, for one, have had the same exact issue with my 10.5 IPP. Bright dot on the usual spot that appeared sometime after 1 year, luckily replaced by apple under warranty. I sold the brand new replacement unit last month, which is unfortunate as I would love to hang on to that iPad a couple more years.
Fingers crossed for the 2021 iPP announcement next month.
Fingers crossed for the 2021 iPP announcement next month.
Sure. I agree with all of what you are saying. Still: High price, high expectations.
Always the same discussion... Nobody knows for sure one way or another... The could well be a million of white spots with most people not going to write on forums...
Well, Apple DOES care... just not about you (you as a customer, not you personally).
...and from a business standpoint, why should they? Their customer satisfaction is envied by all other companies. When faced with a hardware issue (such as the bright spot issue), they simply ignore the problem until it gets to the point of a class-action lawsuit being filed.
Even if they don't ever formally recognize the issue, people will continue to buy iPad Pros. Not only that, they'll buy AppleCare+ (even if they didn't buy it in the past) so that should the bright spot appear, they can use the extended warranty. Giving the company MORE money when a defect is discovered is the best way to ensure that the company doesn't fix the problem.
No recalls + No dip in sales + Increase in extended warranty sales (which are more profitable) = maximum profit.
I don't blame them. They're in the business to make money. I'm in the business of making sure I spend my money wisely.
I have seen reports of every iPad Pro model with a screen larger than 9.7" experience the bright spot issue. It seems pretty obvious that it is either a flaw in the manufacturing process or with the internal design of the Pro.
There will be some that will claim that reports of the problem are hyperbole... that it isn't that prevalent. I can't think of a problem that was as widely reported as this one that turned out to be a "nothing-burger". Add to that, part of Best Buy's inspection process for iPads that are traded in is to look for the existence of that bright spot. The issue is widespread enough that Best Buy doesn't want to get stuck with a dud.
The question to ask yourself is, "if my expectations aren't met, what will I do?" If the answer is, "next time, I'll buy AppleCare+" then...
thanks for your opinion and insight. couldn't agree more.
the apple support guy told me that "even samsung has good products, but only the expensive ones" when i told them about this problem. was kinda hilarious. he also somehow agreed that this problem exists, but said that there's nothing he could do.
that must be seriously annoying. i'll keep mine, but it bugs me nonetheless.
Pure speculation, some say it’s a chip getting too hot and altering the display in that area.
Oh I am keeping it. It's a shame I hate it so much and I invested so much into it. Keyboard folio, pencil, iPad.. that's what.. almost 300$ in accessories right there if I upgrade. Wont be giving Apple any of my money after this experience regarding this iPad. I will just run it into the ground like I did my Air 1. I refuse to give Apple more money to get a new iPad because the one I purchased from them consistently has problems,
If that’s the case the white spot wouldn’t disappear if you you suction cup on it? Sounds for me it’s some pressure issue from behind maybe from a swelling battery.
You would notice at some point if the battery was swelling, but people have had this issues for years and no sign of the battery swelling....
Same I have a 256 cellular with smart folio, smart keyboard, pencil and even the logitech keyboard with trackpad....
I was planning to keep it anyway, but after finding the 11 pro at a great price 2 months ago, it's become redundant...
It's still a great device without this issue.... But it's a tough sell with the white spot and all the accessories....