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flowrider

macrumors 604
Nov 23, 2012
7,323
3,003
^^^^Hmm - I thought I asked you a question Unknown.png

Lou
 

sirio76

macrumors 6502a
Mar 28, 2013
578
416
Neither of us should draw categorical conclusions from personal anecdotes. If someone has industry statistics about RMAs and actual service lifetimes of Apple vs Dell/HP/Puget/build-your-owns, I'd love to see it. But I've never once seen any real numbers among all the claims one way or another.
You are totally right :) statistics are made by thousand individual.
You may be interested in this, a study done by IBM, you can read several reports:
“average PC user drives twice the number of support calls compared to Mac users, and 27 percent of PC-related issues require in-person assistance versus 5 percent for Macs. Those factors mean PCs are three times more expensive to manage than Macs at IBM“.
This is one of the most recent report corroborated by an external research company: https://mbsdirect.com/mbs-blog/arti...nd-ibm-studies-show-macs-are-cheaper-than-pcs
 
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cutterman

macrumors 6502
Apr 27, 2010
254
9
Interesting article. My take on this is the increased cost of PC's was more related to user support/OS/software issues rather than hardware failure, which was the topic of this thread. Totally expected result given the differences in the OS's.

Essentially Mac and PC are made from similar electronic components, all subject to similar failure rates. A well-designed home built PC with adequate cooling should last many years, as long as any Mac Pro.
 
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m1maverick

macrumors 65816
Nov 22, 2020
1,368
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Interesting article. My take on this is the increased cost of PC's was more related to user support/OS/software issues rather than hardware failure, which was the topic of this thread. Totally expected result given the differences in the OS's.

Essentially Mac and PC are made from similar electronic components, all subject to similar failure rates. A well-designed home built PC with adequate cooling should last many years, as long as any Mac Pro.
I think it's important to note the "study" in question is really a write up of IBMs deployment /use of a Mac remote deployment solution from a company named Jamf. These results are found on IBMs web site but, you guessed it, Jamfs. It's essentially Jamf marketing material.
 

sirio76

macrumors 6502a
Mar 28, 2013
578
416
The reports always comes from IBM spokesman, and I can't see why IBM should have interest in promoting Mac over PC. No matter who provide the hardware for them they are still increasing their Mac flot every day so they need to have very good reasons to do so, and the reason is that this choice save them money. My BMW is provided by an affiliate leasing company but that doesn’t change my user experience..
 

m1maverick

macrumors 65816
Nov 22, 2020
1,368
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The reports always comes from IBM spokesman, and I can't see why IBM should have interest in promoting Mac over PC. No matter who provide the hardware for them they are still increasing their Mac flot every day so they need to have very good reasons to do so, and the reason is that this choice save them money. My BMW is provided by an affiliate leasing company but that doesn’t change my user experience..
Again: The information is being published by the manufacturer of a product intended to lower Mac support costs. The company clearly has motivation to make their product look good. This is not a study by an independent party who has published the impartial results and the corresponding methodology as to how those results were achieved.

BMW has great vehicles but that doesn't negate there are other equally as good or better vehicles on the market. In fact I just got rid of my BMW for something else.
 

sirio76

macrumors 6502a
Mar 28, 2013
578
416
Never said BMW produce the best car.. it was just to say that it doesn't matter who provide the hardware.. every large company I work with don't purchase hardware/software straight from the producer, they always relay on third party because they usually buy both hardware and support. I'm sure IBM will also outsource many other things, but if they choose one thing over another is likely because it's better and/or saves money. Their Mac usage is constantly increasing, I think they have almost 300.000 device right now.
BTW it seems that you get the report wrong, the research is coming straight from IBM not the service provider, you can read it clearly here and on other report: https://www.jamf.com/resources/pres...roductivity-and-employee-satisfaction-at-ibm/
Research was conduced by IBM and results were announced by the IBM CIO.
 

m1maverick

macrumors 65816
Nov 22, 2020
1,368
1,267
Never said BMW produce the best car.. it was just to say that it doesn't matter who provide the hardware.. every large company I work with don't purchase hardware/software straight from the producer, they always relay on third party because they usually buy both hardware and support. I'm sure IBM will also outsource many other things, but if they choose one thing over another is likely because it's better and/or saves money. Their Mac usage is constantly increasing, I think they have almost 300.000 device right now.
BTW it seems that you get the report wrong, the research is coming straight from IBM not the service provider, you can read it clearly here and on other report: https://www.jamf.com/resources/pres...roductivity-and-employee-satisfaction-at-ibm/
Research was conduced by IBM and results were announced by the IBM CIO.
Did you even look at the link you posted?

https://www.jamf.com/resources/pres...roductivity-and-employee-satisfaction-at-ibm/

This appears to be nothing more than a vendor performing a case study of their own product and concluding, unsurprisingly, it did what they claim it does. It's not independent and I didn't see any methodology as to how this "study" was conducted. This is, pure and simple, marketing material and cannot be relied on to prove Macs have a lower TCO than Wintel.
 

sirio76

macrumors 6502a
Mar 28, 2013
578
416
You read the link but not the article:

”Fletcher Previn, CIO at IBM, came back on the JNUC stage to give an update on IBM’s deployment. With over 90,000 Mac deployed by 2016, Previn demonstrated how IBM saves anywhere from $273-$543 per Mac compared to a PC, over a four-year span”

“IBM announced research showing its employees who use Mac are more likely to stay with IBM and exceed performance expectations compared to PC users”.

”Previn (IBM) announced first-of-its-kind research that shows how Mac enables IBM employees to be more productive, along with improving employee satisfaction and retention”

It’s pretty obvious that research is done by IBM itself, but you are free to interpret this fact as you prefer.
 
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m1maverick

macrumors 65816
Nov 22, 2020
1,368
1,267
You read the link but not the article:

”Fletcher Previn, CIO at IBM, came back on the JNUC stage to give an update on IBM’s deployment. With over 90,000 Mac deployed by 2016, Previn demonstrated how IBM saves anywhere from $273-$543 per Mac compared to a PC, over a four-year span”

“IBM announced research showing its employees who use Mac are more likely to stay with IBM and exceed performance expectations compared to PC users”.

”Previn (IBM) announced first-of-its-kind research that shows how Mac enables IBM employees to be more productive, along with improving employee satisfaction and retention”

It’s pretty obvious that research is done by IBM itself, but you are free to interpret this fact as you prefer.
Oh, I read it and there are no facts to interpret. That's the problem.

As I said this is a case study for a vendor product which is intended to reduce support costs. Any surprise they claim that it does just that? It's also interesting to see why they're comparing it to Windows systems and not the TCO of Macs prior to deployment of this solution.

I have been through many of these types of product evaluations. Despite what a vendor claims results tend not to be as extravagant as they're made out to be. Likewise those who selected the product have a vested interest in its success. I see this all the time in large organizations. Someone wants product x and they create criteria to highlight that products strengths and downplay the weaknesses.

I also think it's a stretch to say the Mac is the sole reason for increased employee satisfaction. Perhaps allowing them a choice in what to use was the underlying reason. But we'll never know. Do you know why? Because we don't know the methodology.
 

vett93

macrumors 6502
Jul 27, 2014
279
40
California
Funny that someone mentioned BMW cars here. I have owned quite a few cars, including a brand new BMW 7-series. It was the most unreliable car I have ever owned! Is that meant to be like Mac Pro or Windows Desktop? :)

I am about to retire my MP 6,1. I bought it when it first came out in early 2014. It is still very reliable. But its computing power is not up to par anymore. I am not sure longevity is an useful benchmark for computers, because a good PC can last this long as well. (My previous Dell desktop also last a long time.) IMO, the needs for more computing power are important reasons to upgrade.

I just bought a prebuilt gaming desktop as the successor of my MP 6,1. It is still within the 30-day return period. But I am going to keep it. It is just as good as my MP 6,1, but with much more power, from my initial assessment.

First, it is as quiet as my MP6,1. (What a relief!) It has an AMD R9 5959x 16-core processor which is more powerful than MP7,1's 16-core Xeon processor. It has a Nvidia 3080Ti GPU card which is 80% more powerful than MP7,1's most powerful and most expensive GPU card, Radeon Pro W6900X. Note that W6900X is a $5,600 option for MP7,1. (Hello Apple???)

The worst part of Apple computers is the lack of Nvidia GPU option, from my perspective. The whole Machine Learning/Deep Learning world centers around CUDA. The use of AMD GPU and M1 GPU are non-starters for professionals in this area. I am a data scientist by trade and an amateur photographer. From my viewpoint, Apple has focused on iPhone and stuff. We'll see if they want to invest on the professional computing market. Maybe I'll get a MP9,1 in the next round?
 
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Mac3Duser

macrumors regular
Aug 26, 2021
183
139
I want it , the 8.1 or 7.1 on refurb store (if the 8.1 wille be AS), but I know this is insane because Asus sells a xeon pc with quadro rtx 4000 for half of the price of the mac pro :D
 
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m1maverick

macrumors 65816
Nov 22, 2020
1,368
1,267
Funny that someone mentioned BMW cars here. I have owned quite a few cars, including a brand new BMW 7-series. It was the most unreliable car I have ever owned! Is that meant to be like Mac Pro or Windows Desktop? :)

I am about to retire my MP 6,1. I bought it when it first came out in early 2014. It is still very reliable. But its computing power is not up to par anymore. I am not sure longevity is an useful benchmark for computers, because a good PC can last this long as well. (My previous Dell desktop also last a long time.) IMO, the needs for more computing power are important reasons to upgrade.

I just bought a prebuilt gaming desktop as the successor of my MP 6,1. It is still within the 30-day return period. But I am going to keep it. It is just as good as my MP 6,1, but with much more power, from my initial assessment.

First, it is as quiet as my MP6,1. (What a relief!) It has an AMD R9 5959x 16-core processor which is more powerful than MP7,1's 16-core Xeon processor. It has a Nvidia 3080Ti GPU card which is 80% more powerful than MP7,1's most powerful and most expensive GPU card, Radeon Pro W6900X. Note that W6900X is a $5,600 option for MP7,1. (Hello Apple???)

The worst part of Apple computers is the lack of Nvidia GPU option, from my perspective. The whole Machine Learning/Deep Learning world centers around CUDA. The use of AMD GPU and M1 GPU are non-starters for professionals in this area. I am a data scientist by trade and an amateur photographer. From my viewpoint, Apple has focused on iPhone and stuff. We'll see if they want to invest on the professional computing market. Maybe I'll get a MP9,1 in the next round?
I have owned quite a number of BMWs and found them to be average reliability. Certainly not at the levels of Honda or Toyota.

IME modern, quality PCs are no more or less reliable than Macs.
 
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Gilbert Guldlock

macrumors newbie
Jun 10, 2020
12
4
Northern Europe
What you say makes a lot of sense and loads of helpful info in your post.

One glaring issue I have with the Mac Pro is this [and a lot of my apps in general] :

all developers are most likely developing their apps for M chips now, and not bothering with focus on intel.
If this is the case, I find it unwise to invest so much money into a desktop that is running on CPU's that may not be as well supported in the next year or so. Apple can state they will support, but will the developers?

This is one of the biggest reasons we are on PC's right now - low investment cost, I know the road map, and above all the apps I use run faster on them due to CUDA and most likely better programming [who gets more resources the 90% or the 10%......]
I wouldn't worry about that. In the world at large x86 will be around for decades to come. It's by far the most well known architecture ever, it's fully developed and mature, all knowledge and tools wont go away. Mac Pro owners wont switch overnight either, the customer base will remain and just slowly trickle away, so there will still be reason to develop for x86 on Mac for some time. Software support will still be there for years, and general purpose processors doesn't require much optimisation to work, even to work pretty well. I assume Apple have new libraries in Mac OS for their own ARM CPU, but the old/current ones will still be there. If Apple has gone the extra mile of adapting the same current/previous developer tools to output code for both their own ARM CPUs as well as x86 then there really isn't much of a problem. It was a bigger problem that Apple switch libraries, or at least the roadmap for them, in conjunction with Snow Leopard I think it was, which delayed the 64-bit code for Photoshop from CS4 to CS5. That was largely unrelated to CPU architecture.

Power PC was killed off pretty swiftly, but software support lingered on for quite a few years with a lot of so called universal binary applications, and PPC CPUs were never really that successful. On the other hand were Macs still their main focus back then, Iphone hadn't stole the limelight yet, so one cannot be too sure about a careful transition this time. Then again, there are 2-3 times more Macs sold today than in the PCC days, so there's a bigger incentive in that way. Could be (much) more consumer computers and fewer workstations today. Apple used to have (proper) servers… But Apple's CPUs wont surpass Xeon performance for another couple of years, so even if they stop selling the Xeon line you'll have a more powerful computer regardless. And you can always run Windows on it in the worst case.

I understand what you're thinking, and it's quite reasonable, but I don't think the risks are that large. But sure, there will probably not be OS updates and new commercial software 5-6 years from now, you'll have to stick with what you have. If you're looking for a Mac Pro with support for the latest software 5 years from now and beyond, it's a bad time to buy. Any official news about the MP will clear the path. Hopefully that will come this year.

The fact that they still bother with the Mac Pro is reason enough for me to think that they wont (completely) screw over their customers in this matter. (The price of the MP is why I added 'completely' there, as it will be some screwing over considering that that large investment will have a somewhat limited life)

By "lasts" I mean this, sitting on the shelves in case I need spare parts for other systems: View attachment 1854330
Of course not all my PCs ended in the same way, it's just that on average all my Macs (and Macs from my family, friends, colleagues) lasted longer than PCs, I'm sure there will be plenty of people with 10years old Wintel systems ready to argue that their machine are still running great ;)
My boy, you must always store naked electronics in ESD bags and don't let plastic get near them without, or else they will incur damages. Learn more from this nifty old Apple video:

My experience was the opposite. 2006 MBP had logic board / power board failures three times, to the point that Apple had to eventually give me an entirely new model (2009) under AppleCare. My 2010 iMac had a logic board failure which required me to haul the huge thing by myself to an Apple Store to get it serviced at my expense, and my freelance business was without it's primary computer for X days because it was an integrated unit. I've avoided upgrading my great 2015 13" MBP partially because of the longstanding butterfly keyboard failure fiasco. My girlfriend has had to endlessly (4+ times) bring her MB to Apple Stores to fix broken / stuck keys due to that design fault.

In 25 years of PC hardware, I've had two failures: a Matrox GPU in the late 90s that didn't work out of the box, and a Corsair RAM set that eventually went bad. Both were RMA'd at the manufacturer's expense and I was back on my feet within a day.

Neither of us should draw categorical conclusions from personal anecdotes. If someone has industry statistics about RMAs and actual service lifetimes of Apple vs Dell/HP/Puget/build-your-owns, I'd love to see it. But I've never once seen any real numbers among all the claims one way or another.
Wow, that's some harsh experience.
Ahh, Matrox. Fine memories!

Anyone who uses "Windoze" in a discussion has zero credibility.
U mad bro? We're on a Mac forum and the thread starter set the bar by writing that, I'm just chiming in, so joke's on you.
 
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4wdwrx

macrumors regular
Jul 30, 2012
116
26
I love my Mac Pro and Apple products for their beautiful design and ease of use. They are definitely "Pro".

Pro but not the same as "Professional".

The truth is Windows power the worlds business and professional environment.

I've been around professional fields in space, defense, infrastructure. I don't know how much more Pro than those industries. However, I never seen any use of Macs. All issued with Dell and HP.
 

Mac3Duser

macrumors regular
Aug 26, 2021
183
139
But Apple's CPUs wont surpass Xeon performance for another couple of years, so even if they stop selling the Xeon line you'll have a more powerful computer regardless. And you can always run Windows on it in the worst case.
Benchmarks on M1X cpu shows that it is faster than the 16-core xeon of the 7.1 Mac Pro.
The new m1x mac mini with maximum ram and maximum GPU config will be over a 16-core xeon 7.1 mac pro and is over a RTX3070.
now we just have to know the price of a m1x mac mini with maximum config.
 

richinaus

macrumors 68020
Oct 26, 2014
2,432
2,186
Benchmarks on M1X cpu shows that it is faster than the 16-core xeon of the 7.1 Mac Pro.
The new m1x mac mini with maximum ram and maximum GPU config will be over a 16-core xeon 7.1 mac pro and is over a RTX3070.
now we just have to know the price of a m1x mac mini with maximum config.
where are you getting these benchmarks from?
 

m1maverick

macrumors 65816
Nov 22, 2020
1,368
1,267
U mad bro? We're on a Mac forum and the thread starter set the bar by writing that, I'm just chiming in, so joke's on you.
Why would I be mad? Merely stating that anyone who uses words like Windoze, Winblows, Microshaft, M$, Microsux, etc. demonstrates a lack of maturity and has zero credibility. I'd say the same thing if it were reversed and similar descriptions, such as Crapple, were directed towards Apple or the Macintosh.
 

richinaus

macrumors 68020
Oct 26, 2014
2,432
2,186
there is a good chance that the speculations will come close to reality
If they do become reality, I will be there day 1, and it will be a great sign for how the Mac Pro can develop [although I am still wary on the GPU]

As the thread is about Mac Pro and PC purchase though, I would like to chime in with how Windows 11 is really nice to work with and actually looks great [although feels a bit of a rip off of macOS.....].
It is at a point now where as long as I just stick to my 3D productivity apps, I am quite happy to use it. When it comes to working with media however, I am wanting to be back on the Mac.
 
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