To break a published spec, and keep it broken over years, is a pretty significant event. Apple won't address this at all via a phone call? Earlier you'd said it wasn't worth spending time; surely a quick call would add some value and determine a path forward?
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Dell 6K U3224KB Monitor
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How do we know it was broken since Big Sur if we don't know it was not broken in Catalina? Need someone to do some testing and gathering of info.
One annoyance I've found today. If I look to use a USB-A to USB-C or USB-C to USB-C lead to plug into my iPad Pro or iPad Mini I can get a connection but there is not enough power to charge the iPads, I get a 'not charging' message on screen.
I've tried various options in the monitors settings as well as changing USB-A/C ports on the monitor, nothing seems to make a difference. This is the one step down I've come across so far. Unless of course I've missed something?
I've tried various options in the monitors settings as well as changing USB-A/C ports on the monitor, nothing seems to make a difference. This is the one step down I've come across so far. Unless of course I've missed something?
An ergonomic point you've missed is that eye fatigue is avoided by being able to glance off into the distance occasionally. Something easily achieved on a 24" screen where it doesn't fill your peripheral vision. But more tricky on a 27" screen, and a 32" is essentially a large block of light in your near vision. Moving the monitor back partly solves this, but not completely. And if you need to scale up, thus losing desktop real estate, then why not stick with a 24" in the first place?
Check p30 for USB power specs.
If I'm understanding what you're saying correctly, even with a smaller monitor one won't be able to glance into the distance unless the monitor is sitting in front of a window (which comes with backglare issues) or sitting in the middle of the room. Many people, maybe even a majority, have their monitors up against a wall in which case glancing to the side only gets you another 1-2ft of distance. Multi-monitor setups also complicate this.
For the past 20 years or so all of my home desk setups have been against a wall and/or multimonitor, requiring me to turn my head to look out a window for significant distance changes.
Interesting the USB A & C ports are marked:
So that indicates 'supports fast current charging capability if the device is 5V/3A compatible'. There are no ports marked:
Which would give 'supports fast current charging capability if the device is BC 1.2 compatible'.
So it looks like the USB ports only provide 5V / 3A of charge which isn't enough for the iPads.
I ordered my monitor on 5/10 for the reduced price of $2559.99 and now it's being delayed again. The new date is 5/29. They said they would cancel my order if I didn't confirm the new delivery date per Federal Trade Commission requirements. I feel like maybe the price was a mistake and they are trying to get me to cancel my order because I see on their website delivery dates much much sooner than mine. Is anyone else experiencing this that bought at the reduced price? Or has anyone else purchased in the USA in California and received their unit?
I wanted this monitor because I have a Windows Surface Pro for work and a Mac Studio for personal and I'm tired of unplugging the thunderbolt to switch between the two. I also had to buy a Surface Hub to even get it to work.
I wanted this monitor because I have a Windows Surface Pro for work and a Mac Studio for personal and I'm tired of unplugging the thunderbolt to switch between the two. I also had to buy a Surface Hub to even get it to work.
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My setup is in a room with three big windows that let in a lot of natural light, which is nice but it means that monitors need to be capable of decent brightness. The 250-300nit monitors that are surprisingly still common (at least among non-HiDPI models) can be difficult to use.
Moving my desk over to sit in front of those windows wouldn't work all that well though because it'd end up blocking over half of the light coming from them.
Moving my desk over to sit in front of those windows wouldn't work all that well though because it'd end up blocking over half of the light coming from them.
I find the opposite. I have less fatigue with monitors that subtend a larger angle (I use a 2 x 27" + 24" display config.), since then my eyes and head are moving left-to-right and down-and-up more, rather than staring straight ahead. And if your monitors are against a wall, as mine need to be, glancing off to the side of a small monitor isn't going to give you much "distance" relief.
Plus I find all of this is trumped by the mental stress reduction of being able to see all the documents I'm working with at once, rather than having to constantly reshuffle them between being frontmost vs. behind other documents.
I see that you have similar concerns as I do. If you were to get the 6K Dell monitor, you would be a reference candidate for me regarding the matte vs. glossy display
I love my glossy screen from my 5K Dell & ASD and don't know how well I will like the matte display from the 6K Dell.Because Big Sur breaking DSC is a well known thing in Apple circles for anyone who was attempting to run a high refresh rate 4k monitor at the time (i.e. 144Hz).
Many of the forum posts I've come across about broken DSC on Intel Macs have resulted in Feedbacks and Radars that have just gone silent (probably because they don't want to care about Intel Macs anymore now that most things are transitioned to Apple Silicon). Apple's a big company that's financially doing really well with a literal f*ck-ton of money in the bank. They can afford to pay people to test this.
I 100% agree with you that it's a pretty significant event. They absolutely should not be breaking a working feature on hardware you paid for. The thing is, I don't know if you've had recent experience with Apple's support, but there's no such thing as a "quick call". It's pretty much "try a restore and see if it fixes it" as if their customer's time and effort is worth absolutely nothing. If you try to say anything like "that doesn't make any sense, I know it won't solve my issue" they pretty much won't help you and they won't even tell you that. Pretty much all their support processes that I've run into expect the customer to implement workarounds that sometimes take hours and a lot of effort to restore the customer's data back to the device. At this point, I'm convinced that Apple Support exists only to help people set up their device who cannot intuit it for themselves. When you want to report legitimate bugs, you pretty much get told "that can't be right, it's supposed to do this, you must be doing something wrong". This has been my consistent experience with them.
I spend a lot of time during the week working pretty hard at my real job; I made the choice a while ago that I prefer to spend my time outside of work not debugging things for Apple, but spending time with family. You are more than welcome to spend time on the phone with Apple support figuring this out, but I frankly don't have it.
Agree with this sentiment. Plus, realistically, Apple have absolutely zero incentive to fix this. The 2019 Macbook Pro is long gone and this monitor is a direct competitor to their own high end 32”.
Why on Earth would they bother at this point?
I’d love to be proved wrong but I’m not about to keep the Dell for the incredibly unlikely possibility of Apple fixing it.
It’s a great monitor, as long as you have compatible hardware. When work update my laptop, I imagine I’ll be ordering again 👍
Someone else had the same issue today.
Honestly, don't cancel (unless you change your mind about it). It seems to be a great monitor.
Here in Canada they had 20% discount on it this week too so I don't think that is the reason.
Maybe the full price gets priority or something but eventually they will have to ship it. Be patient
Honestly, don't cancel (unless you change your mind about it). It seems to be a great monitor.
Here in Canada they had 20% discount on it this week too so I don't think that is the reason.
Maybe the full price gets priority or something but eventually they will have to ship it. Be patient
Yup...literally everything about what has happened here is a bad look for Apple. They shipped a computer that should be working to the best of its capability, but it's not, and what's worse is its their own software update that broke it.
I want to buy this. The idea of a 32” retina display is very appealing after I briefly had an XDR. I wish there was a 32” ASD - that would be perfect for me.
What’s holding me back:
What’s holding me back:
- The maximum brightness is slightly disappointing although I bet I could deal with that
- Matte coating is a negative. I love the glossy look (and brightness of the ASD)
- My multiple ASD set up is working fine (better than fine). But my kids are asking for one of them . . .
- I’m worried about MacOS issues with multiple displays from a non-Apple manufacturer. I don’t want to rearrange and resize windows every time I wake the machine
Tell your kids to get a summer job and buy it themselves. Problem sorted and valuable life lesson there for them too
I guess. But they are 10.Tell your kids to get a summer job and buy it themselves. Problem sorted and valuable life lesson there for them too
Just ordered mine. Chatted with a representative who was able to quote me $2800, which isn't as good as day one pricing but I should be getting 10% back from Rakuten and a $40 statement credit from Amex, which brings it down to $2480. Current delivery estimate is the 25th.
FWIW, I have two older Dells attached to an 2019 iMac, and have never had display arragement issues with them. But if you want confirmation specifically for the Dell 6k, I'd query the Reddit AMA guy, who has two of these hooked up to a MacBook Pro (see link to AMA earlier in thread).
The issue I do have is that, every few weeks, my 4k Dell loses the signal, and the only way to reconnect it is to crawl under the desk, unplug it, and plug it back in, which fixes the problem immediately (neither disconnecting the video cable, nor rebooting the computer, nor turning the monitor off and on, fixes this). This also happened when it was connected to a 2014 MBP. [However, this never happens with my other Dell display.]
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Just said it was a business purchase (which has truth to it, been working on transitioning to independent contracting) when the chat wizard asked, then mentioned I'd missed the sale. They said they'd quote me their best price and I got the email a few minutes later.
My account has decent history on it though, which might make a difference… over the years I've bought a T20 server tower, a gaming monitor for myself, and a gaming monitor on behalf of a friend (so they could use my Amex discount) among other random smaller things.
I cancelled my launch day order last week due to being frustrated about the delay. I regretted it and decided to place another order on Friday. My initial order was through a quote on the website chat, and I was able to have the original quote resent to me, allowing me to keep the discount. The new order shipped today.