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yuser

macrumors member
Sep 18, 2009
56
9
Just a quick heads-up to anyone having ethernet problems. I had no connectivity – my router was assigning me an IP address, but I couldn't go to any websites nor see any local network devices. Tried removing and re-adding the network interface, restarting my router and switch, rebooting computer, power-cycling TS4, etc.

Eventually tracked it down to a default setting of "full-duplex, energy-efficient-ethernet". Switching to manual, and changing this setting to just regular "full duplex" solved it.

(edit: also changed to jumbo frames after making these screen shots :) )

View attachment 1957673

View attachment 1957674

Thank you!

My new TS4 arrived today and I have the same problem with the ethernet port. Out of the box without changing the settings the connection is either not working at all or extremely slow.
Next to TS4 I still have my TS3+ which works without any problems.

Strange behavior.
 
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dstyp

macrumors member
Apr 9, 2015
94
39
Stockholm, Sweden
Anothe
Was able to get it up and running in between work. Off to a rocky start, came back to the Macbook Pro M1 Max having restarted after grabbing coffee. Report metions Thunderbolt driver.

Hopefully nothing. Had 0 problems like this with the TS3+ though so it's a bit concerning as I've read reports about this also regarding the TS3+ previously.

edit: happened again. Seems to be related to sleep/wakeup. Will wait until 3rd time and then report. Hopefully something that can be fixed with firmware. Looking forward to read more reports as these units begin to ship.

Another update:

Unfortunately, the MBP crashes consistently if I let it stay connected to the dock.

Will have to revert to the TS3+. Hopefully this can sorted out. I've been in touch with the Caldigit support but no reply yet. Will keep updating.

Out of curiosity: any of you new TS4 owners with M1 macs experience this?

First time I got another message that I didn't save but last few has been this:

panic(cpu 0 caller 0xfffffe001478a6bc): Sleep transition timed out after 35 seconds while calling power state change callbacks. Suspected bundle: com.apple.driver.AppleTypeCPhy. Thread 0x1837.

I am using some power management software (Al Dente) that may interfere but no issues with TS3+ so...

This happens constantly to me with my M1 Max MBP and TS3+. Pretty widely discussed online.

I do hope that the TS4 fixes the USB power issues I've had with my TS3+... I had to get a second standalone USB-C hub to spread my devices across, otherwise I would get drive disconnects and/or messages about too much USB power being used (even though everything I'm using is powered, including hubs).

Do you have any links about this? Would be interesting to read up on. I mentioned I've seen reports about it but guess I got lucky with my TS3+
 
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yuser

macrumors member
Sep 18, 2009
56
9
Out of curiosity: any of you new TS4 owners with M1 macs experience this?
Yes, came back home some minutes ago after connecting my M1 MAX MBP 14' to the TS4 and found it restarted after a crash.
After the latest OS X updates the problem with TS3+ was solved for me. TS3+ is daisy-chained with TS4.
 
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macphoto861

macrumors 6502
Original poster
May 20, 2021
496
444
Unfortunately, the MBP crashes consistently if I let it stay connected to the dock.

Will have to revert to the TS3+. Hopefully this can sorted out. I've been in touch with the Caldigit support but no reply yet. Will keep updating.

Out of curiosity: any of you new TS4 owners with M1 macs experience this?

So far my system (M1 Max) has been rock solid, BUT I have it set to never go to sleep (in your post yesterday, you said that it appeared to be related to sleep/wake, and the error you pasted this morning mentions sleep as well), so that could very well explain why I haven't had any such problems. Or are you having some non-sleep crashes as well?
 

sblundgren

macrumors newbie
Nov 29, 2017
28
16
Minnesota
Anybody get a Apple USB SuperDrive to work attached to the TS4? I installed the TS3+ driver since I couldn't find one for the TS4, but that doesn't seem to help. The user manual link for the TS4 points to the TS3+, I'm thinking website isn't quite up to speed yet.
 
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macphoto861

macrumors 6502
Original poster
May 20, 2021
496
444
I did run into a bit of a snag with regards to USB hubs, though I’m not clear on how much of this is an Apple problem vs. a TS4 problem vs. just the harsh reality of how a Thunderbolt dock works.

TL;DR: my 7-port USB-A hub connected to the TS4 is not fully functional.

To backtrack a bit, I had been running my MBP i9 setup through a USB-C dock and an arrangement of USB hubs, and all was working fine. When I upgraded to the M1 Max, I encountered problems with some of my USB devices not working, which I determined was related to hubs being daisy chained. I was able to fix it by rearranging some things, but I was confused at why the setup worked with the i9 but not the M1 Max, as it wasn’t an absurd number of chained hubs (at the most, a chain of 3 including the dock itself).

I have a somewhat better understanding of it now… I believe the problem was related to the fact that my 7-port USB hub is actually internally structured as 2 cascaded 4-port hubs, along with a couple of my devices (dual-slot SD card readers) being “hubs” themselves. Though I can’t confirm (no longer have the i9), I’m guessing that structure put my setup right at the limit as to how deep a USB chain can go, and I’m guessing the M1 Max for some reason added another internal USB hub at the beginning, which put my end devices over the limit in terms of how deep the chain can go.

So how does this relate to the TS4? It appears that the dock’s internal structure (or the reality of Thunderbolt/USB) adds yet ANOTHER hub layer to my chain. Surprisingly I found that the simple arrangement of ONE 7-port USB hub (which feeds 3 hard drives and 3 label printers) connected to a USB-A port on the TS4 left some of those hub-connected devices unreachable (the first 3 ports on the hub were usable, the next 4, presumably the second internally chained hub, were not). Here’s what it looks like with the USB-C dock:

Screen Shot 2022-02-11 at 6.42.17 PM.png


And here it is with the TS4:

Screen Shot 2022-02-11 at 6.37.20 PM.png

Note that extra “USB3.0 Hub” that’s added at the top, and now the 2 “easystore 25FB” drives as well as 2 of the label printers are no longer visible… that second internally-chained hub in the 7-port hub apparently is the limit as to how long the device chain can be. From what I’ve read, I thought there could be 5 hubs (in addition to the root hub), so I shouldn’t be over that limit (that last “USB3.0 Hub” should be #5), unless that first “USB 3.1 Bus” is actually another internal hub in the MBP and is not the “root”.

This isn’t a showstopper, but it’s mildly annoying. There are enough ports on the TS4 to be able to accommodate my setup despite this (I could have 2 separate 4-port hubs), though the purpose of this particular 7-port hub was to feed these drives and label printers on a nearby shelf with only one cable. In the end, I did find a workaround, which ironically involved ADDING a hub. I found that if I connected a hub (with a USB-C host plug) to one of the TS4’s Thunderbolt ports, chaining the 7-port hub off of that one had the effect of actually reducing the number of "hubs" in that chain compared to connecting it directly to the TS4, and worked fine:

Screen Shot 2022-02-11 at 6.39.35 PM.png


There's still one thing I'm confused about though... is a USB hub limited to 4 ports, or 7 ports? I've searched, and found both answers. Some sources say that there's a limit of 4, and that any hub that has more than that is going to consist of an internal chain of multiple hubs (which is consistent with what I observed with the 7-port hub I was trying to use here, as well as with another 7-port hub I had laying around), but other sources say the limit is actually 7. Is the limit really 7, but it's cheaper for a manufacturer to chain a couple of 4-port hubs together so that's what some of them do?
 
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dstyp

macrumors member
Apr 9, 2015
94
39
Stockholm, Sweden
So far my system (M1 Max) has been rock solid, BUT I have it set to never go to sleep (in your post yesterday, you said that it appeared to be related to sleep/wake, and the error you pasted this morning mentions sleep as well), so that could very well explain why I haven't had any such problems. Or are you having some non-sleep crashes as well?
Thanks for the input! This is true, it has been happening 100% when I've left the computer for a while and have come back to it. I set it up to not sleep while connected to power. So far so good! We'll see when Caldigit addresses this. Since more people seem to have problems it's likely a software issue that can be solved ?
 

MRxROBOT

macrumors 6502a
Apr 14, 2016
779
806
01000011 01000001
For what it's worth, I'm not experiencing any of these issues with my Kensington Thunderbolt 4 Dock or Anker Thunderbolt 4 hub. So I do believe it is not an OS issue, but rather a CalDigit Firmware issue.
 
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sblundgren

macrumors newbie
Nov 29, 2017
28
16
Minnesota
Anybody get a Apple USB SuperDrive to work attached to the TS4? I installed the TS3+ driver since I couldn't find one for the TS4, but that doesn't seem to help. The user manual link for the TS4 points to the TS3+, I'm thinking website isn't quite up to speed yet.
I don't think I'm getting the advertised power to other devices connected to the USB ports either, likely missing driver related. In fact I've had an external drive spontaneously unmount a couple times. I've also had the "USB drawing too much power" message.
 

dstyp

macrumors member
Apr 9, 2015
94
39
Stockholm, Sweden
For what it's worth, I'm not experiencing any of these issues with my Kensington Thunderbolt 4 Dock or Anker Thunderbolt 4 hub. So I do believe it is not an OS issue, but rather a CalDigit Firmware issue.

Definitely. As I have mentioned in previous posts I had no issues with the TS3+ so definitely related to the TS4.
 

Lee Cooper

macrumors member
Dec 20, 2021
90
11
I don't know about you guys but I consider all these hubs with one million of different kind of ports are just a way the manufacturer sells things nobody really needs or already have, by bundle them with the few ports one really needs.
Why all these legacy usb A ports when for 10 bucks can get few small usb-A to usb-C adapters to use them with any usb A cable?
Most of today cameras can be directly usb connected to a computer, no need to take the cards out! And how many of us have different cameras with few different kind of cards, not to mention if one has these cameras, also already have few card readers in the house !?
 

yuser

macrumors member
Sep 18, 2009
56
9
After multiple crashes and reboots of my M1 Max (mostly during/after standby) I removed the TS4 entirely and went back to the TS3+.
After the reboots the screens mostly remain dark (connected via ThunderBolt and HDMI) and are not recognized anymore.

Very disappointed so far! Not usable in any productive setup because of all those issues - ethernet port problems, crashes and reboots, unrecognized screens. Come on CalDigit, the TS3+ runs most of the time without any problem.
Don't know what to do. Send it back to the UK is not so easy because of customs topics.
 
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dstyp

macrumors member
Apr 9, 2015
94
39
Stockholm, Sweden
After multiple crashes and reboots of my M1 Max (mostly during/after standby) I removed the TS4 entirely and went back to the TS3+.
After the reboots the screens mostly remain dark (connected via ThunderBolt and HDMI) and are not recognized anymore.

Very disappointed so far! Not usable in any productive setup because of all those issues - ethernet port problems, crashes and reboots, unrecognized screens. Come on CalDigit, the TS3+ runs most of the time without any problem.
Don't know what to do. Send it back to the UK is not so easy because of customs topics.
Same but I disabled sleep and it seems to have worked (knock on wood). I recommend Amphetamine where you can set up a "Trigger". Power draw is almost negligible as long as screens are allowed to sleep so it's ok but indeed not really a solution.

Good thing is this seems to occur for many people with the TS4 so I'm hopeful Caldigit's on it. Did you send them a bug report?
 

macphoto861

macrumors 6502
Original poster
May 20, 2021
496
444
Good thing is this seems to occur for many people with the TS4 so I'm hopeful Caldigit's on it.
Which of course makes one ask, "did you people TEST this thing before you starting making them?!?" I mean, again, I'm not having any crashes, but that's because I am probably the simplest use case scenario for a dock, no external monitors, and using it merely as a charger, Thunderbolt/USB hub, and ethernet interface. However, I'd be willing to bet that it's more common for dock users to have external monitors, and most people probably don't keep their laptop awake 24/7 like me.
 
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EzisAA

macrumors regular
Jan 26, 2017
110
66
Riga, Latvia
I don't know about you guys but I consider all these hubs with one million of different kind of ports are just a way the manufacturer sells things nobody really needs or already have, by bundle them with the few ports one really needs.
Why all these legacy usb A ports when for 10 bucks can get few small usb-A to usb-C adapters to use them with any usb A cable?
Most of today cameras can be directly usb connected to a computer, no need to take the cards out! And how many of us have different cameras with few different kind of cards, not to mention if one has these cameras, also already have few card readers in the house !?
I have card readers (ProGrade Dual microSD UHS-II, Ugreen SD/microSD UHS-II and CalDigit TS3+ with SD UHS-II), because the action cam like GoPro, DJI OSMO Action, Sony x3000 USB speed is to slow. USB speed is slower then UHS-I max standard have, but I use a UHS-II cards, so with readers transfer speed is meny time faster.

Usually in each camera is about 2-3 hours of video files in 4K. So transfer speed is important when you have 5-8 cameras.

In CalDigt TS3+ i dont use only audio ports (because i have wireless headphones), Display port (i don't use a external monitor), Ethernet (bacause wi-fi) but another ports I use for HDD/SSD and USB-A to USB-C cables to conect card readers or charch a cameras.
 

dstyp

macrumors member
Apr 9, 2015
94
39
Stockholm, Sweden
I don't know about you guys but I consider all these hubs with one million of different kind of ports are just a way the manufacturer sells things nobody really needs or already have, by bundle them with the few ports one really needs.
Why all these legacy usb A ports when for 10 bucks can get few small usb-A to usb-C adapters to use them with any usb A cable?
Most of today cameras can be directly usb connected to a computer, no need to take the cards out! And how many of us have different cameras with few different kind of cards, not to mention if one has these cameras, also already have few card readers in the house !?

The answer is productivity. This has been discussed a bit in this thread and many other. For professional use, which clearly is Caldigit's target with these hubs, it is invaluable to have this type of solution that only requires one cable. I'm happy to pay for it and for the rare instance I need one of the ports that is not regularly used I save a lot of time compared to finding the right device in a drawer somewhere, plug it in, make it work etc etc.
 

joevt

macrumors 604
Jun 21, 2012
6,968
4,262
I did run into a bit of a snag with regards to USB hubs, though I’m not clear on how much of this is an Apple problem vs. a TS4 problem vs. just the harsh reality of how a Thunderbolt dock works.

TL;DR: my 7-port USB-A hub connected to the TS4 is not fully functional.

To backtrack a bit, I had been running my MBP i9 setup through a USB-C dock and an arrangement of USB hubs, and all was working fine. When I upgraded to the M1 Max, I encountered problems with some of my USB devices not working, which I determined was related to hubs being daisy chained. I was able to fix it by rearranging some things, but I was confused at why the setup worked with the i9 but not the M1 Max, as it wasn’t an absurd number of chained hubs (at the most, a chain of 3 including the dock itself).

I have a somewhat better understanding of it now… I believe the problem was related to the fact that my 7-port USB hub is actually internally structured as 2 cascaded 4-port hubs, along with a couple of my devices (dual-slot SD card readers) being “hubs” themselves. Though I can’t confirm (no longer have the i9), I’m guessing that structure put my setup right at the limit as to how deep a USB chain can go, and I’m guessing the M1 Max for some reason added another internal USB hub at the beginning, which put my end devices over the limit in terms of how deep the chain can go.

So how does this relate to the TS4? It appears that the dock’s internal structure (or the reality of Thunderbolt/USB) adds yet ANOTHER hub layer to my chain. Surprisingly I found that the simple arrangement of ONE 7-port USB hub (which feeds 3 hard drives and 3 label printers) connected to a USB-A port on the TS4 left some of those hub-connected devices unreachable (the first 3 ports on the hub were usable, the next 4, presumably the second internally chained hub, were not). Here’s what it looks like with the USB-C dock:

View attachment 1957892


And here it is with the TS4:

View attachment 1957893

Note that extra “USB3.0 Hub” that’s added at the top, and now the 2 “easystore 25FB” drives as well as 2 of the label printers are no longer visible… that second internally-chained hub in the 7-port hub apparently is the limit as to how long the device chain can be. From what I’ve read, I thought there could be 5 hubs (in addition to the root hub), so I shouldn’t be over that limit (that last “USB3.0 Hub” should be #5), unless that first “USB 3.1 Bus” is actually another internal hub in the MBP and is not the “root”.

This isn’t a showstopper, but it’s mildly annoying. There are enough ports on the TS4 to be able to accommodate my setup despite this (I could have 2 separate 4-port hubs), though the purpose of this particular 7-port hub was to feed these drives and label printers on a nearby shelf with only one cable. In the end, I did find a workaround, which ironically involved ADDING a hub. I found that if I connected a hub (with a USB-C host plug) to one of the TS4’s Thunderbolt ports, chaining the 7-port hub off of that one had the effect of actually reducing the number of "hubs" in that chain compared to connecting it directly to the TS4, and worked fine:

View attachment 1957897


There's still one thing I'm confused about though... is a USB hub limited to 4 ports, or 7 ports? I've searched, and found both answers. Some sources say that there's a limit of 4, and that any hub that has more than that is going to consist of an internal chain of multiple hubs (which is consistent with what I observed with the 7-port hub I was trying to use here, as well as with another 7-port hub I had laying around), but other sources say the limit is actually 7. Is the limit really 7, but it's cheaper for a manufacturer to chain a couple of 4-port hubs together so that's what some of them do?
Thunderbolt 4 docks or hubs consist of at least one main USB Hub for the Thunderbolt 4 ports. This hub is connected to the USB bus of an M1 Mac (using USB tunnelling over Thunderbolt 4 which is a new thing that comes with USB4/Thunderbolt 4), or to the USB bus controller of the dock for Macs that don't support USB4. A Thunderbolt 4 dock will have additional USB hubs internally connected to the main USB hub of the dock.

I'm not sure what could be causing your USB connection issues. I don't think there should be such limits as you have experienced. If the problem is the M1 Mac's USB controller (you didn't say if you tried the TS4 with an Intel Mac) then you can disable USB tunnelling by putting a Thunderbolt 3 dock between the M1 Mac and the TS4. That way the TS4 will use its own USB bus controller for its USB hub.
 
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macphoto861

macrumors 6502
Original poster
May 20, 2021
496
444
I'm not sure what could be causing your USB connection issues. I don't think there should be such limits as you have experienced. If the problem is the M1 Mac's USB controller (you didn't say if you tried the TS4 with an Intel Mac) then you can disable USB tunnelling by putting a Thunderbolt 3 dock between the M1 Mac and the TS4. That way the TS4 will use its own USB bus controller for its USB hub.
I don't have a TB3 hub, but I do have a TB3 cable in a drawer somewhere... I wonder if swapping in that cable in place of the TB4 cable might have the same effect as bypassing tunneling?
 

joevt

macrumors 604
Jun 21, 2012
6,968
4,262
I don't have a TB3 hub, but I do have a TB3 cable in a drawer somewhere... I wonder if swapping in that cable in place of the TB4 cable might have the same effect as bypassing tunneling?
Nope. The cables are the same in regards to the function of Thunderbolt 3 and Thunderbolt 4 devices. They could have different Power Delivery capabilities but that's all.
 
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macphoto861

macrumors 6502
Original poster
May 20, 2021
496
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Nope. The cables are the same in regards to the function of Thunderbolt 3 and Thunderbolt 4 devices. They could have different Power Delivery capabilities but that's all.
Ah, well it's really not a big deal, as I was able to get it set up satisfactorily. I'm a little more bothered by the drop in write speed to my NVMe SSD (~1500MB/s through the dock vs. ~2200MB/s when connected directly), and it's even more strange that the read speed is largely unaffected.
 

joevt

macrumors 604
Jun 21, 2012
6,968
4,262
Ah, well it's really not a big deal, as I was able to get it set up satisfactorily. I'm a little more bothered by the drop in write speed to my NVMe SSD (~1500MB/s through the dock vs. ~2200MB/s when connected directly), and it's even more strange that the read speed is largely unaffected.
I measured similar results with the CalDigit Element Hub (Mac mini 2018). I think this is normal with Thunderbolt 4 docks/hubs.
See #2,588
 
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macphoto861

macrumors 6502
Original poster
May 20, 2021
496
444
I measured similar results with the CalDigit Element Hub (Mac mini 2018). I think this is normal with Thunderbolt 4 docks/hubs.
See #2,588
Thanks! It's not surprising to see a big drop in write speed when using an external monitor, but I see that you also saw a bit of a drop even with no monitor (a little less of a drop than what I'm seeing, but at least in the same ballpark). I wonder why that is? Is it reserving some bandwidth "just in case" it's needed for something, and if so, why just upstream and not downstream?

edit: I may be getting my upstream vs. downstream terminology mixed up... data sent from the computer to the dock would be downstream I suppose.
 

Berries-A-Million

macrumors 6502
Feb 24, 2019
459
414
Thank you!

My new TS4 arrived today and I have the same problem with the ethernet port. Out of the box without changing the settings the connection is either not working at all or extremely slow.
Next to TS4 I still have my TS3+ which works without any problems.

Strange behavior.
Having the same issue but can't figure out how to switch it to full duplex. It won't let me change it under network,. It shows it disconnected right now when its not. Ugh! TS4 with M1 Max MBP
 
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