iPad Pro CAUTION! New iPad Pro 11” (Glass Screen Protector) Issues

[ManyThreads]

That's really weird, I have no clue why that's happening...one for Apple to explain. What you've said about using your body as an earth has some definite merit to it, but if I remember correctly, Apple doesn't use earth pins, it uses an isolating transformer, which would mean that plugging the phone in shouldn't make any difference. I'm not claiming to be an authority on this subject and would be delighted to be corrected.

We now believe MediaDevil Ultra-Tough screen protectors are likely conducting the electrical charge (from your finger or Apple Pencil 2) better than other screen protectors, which is making up for the apparent deficiency in the iPad screen. One of the ingredients in this new material is known for its conductive abilities, amongst other things. We added a small amount to the material mix, to help us with the further R&D of a new product we hope to launch later in 2019 (it's really difficult to properly sample materials like this unless you mass produce). We knew it would probably improve certain traits of the screen protector, and that was/is due to be determined in the new year. Greater conductivity wasn't something we'd even considered as an objective (you kinda assume modern device screens will just 'work'!), so if that's it's the reason these screen protectors are working better, that's pretty unexpected and cool

Thanks for the reply. It could be something else (I'm sure you know more about this than I do), but the way it behaves anyway, seems to be that it works when it's 'grounded' (or something else is happening at the same time that makes me think that way). Other than that I have no idea. Maybe it has to do with static electricity? I don't know enough about how exactly the touch functionality works, but I know enough now that I can turn the touch sensitivity on/off with 100% consistency by either touching/holding the iPad, or plugging it into the wall charger.

 

[Never mind]

Though it’s been out just a little while, I wonder why there’s no reviews yet on Amazon here in the USA?

Edited: Low and behold there’s one review.

 

[cssywith1i]

I received my Mediadevil protectors today. Previously I had tried 3 x JETech glass protectors. I have a 12.9" and was experiencing the odd swiping issue, more pronounced with certain actions at certain spots on the screen. Keyboard and Apple Pencil worked flawlessly, but the swiping issues ruined the experience, albeit being significantly better than the 11" stories I've read.

The Mediadevil was very easy to install. I managed to get a piece of dust under it, but the process was really simple to lift the corner using the stickers provided (and following their instructions), remove the dust and place the protector back on...you wouldn't know the difference. I haven't had any issues with touch sensitivity, and apple pencil works flawlessly. FaceTime isn't an issue, but nor was it with the JETech either. The film is thicker than your standard plastic protectors, but application is similar. A really good fit to the screen, and the pencil feels great on it (better than the glass protector in my opinion). Fingerprints are still an issue, but I have issues with fingerprints no matter what I use (except for Zagg glass protectors that I have used on my iPhone, but they are pricey).

Overall really very happy with the Mediadevil so far. Support is awesome too. I have only been using it for 6 hours, but at this stage I would highly recommend their product.

Thank you! Putting an order now. Worst case, if I don't like the feel I can always go back to one of the tons of crap TGSPs on Amazon XD

 

[WhoTheDevil]

Though it’s been out just a little while, I wonder why there’s no reviews yet on Amazon here in the USA?

Edited: Low and behold there’s one review.

I’d be amazed if there were any reviews on there yet. Theres still only one review on Amazon UK and thats from a user here who bought directly from us. Just a matter of time, I hope. It went on sale on Amazon.com roughly one week ago, and we only enabled express courier on there very recently, so the standard international deliveries are making their way from the UK and through through the US black friday backlog. Amazon wont request reviews until the end of the (crazily long) automated delivery estimate that Amazon.com sets, and only about 10% of buyers (if that?) write reviews.

The unverified review that just came in on Amazon.com is from a very pleasant customer called Rory, one of the users who has posted his review here also. We’ve now received reviews on both Amazon UK and US from two users of this thread who bought on our website, without even asking them to do so, which is incredibly kind and supportive. Obviously need a few verified reviews now, but we’ll get there

 

[AutomaticApple]

Low and behold there’s one review.

That’s a surprise.

 

[WhoTheDevil]

That’s a surprise.

I was surprised by the extent of our customer’s generosity too

 

[megatronbomb]

I've been following this thread as well as others about the screen protector issue. This morning I ordered several different protectors from Amazon that some folks have said work "ok". I realized I was gambling with how well they worked and I had already spent as much as the MediaDevil protector would've cost. I decided to cancel the protectors from Amazon and ordered a MediaDevil, including DHL shipping because I'm impatient. So, this will be the most expensive screen protector I've ever ordered, but this is also the most expensive iPad I've ever owned, so I figure it's worth it.

 

[clarencek]

Just ordered one from the media devil site. Crossing my fingers there are actually no swipe issues but happy to give it a try. It’s nice to see support in this forum... that means something.

 

[Kal-037]

I don't get why Apple couldn't make their screen surface like this, the bare screen is stickier, so the swipe isn't as easy and it attracts dirts and finger oils like crazy.

It’s cause ridiculous people wanted anti-reflection coating and Apple obliged. They now keep putting more and more on iPad releases. I truly miss how the 1st iPad glass was just glass. The anti-reflective coating is what scratches first on iPad screens and it’s the main reason I use protectors.
They don’t do anti-glare for the regular 2018 iPad I believe, I’d happily sacrifice anti-glare coating as it’s one less thing to get damaged at all.

 

[jjayr41]

Just received the Tech Armor but also ordered the medial devil and it shipped last week. I think I’m gonna return the Tech Armor unless anyone here has used the “updated” version.

 

[AutomaticApple]

I think I’m gonna return the Tech Armor unless anyone here has used the “updated” version.

I plan on getting the updated version soon.

 

[shinseiromeo]

The tech armor glass for the IPP11 is out of stock for the next two weeks. I wonder if they pulled it and have an updated version coming.

I'm still surprised almost a month later and still no official word from any reputable glass screen protector company such as Zagg has officially answered what is going on.

 

[AutomaticApple]

The tech armor glass for the IPP11 is out of stock for the next two weeks.

Well, crap!

 

[Pepe4life]

I plan on getting the updated version soon.

Where did you hear that there’s an updated version coming?

 

[mlo0its]

I just received today a tech armor glass screen protector from amazon for my 11 inch iPad pro, which had been on back order for a couple weeks and it seems to work pretty well. In the maybe 15-20 minutes i've been using the iPad, mostly browsing websites and testing the touch and scrolling movements, i've noticed maybe 2 or 3 touches that didn't respond as I would have expected it would i.e. touch a letter on the keyboard with no text input or scrolling movements not registered. Not sure if this is the "updated version" as some other have been hoping for.

I've used it with and without the charger plugged in and also without the folio keyboard (since i don't have the keyboard). Not sure if the magnets on the folio keyboard make any difference to the touch responsiveness with the glass protector on. I also don't have an apple pencil to test.

In my opinion, overall it's still very useable, and I plan on keeping the glass protector on at least for now. Will update if anything new findings come up.

 

[jjayr41]

So I got curious and just installed the Tech Armor that I got today. After install and out of the Smart Keyboard folio touch is great! It reads every finger and also the Apple Pencil. Then I put it back into the folio and that’s when touch input suffered like the other glass protectors I have. It must be something when the magnets are activated or something....it’s a nice protector as it has that oliophobic layer for fingerprints but in the folio it’s hit or miss, maybe someone can confirm what I’m experiencing...

 

[shinseiromeo]

So I got curious and just installed the Tech Armor that I got today. After install and out of the Smart Keyboard folio touch is great! It reads every finger and also the Apple Pencil. Then I put it back into the folio and that’s when touch input suffered like the other glass protectors I have. It must be something when the magnets are activated or something....it’s a nice protector as it has that oliophobic layer for fingerprints but in the folio it’s hit or miss, maybe someone can confirm what I’m experiencing...

So do you believe it’s the folio and active magnets causing the glass to not work properly? I have a generic case on mine now that’s just a clip in case without using magnets in the back.

Could someone chime in who has a non magnet case and glass?

 

[NeverInDoubt]

One week on, my iPad Pro 11 / MediaDevil Magicscreen screen protector combination (and pencil) still working faultlessly. Has also stood up to heavy use every day with no issues and no marks. No lifting at edges. Anyone else using it hasn’t realised that there is a protector fitted. Fingerprints haven’t bothered me, just do my usual screen clean every morning that I was doing with glass.

With much trepidation and given the 9H rating of the new specification Magicsreen, I even tried a ‘slide a bunch of keys across it’ test....no marks. Would however think it highly likely that most users will also protect it when travelling with a folio/ case but I have had damage on earlier unprotected iPads from rings etc.so worth a non scientific test. Oh, and in a novel and I think unique and rather unexpected trial, did have a psycho kitten jump on it with claws out....no issues other than my nervous breakdown. There you go Callum, kitten proof!

Must confess that the combination of the ‘invisible’ screen protector and the new iPad Pro form factor/screen design has, without being too cheesy, created the iPad that I have (without realising it!)been waiting for since my original iPad 2.

Final report from me I think....feel safe to say now that the MediaDevil Magicscreen non glass screen protector is well tested and isn’t giving any issues on the iPad Pro 11.Not glass but I honestly think it won’t disappoint in either iPad performance or looks and I prefer the feel.

 

[lmyers]

One week on, my iPad Pro 11 / MediaDevil Magicscreen screen protector combination (and pencil) still working faultlessly. Has also stood up to heavy use every day with no issues and no marks. No lifting at edges. Anyone else using it hasn’t realised that there is a protector fitted. Fingerprints haven’t bothered me, just do my usual screen clean every morning that I was doing with glass.

With much trepidation and given the 9H rating of the new specification Magicsreen, I even tried a ‘slide a bunch of keys across it’ test....no marks. Would however think it highly likely that most users will also protectit when travelling with a folio/ case but I have had damage on earlier unprotected iPads from rings etc.so worth a non scientific test. Oh, and in a novel and I think unique and rather unexpected trial, did have a psycho kitten jump on it with claws out....no issues other than my nervous breakdown. There you go Callum, kitten proof!

Must confess that the combination of the ‘invisible’ screen protector and the new iPad Pro form factor/screen design has, without being too cheesy, created the iPad that I have (without realising it!)been waiting for since my original iPad 2.

Final report from me I think....feel safe to say now that the MediaDevil Magicscreen non glass screen protector is well tested and isn’t giving any issues on the iPad Pro 11.Not glass but I honestly think it won’t disappoint in either iPad performance or looks and I prefer the feel.

Great review! 24 hours in and I’m really liking mine too!

I also appreciate the fact that if you stuff up and get a speck of dust during application it’s very easy to remove the dust without impacting on the protector appearance at all. When I’ve tried to do this once in the past with a glass protector, the edge that was lifted would no longer seal to the screen properly.

 

[NeverInDoubt]

Great review! 24 hours in and I’m really liking mine too!

I also appreciate the fact that if you stuff up and get a speck of dust during application it’s very easy to remove the dust without impacting on the protector appearance at all. When I’ve tried to do this once in the past with a glass protector, the edge that was lifted would no longer seal to the screen properly.

Yes, I also removed one speck of dust and surprised myself that the Magicsreen protector resealed without any issues. No matter what type/brand, fitting a protector to something the size of an iPad is not good for the nervous system!

 

[lmyers]

Yes, I also removed one speck of dust and surprised myself that the Magicsreen protector resealed without any issues. No matter what type/brand, fitting a protector to something the size of an iPad is not good for the nervous system!

Haha...yep!!

 

[WhoTheDevil]

Oh, and in a novel and I think unique and rather unexpected trial, did have a psycho kitten jump on it with claws out....no issues other than my nervous breakdown. There you go Callum, kitten proof!

Currently deciding whether to replace the "Face ID Compatible" badge with "Kitten-Proof"

 

[xaqt93]

Just wanting to comment, I have put a screen protector on my iPad Pro and the Face ID is working just fine. No issues here. Love it to death.

 

[WhoTheDevil]

...It's a definite improvement

 

[NeverInDoubt]

Currently deciding whether to replace the "Face ID Compatible" badge with "Kitten-Proof"

‘ 9 out of 10 kittens who expressed a preference said they preferred the feel of...’.

Anyway, don’t you have your own feline testers in your team? Photo from MediaDevil Twitter feed....Yoshi, the MediaDevil cat.

Should be cursing you, got to fit more of your protectors to family devices this weekend. Only the fruit chews will keep me going.

Good luck to all fitting protectors to devices!