California mindset?? WTF is that? DO you think I live in California??? What an odd thing to say. Are all customers interests tied to California mindset?? Your first sentence is hard for me to understand what you are saying or mean?There are a number of things Apple does which are not in customers' interests and betray the California mindset however I see colleagues struggling with Windows and Android problems with updates stalling, drivers not working properly and virus ridden downloads that I would never go back. The kicker for me is support and the fact you can go into any US Apple Store and get help and advice (Not so much in the UK where the folks in the few stores are not interested).
On the second point, your colleagues having issues is one I have heard so often. Like when I had my air and a person was telling me why the MBP was better than the MBA and how he tried a colleagues air and it was terrible compared to his MBP. So when I hear the, "my colleagues have such huge problems line I think they are just trying to confirm bias by saying things like this.
I know some old folks who are tech illiterate who manage to run and update Windows computers without drivers not installing and all the other BS people who haven't used what they are talking about in a long time say about Windows devices.
Apple store support? First you need to be near an Apple store then book an appointment, wait, then explain everything to an Apple expert who will then tell you whether or not they will cover or fix your device and good luck if you are out of warranty or don't have Apple care. Then the decision on how much you will pay will entirely depend on the Apple expert. You may get a nice one and Apple will cover you or you might not and have to spend hundreds.
If I have a surface product I can go to a Microsoft store. Samsung has same day service on laptops if you buy the warranty. HP offers very fast repair turn around and you don't have to go anywhere. If you buy any of the extra warranties then you will get same day service and a loaner for repairs. I had an HP Spectre a few years ago and two months out of warranty the mother board died. Called HP and after a couple agents they decided to fix the laptop free of charge and UPS picked it up next day and a couple days later I got a loaner that was similar to my laptop until I got the replacement. I didn't have to go anywhere and I was out of warranty and HP fixed my laptop and provided me a loaner commensurate with what I was using. I don't see how you can top that? So good customer service is not limited to Apple. I do like Apple customer service and have had good software support out of warranty but never had a hardware problem fixed out of warranty so I don't know. I have had issue with other items and general Apple expert advice or support. But overall Apple is good. My point is so are others.
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