Buying from Apple vs John Lewis

[Josieb1]

Once John Lewis sell the new iPads their prices (including Added Care) will be £1 dearer. Does anyone remember if, in previous years, they offered an extra years insurance on release day? To make them more competitive?

Debating where to buy my new mini from. Assuming JL starts selling on Friday i’ll get it quicker from them, but if price and insurance are the same as Apple i’d Rather buy it from Apple, I just can’t get to a store so i’ll be waiting on shipping from the online store.

 

[Fenhalls]

I guess it comes down to who is likely to give better service if something goes wrong.

I have said elsewhere that John Lewis is my favourite department store. That should have come with a caveat or two. I have had one or two problems with JL in recent years. I've not thought about them too much as Amex sorted them out for me. And they were for items purchased over the internet and not from a JL shop.

I weighed everything in the balance and ordered from Apple. In the end I went with my gut and some of the reviews I've read about Apple and JL. In addition, if I decide that I hate it (most unlikely), it seems as if it would be easier to make a return to Apple. I could easily be wrong about this, though.

No idea about the insurance. Sorry.

 

[arkitect]

As above, no idea about insurance. Though I see it is being offered at £45 years. So I assume it shoudl be ready to go when you order.
Wether they will use that as an incentive? Only JL know…

I usually buy via John Lewis… Not only do I get Partnership Points on my Credit card, but the 3 year guarantee is a bonus.

I have had to return one item to them in all the years I have used them… and it was straightforward, no quibbles. (And did it at the Help Desk at my local Waitrose…)

 

[Fenhalls]

As above, no idea about insurance. Though I see it is being offered at £45 years. So I assume it shoudl be ready to go when you order.
Wether they will use that as an incentive? Only JL know…

I usually buy via John Lewis… Not only do I get Partnership Points on my Credit card, but the 3 year guarantee is a bonus.

I have had to return one item to them in all the years I have used them… and it was straightforward, no quibbles. (And did it at the Help Desk at my local Waitrose…)

I think perhaps the original poster means an extra year's warranty and not an extra year's insurance. On the other hand when they offer the former the latter is usually given as well for the same price.

 

[Josieb1]

I think perhaps the original poster means an extra year's warranty and not an extra year's insurance. On the other hand when they offer the former the latter is usually given as well for the same price.

Yes thats what i mean, the three years for the price of two. Thats the only reason I would buy from John Lewis over Apple. I've preordered my mini from Apple with a delivery date of 4th-9th April. I suspect that by Friday, when JL start to sell, my Apple order will be beyond cancelling.

 

[Fenhalls]

If the extra year's warranty is important to you, and I can well understand why it might be, why don't you cancel the Apple order now and see what happens at John Lewis? You can always order anew at Apple later if things don't work out as you hope at JL. You've lived this long without the mini, surely an extra week or so won't make any real difference to you. And if JL does offer the extra year's warranty and you can't then cancel the Apple order, you will be kicking yourself, I'm sure.

 

[apolloa]

Apple gives 1 year warranty, after which you’ll need to reference EU legislation to get them to fix things for free, which they can do.

JL will just give an extended warranty.

With Brexit, currently I’d go the JL route but that’s me.

 

[Josieb1]

If the extra year's warranty is important to you, and I can well understand why it might be, why don't you cancel the Apple order now and see what happens at John Lewis? You can always order anew at Apple later if things don't work out as you hope at JL. You've lived this long without the mini, surely an extra week or so won't make any real difference to you. And if JL does offer the extra year's warranty and you can't then cancel the Apple order, you will be kicking yourself, I'm sure.

Thank you. I discussed it with hubby and he agrees with you. I have cancelled my Apple order and will wait and see what happens when its on sale.

 

[Kal-037]

Once John Lewis sell the new iPads their prices (including Added Care) will be £1 dearer. Does anyone remember if, in previous years, they offered an extra years insurance on release day? To make them more competitive?

Debating where to buy my new mini from. Assuming JL starts selling on Friday i’ll get it quicker from them, but if price and insurance are the same as Apple i’d Rather buy it from Apple, I just can’t get to a store so i’ll be waiting on shipping from the online store.

I know a John Lewis... I don’t think it’s safe to buy from him, too many sketchy drug shenanigans.
I always go through Apple if I can (I don’t know why, it just is more fun purchasing it directly from Apple I guess,) but Best Buy offered a good discount with no interest for 12 months for the mini 4... so I thought: “why not?” That also gives me 45 days to rerun should there be a problem or if the mini just isn’t something that can be beneficial to my work flow.




Kallum.

 

[Josieb1]

Apple gives 1 year warranty, after which you’ll need to reference EU legislation to get them to fix things for free, which they can do.

JL will just give an extended warranty.

With Brexit, currently I’d go the JL route but that’s me.

When i buy the mini I'll buy Applecare so that's a two year warranty with Apple.

If I buy from John Lewis I also buy Extra Care and with just the two years warranty JL offer its £70, so £1 dearer than Apple. Its only if they offer 3 years for the price of 2 that JL become competitive.

 

[Fenhalls]

When i buy the mini I'll buy Applecare so that's a two year warranty with Apple.

If I buy from John Lewis I also buy Extra Care and with just the two years warranty JL offer its £70, so £1 dearer than Apple. Its only if they offer 3 years for the price of 2 that JL become competitive.

As Fonzie would say, exactamundo!

 

[apolloa]

When i buy the mini I'll buy Applecare so that's a two year warranty with Apple.

If I buy from John Lewis I also buy Extra Care and with just the two years warranty JL offer its £70, so £1 dearer than Apple. Its only if they offer 3 years for the price of 2 that JL become competitive.

But EU laws state a decide must be fit for purpose and last 5 years. Especially with a Mac. Apple’s warranty in a sense only adds accidental cover to that. Trouble is people don’t know their rights and buy these extended warranties. I’ve done so even!

Both stores are great though and will offer top service.

 

[arkitect]

But EU laws state a decide must be fit for purpose and last 5 years. Especially with a Mac. Apple’s warranty in a sense only adds accidental cover to that. Trouble is people don’t know their rights and buy these extended warranties. I’ve done so even!

Both stores are great though and will offer top service.

A, yes, well, good luck getting someone to listen.

A few years ago I tried to claim my rights under EU law with a defective Apple Cinema Display…

Suffice to say, Apple shrugged, and told me that it is not their problem. Back and forth we went… ended up nowhere.

Apple play by their own rules.

 

[apolloa]

A, yes, well, good luck getting someone to listen.

A few years ago I tried to claim my rights under EU law with a defective Apple Cinema Display…

Suffice to say, Apple shrugged, and told me that it is not their problem. Back and forth we went… ended up nowhere.

Apple play by their own rules.

A report to trading standards is what you need to do. But yes companies do tend to ignore laws when it suits them.. its a shame we’ll be losing the protection of the EU as it’s one of the things they are good at, consumer laws and protection. Well if we ever leave....

 

[designfullprint]

In the event that the additional year's guarantee is critical to you, and I can surely know why it may be, for what reason don't you drop the Apple request now and see what occurs at John Lewis? You can generally arrange once again at Apple later if things don't work out as you trust at JL. You've experienced this long without the small scale, unquestionably an additional week or so won't have any genuine effect to you. What's more, in the event that JL offers the additional year's guarantee and you can't, at that point drop the Apple request, you will kick yourself, I'm certain.

 

[Josieb1]

In the event that the additional year's guarantee is critical to you, and I can surely know why it may be, for what reason don't you drop the Apple request now and see what occurs at John Lewis? You can generally arrange once again at Apple later if things don't work out as you trust at JL. You've experienced this long without the small scale, unquestionably an additional week or so won't have any genuine effect to you. What's more, in the event that JL offers the additional year's guarantee and you can't, at that point drop the Apple request, you will kick yourself, I'm certain.

That’s what i’ve done. Cancelled the Apple order for now. My current iPad mini came from John Lewis and 2 1/2 years in to a three year warrenty I dropped it. It was repaired in two weeks under the Accidental Damage cover.

 

[*~Kim~*]

As I understand it JL give a two (sometimes three) year warranty as standard, where Apple give one.

It is their added care covering accidental damage which is £1 dearer than AppleCare, but one can buy the iPad from JL and then add AppleCare+ within however many days it is you have after purchase. I would go AppleCare over JL added care.

 

[Fenhalls]

As I understand it JL give a two (sometimes three) year warranty as standard, where Apple give one.

It is their added care covering accidental damage which is £1 dearer than AppleCare, but one can buy the iPad from JL and then add AppleCare+ within however many days it is you have after purchase. I would go AppleCare over JL added care.

But whenever JL provide a three-year warranty they invariably match that term when you purchase the accidental coverage from them. In other words, two year coverage for accidental damage becomes three for no additional outlay. In that instance, a purchase from JL really is a no-brainer.

 

[ThatiPhoneKid]

Once John Lewis sell the new iPads their prices (including Added Care) will be £1 dearer. Does anyone remember if, in previous years, they offered an extra years insurance on release day? To make them more competitive?

Debating where to buy my new mini from. Assuming JL starts selling on Friday i’ll get it quicker from them, but if price and insurance are the same as Apple i’d Rather buy it from Apple, I just can’t get to a store so i’ll be waiting on shipping from the online store.

I actually stopped buying directly from Apple and now purchase my Apple products from John Lewis. They give you a 2 year guarantee which is nice and have great customer service.

 

[*~Kim~*]

But whenever JL provide a three-year warranty they invariably match that term when you purchase the accidental coverage from them. In other words, two year coverage for accidental damage becomes three for no additional outlay. In that instance, a purchase from JL really is a no-brainer.

Absolutely. With the new iPads coming out though I doubt we'll see the three years for a while, so at this moment I'm inclined to go John Lewis and then AppleCare+ if desired.

 

[Josieb1]

Absolutely. With the new iPads coming out though I doubt we'll see the three years for a while, so at this moment I'm inclined to go John Lewis and then AppleCare+ if desired.

Thanks. I had completely forgotten I could do that . Something to consider.
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But whenever JL provide a three-year warranty they invariably match that term when you purchase the accidental coverage from them. In other words, two year coverage for accidental damage becomes three for no additional outlay. In that instance, a purchase from JL really is a no-brainer.

That’s what I am hoping for. I know it’s doubtful but they may consider it as otherwise they are the same price as apple, for those who take Applecare anyway.

 

[*~Kim~*]

The last three year offer ended on 6th March I believe. Does anyone know roughly how often they usually come around?

 

[Fenhalls]

The last three year offer ended on 6th March I believe. Does anyone know roughly how often they usually come around?

The original poster seems to think that JL may offer a three-year deal on the first day these new devices are put on sale. We'll find out soon enough.

 

[AJB1971]

It’s also worth remembering that John Lewis have a price match guarantee and you can use this up to 28 days after purchasing from them.

 

[steve62388]

Apple gives 1 year warranty, after which you’ll need to reference EU legislation to get them to fix things for free, which they can do.

JL will just give an extended warranty.

With Brexit, currently I’d go the JL route but that’s me.

You obviously don’t know your way around legislation. You should be using the Consumer Rights Act 2015 which gives greater protection.