I still can't get over the 5 seconds. Most of us are lunging after them when they fall....did you press down on it with a yard stick and flush it before you fished it out?
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Do not get your iPhone 7 wet
- Thread starter jorsuss
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No such law but it's false advertising in my book. Apple touts the water resistance as a major feature so refusing to cover a defective unit that doesn't live up to the IP67 rating due to a manufacturing defect is wrong.
What defective unit? You guys keep talking about defective units not covered?
How do you know or prove its defective or the customer didn't push it too much and abused his device?
You can't. That's why they cannot warranty something like that. Water resistance is not complete water proof coverage.
If you don't like it then don't buy it or try to sue and see how far you'd get
What defective unit? You guys keep talking about defective units not covered?
How do you know or prove its defective or the customer didn't push it too much and abused his device?
You can't. That's why they cannot warranty something like that. Water resistance is not complete water proof coverage.
If you don't like it then don't buy it or try to sue and see how far you'd get
We're talking strictly about the OP's case. It was dropped without much impact and got submerged for only 5 seconds.
They also have no way of proving that the Apple Watch was taken outside the scope of the IPX7 rating, yet they regularly swap out water-damaged AWs under the standard warranty.
Assuming that the op is giving us the whole true story...
A small watch that's sealed very well and a cellphone with multiple openings for water to enter and short out electronic components is not the same thing. It's more apples to oranges comparison and that's why Apple cannot provide the same terms as the watch.
Negative. It's rated against water ingress to 1 meter for 30 minutes, the exact same test as the Apple Watch. Otherwise it would have failed the test in the first place.
I get the rating is similar but again the two devices in question are nothing alike.
I don't think watch manufacturers would honor it either if they could remotely prove the watch had been dropped.
I just don't think people understand how water resistance actually works in the real world.
This is the whole true story. I didn't see or hear much of an impact at all. The phone has been in a case since I got it and I don't recall dropping it in the 3 weeks that I had it. Maybe some soft impact from regular use like putting it down on a table or desk. Maybe putting a case on/off the phone could move the sim tray a tiny bit and affect the water resistance.
Shouldn't Apple be testing these iPhones before selling them? Very bad QC
By doing water immersion test on millions of iPhones to ensure that the seal is intact?
No. Testing using a statistical sample size.
This is something they should be doing and would be surprised if they weren't.
If it was from the SIM card chances are you broke the non secured band or it got stuck and didn't work properly. Sorry op it's EXTREMELY easy to break that seal on the SIM tray
Even if they did that, it doesn't eliminate random manufacturing defects. We got quite a few Apple Watch with a random manufacturing defect that led to water ingress.
It doesn't but if done properly it should reduce their error rate to near zero.
This just sounds like a case of the OP not pushing Apple hard enough in the original phone call or store appointment.
I would have escalated it to someone higher up who can appreciate the logic of expecting the phone to survive a 5 second dunking, based on the specs, and who has the power to make it right.
I would also have emphasized that water resistance was a main selling point for me, and that I gave up the convenience of a standard headphone jack without an adapter due to Apple's insistence on "evolving" and ditching the jack to save space and increase water resistance.
I would have escalated it to someone higher up who can appreciate the logic of expecting the phone to survive a 5 second dunking, based on the specs, and who has the power to make it right.
I would also have emphasized that water resistance was a main selling point for me, and that I gave up the convenience of a standard headphone jack without an adapter due to Apple's insistence on "evolving" and ditching the jack to save space and increase water resistance.
I've walked in the rain with mine, and it was pouring heavy...I don't use umbrella...just a hood and rain boots
I've been in Portugal for the last 2 weeks and I've swam every day with my iPhone 7, in my hand and in my shorts pocket. I went down various slides filming with the phone into 5 foot of water and dived into 11 foot of water and it handled it all well.
Got many great pics & videos of my kids enjoying the pool.
Got many great pics & videos of my kids enjoying the pool.
Wow, you are way more brave than me.
I would never swim with my cellphone no matter what kind of water resistance they offered.
It is clear false advertising if they are not willing to cover the device under warranty using it under conditions THEY state are safe.